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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    73 Pages
    1 2 3 ... 73
    • Replies: 726
    • Views: 108,136
    04-12-2018, 07:44 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 238
    • Views: 40,096
    04-05-2018, 05:48 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,120
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,736
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,697
    07-17-2014, 08:31 AM Go to last post
  1. Question Patron subscription renewal issue

    I had subscription on 14.99$ plan with 22 days remaining patron status, then I canceled subscription. Then I decided to re-subscribe and my...

    Started by Succubuss‎, Yesterday 03:27 PM
    • Replies: 2
    • Views: 99
    Today, 07:00 PM Go to last post
  2. WoW For Real ? Got Banned As A Level 18 Player While Leveling ?

    A few minutes ago I saw a message which was saying that I got Disconnected by a GameMaster. I was on my New Account on FS Server. I was just lvl 18...

    Started by Xiju‎, Today 04:40 PM
    • Replies: 1
    • Views: 106
    Today, 05:32 PM Go to last post
  3. account lockout

    Today, as usual, there was a farmer of mobs in the WindsCour Savannah location. From the textures I caught several debuffs: Water prison, freezing,...

    Started by Beluchue‎, Today 01:56 PM
    • Replies: 0
    • Views: 26
    Today, 01:56 PM Go to last post
  4. Unable to redeem a code

    I got this code for a Skywhisper Glider. It says, "unable to complete your purchase" when I tried to redeem it. I'm on Fresh Start sever.

    Started by Drover‎, Today 07:30 AM
    • Replies: 0
    • Views: 29
    Today, 07:30 AM Go to last post
  5. Failed to load game data

    Hi please help me how can repair this problem ? Failed to load game data (4.18 2018 update) version 384108F

    Started by YooMin‎, Yesterday 01:46 PM
    • Replies: 2
    • Views: 75
    Today, 02:21 AM Go to last post
  6. can't load game data error

    Im getting the can't load game data error after i just updated the game. anyone else getting this? how can i fix it short of a reinstall?

    Started by Vilai‎, Yesterday 06:47 PM
    • Replies: 0
    • Views: 27
    Yesterday, 06:47 PM Go to last post
  7. Unhappy Device Removed Error

    Hello guys i re-started archeage with fresh server but i have a problem. After a while in game it crashes and says Device removed please re-start...

    Started by Berk‎, Yesterday 05:25 AM
    • Replies: 3
    • Views: 75
    Yesterday, 11:29 AM Go to last post
  8. Request #1076252

    Please look at my ticket regarding my upgraded plaza fast, i dont want them to say "too much time passed for us to fix" !!! Request #1076252 ...

    Started by Pryam‎, 04-16-2018 03:57 AM
    • Replies: 1
    • Views: 106
    Yesterday, 01:45 AM Go to last post
  9. Glyph Launcher "Store" link

    I think Your Glyph Launcher "Store " link is broken as I and another get a 404 error . thus cna not reach the store. but Can access store via website...

    Started by AuGEM‎, 04-06-2018 07:54 PM
    • Replies: 6
    • Views: 180
    Yesterday, 12:10 AM Go to last post
  10. Glyph bug

    Hi, When i try to open cashshop on glyph i got white page with that message "HTTP 401 Unauthorized" etc... Got it on all my account, any...

    Started by WazznMe‎, 04-16-2018 01:46 PM
    • Replies: 4
    • Views: 125
    04-17-2018, 09:29 PM Go to last post
  11. Question Account banned without reason

    I was logged in, suddenly appeared the gm next to me, after a few minutes, "you were disconnected by the gamemaster" as follow the images of the...

    Started by Kaji‎, 04-17-2018 02:25 PM
    • Replies: 0
    • Views: 83
    04-17-2018, 02:25 PM Go to last post
  12. Planet earth calls Trion planet login tracker

    Hi The way you handle things we are going to lose one login badge because you dont care much! It is reported several times in the forums that...

    Started by Oyranos‎, 04-16-2018 06:07 PM
    • Replies: 1
    • Views: 132
    04-17-2018, 12:29 PM Go to last post
  13. Issue whit the login tracker

    I have been logging in every day of this month, however this does not count the entry for the bonus reward Is this an error? PD: attached screenshot

    Started by Hiyorin‎, 04-17-2018 02:57 AM
    • Replies: 1
    • Views: 42
    04-17-2018, 03:14 AM Go to last post
  14. Disconnect when using search box

    I keep getting dc'd whenever I type in the search box in the Folio and Action house.. sigh.. this is very frustrating... PLS HELP!

    Started by Skya‎, 04-17-2018 02:25 AM
    • Replies: 0
    • Views: 24
    04-17-2018, 02:25 AM Go to last post
  15. UI not saving

    Hello all, Every time i log in. My UI is reverted back to default. Game also turn back to full screen when I wanted it windowed borderless. So I...

    Started by MelonMelon‎, 04-16-2018 01:01 PM
    • Replies: 1
    • Views: 47
    04-16-2018, 01:28 PM Go to last post
  16. Blocking people in maria

    It's so funny to do that so please do something. You banned some guys in Prophecy, do the same here thank you. https://ibb.co/kRyu97...

    Started by Hakushoku‎, 04-16-2018 01:24 PM
    • Replies: 0
    • Views: 58
    04-16-2018, 01:24 PM Go to last post
  17. For what i paid 115 eur

    WHY I CANT GO MISTMERROW in prime time. I think I paid money for playing game not for afk. What I can do afk in MM? or what? why moders not ban...

    Started by Nightlos‎, 04-16-2018 01:10 PM
    • Replies: 0
    • Views: 78
    04-16-2018, 01:10 PM Go to last post
  18. Unhappy Steam Tried to re-download after i back up the game..

    Guys i tried to back up the archeage and it gave me an error. after that it tried to re-download 13 gb all over again but my files stay still there....

    Started by Klaromin‎, 04-15-2018 02:42 PM
    • Replies: 1
    • Views: 54
    04-15-2018, 09:52 PM Go to last post
  19. Exclamation You have been disconnected by a gamemaster. From a mob? Why?

    A mob in Sandeep attacked me - put me in a bubble. Afterward, I received a message - You have been disconnected by a gamemaster. Now...

    Started by Archeageplz‎, 04-15-2018 01:26 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 312
    04-15-2018, 03:02 AM Go to last post
  20. GM disconnecting me when contesting tree farm

    Im contesting a tree farm in lilyut hills. Half way through the farm I have taken maybe 2 trees out of the bunch and was "disconnected by a...

    Started by Alarria24188‎, 04-15-2018 01:15 AM
    3 Pages
    1 2 3
    1 Archeage Team Post(s)
    • Replies: 28
    • Views: 643
    04-15-2018, 02:54 AM Go to last post

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