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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 737
    • Views: 114,869
    07-15-2018, 10:30 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,161
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,954
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,118
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,118
    07-17-2014, 08:31 AM Go to last post
  1. Angry I got a problem

    I try everything to get my acount back i played on this acc 4-5years back nog i try to login from my new pc and my new adres now it asked and a new...

    Started by tinkelbell‎, 07-18-2018 03:32 PM
    • Replies: 3
    • Views: 115
    Today, 12:00 AM Go to last post
  2. Unhappy Optimization won't turn off

    Hello, I sent a ticket (Request #1120791) I can't seem to turn off the optimization. Stuck running around in blue armor gear. =( Thanks in...

    Started by Giyan‎, 07-18-2018 05:02 PM
    • Replies: 4
    • Views: 89
    Yesterday, 07:59 AM Go to last post
  3. Exclamation Transfer failed


    Started by Astrowwww‎, 07-18-2018 03:13 PM
    • Replies: 0
    • Views: 32
    07-18-2018, 03:13 PM Go to last post
  4. Characters

    Game state's May create 2 characters on one server AND 6 across all servers. I only have 2 characters, Both on Vengeance. I went to create a...

    Started by Windamere‎, 07-17-2018 08:24 PM
    • Replies: 3
    • Views: 97
    07-18-2018, 09:33 AM Go to last post
  5. Transfer Failed

    Hello, I attempted to transfer my account the other day, but received the transfer failed message and was told to contact support. However, when I go...

    Started by Warz‎, 07-16-2018 04:01 PM
    • Replies: 0
    • Views: 60
    07-16-2018, 04:01 PM Go to last post
  6. Customer support question

    Did you guys lose some CS ppl to answer tickets or it's just weekend?cause there's some tickets regarding credits eaten by failed transfer attemps...

    Started by Pluion‎, 07-16-2018 07:18 AM
    • Replies: 0
    • Views: 64
    07-16-2018, 07:18 AM Go to last post
  7. Transfer siege scroll

    Let me explain what happened. Z guild got sieged by guild X. That guild X had a officer not the guild leader pick up the scroll. X officer left...

    Started by This‎, 07-15-2018 12:13 AM
    • Replies: 0
    • Views: 79
    07-15-2018, 12:13 AM Go to last post
  8. Question Transfer Failed unable to log in at all. pls send halp

    I'm trying to transfer from conviction to thunderwing (Yes It's been over a month since my last transfer). It took my credits then said transfer...

    Started by Sorceryy‎, 07-14-2018 02:53 PM
    • Replies: 0
    • Views: 65
    07-14-2018, 02:53 PM Go to last post
  9. No support for purchase last 3 days

    Iv try 4 times to buy patron and other staff for the last 3 days - impossible says u are in different country and no option to fix that ... i have 4...

    Started by kitts‎, 07-14-2018 06:09 AM
    • Replies: 0
    • Views: 73
    07-14-2018, 06:09 AM Go to last post
  10. Exclamation Guild Permissions/Rank Name Issue

    I have made changes to the permissions within the Guild module. I have changed it from its default to things, such as King. It tells me that...

    Started by ethosyde‎, 07-12-2018 02:46 PM
    • Replies: 2
    • Views: 90
    07-13-2018, 03:07 PM Go to last post
  11. Exclamation Got a suspicious activity detected debuff by mistake

    Hi, my character "Rafa" on nui server got a "suspicious activity detected" debuff by mistake. I was with my boyfriend ("Volcan") on his merchant and...

    Started by Rafaogata‎, 07-11-2018 03:31 PM
    • Replies: 9
    • Views: 302
    07-13-2018, 03:26 AM Go to last post
  12. Obsidium Shield Exploding on Upgrade

    Do the older obsidium still explode when trying to upgrade ? Thought they would not.

    Started by Johnxx‎, 07-12-2018 12:55 AM
    • Replies: 1
    • Views: 99
    07-12-2018, 01:54 AM Go to last post
  13. Vanishing Gold

    To whom it may concern, Yesterday I was AFK and noticed when I came home from work, all of my gold was gone. I am guessing it's because they...

    Started by Perese‎, 07-10-2018 02:29 PM
    • Replies: 2
    • Views: 126
    07-11-2018, 04:57 PM Go to last post
  14. Glyph Auto Launches the Game after Maintenance Update

    Why does the game automatically launch, as if I'd hit the "Play" button, after an update. This functionality started at last weeks maintenance. Is...

    Started by Funnypants‎, 07-11-2018 11:10 AM
    • Replies: 0
    • Views: 61
    07-11-2018, 11:10 AM Go to last post
  15. Downloading the latest patch, very slow.

    Hello, i usually download patches fine with no problems at all. but with the recent hotfix patch that just got released earlier, i'm having troubles...

    Started by Rus‎, 10-17-2015 05:14 AM
    • Replies: 1
    • Views: 310
    07-11-2018, 01:50 AM Go to last post
  16. Downloaded files are corrupted #1039

    Hello guys, I'm desperate. I've been looking forward to playing this game and now that I finally got the opportunity (CB4 KEY) I can't even update it...

    Started by Klarsack‎, 08-22-2014 12:46 AM
    2 Pages
    1 2
    • Replies: 13
    • Views: 10,168
    07-10-2018, 01:28 PM Go to last post
  17. My characters are gone

    Hi, I Havn't played Archeage since 2015 now, redownloaded the game yesterday and found out that my character was missing, nowhere to be found,...

    Started by Obscurse‎, 07-09-2018 07:06 AM
    • Replies: 0
    • Views: 106
    07-09-2018, 07:06 AM Go to last post
  18. Unable to pay for patreon due to country associated to account?

    Hi folks, I have the following message while trying to sign up "Your PayPal account is registered with a different country than the account you...

    Started by Choops‎, 07-07-2018 11:05 AM
    • Replies: 0
    • Views: 150
    07-07-2018, 11:05 AM Go to last post
  19. Exclamation Glyph Store website loading times

    Seems to be about 10x or more slower than usual for me (glyph.trionworlds.com). Anyone else having this issue and what can I do about it?

    Started by manastars‎, 07-06-2018 05:42 PM
    • Replies: 0
    • Views: 91
    07-06-2018, 05:42 PM Go to last post
  20. how is this a game?

    I've got ban and you said "we will not respond any question about your ban and we have claims to dont explain. Dont mail us again, we will not unban...

    Started by FlashBurns‎, 06-30-2018 07:17 AM
    • Replies: 2
    • Views: 180
    07-05-2018, 12:50 PM Go to last post

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