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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 661
    • Views: 66,326
    05-22-2017, 03:06 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 232
    • Views: 26,293
    04-30-2017, 04:57 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 33,234
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 4,208
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,822
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,754
    07-17-2014, 08:31 AM Go to last post
  1. Joyful Homebuilder Reward Code not Working

    @Celestrata I've already sent Celestrata a forum message but I don't know how long it'll take to see considering her mailbox may be spammed and I...

    Started by Yoru‎, Today 01:51 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 38
    Today, 03:46 PM Go to last post
  2. Event Support

    My greed lamp disappeared with multiple tributes in it. I post a ticket and tell them it's time sensitive and I get this laziness.(2 days later) ...

    Started by Sonnytolo‎, Today 01:28 PM
    • Replies: 1
    • Views: 42
    Today, 02:04 PM Go to last post
  3. Please Trion reply my REQUEST #915200

    i'm wait for 3 days one reply. My lamp of greed time is over. Please help me!

    Started by Pauverde‎, Today 09:43 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 65
    Today, 12:50 PM Go to last post
  4. #Request 916526

    really need some help please..

    Started by Starynight‎, Today 12:20 PM
    • Replies: 0
    • Views: 26
    Today, 12:20 PM Go to last post
  5. Angry Wrong Account Country selected.

    Wanted to buy Patron but couldn't because my Account-Country was wrong when I wasn't even able to select my Country when I created my Account. Tried...

    Started by Kashima‎, Today 09:27 AM
    • Replies: 0
    • Views: 28
    Today, 09:27 AM Go to last post
  6. Cool (ATTENTION DEVS) Found fix for error #1027

    Alright, So for the past 24hours I had the error 1027 and i could not install archeage. Now the fix is very simple for anyone if your having...

    Started by Leapsels‎, Today 01:18 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 157
    Today, 01:57 AM Go to last post
  7. Angry Error #1027 need help before i kill myself

    Alright, So yesterday morning (im a eu player) I accidently logged in on my NA side because the tab was open and I didnt notice, and my game went...

    Started by Leapsels‎, Today 12:32 AM
    • Replies: 1
    • Views: 36
    Today, 01:19 AM Go to last post
  8. Exclamation Login Issue after Patch

    After the last patch i must after every change to another account make a new update. I searched here in the forum for help and found the thread...

    Started by Sunalunga‎, Yesterday 04:18 AM
    • Replies: 1
    • Views: 88
    Yesterday, 11:54 PM Go to last post
  9. FOV mod not working: Please help

    So I did everything correctly with downloading and adding the mod into the live folder. When I go to open patch.bat the black screen comes up but...

    Started by Mystiqe93‎, Yesterday 05:42 PM
    • Replies: 2
    • Views: 187
    Yesterday, 09:28 PM Go to last post
  10. Support Ticket still open after 5 Days.

    So I've been following the game for quite some time and thought myself that I should get myself Patreon to support the game as well as to get some...

    Started by Kashima‎, Yesterday 03:56 PM
    • Replies: 0
    • Views: 48
    Yesterday, 03:56 PM Go to last post
  11. The wait time on support tickets is disgusting

    So I opened a ticket to recover my account last week, since Ive been away from the game for the last 5months. I get one response asking me for...

    Started by baronslayer‎, Yesterday 09:56 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 75
    Yesterday, 12:25 PM Go to last post
  12. Post "A Juror's Right" & "Witness Protection" Bug

    I cant take "A Juror's Right" or "Witness Protection", its bug and i dont have any quest from "Honorpoint NPC" Now i cant enter Trails because the...

    Started by G5ive‎, 05-21-2017 01:55 AM
    • Replies: 1
    • Views: 97
    Yesterday, 12:16 PM Go to last post
  13. Post Failed to Load Game Data error -> Patch numbers

    Current patch number (24-05-2017): 339519 Last patch number (17-05-2017): 338401 Older patch numbers ...

    Started by Alicechan‎, 01-09-2017 06:03 PM
    4 Pages
    1 2 3 ... 4
    • Replies: 36
    • Views: 4,963
    Yesterday, 09:39 AM Go to last post
  14. Exclamation Patron status is undead: it looks active from the website, but it's not active in game

    Detailed information is available in ticket 914991. I'm posting on behalf of my wife, who still has four months left on her Patron subscription. ...

    Started by Gur‎, 05-23-2017 08:11 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 83
    Yesterday, 09:03 AM Go to last post
  15. Ticket's getting old...

    Made a ticket about a lost event tribute nearly 3 days ago. Celestrata said there was a 1-2 day relief period for things like this to be solved by...

    Started by Blackberry‎, 05-23-2017 04:41 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 101
    05-23-2017, 11:59 PM Go to last post
  16. Blocking NPC

    hello GM, I want to ask, are blocking NPC is a crime ? because, this guy always doing this every day, now I'm losing my temper and make peoples...

    Started by bangsatan‎, 05-23-2017 09:00 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 139
    05-23-2017, 11:58 PM Go to last post
  17. Ticket 913324 rubbish answer

    Hi, I was listing Bloomfangs to sell, accidentally opened one and made a ticket immediately. Stupid copy pasta reply that you can't help me,...

    Started by MonolithD‎, 05-21-2017 09:09 PM
    • Replies: 5
    • Views: 445
    05-23-2017, 11:34 AM Go to last post
  18. Request #914129

    Can I get an reply to this? its been nearly 48 hours since the ticket was submitted and nearly 55 hours since the incident.

    Started by rollback‎, 05-22-2017 02:35 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 126
    05-23-2017, 12:26 AM Go to last post
  19. Suspected activity detected.

    I was moving packs for a friend on my speedboat and once I rrived to the gold trader I used vicious implosion after activatfing bloodlust and I...

    Started by scareye‎, 05-22-2017 11:18 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 123
    05-22-2017, 11:10 PM Go to last post
  20. Windows 10 lag while it's loading Archeage.

    When I start ArcheAge from Glyph, Windows 10 become extremely lag ( can not do anything) until ArcheAge open Trion's logo. ~5m It happened few week...

    Started by xerev‎, 05-21-2017 08:07 PM
    • Replies: 7
    • Views: 239
    05-22-2017, 10:26 AM Go to last post

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