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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,114
    02-09-2019, 10:22 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 247
    • Views: 47,682
    01-26-2019, 03:35 PM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    76 Pages
    1 2 3 ... 76
    • Replies: 751
    • Views: 125,578
    01-18-2019, 09:35 PM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,584
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,001
    07-17-2014, 08:31 AM Go to last post
  1. Gamigo How Much Longer Must We Wait???

    My roomates answer to a 3~ month old ticket. He's still waiting on a response to his deleted items

    Started by CavemanSean‎, Today 07:25 AM
    • Replies: 1
    • Views: 71
    Today, 08:35 AM Go to last post
  2. Exclamation (URGENT) Unable to make purchases!

    Hello Once again my patron has ran out i have not been able to renew / buy credits or make any type of purchases thru the online website. it...

    Started by choppychops‎, 02-14-2019 01:00 AM
    • Replies: 1
    • Views: 78
    Today, 07:22 AM Go to last post
  3. error apex help me

    Hello I had a problem with apex, I used 2 and only received the credits of 1 I have print to prove it is attached as I need help as soon as possible...

    Started by Tirrasgay‎, 01-22-2019 08:40 AM
    • Replies: 6
    • Views: 373
    Yesterday, 03:53 PM Go to last post
  4. Ynys Guardian Ring

    Hello folks, I have been having trouble starting the quest chain to obtain the Ynys Guardian Ring. Following the information I have found online,...

    Started by Kheprilicious‎, 02-14-2019 04:46 AM
    • Replies: 2
    • Views: 97
    02-14-2019, 08:45 AM Go to last post
  5. Constant sparring arena disconnections in Aria

    Everytime I try to enter sparring arena, I see a black screen as if it were trying to load, then I get disconnected. Please advise.

    Started by Viperdrake‎, 02-13-2019 06:07 PM
    • Replies: 1
    • Views: 54
    02-13-2019, 08:36 PM Go to last post
  6. Legends return starter pack

    i have got this pack off steam i have reported it but its taking to long to get any feed back on this issue my REQUEST #1175732 i would like to get...

    Started by Alby‎, 02-04-2019 06:04 PM
    • Replies: 2
    • Views: 176
    02-13-2019, 09:22 AM Go to last post
  7. Game keeps crashing

    My game keeps crashing when I run it at the same time as Google Chrome. I ran it without it, and it worked normally, until I launched Google Chrome,...

    Started by oreorule‎, 02-13-2019 06:11 AM
    • Replies: 0
    • Views: 50
    02-13-2019, 06:11 AM Go to last post
  8. name change not working

    on my other account, i am attempting to do a name change. i have sufficient credits, but when i click the option, the new page where i would choose...

    Started by Schmendrick‎, 02-07-2019 05:59 PM
    2 Pages
    1 2
    • Replies: 15
    • Views: 770
    02-12-2019, 07:57 PM Go to last post
  9. Support request (1168484)

    Hello, since I made a support request I didn't get any answer since more than 40 days. How long will an answer take? Best regards

    Started by Klicki‎, 01-30-2019 12:26 PM
    • Replies: 2
    • Views: 205
    02-12-2019, 04:28 PM Go to last post
  10. Gamigo I'm going to send info., to ALL gaming News agencies ........

    In view of the miserable lack of Customer Support and information about how & why you are not dealing with ALL our issues, I will be composing a...

    Started by Azia‎, 02-05-2019 01:04 PM
    • Replies: 5
    • Views: 431
    02-12-2019, 03:15 PM Go to last post
  11. EU login server down?

    Can't log any alt on EU get message "authentication failed " and looking to nation chat on Jakar with my main (which is online since quite a few...

    Started by Fabi978‎, 02-12-2019 08:11 AM
    • Replies: 4
    • Views: 128
    02-12-2019, 09:14 AM Go to last post
  12. Angry Another bug, HELP!

    Today, 07/02/19, at around 12:02 server time, i was picking up some stuff from my Spooky Anywhere Warehouse to place them in my Storage Chest at my...

    Started by DreadMegaBeard‎, 02-07-2019 05:40 AM
    • Replies: 1
    • Views: 169
    02-12-2019, 08:20 AM Go to last post
  13. Angry Missing credist for 3-m w8 for response

    HI I buy black friday credits when been dubled and i get only half i w8 for 3month for response in my ticket. https://prnt.sc/mhd578

    Started by Micharu Chan‎, 02-06-2019 04:36 AM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 255
    02-11-2019, 11:43 AM Go to last post
  14. Exclamation I'd love to return but im missing designs on all accounts..

    Hey there, I just wanted to bring some attention to the fact that a lot of players are trying to come back to arche age but are missing designs.....

    Started by Flip2‎, 02-10-2019 04:31 PM
    • Replies: 1
    • Views: 101
    02-11-2019, 11:22 AM Go to last post
  15. Error 1004

    Got a new SSD and i am trying to install AA onto it but after the base game is downloaded i keep getting the error 1004. Right after it gives me...

    Started by DutchyDutch‎, 12-30-2017 11:15 PM
    • Replies: 4
    • Views: 632
    02-11-2019, 12:08 AM Go to last post
  16. Exclamation 'Suspicious activity detected'

    So yesterday I was doing some trade runs with my Timber coupe. When I arrived at the trading posts buildings weren't loading in and I couldn't...

    Started by Mirkk‎, 02-10-2019 05:49 AM
    • Replies: 0
    • Views: 115
    02-10-2019, 05:49 AM Go to last post
  17. Loading a character from character creation

    Whenever I try and load my premade character on character creation I get the message: "File contains information that can't be reflected". Anyone...

    Started by saekomdalkom‎, 09-18-2014 04:27 AM
    • Replies: 1
    • Views: 361
    02-10-2019, 04:34 AM Go to last post
  18. Angry Got banned by a Gamemaster.

    Hello, Last night on the 25th of January i was hit with a message while playing saying "You have been disconnected by a Gamemaster". then when i...

    Started by Merako‎, 01-26-2019 04:52 AM
    • Replies: 4
    • Views: 576
    02-09-2019, 06:17 PM Go to last post
  19. gods dcd god dcd

    whats in the mood is going on!. after this patch i keep crashing every 5/10m its insane . i used to spend hours without getting dcd/ and now i...

    Started by Keela‎, 02-08-2019 06:18 PM
    • Replies: 0
    • Views: 93
    02-08-2019, 06:18 PM Go to last post
  20. All my Farms and Houses are gone

    Request #1186606 January 15, 2019 23:23 I made an request because I came back to the game since some time and all my housings and farms are...

    Started by JoeLila‎, 02-03-2019 08:58 AM
    • Replies: 3
    • Views: 270
    02-07-2019, 11:03 AM Go to last post

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