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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    It seems like multiple people are having issues and I just got one today - one of my accounts had 30 days patron left - but log in and no patron buff...

    Started by Desiac‎, 11-29-2018 06:49 PM
    69 Pages
    1 2 3 ... 69
    • Replies: 688
    • Views: 23,645
    Today, 12:05 PM Go to last post
  2. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,126
    02-09-2019, 10:22 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 247
    • Views: 47,737
    01-26-2019, 03:35 PM Go to last post
  4. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    76 Pages
    1 2 3 ... 76
    • Replies: 751
    • Views: 125,710
    01-18-2019, 09:35 PM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,602
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,017
    07-17-2014, 08:31 AM Go to last post
  1. Unable to login to store... TTP Status 401

    I am able to log into game but not the store... I get the following message if I do anything but log-in. "TTP Status 401 Unauthorized Type...

    Started by deadq‎, Today 03:53 PM
    • Replies: 0
    • Views: 17
    Today, 03:53 PM Go to last post
  2. Gamigo How Much Longer Must We Wait???

    My roomates answer to a 3~ month old ticket. He's still waiting on a response to his deleted items

    Started by CavemanSean‎, 02-16-2019 07:25 AM
    • Replies: 3
    • Views: 166
    Today, 03:44 PM Go to last post
  3. Support request (1168484)

    Hello, since I made a support request I didn't get any answer since more than 40 days. How long will an answer take? Best regards

    Started by Klicki‎, 01-30-2019 12:26 PM
    • Replies: 3
    • Views: 239
    Today, 09:47 AM Go to last post
  4. Exclamation accidentally sent my gear to the wrong name

    hi there, i accidentally sent my main set to the wrong person, i have submitted several tickets but no response as of yet! I cant really play the...

    Started by ezs‎, 02-17-2019 02:22 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 273
    Today, 12:24 AM Go to last post
  5. Support Ticket Request #1194042

    My support ticket request number is #1194042 Please do give me a reply. Thank you.

    Started by Farmvilla‎, Yesterday 04:08 PM
    • Replies: 0
    • Views: 52
    Yesterday, 04:08 PM Go to last post
  6. Patron bug

    I renewed my patron and it is not being applied to my account, Please could you fix this? All the info is on my ticket I submitted. Thanks ...

    Started by Thewarden‎, Yesterday 12:21 PM
    • Replies: 0
    • Views: 49
    Yesterday, 12:21 PM Go to last post
  7. Account

    I had a years subscription which was fine but RL took over and I had to stop playing. I stopped almost a year ago. However I did not realise it was...

    Started by AndyPZ‎, Yesterday 05:03 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 157
    Yesterday, 08:59 AM Go to last post
  8. error apex help me

    Hello I had a problem with apex, I used 2 and only received the credits of 1 I have print to prove it is attached as I need help as soon as possible...

    Started by Tirrasgay‎, 01-22-2019 08:40 AM
    • Replies: 7
    • Views: 412
    Yesterday, 08:35 AM Go to last post
  9. Upgrade Farm Cart Mission

    When I am doing the bluesalt mission of upgrading the farm cart, I accidently craft it into chroma. If I continue to upgrade it into wagon chroma,...

    Started by RonaldNC‎, 02-17-2019 10:51 PM
    • Replies: 0
    • Views: 46
    02-17-2019, 10:51 PM Go to last post
  10. Exclamation (URGENT) Unable to make purchases!

    Hello Once again my patron has ran out i have not been able to renew / buy credits or make any type of purchases thru the online website. it...

    Started by choppychops‎, 02-14-2019 01:00 AM
    • Replies: 1
    • Views: 98
    02-16-2019, 07:22 AM Go to last post
  11. Ynys Guardian Ring

    Hello folks, I have been having trouble starting the quest chain to obtain the Ynys Guardian Ring. Following the information I have found online,...

    Started by Kheprilicious‎, 02-14-2019 04:46 AM
    • Replies: 2
    • Views: 112
    02-14-2019, 08:45 AM Go to last post
  12. Constant sparring arena disconnections in Aria

    Everytime I try to enter sparring arena, I see a black screen as if it were trying to load, then I get disconnected. Please advise.

    Started by Viperdrake‎, 02-13-2019 06:07 PM
    • Replies: 1
    • Views: 68
    02-13-2019, 08:36 PM Go to last post
  13. Legends return starter pack

    i have got this pack off steam i have reported it but its taking to long to get any feed back on this issue my REQUEST #1175732 i would like to get...

    Started by Alby‎, 02-04-2019 06:04 PM
    • Replies: 2
    • Views: 195
    02-13-2019, 09:22 AM Go to last post
  14. Game keeps crashing

    My game keeps crashing when I run it at the same time as Google Chrome. I ran it without it, and it worked normally, until I launched Google Chrome,...

    Started by oreorule‎, 02-13-2019 06:11 AM
    • Replies: 0
    • Views: 64
    02-13-2019, 06:11 AM Go to last post
  15. name change not working

    on my other account, i am attempting to do a name change. i have sufficient credits, but when i click the option, the new page where i would choose...

    Started by Schmendrick‎, 02-07-2019 05:59 PM
    2 Pages
    1 2
    • Replies: 15
    • Views: 816
    02-12-2019, 07:57 PM Go to last post
  16. Gamigo I'm going to send info., to ALL gaming News agencies ........

    In view of the miserable lack of Customer Support and information about how & why you are not dealing with ALL our issues, I will be composing a...

    Started by Azia‎, 02-05-2019 01:04 PM
    • Replies: 5
    • Views: 463
    02-12-2019, 03:15 PM Go to last post
  17. EU login server down?

    Can't log any alt on EU get message "authentication failed " and looking to nation chat on Jakar with my main (which is online since quite a few...

    Started by Fabi978‎, 02-12-2019 08:11 AM
    • Replies: 4
    • Views: 161
    02-12-2019, 09:14 AM Go to last post
  18. Angry Another bug, HELP!

    Today, 07/02/19, at around 12:02 server time, i was picking up some stuff from my Spooky Anywhere Warehouse to place them in my Storage Chest at my...

    Started by DreadMegaBeard‎, 02-07-2019 05:40 AM
    • Replies: 1
    • Views: 182
    02-12-2019, 08:20 AM Go to last post
  19. Angry Missing credist for 3-m w8 for response

    HI I buy black friday credits when been dubled and i get only half i w8 for 3month for response in my ticket. https://prnt.sc/mhd578

    Started by Micharu Chan‎, 02-06-2019 04:36 AM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 285
    02-11-2019, 11:43 AM Go to last post
  20. Exclamation I'd love to return but im missing designs on all accounts..

    Hey there, I just wanted to bring some attention to the fact that a lot of players are trying to come back to arche age but are missing designs.....

    Started by Flip2‎, 02-10-2019 04:31 PM
    • Replies: 1
    • Views: 113
    02-11-2019, 11:22 AM Go to last post

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