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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    76 Pages
    1 2 3 ... 76
    • Replies: 751
    • Views: 123,588
    Yesterday, 09:35 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 246
    • Views: 46,565
    01-11-2019, 06:38 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,345
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,822
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,856
    07-17-2014, 08:31 AM Go to last post
  1. Question Failed to Load Game Data error

    Hey there, after getting many errors over the past few days (2025 and 1005) im finally able to click the "PLAY" button, but now im getting the...

    Started by Thorogmar‎, 01-10-2019 07:05 PM
    • Replies: 1
    • Views: 85
    Today, 12:21 AM Go to last post
  2. Account Login Error mit Firefox

    Mit Firefox (Version 64.0.2) ist kein Login auf die Accountseite möglich.

    Started by navirri‎, Yesterday 10:05 AM
    • Replies: 1
    • Views: 94
    Yesterday, 09:09 PM Go to last post
  3. Angry Stammspieler Status weg obwohl noch 30 Tage auf'm Konto sind HILFE !!!

    Ticket 1187270 So, ich hoffe hier auf schnelle Hilfe da der support bekannterweise ja masslos überfordert ist,ich aber keine lust habe...

    Started by handicrafter‎, Yesterday 05:47 PM
    • Replies: 0
    • Views: 28
    Yesterday, 05:47 PM Go to last post
  4. Patron issues

    It seems like multiple people are having issues and I just got one today - one of my accounts had 30 days patron left - but log in and no patron buff...

    Started by Desiac‎, 11-29-2018 06:49 PM
    5 Pages
    1 2 3 ... 5
    1 Archeage Team Post(s)
    • Replies: 48
    • Views: 2,568
    Yesterday, 02:48 PM Go to last post
  5. Secure Connection Failed

    @BigDataDude Secure Connection Failed An error occurred during a connection to www.trionworlds.com. Peer’s Certificate has been revoked. Error...

    Started by Commanderlee‎, Yesterday 06:05 AM
    • Replies: 1
    • Views: 214
    Yesterday, 08:15 AM Go to last post
  6. unable to transfer server.

    ive been trying for an hour now and been unable to transfer server, we did everything we need to do leave guild etc, logged accounts off, and we are...

    Started by bishcuit‎, 11-14-2018 01:12 PM
    11 Pages
    1 2 3 ... 11
    2 Archeage Team Post(s)
    • Replies: 105
    • Views: 6,568
    Yesterday, 05:04 AM Go to last post
  7. I log in and i went back to Haranya

    Aparently when i log in i was in a quest dialog and i think i accepted coz next thing i know i was next to Bruno and i went back to haranya, i dont...

    Started by gsjoaco‎, 01-16-2019 03:56 PM
    • Replies: 5
    • Views: 223
    01-17-2019, 04:03 PM Go to last post
  8. Thumbs up Random DC / Crashes

    Iv been playing the game from Beta, and I must say never had this many Disconnections and Crash to Desktop as now. Head Start was hell, 20 min play,...

    Started by Immolatuz‎, 09-16-2014 09:54 AM
    • Replies: 4
    • Views: 919
    01-17-2019, 07:45 AM Go to last post
  9. Game Crashes/Won't Load!

    After the recent update this morning, the game won't even load up. The loading splash pops up with the poem of the demon queen and all that, gets to...

    Started by FadedSinner‎, 01-09-2017 11:22 AM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 1,403
    01-17-2019, 12:22 AM Go to last post
  10. current credits with APEX did not come !!!

    Good time of day. I went into the game around 0h: 02 UTC. I collected gold from the auction, I got more than 900 gold. Bought at the APEX auction...

    Started by Ioann‎, 12-28-2018 05:20 PM
    • Replies: 4
    • Views: 284
    01-16-2019, 12:13 AM Go to last post
  11. if I delete my current account that is connected to a legacy server, can I use the same email to create a new one and connect it to a fresh

    I am new to the game and for what I saw a fresh start server is better for me but I already created and played a bit on a legacy server, I do not...

    Started by PepinoJapones‎, 01-14-2019 08:26 AM
    • Replies: 6
    • Views: 163
    01-15-2019, 11:53 PM Go to last post
  12. Unhappy Unable to apply updates. (Error #1005)

    Hello, I've run into an issue and I can't seem to figure out how to fix it.. I ran out of space on my main C: drive so I had to move Archeage to...

    Started by Crossx2‎, 10-20-2018 12:40 PM
    • Replies: 4
    • Views: 347
    01-15-2019, 12:16 PM Go to last post
  13. Unanswered Tickets

    Mine is a problem that started 3 years ago. When Trion couldn't fix the connectivity issue that was on their end (EVERYTHING worked on my end except...

    Started by XSmoky‎, 01-15-2019 06:42 AM
    • Replies: 0
    • Views: 90
    01-15-2019, 06:42 AM Go to last post
  14. Auction house

    I'm just blind nvm lol

    Started by Julay‎, 01-15-2019 04:13 AM
    • Replies: 1
    • Views: 93
    01-15-2019, 04:24 AM Go to last post
  15. Getting founders pack items on new account?

    My wife and I were just downloading the game to come try it out again and we were eyeing the fresh start servers. It appears as though we can't play...

    Started by halldorr‎, 01-13-2019 12:34 PM
    • Replies: 1
    • Views: 111
    01-13-2019, 09:24 PM Go to last post
  16. Sleeping Support?

    I know you Guys are working hard (well at least i hope that) but i wonder if there will be any activities on the Support site. All i see is People...

    Started by Pikapu‎, 01-10-2019 05:06 AM
    • Replies: 4
    • Views: 229
    01-13-2019, 12:06 PM Go to last post
  17. Angry Support requests have been deleted without any solution!

    Could someone explain me why my support requests got deleted?! :mad: Ticket #1153990 : started 10/21/18, got deleted with no response Ticket...

    Started by Darmon‎, 01-03-2019 07:19 PM
    • Replies: 3
    • Views: 291
    01-13-2019, 02:15 AM Go to last post
  18. Is there any way to switch the email my steam account is linked to?

    I want to switch my default email/account associated with Glyph/Archeage, whenever I log in with Steam, it automatically defaults to my old account...

    Started by Hamsman‎, 01-12-2019 12:54 PM
    • Replies: 2
    • Views: 87
    01-12-2019, 01:33 PM Go to last post
  19. Angry IP whitelist

    This is a spam filter introduced by Trion. It happens when you log into too many alts, randomly. My IP is 100% blocked from logging in game, trions...

    Started by Volcan3‎, 01-11-2019 09:17 AM
    • Replies: 3
    • Views: 126
    01-12-2019, 12:30 PM Go to last post
  20. Pigment and Dyes Mixed up. Can't Make the Rampage S200 lite anymore.

    So it would seem that when the 5.0 patch went through and the dyes were replaced by dye tickets, the ability to make white pigment also got messed...

    Started by LilithiaofMorpheus‎, 11-13-2018 10:35 PM
    • Replies: 9
    • Views: 481
    01-12-2019, 08:01 AM Go to last post

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