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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    86 Pages
    1 2 3 ... 86
    • Replies: 856
    • Views: 55,443
    07-05-2020, 07:48 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    92 Pages
    1 2 3 ... 92
    • Replies: 911
    • Views: 165,141
    06-29-2020, 09:26 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    31 Pages
    1 2 3 ... 31
    • Replies: 300
    • Views: 65,184
    06-23-2020, 05:48 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 9,269
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 15,605
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 28,306
    07-17-2014, 08:31 AM Go to last post
  1. Stammspieler verschwunden

    ANFRAGE #1543247 Hallo liebe Leute, ich habe mich heute, 07.07.2020 gegen 20:10 eingeloggt und bemerkt dass mein Stammspieler verschwunden ist....

    Started by Rondon‎, Yesterday 11:28 AM
    • Replies: 3
    • Views: 79
    Yesterday, 12:00 PM Go to last post
  2. My free 200 diligence points are gone

    I receive 20 labor potions and 200 diligence points for free when I start the game. I put then on warehouse, but they are not there anymore.

    Started by Kihei‎, 07-05-2020 09:08 AM
    • Replies: 1
    • Views: 75
    07-05-2020, 03:52 PM Go to last post
  3. Shaz Shame for the support !! Shaz Honte pour le support

    Bonjour, J'ouvre ce topic car c'est honteux ce que vient de faire le support. Pour commencer, un des membres de ma guilde a acheté le pack des...

    Started by Sataichi‎, 07-03-2020 08:32 AM
    • Replies: 0
    • Views: 93
    07-03-2020, 08:32 AM Go to last post
  4. error #1017

    i was re-installing Archeage it took all day and night just to get where i had 8 gigs left to download, then suddenly i had to install java and when...

    Started by TheArtisticFox‎, 07-21-2014 10:26 AM
    • Replies: 5
    • Views: 5,858
    07-01-2020, 10:55 PM Go to last post
  5. Problem in easyanticheat

    help me please https://mega.nz/file/1p1BBahA#IP8qNdJDg_Ju4NDsGzuqbPKsdNCEcaJI9IcZ7qihaTY

    Started by khaled kaseem‎, 06-29-2020 06:29 PM
    • Replies: 2
    • Views: 134
    07-01-2020, 09:51 AM Go to last post
  6. My Hiram t5 scepter got lost from my bag

    My Hiram t5 scepter got lost from my bag and i didnt move it to storage or weapon swap slot, was missing 17% to eternal grade it, after i logged off...

    Started by abydos‎, 06-30-2020 05:40 PM
    • Replies: 0
    • Views: 97
    06-30-2020, 05:40 PM Go to last post
  7. Unhappy Cant summon Red Freighter Chroma

    Dear support! In 24 june, my tractor got stuck on the Elevator at Veroe temple at Hasla. Since I couldn't recall or re-call him, I left the game,...

    Started by Vorobey‎, 06-27-2020 08:53 PM
    • Replies: 0
    • Views: 83
    06-27-2020, 08:53 PM Go to last post
  8. Billing Department refusing to refund me when they got the compacity to process it?

    why is the billing department telling me they cannot process a refund for me? im trying to get my Gold DLC packs refunded because i purchesed the...

    Started by Aerosolz‎, 06-25-2020 09:19 AM
    • Replies: 0
    • Views: 102
    06-25-2020, 09:19 AM Go to last post
  9. Exclamation Suspended account after issuing a lot of in game troubles and trying to refund for the expansion

    Hello. I had several disconnects while entering an instance yesterday and I didn't manage to log in back. It happened just after Gardens of God's...

    Started by Aurellia‎, 06-14-2020 11:14 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 686
    06-25-2020, 12:04 AM Go to last post
  10. Unhappy Fishing tittle lost

    hello friends ! , today when i was helped by some friends about fishing i realized that one of my titles was simply not there, the so called "anyfin...

    Started by Lauretiel‎, 06-24-2020 08:16 AM
    • Replies: 0
    • Views: 122
    06-24-2020, 08:16 AM Go to last post
  11. Suspended - Ticket 1524036

    Hello! I am waiting for over a week for an answer from the support about the ticket 1524036. I was suspended by a misunderstanding, the problem is...

    Started by Aurellia‎, 06-23-2020 12:11 PM
    • Replies: 0
    • Views: 138
    06-23-2020, 12:11 PM Go to last post
  12. Unhappy Patron not working

    Hi. I have 210 days left for patron, my status is active. But for some reason in game I don't have any patron active... So my labor limit is way...

    Started by The General‎, 06-21-2020 06:58 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 310
    06-23-2020, 07:42 AM Go to last post
  13. Account suspended/banned - ticket 1522440

    Ticket 1522440 I am writing this post from my husband's account since mine is suspended/banned. I have tried to get my issue resolved with no...

    Started by HolyWayne‎, 06-23-2020 07:08 AM
    • Replies: 0
    • Views: 121
    06-23-2020, 07:08 AM Go to last post
  14. Glyph Authentication Code Issue!

    I don't even have the game downloaded yet lol.... I played the original Archeage long ago came back for the fresh server and the Unchained Promise ...

    Started by Sulfurblade‎, 06-22-2020 08:49 PM
    • Replies: 2
    • Views: 163
    06-23-2020, 02:08 AM Go to last post
  15. Exclamation No emails again 1530763

    As per the ticket, cannot login from not getting emails for the authentication again. Checked spam folder nothing there, nothing in the inbox. ...

    Started by Vivvy‎, 06-22-2020 03:39 PM
    • Replies: 1
    • Views: 170
    06-22-2020, 10:16 PM Go to last post
  16. Poll Poll: Error 2003/ban for no reason

    Hello Yesterday (June 18, 2020, at approximately 16:10), a Cosmo game moderator approached me and warned that blocking tractors was prohibited. I...

    Started by Rodrigo1488‎, 06-19-2020 04:49 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 342
    06-19-2020, 09:17 AM Go to last post
  17. Can't purchase patron pass & credits are missing!

    So I bought 2 apex in game with gold over the past 2 days I had 2600 credits total Patron is only 2400 but when I went to purchase with the credits...

    Started by Dreamzzz‎, 03-15-2015 04:41 AM
    2 Pages
    1 2
    4 Archeage Team Post(s)
    • Replies: 10
    • Views: 2,004
    06-15-2020, 11:31 AM Go to last post
  18. Game crash at splash screen - Error message in post. Help!

    Hello, I am trying to start playing Archeage but the game is crashing at the initial loading splash screen after I hit Play in the launcher. I...

    Started by Rhuce‎, 04-19-2019 09:44 AM
    • Replies: 2
    • Views: 917
    06-15-2020, 08:44 AM Go to last post
  19. After recent update (6/12/2020) Game crashes on splash

    I get about 25% through splash screen (words go bold) and then game crashes out no error given. windows 10 Enterprise x64, via steam AND the...

    Started by Shwna‎, 06-14-2020 08:46 PM
    • Replies: 0
    • Views: 161
    06-14-2020, 08:46 PM Go to last post
  20. "Fail to initialize SteamAPI" - cannot start game since last update

    Hi all, the title says it all I get this error message when I try to start the game. Before the update today it worked properly. Of course I...

    Started by Zleepy‎, 06-12-2020 03:22 PM
    • Replies: 2
    • Views: 224
    06-13-2020, 02:00 PM Go to last post

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