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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    82 Pages
    1 2 3 ... 82
    • Replies: 818
    • Views: 44,844
    Yesterday, 11:52 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    89 Pages
    1 2 3 ... 89
    • Replies: 882
    • Views: 152,859
    Yesterday, 07:54 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    29 Pages
    1 2 3 ... 29
    18 Archeage Team Post(s)
    • Replies: 286
    • Views: 58,783
    01-17-2020, 04:44 PM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 8,232
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 13,912
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 27,325
    07-17-2014, 08:31 AM Go to last post
  1. Angry Legacy under maintenance??? Wtf!!!

    Sooo....is there anyone at the wheel? Did someone forget to take their pager home from work today? Was there a tactical nuclear strike? C'mon...

    Started by Funnypants‎, Yesterday 04:36 PM
    • Replies: 0
    • Views: 55
    Yesterday, 04:36 PM Go to last post
  2. Why is NA down for Maintenance

    Got kicked off earlier and have kept checking but every time it still says Under Maintenance for all on NA are we having a maintenance I am unaware...

    Started by Leaviana‎, Yesterday 04:35 PM
    • Replies: 0
    • Views: 35
    Yesterday, 04:35 PM Go to last post
  3. Why is NA down for Maintenance

    Got kicked off earlier and have kept checking but every time it still says Under Maintenance for all on NA

    Started by Leaviana‎, Yesterday 04:33 PM
    • Replies: 0
    • Views: 28
    Yesterday, 04:33 PM Go to last post
  4. Maintenance with Zero Warning

    Did the servers crash or did someone decide to stick it in maintenance mode without so much as a 1 minute warning? As you brought down EU for a...

    Started by Dixey‎, Yesterday 04:00 PM
    • Replies: 0
    • Views: 68
    Yesterday, 04:00 PM Go to last post
  5. Got banned

    I got banned for using a Archepass booster. I did few missions after maintenance ended and saw I had unused booster. I used it and now Im perma...

    Started by marko2te‎, 01-23-2020 04:30 PM
    • Replies: 7
    • Views: 197
    Yesterday, 02:54 PM Go to last post
  6. Patron not working

    On my account it says ive paid for the 3months subs on 11 January but I cant see payment taken out of my credit card. I also paid a 30 day...

    Started by Snuggler‎, Yesterday 06:30 AM
    • Replies: 0
    • Views: 32
    Yesterday, 06:30 AM Go to last post
  7. Exclamation AAU: Can't play the game after today's maintenance

    After clicking update on AAU post maintenance the update seemed to go through fine. When trying to launch the game I got "unknown file version" and...

    Started by Hemper‎, 01-23-2020 03:10 PM
    • Replies: 2
    • Views: 48
    01-23-2020, 06:33 PM Go to last post
  8. Exclamation Random Suspicious User and Felon Debuffs neverending. NEED GM ASAP please!

    I have played this game for a little over 5 years now... I'm Hymnal on the Aria Server. Never had any issue like this before. I was just harvesting...

    Started by Hymn‎, 01-23-2020 09:17 AM
    • Replies: 2
    • Views: 80
    01-23-2020, 04:18 PM Go to last post
  9. no patron but 50 day still paid

    i have 50 day patron left on glyph but no patron in game ; so I cannot take advantage of the last days of the event wit hinfusion for hiram, i have...

    Started by enyra‎, 01-15-2020 12:09 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 289
    01-23-2020, 02:13 PM Go to last post
  10. help i spent money on your store

    hi my ingame name is iturnheadz, i spend over 20 dollars to purchase a costume in your credit store for a costume that is 3.7k credit, and my costume...

    Started by Michaelturns‎, 01-21-2020 04:16 PM
    • Replies: 0
    • Views: 72
    01-21-2020, 04:16 PM Go to last post
  11. Angry Error 1005

    Hello, I have been downloading the games for two days,but no way to come to an end. At the end of the download, I put error 1005.I tried to run as...

    Started by endu‎, 01-11-2020 07:04 AM
    • Replies: 1
    • Views: 132
    01-20-2020, 10:29 AM Go to last post
  12. Bought Patron not applied to my account

    submitted a ticket Request #1399190 I bought the patron for a month yesterday, but upon playing today labor isn't regenerating and i cant access...

    Started by mnn‎, 01-18-2020 07:25 PM
    • Replies: 1
    • Views: 95
    01-20-2020, 09:20 AM Go to last post
  13. ticket #1380657: Loaded fishing boat out of bounds (despawned) - Kaylin

    I have submitted a ticket 12 days ago with no responce. all i want is my fishing boat reset (i dont even care about the fish) Last location is North...

    Started by tommenquar‎, 01-07-2020 02:53 AM
    • Replies: 2
    • Views: 156
    01-18-2020, 10:27 PM Go to last post
  14. Missing credits and open ticke for 14 days ID 1322012

    As the title already says, I payed for credits (29,99€) ID 1322012 and never received anything in return. The transaction is not even in the payment...

    Started by Kajo91‎, 11-08-2019 01:23 AM
    2 Pages
    1 2
    • Replies: 14
    • Views: 796
    01-18-2020, 12:50 AM Go to last post
  15. Crashes on startup

    My game keeps on crashing on startup so I went to the Trion Support team. They tell me my computer cant open up ArcheAge because "my graphics card...

    Started by Dunrab‎, 09-29-2015 03:55 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 1,238
    01-17-2020, 02:02 AM Go to last post
  16. Game ate my apex.

    Havent gotten my credits from 2 apex that i used about a month ago. Put in a ticket and still havent gotten a response. Need the apex asap. #1378600

    Started by givebackmyapex‎, 01-16-2020 05:45 PM
    • Replies: 0
    • Views: 84
    01-16-2020, 05:45 PM Go to last post
  17. Unable to apply updates error #1005

    Hi, so i downloaded the game up to 15 seconds left, at 15 seconds it stopped and gave me that error, now when i click update this error pops up. I...

    Started by Strider06‎, 04-26-2014 05:00 PM
    16 Pages
    1 2 3 ... 16
    5 Archeage Team Post(s)
    • Replies: 150
    • Views: 239,213
    01-16-2020, 02:25 AM Go to last post
  18. I bought a package for $ 26. And I canít enter the game.

    bought the game through Steam, the game does not start, glyph does not see the purchase, how to fix the problem?

    Started by Dima12332112‎, 11-15-2019 03:18 AM
    • Replies: 1
    • Views: 176
    01-15-2020, 03:19 PM Go to last post
  19. Exclamation No Response from Customer Service Team for Suspension

    REQUEST #1392829 Greetings, This is a decent Archeage player group leader on Archeage Legacy server. Our group is oriented from 2016 Spring,...

    Started by Everyoung‎, 01-15-2020 07:55 AM
    • Replies: 1
    • Views: 110
    01-15-2020, 08:09 AM Go to last post
  20. Help Server list not showing up, can't login

    Just the login screen background, no server list, not even exit button. help please

    Started by newly‎, 01-15-2020 03:48 AM
    • Replies: 0
    • Views: 98
    01-15-2020, 03:48 AM Go to last post

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