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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    66 Pages
    1 2 3 ... 66
    • Replies: 655
    • Views: 63,178
    04-24-2017, 11:16 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 231
    • Views: 24,969
    03-25-2017, 07:50 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 32,209
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,913
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,680
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,598
    07-17-2014, 08:31 AM Go to last post
  1. Question Can't set option graphics..Heeelp!

    I can't set graphics from 1920x1080 to 1024x768 game's freezing when i try.. my cpu and memory is normal when i trying but game freezing and no...

    Started by Numanap‎, Today 09:16 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 32
    Today, 02:04 PM Go to last post
  2. "Your PayPal account is registered with a different country"

    Hello, I'm from Brasil and I need to change my country in order to buy a Patreon on ArcheAge, but I can't find where I can change the country. ...

    Started by CapetaDoMal‎, Yesterday 03:21 PM
    • Replies: 2
    • Views: 41
    Today, 01:53 PM Go to last post
  3. Glyph will not update

    I cannot get the game to update. The 'Update' button comes up as normal. I click on the button, it does it's thing, then instead of saying 'Play',...

    Started by Meridian‎, Today 06:14 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 36
    Today, 12:42 PM Go to last post
  4. Moved: Patron time deleted

    Trion, Multiple players have now confirmed that they are missing a ton of patron time. I have submitted tickets and I am missing time (lots of it,...

    Started by Sephirothx‎, Today 12:03 PM
    • Replies: -
    • Views: -
    Today, 12:02 PM Go to last post
  5. Lost days of patron

    I lost about 100 days of PATON. I have Active Time Remaining: 19 Days, and yesterday I had about 119 days. On the second account I have 97 days...

    Started by Bubupl‎, Yesterday 03:37 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 11
    • Views: 241
    Today, 12:02 PM Go to last post
  6. New EULA allows Trion to remote access our pc?

    Why would this ever be needed and why would anyone allow this? I think I just stopped playing. What a shame, I had just come back.

    Started by OffySmash‎, Yesterday 09:26 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 244
    Today, 11:49 AM Go to last post
  7. Patron

    Hi i got wrong about patron i need to paid only 1 month but that auto press 12 month can i get money back ? i just need only 1 month pls i don't have...

    Started by Pipesa‎, Today 05:54 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 37
    Today, 11:46 AM Go to last post
  8. Exclamation Lowering CPU<<<<<<<<<<<<<<<<<<<

    How to lower all settings for multiboxing which means decreasing cpu sometimes in marianople it's 95 when i use multibox 3 accounts.. average is 80...

    Started by Numanap‎, Today 10:37 AM
    • Replies: 0
    • Views: 18
    Today, 10:37 AM Go to last post
  9. Unhappy notification/pop up setting

    Is there any notification/pop up setting for forum. I couldn't find if there pls inform me..

    Started by Numanap‎, Today 09:41 AM
    • Replies: 0
    • Views: 25
    Today, 09:41 AM Go to last post
  10. Game title adjustment

    When running the client in windowed mode can you please adjust the title example - ArcheAge - 3.0.4.2.UT (R.336598) Apr 20 2017 (12:25:47) to...

    Started by Alicechan‎, Today 08:48 AM
    • Replies: 0
    • Views: 22
    Today, 08:48 AM Go to last post
  11. Exclamation Account game config

    currently game configs are shared from each account, but I would like my alts to have their own config. current file:system.cfg expected:...

    Started by Alicechan‎, Today 08:31 AM
    • Replies: 0
    • Views: 22
    Today, 08:31 AM Go to last post
  12. bought credits over an hour ago for stupid sale, and its status is pending, but others went through

    bought credits over an hour ago for stupid sale, and its status is pending, but others went through give me my creds or refund my money cashgrabbers

    Started by Swipey‎, Yesterday 12:05 PM
    2 Archeage Team Post(s)
    • Replies: 7
    • Views: 210
    Today, 05:41 AM Go to last post
  13. Stuck on splash screen

    Hi! I get stuck on splash screen when trying to launch the game. Tried fixing it by changing from dx9 to 11 in sysconfig. also tried reinstalling...

    Started by Qside‎, Today 04:07 AM
    • Replies: 0
    • Views: 29
    Today, 04:07 AM Go to last post
  14. Random disconnect every day

    Hello Somtime i get only 1-3 dc in day somtime get 3+ dc in less then half hour. Play other online games and i don't have random dc except when is...

    Started by Mindaugas‎, Today 12:04 AM
    • Replies: 0
    • Views: 43
    Today, 12:04 AM Go to last post
  15. Killing pirates in preason

    Hello Team. Clarify please, is it a bug or just a game mechanics that after pirate is placed to the prison and war is declared to pirates guild I...

    Started by AmonDes‎, Yesterday 11:51 PM
    • Replies: 0
    • Views: 29
    Yesterday, 11:51 PM Go to last post
  16. Issue with the $100 credits pack

    Hello! So I decided to splurge on games today and bought the pack, though I got my 20k credits I however did not get my bonus items with it. I'm...

    Started by Fidoishere‎, Yesterday 08:56 PM
    • Replies: 1
    • Views: 40
    Yesterday, 09:14 PM Go to last post
  17. Bought $100 pack....no bonus....

    Delete.

    Started by Waltorious‎, Yesterday 06:53 PM
    • Replies: 0
    • Views: 46
    Yesterday, 06:53 PM Go to last post
  18. trying to buy credits. Keep getting denied. Its on your end. Please help

    Im trying to buy the $100 pack now that the bonus items are available again. I keep getting denied even though its the same info Ive used for years....

    Started by lazyyy‎, Yesterday 06:02 PM
    • Replies: 0
    • Views: 53
    Yesterday, 06:02 PM Go to last post
  19. ticket # 900481

    can someone please look at this ticket. I am losing over a thousand gold a day because of this not to mention tons of vocation. After all of my...

    Started by Barnboy‎, Yesterday 04:43 PM
    • Replies: 0
    • Views: 40
    Yesterday, 04:43 PM Go to last post
  20. Patron Status not showing

    I have paid off my patron, i have the purchase receipt. I still have 28 more days of patron and its not showing on my character, i have now lost over...

    Started by Pheonix1‎, 04-13-2017 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 10
    • Views: 350
    Yesterday, 03:28 PM Go to last post

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