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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    82 Pages
    1 2 3 ... 82
    • Replies: 818
    • Views: 139,647
    09-19-2019, 05:49 PM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    79 Pages
    1 2 3 ... 79
    • Replies: 785
    • Views: 38,677
    08-29-2019, 06:53 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    27 Pages
    1 2 3 ... 27
    18 Archeage Team Post(s)
    • Replies: 265
    • Views: 54,148
    08-23-2019, 10:08 PM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 7,375
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 12,501
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 26,120
    07-17-2014, 08:31 AM Go to last post
  1. error code 126

    hi i tryed Everything. Turnd of windows firewall, added files to firewall to be accepted, reinstalld game several times even reinstalld windows...

    Started by xXxXx‎, Today 07:08 AM
    • Replies: 0
    • Views: 40
    Today, 07:08 AM Go to last post
  2. Karma Koin not working

    Hello Everyone looking at this thread. So I was currently hoping to play Archeage Unchained and had already spent money on Karma Koin. When I had...

    Started by animeking‎, 09-19-2019 09:48 AM
    • Replies: 1
    • Views: 92
    Yesterday, 01:47 PM Go to last post
  3. My Glyph and Paypal account have Different Countries

    Hi, I'm having difficulties for buying the pre-order of archeage unchained. idk if im the only one, but i need that done soon or Will lose the chance...

    Started by Esdelly‎, 09-04-2019 04:09 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 128
    Yesterday, 07:25 AM Go to last post
  4. Razer gold still not fixed

    19 days already waiting for that pack. Is it gonna be fixed before start of the game ? That character creation bonus time will be wasted if not and...

    Started by kitts‎, 09-19-2019 03:33 AM
    • Replies: 1
    • Views: 144
    09-19-2019, 10:46 PM Go to last post
  5. Playing with a multiseat software (Aster V7)

    Hello guys! I have a question about playing with a multiseat software, what means that I bought a software called Aster v7 which allows a lot of...

    Started by szaszszabolcs1‎, 09-19-2019 04:32 AM
    • Replies: 1
    • Views: 61
    09-19-2019, 05:45 PM Go to last post
  6. Archeage Unchained Purchase

    Hi, Please can someone look at ticket 1273627, I've not had a response in 5 days? Thank you.

    Started by Heyd‎, 09-18-2019 06:08 AM
    • Replies: 0
    • Views: 118
    09-18-2019, 06:08 AM Go to last post
  7. Please help my credit doenst add after i click apex

    plese help my credit doesnt add after i click apex.. i send ticket and screenshoot already please help :( Request #1265271 its my ticket

    Started by Huft‎, 09-04-2019 04:58 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 191
    09-05-2019, 01:54 AM Go to last post
  8. support ticket takes way too long...

    Hi, I really started doubting if Unchained archeage support team doing help tickets exist..... I made a ticket for payment issue that is a week...

    Started by hsn‎, 09-04-2019 09:03 AM
    • Replies: 0
    • Views: 103
    09-04-2019, 09:03 AM Go to last post
  9. Login failed authentication error

    Can't get back into game after getting disconnected. Message said to contact help but I don't trust your ticket system so going to post here for more...

    Started by Mangogogo‎, 09-03-2019 10:50 PM
    3 Pages
    1 2 3
    • Replies: 22
    • Views: 1,142
    09-04-2019, 08:34 AM Go to last post
  10. Moved: Authentication failed.If the problem persists,submit a help request to our support team.

    Authentication failed.If the problem persists,submit a help request to our support team.Authentication failed.If the problem persists,submit a help...

    Started by Vepo‎, 09-03-2019 11:55 PM
    1 Archeage Team Post(s)
    • Replies: -
    • Views: -
    09-03-2019, 11:54 PM Go to last post
  11. Moved: Login Failed

    yo gamigo

    Started by Dardail‎, 09-03-2019 11:55 PM
    • Replies: -
    • Views: -
    09-03-2019, 11:03 PM Go to last post
  12. Question Archeage: Unchained purchase confirmation

    I bought the gold pack through RAZER pay... but it is not showing the amount of gold (2000 credits) in the account ... the purchase was successful...

    Started by dumoreni‎, 08-31-2019 09:13 PM
    • Replies: 4
    • Views: 396
    09-03-2019, 05:39 AM Go to last post
  13. I cannot login since last "glyph update"

    Hey guys, i am trying to login on a new computer and it says: "Your client was not authorized to make a login request. Please try again later. (Error...

    Started by guandita‎, 08-22-2019 04:53 AM
    4 Pages
    1 2 3 ... 4
    1 Archeage Team Post(s)
    • Replies: 30
    • Views: 5,857
    09-02-2019, 07:49 AM Go to last post
  14. Exclamation Can't access gamigo archeage account website

    As the title says i cant log in the website to pay for my patron, attached is a pic of the page i receive after inputing the login and passcode. I...

    Started by SaintS‎, 08-30-2019 07:11 AM
    • Replies: 3
    • Views: 225
    09-02-2019, 12:48 AM Go to last post
  15. Glyph account management

    Hi, Why all options removed from glyph account management? Apex is removed, renew patron with Apex is also removed and most of the packs. I only...

    Started by Oyranos‎, 09-01-2019 01:31 AM
    • Replies: 0
    • Views: 124
    09-01-2019, 01:31 AM Go to last post
  16. Unchained transaction history got deleted?

    Got receipt & transaction history after buying unchained. Checked back now, unchained transaction history got deleted. Do I need to panic? EDIT:...

    Started by Troll Warlord‎, 08-31-2019 11:43 PM
    • Replies: 0
    • Views: 112
    08-31-2019, 11:43 PM Go to last post
  17. Oops:/

    So I did something stupid and deleted my brilliant hiram boots by mistake. any way to get them back? I was trying to trash the glider boots from...

    Started by Riftic33‎, 08-31-2019 11:14 PM
    • Replies: 0
    • Views: 94
    08-31-2019, 11:14 PM Go to last post
  18. Can't Install Game; Error #1005

    I'm a returning player and when I try to install the game it keeps giving me an error #1005. I've been looking at literally hundreds of workarounds...

    Started by sangwon04‎, 08-31-2019 01:01 PM
    • Replies: 1
    • Views: 139
    08-31-2019, 02:37 PM Go to last post
  19. Unchained: Name Reservations

    Hey guys, enjoyed the stream. When is name reservation available? I've played other RPGs where I was able to reserve a name months in advance. ...

    Started by Leechee‎, 08-31-2019 05:32 AM
    • Replies: 1
    • Views: 1,032
    08-31-2019, 10:53 AM Go to last post
  20. Poll Poll: Sluggish game response

    Nui server? Today was fine but for the last several hours, gameplay is very sluggish. In combat if I am to cast 'Charge' it might take 2-3...

    Started by SirParadox‎, 08-30-2019 07:44 PM
    • Replies: 0
    • Views: 107
    08-30-2019, 07:44 PM Go to last post

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