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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 231
    • Views: 23,309
    03-22-2017, 08:41 PM Go to last post
  2. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 30,998
    03-21-2017, 01:21 AM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    65 Pages
    1 2 3 ... 65
    • Replies: 643
    • Views: 58,313
    03-19-2017, 04:12 AM Go to last post
  4. Sticky Thread Sticky: Upcoming changes to support requests starting August 1

    In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via...

    Started by Celestrata Bloodsong‎, 07-26-2016 09:04 AM
    2 Pages
    1 2
    4 Archeage Team Post(s)
    • Replies: 17
    • Views: 3,508
    01-25-2017, 08:38 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 330302 Current version number - 330995 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,432
    10-29-2016, 09:02 AM Go to last post
  6. Post Sticky Thread Sticky: Windows 10 - Our Current Status!

    UPDATE: As of today (July 27), and barring any last-minute changes made by Microsoft, ALL Trion games are ready for Windows 10 release. If you have...

    Started by TrionBrasse‎, 06-04-2015 05:48 PM
    11 Pages
    1 2 3 ... 11
    2 Archeage Team Post(s)
    • Replies: 102
    • Views: 37,546
    08-13-2016, 03:46 PM Go to last post
  7. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,451
    03-18-2016, 01:11 PM Go to last post
  8. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,399
    07-17-2014, 08:31 AM Go to last post
  1. Europe Server Select screen?

    Hi. Can't load into the server select screen on european region. This happens on both my computers and I have no issues login into my toons on NA....

    Started by Kharabakh‎, 03-17-2017 05:07 AM
    9 Pages
    1 2 3 ... 9
    3 Archeage Team Post(s)
    • Replies: 82
    • Views: 2,342
    Today, 04:56 PM Go to last post
  2. Banned because u think im using third partys programs...

    854525 2 days ago, I logged into my account, select my char and I was on cinderstone, but need to do a dog walk, and for not be pushed out the...

    Started by kalonicenazar‎, Yesterday 12:04 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 162
    Today, 08:30 AM Go to last post
  3. Mouse/camera issue

    Hello guys. I canīt play because of my mouse/camera. Whene i moove the mouse the camera goes crazy and unplayable. Tried all, even format and noting...

    Started by DestroProphecy‎, 02-14-2017 08:29 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 183
    Yesterday, 07:48 PM Go to last post
  4. Please improve the glyph client with this small, but essential change

    Hey team Trion. Please fix Glyph. I formatted my computer two days ago. All the updates and such have exceeded my houses 300GB softcap monthly...

    Started by thatios‎, Yesterday 11:02 AM
    • Replies: 1
    • Views: 92
    Yesterday, 12:51 PM Go to last post
  5. Angry Patron time missing

    I entered the web archeage to make a revision of my days of the patron disappears 11 days of the patron, the worse only couple of hours I still had...

    Started by XNeonesisX‎, 02-08-2017 12:49 AM
    2 Archeage Team Post(s)
    • Replies: 8
    • Views: 279
    Yesterday, 10:32 AM Go to last post
  6. Angry Game Master Kicking out of the Game?

    Game Master Kicking out of the Game? 0.0"" Hey guys! I got kicked out when i tried to log to my secound new created Acc in NA on legacy Server....

    Started by Colette‎, 03-21-2017 04:11 AM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 12
    • Views: 476
    Yesterday, 07:06 AM Go to last post
  7. @trion Ticket sent 9 days ago still no answer.

    How much longer will I have to wait for my ticket to be treated? my tickets actually cause I did 2, one more recently. 1 or 2 days it's ok, but...

    Started by Deguza‎, 03-17-2017 07:50 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 160
    Yesterday, 04:04 AM Go to last post
  8. Angry Constant DC from the game

    I understand that it's not everyone who's experiencing this issue, but seems like good portion of the players are still getting ♥♥♥♥ed by it.

