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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    92 Pages
    1 2 3 ... 92
    • Replies: 915
    • Views: 184,559
    11-30-2020, 09:42 PM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    87 Pages
    1 2 3 ... 87
    • Replies: 866
    • Views: 72,391
    10-12-2020, 06:31 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    31 Pages
    1 2 3 ... 31
    • Replies: 300
    • Views: 74,314
    06-23-2020, 05:48 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 10,416
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 16,910
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 29,411
    07-17-2014, 08:31 AM Go to last post
  1. 3 bloody days.

    I tried now for 3 bloody days and nothing. The client ask me to link my steam account which I press yes and it fails to do it but according to my...

    Started by SwordBreaker29‎, 12-06-2020 09:25 AM
    • Replies: 2
    • Views: 368
    Yesterday, 11:08 PM Go to last post
  2. Hellkissed Homecoming Bundle

    I was trying to redeem my hellkissed bundle on the glyph store, but I received an bad gateway error on the last page when I was about to redeem the...

    Started by Gamerjimmy91‎, 01-19-2021 08:48 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 139
    01-20-2021, 09:49 AM Go to last post
  3. Weapon conversion scrolls are you kidding?

    Hey whats the f.... is this. Paying over 20 Euros in credits for a weapon converions scroll an get nothing? Wahts wrong with you?= Conversion...

    Started by Luxdei‎, 01-15-2021 01:19 AM
    • Replies: 0
    • Views: 116
    01-15-2021, 01:19 AM Go to last post
  4. Exclamation Hedgie Bug Confirmed

    So I had a ticket confirm my issue was a bug!. At least for me. I can not place powerstones on the powerstone pet Hedgie. Pretty frustrating,...

    Started by Meara‎, 01-14-2021 01:45 PM
    • Replies: 0
    • Views: 78
    01-14-2021, 01:45 PM Go to last post
  5. " Unfortunately, we are unable to assist you as this lies outside of the scope of Customer Support "!!!!!!!!!!

    Hi so yesterday i had this problem where i purchased an item (freezing soulscar soul) from an ''ingame'' merchant (gilda) by mistake. so i opened...

    Started by sword‎, 01-11-2021 04:16 PM
    • Replies: 0
    • Views: 133
    01-11-2021, 04:16 PM Go to last post
  6. Error code #1004

    Trying to update and got an error code #1004. Not sure what to do since it appears many people have reported this and received NO answer. ANY...

    Started by JordanRage‎, 12-12-2020 09:29 AM
    • Replies: 1
    • Views: 244
    01-07-2021, 03:34 PM Go to last post
  7. "Fail to initialize SteamAPI" problem

    Hi all, I have problem when I start game, problem name is "fail to initialize SteamAPI". I try to check files or restart all what I have. Someone...

    Started by NeverAlone‎, 01-05-2021 05:47 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 125
    01-07-2021, 06:41 AM Go to last post
  8. Mornstone does not Extract specific lunagem ("Extract" is grayed out)

    Too: Supan on Tyrenos - Unchained. Was able to extract one lunagem using Mornstone, but it does not work anymore. Only have option to "Extract...

    Started by Trimurge‎, 01-02-2021 01:07 PM
    • Replies: 0
    • Views: 143
    01-02-2021, 01:07 PM Go to last post
  9. Talking Glyph website missing icons

    Hi, I was going to come back to the game, but found out that the website has missing icons. All other links associated with ArcheAge work as...

    Started by steven911‎, 12-27-2020 03:43 PM
    • Replies: 4
    • Views: 264
    12-28-2020, 03:31 PM Go to last post
  10. Having multiple issies

    Hi, I started playing during the trial period and loved the game, so I purchased the ARCHEUM UNCHAINED PACK. All went good and well with that except...

    Started by Elysa‎, 12-20-2020 04:29 AM
    • Replies: 5
    • Views: 379
    12-23-2020, 12:14 AM Go to last post
  11. Exclamation Its A Winter Wonderland

    The Winter Wonderland Window graphics are a bit messed up. It should show a winter blizzard or at least it snowing out side. It snows, but beside...

    Started by Phrezeah‎, 12-19-2020 11:17 PM
    • Replies: 0
    • Views: 180
    12-19-2020, 11:17 PM Go to last post
  12. Web forum theme is broken

    {Ticket #1568491 created August 11, closed without a fix} http://forums.archeagegame.com/ looks incomplete: ...

    Started by LigH‎, 09-24-2020 10:09 AM
    • Replies: 1
    • Views: 503
    12-19-2020, 11:04 AM Go to last post
  13. GLyph keeps shutting down

    When i start Glyph client it loads up and withing a few seconds it just closes. No error report it just closes. Whats wrong?

    Started by Verity‎, 11-14-2020 10:05 AM
    • Replies: 2
    • Views: 461
    12-16-2020, 02:43 PM Go to last post
  14. Airshow Expert Achievement is still broken

    Airshow Expert Achievement is still broken I completed the gliders for this long before the achievement was added, so it only registers that I...

    Started by Aeric Silverleaf‎, 12-16-2020 08:42 AM
    • Replies: 2
    • Views: 197
    12-16-2020, 02:39 PM Go to last post
  15. Post Forum Support needed

    getting this error vBulletin Message Aeric Silverleaf, your request could not be completed. You must have a character of level 15 or higher to...

    Started by Aeric Silverleaf‎, 12-13-2020 09:40 PM
    • Replies: 3
    • Views: 241
    12-16-2020, 01:55 AM Go to last post
  16. error 2025

    all I need is for you to un-block my IP from your stup!d system so I can continue playing, trying to send an email to support is not helping as all...

    Started by sukebe374‎, 12-15-2020 10:20 AM
    • Replies: 0
    • Views: 170
    12-15-2020, 10:20 AM Go to last post
  17. return to the native faction

    still work be 30 days offline for go back in the native faction from pirates?

    Started by Frostz‎, 12-09-2020 02:55 AM
    • Replies: 1
    • Views: 259
    12-09-2020, 03:46 AM Go to last post
  18. 10 Days on Event and Patron Missing

    Good Evening, Looks like on the Last Server Crash some Times got Bugged. The Event last only 15 Days now. 25 Days befor the Crash Happend. Looks like...

    Started by Unheilsrose‎, 12-01-2020 01:41 PM
    • Replies: 0
    • Views: 281
    12-01-2020, 01:41 PM Go to last post
  19. Purchase Problem - Brazilian Customer

    Hi, I'm trying to buy archeage Unchained at a discount, but I'm not getting it. It gives the following error: I am in Brazil and have tried...

    Started by Kalourium‎, 11-27-2020 02:27 PM
    • Replies: 0
    • Views: 296
    11-27-2020, 02:27 PM Go to last post
  20. Came back after months and lost all my blueprints from in game mail

    After 8months i decided to come back, i still have no in game mails, and if my houses/farms got destroyed i should get them back from the mail right?...

    Started by Panasync‎, 03-23-2015 05:27 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 4,858
    11-27-2020, 01:04 PM Go to last post

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