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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    92 Pages
    1 2 3 ... 92
    • Replies: 913
    • Views: 174,835
    10-21-2020, 08:06 PM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    87 Pages
    1 2 3 ... 87
    • Replies: 866
    • Views: 65,511
    10-12-2020, 06:31 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    31 Pages
    1 2 3 ... 31
    • Replies: 300
    • Views: 70,072
    06-23-2020, 05:48 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 9,927
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 16,429
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 28,954
    07-17-2014, 08:31 AM Go to last post
  1. Game keeps crashing when I try to load into garden.

    Never had a problem remotely close to this before. I'm standing outside of garden... the first room loads for about 1 second (loads but doesn't let...

    Started by Damightypizza‎, Yesterday 08:31 PM
    • Replies: 6
    • Views: 139
    Today, 11:41 AM Go to last post
  2. Smile Bonus Credits

    Hello I purchased a pack of credits and did not receive the BONUS credits. I would just like to bring this to everyone attention just in case there...

    Started by Wairua Fury‎, Today 11:25 AM
    • Replies: 0
    • Views: 22
    Today, 11:25 AM Go to last post
  3. Screen Resolution Is Scuffed

    I was having issues uninstalling and adjusting an updated version of FOV mod, I fully uninstalled and reinstalled Archeage Unchained using the Glyph...

    Started by Wafflebunneh‎, 10-16-2020 06:45 AM
    • Replies: 2
    • Views: 235
    Yesterday, 09:51 PM Go to last post
  4. Question Since Today's Update: Randomly Rebooting Computers During Gameplay

    Hello. Since the update today, our computers have started rebooting randomly during gameplay for both my husband and I. There is no rhyme or...

    Started by ZenGoddess‎, 09-10-2020 10:40 PM
    • Replies: 3
    • Views: 1,779
    Yesterday, 09:04 PM Go to last post
  5. "Fail to initialize SteamAPI" - cannot start game since last update

    Hi all, the title says it all I get this error message when I try to start the game. Before the update today it worked properly. Of course I...

    Started by Zleepy‎, 06-12-2020 03:22 PM
    • Replies: 3
    • Views: 471
    10-28-2020, 11:09 AM Go to last post
  6. Exclamation Mute portable phonographs

    Please allow us to mute portable phonographs, I play music in Archeage and people are trolling my music halls with portable phonographs. I need an...

    Started by Lyali‎, 10-28-2020 08:18 AM
    • Replies: 0
    • Views: 58
    10-28-2020, 08:18 AM Go to last post
  7. Thumbs up Error loading DLL: CryRenderD3D10.dll error code126

    Please help me how to fix this one. I just installed it right now but now I'm getting that error, I waiting 13 hours to download this game and it's...

    Started by Shun Oguri‎, 07-19-2014 07:48 PM
    4 Pages
    1 2 3 ... 4
    • Replies: 36
    • Views: 81,391
    10-26-2020, 01:47 PM Go to last post
  8. Blocked an absolutely law-abiding account

    Blocked my archeage free account although I never broke the rules. I quote the reason: irregular activity with your purchases/items. I started...

    Started by Lesunda‎, 10-23-2020 07:26 AM
    • Replies: 0
    • Views: 133
    10-23-2020, 07:26 AM Go to last post
  9. Can't load the game

    It loads up to logos "gamigo" -> XL -> Cryengine .. then black screen for a while and crash (just closes without any errors)

    Started by Bratan‎, 10-22-2020 08:08 AM
    • Replies: 0
    • Views: 112
    10-22-2020, 08:08 AM Go to last post
  10. Exclamation Missing Main Character after 4 Years not Playing!

    I get my account back and my main character is no longer there. What a drag... How do I go about petitioning to get my character restored? My ALTs...

    Started by Carend‎, 10-19-2020 09:49 PM
    • Replies: 3
    • Views: 192
    10-21-2020, 03:20 PM Go to last post
  11. Unable to Install ArcheAge Fall Free Trial

    Hi. I am unable to install the game. I have entered in the FALLTRIAL code and when I hit the option to install I get the error (already applied to...

    Started by Namtort‎, 10-17-2020 04:55 PM
    • Replies: 0
    • Views: 154
    10-17-2020, 04:55 PM Go to last post
  12. Forum Issues

    Whenever I go to post or reply > on most threads it indicates I need to be over level 15. It gets frustrating when I"m not able to add my voice to...

    Started by Ode‎, 10-14-2020 03:15 AM
    • Replies: 5
    • Views: 186
    10-15-2020, 04:46 AM Go to last post
  13. Angry CryRenderD3D10.dll Error Code 126

    anybody else get this and know of the fix for this CryRenderD3D10.dll . I start aa and this comes up and I even uninstalleld and reinstalled it...

    Started by AuGEM‎, 07-25-2017 10:47 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 2,156
    10-13-2020, 09:23 PM Go to last post
  14. Disconnect on Login

    Repeated disconnects on log in. As soon as server is selected, I'm bounced out. Is Aria down?

    Started by DevilsTrap‎, 10-07-2020 08:09 PM
    • Replies: 0
    • Views: 196
    10-07-2020, 08:09 PM Go to last post
  15. Changing name

    When are planing to let us change name only name i not asking for change server is only change name :(

    Started by Amyaki‎, 12-13-2019 02:18 PM
    • Replies: 7
    • Views: 885
    10-07-2020, 08:07 PM Go to last post
  16. Some Fishing Achievements not showing up.

    Like the subject says. I have tried re logging and it did not seem to help. I don't know what else to do atm besides fully reinstalling and I don't...

    Started by ExWire‎, 10-02-2020 02:16 AM
    • Replies: 3
    • Views: 324
    10-07-2020, 08:47 AM Go to last post
  17. Can't access a support team member

    I have been trying to install and run ArcheAge for 2 days now. the support website fix for error 126 does not work for me. the email address listed...

    Started by JanieMc‎, 10-06-2020 12:59 PM
    • Replies: 0
    • Views: 165
    10-06-2020, 12:59 PM Go to last post
  18. Web forum theme is broken

    {Ticket #1568491 created August 11, closed without a fix} http://forums.archeagegame.com/ looks incomplete: ...

    Started by LigH‎, 09-24-2020 10:09 AM
    • Replies: 0
    • Views: 272
    09-24-2020, 10:09 AM Go to last post
  19. Pirate Exile

    I exiled to the Pirate faction but didn't get completion for the achievement . It's unfortunate because the exile title was the main reason I went...

    Started by Meradin‎, 09-16-2020 06:25 PM
    • Replies: 2
    • Views: 310
    09-24-2020, 02:34 AM Go to last post
  20. Angry I can't even launch the game !!

    I bought archeage unchained a year ago and played the game without any problems in the same pc i'm using right now, however at this moment every time...

    Started by qq100‎, 09-13-2020 11:09 PM
    • Replies: 7
    • Views: 425
    09-16-2020, 12:41 PM Go to last post

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