    Started by badaboom‎, 03-22-2017 05:16 PM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 203
    Yesterday, 03:59 AM Go to last post
  9. People putting blood on my plots to intentionally prevent me from farming

    I have 4 gazebos in Marcala, an open pvp area. There's a guild of people intentionally put blood all over my plots and my friends plots to prevent us...

    Started by MajorTom‎, 03-22-2017 09:40 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 124
    03-22-2017, 11:06 PM Go to last post
  10. The game resets AMD color controls

    Every time I open the game or switch back to it when its minimized, the game resets AMD desktop color controls. Very annoying because i use these...

    Started by Blackice‎, 09-06-2014 09:01 AM
    • Replies: 8
    • Views: 1,489
    03-22-2017, 05:51 PM Go to last post
  11. Cant purchase items from store

    Trion, every time I try to buy something from the store, it either fails or is 'waiting for approval' (and then fails, around 5 minutes later). I...

    Started by orenkotler‎, 03-22-2017 09:55 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 74
    03-22-2017, 01:06 PM Go to last post
  12. Post Failed to Load Game Data error -> Patch numbers

    Current patch number (22-03-2017): 330995 Last patch number (15-03-2017): 330302 Older patch numbers ...

    Started by Alicechan‎, 01-09-2017 06:03 PM
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 2,379
    03-22-2017, 09:25 AM Go to last post
  13. Oh my god let me make a new character already.

    So I am returning to the game and want to make a new character. 2 slots used by level 50's. 7 day timer for deleting one. Fine. I'll bite the...

    Started by Dannyevilguy‎, 03-21-2017 06:35 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 142
    03-22-2017, 08:46 AM Go to last post
  14. updating on eu wont let me play on na?

    since when i get home from work, im stuck playing in na ( no queue since na is usually sleeping/working at that time). However i did the last...

    Started by Ketec‎, 09-23-2014 09:48 PM
    9 Pages
    1 2 3 ... 9
    9 Archeage Team Post(s)
    • Replies: 80
    • Views: 10,761
    03-22-2017, 07:58 AM Go to last post
  15. NA requiring full re-download after updating EU?

    I just updated the EU servers to log into my alts. Now I can't log into NA because it's telling me I need to download to full client. Tried...

    Started by Meowth‎, 02-28-2017 10:39 PM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 347
    03-22-2017, 05:20 AM Go to last post
  16. Mailed expensive gear to the wrong character

    I mailed expensive gear to the wrong alt name, they have not opened it yet, they may not even be an active player. I did this once a long time ago...

    Started by Kissthebooboo‎, 03-21-2017 10:13 PM
    • Replies: 2
    • Views: 126
    03-22-2017, 04:59 AM Go to last post
  17. 6 days with no response...

    according to support this is a time sensitive issue but it has been close to a week now with no response... what is going on?? ticket number -...

    Started by Pandemic east‎, 03-17-2017 05:39 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 233
    03-21-2017, 07:16 PM Go to last post
  18. Error 2025

    Hi, Im waiting for a solution since ours. Please have a look on #854490

    Started by Gabriel19‎, 03-21-2017 12:52 PM
    • Replies: 0
    • Views: 59
    03-21-2017, 12:52 PM Go to last post
  19. 5 hours debuff i cant do anything with my character since 30 hours now help pls..

    ticket id: 843226 5 hours debuff and when its gone it is still on. i cant do anything with my character since 30 hours now pls help.

    Started by Beatrice‎, 03-02-2017 06:06 PM
    3 Pages
    1 2 3
    • Replies: 25
    • Views: 829
    03-21-2017, 12:31 PM Go to last post
  20. Constant Disconnects

    the gods have disconnected you blah blah blah... So i have done everything on the list for this issue found on the website, Virus/malware/spyware...

    Started by Battles‎, 03-21-2017 06:13 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 91
    03-21-2017, 08:49 AM Go to last post

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