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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    73 Pages
    1 2 3 ... 73
    • Replies: 727
    • Views: 108,211
    Today, 02:00 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 238
    • Views: 40,117
    04-05-2018, 05:48 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,129
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,740
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,699
    07-17-2014, 08:31 AM Go to last post
  1. Unhappy mechanized warfare quest cant learn the skill

    mechanized warfare quest cant learn the skill every time it try it says requirement not meet can not go to next quest

    Started by Bigmatt‎, Today 11:06 AM
    • Replies: 2
    • Views: 33
    Today, 06:09 PM Go to last post
  2. No email of being suspended or Ban

    can someone from the support team look at my ticket please, i have not receive any email of being Ban or suspended and my account is Ban. ticket -...

    Started by dregade‎, Today 04:28 PM
    • Replies: 0
    • Views: 31
    Today, 04:28 PM Go to last post
  3. Do you outsource your support?

    I am starting to wonder if your ticket support staff have a full understanding of english. I don't say this to talk trash or complain, but rather...

    Started by Bruttles‎, Today 02:32 PM
    • Replies: 0
    • Views: 25
    Today, 02:32 PM Go to last post
  4. Stuck on select server screen..

    I can't log into game.. I click on select server , hit connect... and nothing.... it just stays like that ... everything was fine before.. I was...

    Started by Skya‎, Today 01:26 PM
    • Replies: 1
    • Views: 32
    Today, 01:40 PM Go to last post
  5. Endless arrow ping

    After all these posts on the forum regarding the ping of the endless arrow, I notice that no trion reply has been given .. No testing has been done....

    Started by Spartiors‎, 10-05-2017 12:49 PM
    • Replies: 4
    • Views: 671
    Today, 01:34 PM Go to last post
  6. I got Banned while Questing ( lvl 16 ) Disconnected by Gamemaster

    Hey there, i just got Disconnected by GameMaster while questing. I just was lvl 16 in Dewstone Plains. I made 2 Screenshots

    Started by Lagun‎, Today 11:38 AM
    • Replies: 1
    • Views: 41
    Today, 11:48 AM Go to last post
  7. WoW For Real ? Got Banned As A Level 18 Player While Leveling ?

    A few minutes ago I saw a message which was saying that I got Disconnected by a GameMaster. I was on my New Account on FS Server. I was just lvl 18...

    Started by Xiju‎, Yesterday 04:40 PM
    • Replies: 6
    • Views: 219
    Today, 11:32 AM Go to last post
  8. Exclamation game crash upon loading

    i have a problem this solution does not fix! watching the forums and having not played in several months i set about trying to fix it as told by...

    Started by zomdie‎, Today 08:12 AM
    • Replies: 2
    • Views: 32
    Today, 10:16 AM Go to last post
  9. Question Patron subscription renewal issue

    I had subscription on 14.99$ plan with 22 days remaining patron status, then I canceled subscription. Then I decided to re-subscribe and my...

    Started by Succubuss‎, 04-18-2018 03:27 PM
    • Replies: 4
    • Views: 138
    Today, 02:44 AM Go to last post
  10. account lockout

    Today, as usual, there was a farmer of mobs in the WindsCour Savannah location. From the textures I caught several debuffs: Water prison, freezing,...

    Started by Beluchue‎, Yesterday 01:56 PM
    • Replies: 0
    • Views: 50
    Yesterday, 01:56 PM Go to last post
  11. Unable to redeem a code

    I got this code for a Skywhisper Glider. It says, "unable to complete your purchase" when I tried to redeem it. I'm on Fresh Start sever.

    Started by Drover‎, Yesterday 07:30 AM
    • Replies: 0
    • Views: 44
    Yesterday, 07:30 AM Go to last post
  12. Failed to load game data

    Hi please help me how can repair this problem ? Failed to load game data (4.18 2018 update) version 384108F

    Started by YooMin‎, 04-18-2018 01:46 PM
    • Replies: 2
    • Views: 78
    Yesterday, 02:21 AM Go to last post
  13. can't load game data error

    Im getting the can't load game data error after i just updated the game. anyone else getting this? how can i fix it short of a reinstall?

    Started by Vilai‎, 04-18-2018 06:47 PM
    • Replies: 0
    • Views: 30
    04-18-2018, 06:47 PM Go to last post
  14. Unhappy Device Removed Error

    Hello guys i re-started archeage with fresh server but i have a problem. After a while in game it crashes and says Device removed please re-start...

    Started by Berk‎, 04-18-2018 05:25 AM
    • Replies: 3
    • Views: 81
    04-18-2018, 11:29 AM Go to last post
  15. Request #1076252

    Please look at my ticket regarding my upgraded plaza fast, i dont want them to say "too much time passed for us to fix" !!! Request #1076252 ...

    Started by Pryam‎, 04-16-2018 03:57 AM
    • Replies: 1
    • Views: 111
    04-18-2018, 01:45 AM Go to last post
  16. Glyph Launcher "Store" link

    I think Your Glyph Launcher "Store " link is broken as I and another get a 404 error . thus cna not reach the store. but Can access store via website...

    Started by AuGEM‎, 04-06-2018 07:54 PM
    • Replies: 6
    • Views: 181
    04-18-2018, 12:10 AM Go to last post
  17. Glyph bug

    Hi, When i try to open cashshop on glyph i got white page with that message "HTTP 401 Unauthorized" etc... Got it on all my account, any...

    Started by WazznMe‎, 04-16-2018 01:46 PM
    • Replies: 4
    • Views: 128
    04-17-2018, 09:29 PM Go to last post
  18. Question Account banned without reason

    I was logged in, suddenly appeared the gm next to me, after a few minutes, "you were disconnected by the gamemaster" as follow the images of the...

    Started by Kaji‎, 04-17-2018 02:25 PM
    • Replies: 0
    • Views: 96
    04-17-2018, 02:25 PM Go to last post
  19. Planet earth calls Trion planet login tracker

    Hi The way you handle things we are going to lose one login badge because you dont care much! It is reported several times in the forums that...

    Started by Oyranos‎, 04-16-2018 06:07 PM
    • Replies: 1
    • Views: 138
    04-17-2018, 12:29 PM Go to last post
  20. Issue whit the login tracker

    I have been logging in every day of this month, however this does not count the entry for the bonus reward Is this an error? PD: attached screenshot

    Started by Hiyorin‎, 04-17-2018 02:57 AM
    • Replies: 1
    • Views: 46
    04-17-2018, 03:14 AM Go to last post

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