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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    76 Pages
    1 2 3 ... 76
    • Replies: 752
    • Views: 125,849
    02-20-2019, 10:04 PM Go to last post
  2. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,139
    02-09-2019, 10:22 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 247
    • Views: 47,786
    01-26-2019, 03:35 PM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,614
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,028
    07-17-2014, 08:31 AM Go to last post
  1. How to check the hours you've played?

    Is there anyway to check how many hours you have played?

    Started by Nasur‎, 09-21-2014 08:23 PM
    • Replies: 5
    • Views: 2,287
    Yesterday, 06:53 PM Go to last post
  2. Error 2025 My IP is blocked, ticket#1194478 Please Unblock me

    I had forgotten my password / mis typed it and it caused a block on my IP address, if someone could resolve this ticket it would be appreciated.

    Started by VermaNA‎, Yesterday 12:45 AM
    • Replies: 0
    • Views: 57
    Yesterday, 12:45 AM Go to last post
  3. Support request (1168484)

    Hello, since I made a support request I didn't get any answer since more than 40 days. How long will an answer take? Best regards

    Started by Klicki‎, 01-30-2019 12:26 PM
    • Replies: 4
    • Views: 277
    02-20-2019, 03:33 PM Go to last post
  4. Weapon missing/disappeared/can not be found

    ANFRAGE/Request #1153643 Created: 20. Oktober 2018 23:11 I would like you to finally check my ticket. I am missing my weapon for over 3 month now...

    Started by Darsy‎, 01-24-2019 02:45 AM
    • Replies: 2
    • Views: 232
    02-20-2019, 12:29 PM Go to last post
  5. Exclamation accidentally sent my gear to the wrong name

    hi there, i accidentally sent my main set to the wrong person, i have submitted several tickets but no response as of yet! I cant really play the...

    Started by ezs‎, 02-17-2019 02:22 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 409
    02-20-2019, 07:06 AM Go to last post
  6. Crazy glyph behavior after every patch - RNG UPDATE/PLAY

    Patched the game today 78MB - > success Reaopen glyph - > Play close - reopen -> Update .... .... .... RNG UPDATE RNG PLAY

    Started by RexNero‎, 01-09-2019 03:09 AM
    • Replies: 1
    • Views: 149
    02-20-2019, 07:04 AM Go to last post
  7. Unable to login to store... TTP Status 401

    I am able to log into game but not the store... I get the following message if I do anything but log-in. "TTP Status 401 Unauthorized Type...

    Started by deadq‎, 02-19-2019 03:53 PM
    • Replies: 0
    • Views: 43
    02-19-2019, 03:53 PM Go to last post
  8. Gamigo How Much Longer Must We Wait???

    My roomates answer to a 3~ month old ticket. He's still waiting on a response to his deleted items

    Started by CavemanSean‎, 02-16-2019 07:25 AM
    • Replies: 3
    • Views: 189
    02-19-2019, 03:44 PM Go to last post
  9. Support Ticket Request #1194042

    My support ticket request number is #1194042 Please do give me a reply. Thank you.

    Started by Farmvilla‎, 02-18-2019 04:08 PM
    • Replies: 0
    • Views: 63
    02-18-2019, 04:08 PM Go to last post
  10. Patron bug

    I renewed my patron and it is not being applied to my account, Please could you fix this? All the info is on my ticket I submitted. Thanks ...

    Started by Thewarden‎, 02-18-2019 12:21 PM
    • Replies: 0
    • Views: 59
    02-18-2019, 12:21 PM Go to last post
  11. Account

    I had a years subscription which was fine but RL took over and I had to stop playing. I stopped almost a year ago. However I did not realise it was...

    Started by AndyPZ‎, 02-18-2019 05:03 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 175
    02-18-2019, 08:59 AM Go to last post
  12. error apex help me

    Hello I had a problem with apex, I used 2 and only received the credits of 1 I have print to prove it is attached as I need help as soon as possible...

    Started by Tirrasgay‎, 01-22-2019 08:40 AM
    • Replies: 7
    • Views: 428
    02-18-2019, 08:35 AM Go to last post
  13. Upgrade Farm Cart Mission

    When I am doing the bluesalt mission of upgrading the farm cart, I accidently craft it into chroma. If I continue to upgrade it into wagon chroma,...

    Started by RonaldNC‎, 02-17-2019 10:51 PM
    • Replies: 0
    • Views: 53
    02-17-2019, 10:51 PM Go to last post
  14. Exclamation (URGENT) Unable to make purchases!

    Hello Once again my patron has ran out i have not been able to renew / buy credits or make any type of purchases thru the online website. it...

    Started by choppychops‎, 02-14-2019 01:00 AM
    • Replies: 1
    • Views: 108
    02-16-2019, 07:22 AM Go to last post
  15. Ynys Guardian Ring

    Hello folks, I have been having trouble starting the quest chain to obtain the Ynys Guardian Ring. Following the information I have found online,...

    Started by Kheprilicious‎, 02-14-2019 04:46 AM
    • Replies: 2
    • Views: 121
    02-14-2019, 08:45 AM Go to last post
  16. Constant sparring arena disconnections in Aria

    Everytime I try to enter sparring arena, I see a black screen as if it were trying to load, then I get disconnected. Please advise.

    Started by Viperdrake‎, 02-13-2019 06:07 PM
    • Replies: 1
    • Views: 73
    02-13-2019, 08:36 PM Go to last post
  17. Legends return starter pack

    i have got this pack off steam i have reported it but its taking to long to get any feed back on this issue my REQUEST #1175732 i would like to get...

    Started by Alby‎, 02-04-2019 06:04 PM
    • Replies: 2
    • Views: 202
    02-13-2019, 09:22 AM Go to last post
  18. Game keeps crashing

    My game keeps crashing when I run it at the same time as Google Chrome. I ran it without it, and it worked normally, until I launched Google Chrome,...

    Started by oreorule‎, 02-13-2019 06:11 AM
    • Replies: 0
    • Views: 72
    02-13-2019, 06:11 AM Go to last post
  19. Gamigo I'm going to send info., to ALL gaming News agencies ........

    In view of the miserable lack of Customer Support and information about how & why you are not dealing with ALL our issues, I will be composing a...

    Started by Azia‎, 02-05-2019 01:04 PM
    • Replies: 5
    • Views: 472
    02-12-2019, 03:15 PM Go to last post
  20. EU login server down?

    Can't log any alt on EU get message "authentication failed " and looking to nation chat on Jakar with my main (which is online since quite a few...

    Started by Fabi978‎, 02-12-2019 08:11 AM
    • Replies: 4
    • Views: 174
    02-12-2019, 09:14 AM Go to last post

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