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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    It seems like multiple people are having issues and I just got one today - one of my accounts had 30 days patron left - but log in and no patron buff...

    Started by Desiac‎, 11-29-2018 06:49 PM
    79 Pages
    1 2 3 ... 79
    • Replies: 789
    • Views: 31,310
    05-16-2019, 02:37 AM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    79 Pages
    1 2 3 ... 79
    • Replies: 781
    • Views: 130,621
    05-10-2019, 02:27 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    26 Pages
    1 2 3 ... 26
    18 Archeage Team Post(s)
    • Replies: 258
    • Views: 50,279
    04-12-2019, 06:16 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,670
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 435133f Current version number - 435863f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 11,468
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,469
    07-17-2014, 08:31 AM Go to last post
  1. Guildmate account compromised then banned

    One of our guild mates has been banned because his account was compromised. A card that is not his now shows up as a payment option and you guys said...

    Started by BlackEyedFerret‎, Yesterday 03:27 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 102
    Today, 09:02 AM Go to last post
  2. Exclamation Missing items!

    (REQUESTS: #1211170 #1211128) HI, I've opened multiple tickets due to some items I lost through the in-game mail system. I haven't heard...

    Started by Drezna‎, 05-18-2019 11:54 PM
    • Replies: 0
    • Views: 60
    05-18-2019, 11:54 PM Go to last post
  3. Exclamation Missing special andelph mech patrol armor

    REQUEST #1196732 I think support is confused but I tried to explain to them about this. They restored my Andelph Mech Patrol that went missing in...

    Started by Xjenovalifex‎, 05-18-2019 08:09 PM
    • Replies: 0
    • Views: 41
    05-18-2019, 08:09 PM Go to last post
  4. No Sound (stuck at 0) Please Help !

    Checked every available fix that has been posted online to no avail. reinstalled from steam and straight from the website. drivers everything i cant...

    Started by SeregRana‎, 05-18-2019 01:39 PM
    • Replies: 0
    • Views: 31
    05-18-2019, 01:39 PM Go to last post
  5. Game crashing

    Game is crashing to desktop 3-4 times each session, log included below. Seems to happen especially while pvp'ing and on the sea ==========...

    Started by Darstrom‎, 05-18-2019 12:10 PM
    • Replies: 0
    • Views: 56
    05-18-2019, 12:10 PM Go to last post
  6. Ticket: REQUEST #1213417 - 30 minutes to log out

    I was falsely reported with suspicious activity, waited 5 hours now takes 30 minutes to log out. Get error "Target too far" on everything. Help

    Started by Kagare‎, 05-18-2019 04:19 AM
    • Replies: 1
    • Views: 50
    05-18-2019, 05:03 AM Go to last post
  7. Archeage Aria Server player wrongfully put under Suspicous Activity Detected

    Hello. I was doing AEGIS ISLAND then I joined the FALL OF HIRAM CITY then I leave midway on the INSTANCE to do AUCTION HOUSE and check my bids but...

    Started by Yebin‎, 05-02-2019 05:06 PM
    • Replies: 1
    • Views: 87
    05-18-2019, 04:38 AM Go to last post
  8. Suspicious Activity Debuff Applied Falsely

    Yesterday I was doing sunken packs with my friends. My game at the time was having rendering issues and I didn't plan on restarting my computer till...

    Started by TheUndeadCpt‎, 05-14-2016 12:08 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 2,066
    05-18-2019, 04:36 AM Go to last post
  9. Problems with purchasing in glyph store

    Why i can't buy in glyph store with paypal? Is my first buy and after i agree and continue on paypal it (one time) redirects to glyph again and says...

    Started by Aryahh‎, 05-17-2019 03:10 PM
    • Replies: 0
    • Views: 48
    05-17-2019, 03:10 PM Go to last post
  10. Moved: Server DOWN Jakar

    Ist der Server down? musste ds Spiel über den Taskmanager schließen, da alles stillsteht, man kann sich sonst nicht mal ausloggen. Gibt es eine...

    Started by Zarcata‎, 05-17-2019 02:50 AM
    • Replies: -
    • Views: -
    05-17-2019, 02:22 AM Go to last post
  11. Unhappy Tickets

    How long does it need to answer the Tickets ? I mean I pay for this Game and get zero Support. I lost my Costume, I opend a Ticket Request #1187573 /...

    Started by Mehelenya‎, 04-03-2019 03:56 PM
    • Replies: 3
    • Views: 406
    05-16-2019, 04:32 AM Go to last post
  12. DC while buying vocation items, losing vocation gaining no items

    This bug seemingly keeps effecting me. I go to buy something at the vocation store, as soon as i click purchase I DC. I log back on, and i'm...

    Started by Empyreus‎, 05-15-2019 10:24 PM
    • Replies: 0
    • Views: 48
    05-15-2019, 10:24 PM Go to last post
  13. Exclamation Getting Error #1016 glyph

    Hello, Unable to connect in glyph, 2 friend have same issue.

    Started by Guizmo‎, 05-12-2019 03:42 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 319
    05-15-2019, 01:37 PM Go to last post
  14. Cannot login to create a ticket

    It simply reroutes me back to the store page. I am unable to open a ticket as I am unable to login to the support site. Please help.

    Started by lol rly‎, 05-09-2019 02:00 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 153
    05-15-2019, 12:32 PM Go to last post
  15. Question Getting Dc Without Error?!?

    I get dc without error like every 1 hour anyone have same problem? any fix for this?

    Started by Numanap‎, 05-15-2019 07:37 AM
    • Replies: 0
    • Views: 52
    05-15-2019, 07:37 AM Go to last post
  16. Exception Code: 0xC0000005

    14:09:49> <CRITICAL EXCEPTION> 14:09:49> Exception Code: 0xC0000005 14:09:49> Exception Addr: 0x0023:0x394d1ce9 Basically, when I select my...

    Started by Jjjj‎, 05-07-2019 02:33 PM
    • Replies: 4
    • Views: 204
    05-15-2019, 05:05 AM Go to last post
  17. Missing toons

    My wife, a friend and I have all recently returned to try out the game under the new owner. My main account looked fine, when I logged into my second...

    Started by Dcats55‎, 05-09-2019 06:41 AM
    • Replies: 5
    • Views: 158
    05-14-2019, 08:04 AM Go to last post
  18. Getting Error #1015 glyph

    Same error for 3 days what should i do?! I switch na to eu doing same thing for 5 minutes then i can enter game but its temporary solution

    Started by Numanap‎, 05-11-2019 05:04 PM
    • Replies: 2
    • Views: 135
    05-14-2019, 06:35 AM Go to last post
  19. Unable to redeem founder’s appreciation crate.

    I recently found out that there was a gift for being an original alpha founder, being one, i checked my email and found the code. I go to redeem it...

    Started by RoseStarlight‎, 05-12-2019 11:17 AM
    • Replies: 3
    • Views: 102
    05-14-2019, 04:38 AM Go to last post
  20. Angry (CREDITS) Submitted a ticket, no response, credits problems with second account fresh start HELP

    Credits were added to wrong account, tried to purchase on correct account it says wrong country, need some serious help. PLEASE.

    Started by Konai‎, 05-13-2019 05:22 PM
    • Replies: 0
    • Views: 52
    05-13-2019, 05:22 PM Go to last post

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