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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    68 Pages
    1 2 3 ... 68
    • Replies: 676
    • Views: 93,849
    12-14-2017, 02:13 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 234
    • Views: 35,818
    10-19-2017, 01:41 AM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 40,549
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 6,686
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,148
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,064
    07-17-2014, 08:31 AM Go to last post
  1. Connectivity/Lost Trade Packs

    So I spent all the time it takes to drive a cart from Tigerseye to Austera on my farm cart with two trade packs, and get disconnected after getting...

    Started by Agrionemys‎, Today 03:24 PM
    • Replies: 3
    • Views: 21
    Today, 04:39 PM Go to last post
  2. Not getting verification code

    So I've been trying to get back into the game today after a long break. I get asked to verify my account with the email code. But I never get an...

    Started by Reikus‎, Today 10:51 AM
    • Replies: 3
    • Views: 67
    Today, 02:34 PM Go to last post
  3. People Are Leaving This Game Because of so called "DDOS"

    Good Evening/Morning/Afternoon, I just brought a few friends in to play about 3 months ago. They were all excited and playing like...

    Started by Xriy‎, 12-14-2017 08:18 PM
    • Replies: 1
    • Views: 132
    Today, 11:14 AM Go to last post
  4. Angry can't buy credits

    I was trying buy daily credit packs but glyph would not add my payment option. I've tried 2 cards still won't let me..when I try to add my credit...

    Started by Daelus‎, Yesterday 03:50 PM
    • Replies: 1
    • Views: 44
    Today, 10:53 AM Go to last post
  5. Coming back to game... no characters/server options

    So, just decided to re-install game and play... I log in, and only have 2 server options and they are both Test servers. Am I missing something on...

    Started by Xpades‎, Today 06:52 AM
    • Replies: 2
    • Views: 28
    Today, 07:15 AM Go to last post
  6. I need help urgently

    Hello everyone, it's been almost 3 days since I opened some tickets asking for help and I got no response from the administrators. Please help me...

    Started by Thousandchanceumbrella‎, Today 06:39 AM
    • Replies: 1
    • Views: 56
    Today, 06:42 AM Go to last post
  7. Question Forum name change?

    Hey so it's quite clear that my current forum name is ShadowSB i created the account for the forums prior to applying to be a trion creator if all...

    Started by ShadowSB‎, Yesterday 11:47 PM
    • Replies: 0
    • Views: 47
    Yesterday, 11:47 PM Go to last post
  8. Opened apex in game but never got the 1200 credits

    Today when i tryed to open one apex ingame i got frozen for 5 secs. After that saw the message "apex removed" but i never got my 1200 credits from...

    Started by 777fireblade‎, Yesterday 12:12 PM
    • Replies: 0
    • Views: 69
    Yesterday, 12:12 PM Go to last post
  9. Barred from arena

    Just realized this is in the wrong spot, this can be deleted since the appropriate area already has a thread.

    Started by Papi‎, 12-14-2017 11:49 AM
    • Replies: 1
    • Views: 61
    12-14-2017, 12:38 PM Go to last post
  10. arena bug? are u 4 real?

    evenT is on buT, it got 24h debuff for nothing what??? @trion haloo???????? never afk.... what is going on i wana do arenas but now im done wit it...

    Started by sandman133‎, 12-14-2017 12:36 PM
    • Replies: 0
    • Views: 47
    12-14-2017, 12:36 PM Go to last post
  11. Labor zeroes out when patron lapses? Since when?

    I havent logged onto my account in days and the patron ran out today and it zeroed out my labor. All 5k labor gone. POOF! I paid my patron thinking...

    Started by Carlee‎, 11-04-2017 10:43 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 15
    • Views: 830
    12-14-2017, 11:41 AM Go to last post
  12. Lightbulb NA: Please disable "already logged in" check for DDOS attacks

    Characters disconnected from the DDOS are not being properly cleaned up after they are disconnected. A character disconnected yesterday afternoon by...

    Started by Gur‎, 12-14-2017 10:30 AM
    • Replies: 0
    • Views: 64
    12-14-2017, 10:30 AM Go to last post
  13. PATRON was gone

    Thanks GM for helping me, this case is now transfer to support team. Here is my issue, please help to fix it. Patron active time remaining shows...

    Started by Lodica‎, 12-08-2017 06:46 PM
    • Replies: 2
    • Views: 135
    12-14-2017, 04:40 AM Go to last post
  14. Unable to get past splash screen

    Me and several ppl are having issues logging back into game. All of us crashed. Stuck at intro crash back to desktop. NA- Tahyang Server

    Started by joecalebsimmons‎, 07-25-2016 05:04 PM
    6 Pages
    1 2 3 ... 6
    • Replies: 51
    • Views: 5,116
    12-14-2017, 01:54 AM Go to last post
  15. lost patron days after compensation

    My patron was scheduled to expire on the 19th of Dec. prior to being granted 5 days on the 12th for compensation. I checked today, and my patron is...

    Started by Brewfist‎, 12-13-2017 03:19 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 148
    12-14-2017, 12:23 AM Go to last post
  16. Exclamation "Try out your new ride" incompletable!

    The quest "Try out your new ride" requires to summon a farm cart (by using given design, by NPC). When I click on it, it says "You cannot use this"....

    Started by Elzabet‎, 12-13-2017 06:43 AM
    • Replies: 1
    • Views: 102
    12-13-2017, 03:51 PM Go to last post
  17. Honest question regarding the DDOS attacks and fairwell

    If they cannot stop the disconnects as it relates to the DDOS attacks, what guarantee do we have that our personal information is secure? As a...

    Started by Balipada‎, 12-12-2017 11:05 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 275
    12-12-2017, 11:19 PM Go to last post
  18. All my Item codes and stuff on website such as Grypphon disapeard to put in characters.

    Hello. I recently got contacted by a friend who had this issues and contacted the support service through a ticket. He got all his items back on...

    Started by ShuynXI‎, 12-11-2017 09:12 AM
    • Replies: 3
    • Views: 176
    12-12-2017, 05:03 AM Go to last post
  19. Unhappy Ticket #1016733

    Can you answer me as soon as possible? Ticket #1016733

    Started by Eishexi‎, 12-11-2017 09:32 AM
    • Replies: 0
    • Views: 59
    12-11-2017, 09:32 AM Go to last post
  20. All my Item codes and stuff on website such as Gryphin disapeard to put in characters.

    Hello. I recently got contacted by a friend who had this issues and contacted the support service through a ticket. He got all his items back on...

    Started by ShuynXI‎, 12-10-2017 05:32 PM
    • Replies: 1
    • Views: 79
    12-10-2017, 05:33 PM Go to last post

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