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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 737
    • Views: 114,748
    07-15-2018, 10:30 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,107
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,934
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,105
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,107
    07-17-2014, 08:31 AM Go to last post
  1. Transfer Failed

    Hello, I attempted to transfer my account the other day, but received the transfer failed message and was told to contact support. However, when I go...

    Started by Warz‎, Yesterday 04:01 PM
    • Replies: 0
    • Views: 28
    Yesterday, 04:01 PM Go to last post
  2. Customer support question

    Did you guys lose some CS ppl to answer tickets or it's just weekend?cause there's some tickets regarding credits eaten by failed transfer attemps...

    Started by Pluion‎, Yesterday 07:18 AM
    • Replies: 0
    • Views: 47
    Yesterday, 07:18 AM Go to last post
  3. Transfer siege scroll

    Let me explain what happened. Z guild got sieged by guild X. That guild X had a officer not the guild leader pick up the scroll. X officer left...

    Started by This‎, 07-15-2018 12:13 AM
    • Replies: 0
    • Views: 65
    07-15-2018, 12:13 AM Go to last post
  4. Question Transfer Failed unable to log in at all. pls send halp

    I'm trying to transfer from conviction to thunderwing (Yes It's been over a month since my last transfer). It took my credits then said transfer...

    Started by Sorceryy‎, 07-14-2018 02:53 PM
    • Replies: 0
    • Views: 52
    07-14-2018, 02:53 PM Go to last post
  5. No support for purchase last 3 days

    Iv try 4 times to buy patron and other staff for the last 3 days - impossible says u are in different country and no option to fix that ... i have 4...

    Started by kitts‎, 07-14-2018 06:09 AM
    • Replies: 0
    • Views: 64
    07-14-2018, 06:09 AM Go to last post
  6. Exclamation Guild Permissions/Rank Name Issue

    I have made changes to the permissions within the Guild module. I have changed it from its default to things, such as King. It tells me that...

    Started by ethosyde‎, 07-12-2018 02:46 PM
    • Replies: 2
    • Views: 78
    07-13-2018, 03:07 PM Go to last post
  7. Exclamation Got a suspicious activity detected debuff by mistake

    Hi, my character "Rafa" on nui server got a "suspicious activity detected" debuff by mistake. I was with my boyfriend ("Volcan") on his merchant and...

    Started by Rafaogata‎, 07-11-2018 03:31 PM
    • Replies: 9
    • Views: 291
    07-13-2018, 03:26 AM Go to last post
  8. Obsidium Shield Exploding on Upgrade

    Do the older obsidium still explode when trying to upgrade ? Thought they would not.

    Started by Johnxx‎, 07-12-2018 12:55 AM
    • Replies: 1
    • Views: 90
    07-12-2018, 01:54 AM Go to last post
  9. Vanishing Gold

    To whom it may concern, Yesterday I was AFK and noticed when I came home from work, all of my gold was gone. I am guessing it's because they...

    Started by Perese‎, 07-10-2018 02:29 PM
    • Replies: 2
    • Views: 116
    07-11-2018, 04:57 PM Go to last post
  10. Glyph Auto Launches the Game after Maintenance Update

    Why does the game automatically launch, as if I'd hit the "Play" button, after an update. This functionality started at last weeks maintenance. Is...

    Started by Funnypants‎, 07-11-2018 11:10 AM
    • Replies: 0
    • Views: 50
    07-11-2018, 11:10 AM Go to last post
  11. Downloading the latest patch, very slow.

    Hello, i usually download patches fine with no problems at all. but with the recent hotfix patch that just got released earlier, i'm having troubles...

    Started by Rus‎, 10-17-2015 05:14 AM
    • Replies: 1
    • Views: 301
    07-11-2018, 01:50 AM Go to last post
  12. Downloaded files are corrupted #1039

    Hello guys, I'm desperate. I've been looking forward to playing this game and now that I finally got the opportunity (CB4 KEY) I can't even update it...

    Started by Klarsack‎, 08-22-2014 12:46 AM
    2 Pages
    1 2
    • Replies: 13
    • Views: 10,140
    07-10-2018, 01:28 PM Go to last post
  13. My characters are gone

    Hi, I Havn't played Archeage since 2015 now, redownloaded the game yesterday and found out that my character was missing, nowhere to be found,...

    Started by Obscurse‎, 07-09-2018 07:06 AM
    • Replies: 0
    • Views: 97
    07-09-2018, 07:06 AM Go to last post
  14. Unable to pay for patreon due to country associated to account?

    Hi folks, I have the following message while trying to sign up "Your PayPal account is registered with a different country than the account you...

    Started by Choops‎, 07-07-2018 11:05 AM
    • Replies: 0
    • Views: 139
    07-07-2018, 11:05 AM Go to last post
  15. Exclamation Glyph Store website loading times

    Seems to be about 10x or more slower than usual for me (glyph.trionworlds.com). Anyone else having this issue and what can I do about it?

    Started by manastars‎, 07-06-2018 05:42 PM
    • Replies: 0
    • Views: 83
    07-06-2018, 05:42 PM Go to last post
  16. how is this a game?

    I've got ban and you said "we will not respond any question about your ban and we have claims to dont explain. Dont mail us again, we will not unban...

    Started by FlashBurns‎, 06-30-2018 07:17 AM
    • Replies: 2
    • Views: 172
    07-05-2018, 12:50 PM Go to last post
  17. lol, avast detecting glyph activity as malware

    avast detecting this week's update as malware. it did not do this last week. had to disable it to run trion update. doing full system scan now.. ...

    Started by Hodor69‎, 07-04-2018 09:20 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 526
    07-05-2018, 09:24 AM Go to last post
  18. download failed code 6 http #0 glyph

    so yeah i was playing fine earlier but only recently just got DC'ed from my router and now that im connected back up i cannot even launch glyph...

    Started by DiBBz‎, 07-17-2014 05:48 PM
    • Replies: 9
    • Views: 7,184
    07-05-2018, 03:09 AM Go to last post
  19. Exclamation Glyph/Archeage client making millions of .sst files

    My glyph and archeage client has been having a really weird bug lately, that the user folders starts creating millions of .sst files that take up ALL...

    Started by ColdestHeart‎, 07-04-2018 07:51 PM
    • Replies: 0
    • Views: 80
    07-04-2018, 07:51 PM Go to last post
  20. Legends Return Starter pack bought through steam isnt working

    Earlier today i bought the Legends Return 30 day starter pack through steam, but its not showing up in game? I can see the dlc in my library on steam...

    Started by Bajer‎, 07-03-2018 03:35 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 128
    07-03-2018, 10:36 AM Go to last post

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