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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 231
    • Views: 23,460
    03-25-2017, 07:50 PM Go to last post
  2. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 31,100
    03-21-2017, 01:21 AM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    65 Pages
    1 2 3 ... 65
    • Replies: 643
    • Views: 58,704
    03-19-2017, 04:12 AM Go to last post
  4. Sticky Thread Sticky: Upcoming changes to support requests starting August 1

    In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via...

    Started by Celestrata Bloodsong‎, 07-26-2016 09:04 AM
    2 Pages
    1 2
    4 Archeage Team Post(s)
    • Replies: 17
    • Views: 3,565
    01-25-2017, 08:38 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 330995 Current version number - 332428 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,466
    10-29-2016, 09:02 AM Go to last post
  6. Post Sticky Thread Sticky: Windows 10 - Our Current Status!

    UPDATE: As of today (July 27), and barring any last-minute changes made by Microsoft, ALL Trion games are ready for Windows 10 release. If you have...

    Started by TrionBrasse‎, 06-04-2015 05:48 PM
    11 Pages
    1 2 3 ... 11
    2 Archeage Team Post(s)
    • Replies: 102
    • Views: 37,690
    08-13-2016, 03:46 PM Go to last post
  7. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,483
    03-18-2016, 01:11 PM Go to last post
  8. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,423
    07-17-2014, 08:31 AM Go to last post
  1. Europe Server Select screen?

    Hi. Can't load into the server select screen on european region. This happens on both my computers and I have no issues login into my toons on NA....

    Started by Kharabakh‎, 03-17-2017 05:07 AM
    14 Pages
    1 2 3 ... 14
    3 Archeage Team Post(s)
    • Replies: 133
    • Views: 3,725
    Today, 01:13 PM Go to last post
  2. ArcheAge installed but not showing up in Steam Library?

    I've got ArcheAge installed via steam and right now its not showing up as installed, when I got to the store page and hit "Play Now" it prompts me to...

    Started by Bensu‎, Today 12:39 PM
    • Replies: 0
    • Views: 17
    Today, 12:39 PM Go to last post
  3. 3 weeks for a generic reply in support

    Incredibly sad support team.. Could i get a review of ticket: 849583

    Started by Syzrim‎, 03-24-2017 07:15 PM
    • Replies: 5
    • Views: 151
    Today, 07:22 AM Go to last post
  4. already purchased

    when i try to get more patron with credits it says already purchased. dont even have patron. any work around or anything?

    Started by mar1bero420‎, Yesterday 01:40 PM
    • Replies: 1
    • Views: 75
    Yesterday, 07:20 PM Go to last post
  5. 9 days, no response?

    Hi, I've had a ticket open for 9 days and have not had a reply yet. Is this typical? Could I have this looked into please? Thanks

    Started by Moldbeard‎, Yesterday 06:01 PM
    • Replies: 0
    • Views: 47
    Yesterday, 06:01 PM Go to last post
  6. The game is broken for me.

    Yesterday my new graphic card MSI Radeon RX480 arrive, so I got a problem now, whenever I minimize the clients this happens: Its like they...

    Started by Mercurial‎, 03-25-2017 08:33 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 163
    Yesterday, 10:39 AM Go to last post
  7. Trying to buy credits for transfer

    It's not authorizing my purchase even though I can log in to my Paypal (same as years ago) and obviously use my own credit cards. Why the hell does...

    Started by Kocuran‎, Yesterday 10:11 AM
    • Replies: 0
    • Views: 42
    Yesterday, 10:11 AM Go to last post
  8. Archeage running as administrator?

    Hi, archeage is run as admin when launching from glyph. Is there anyway to turn this off? Thanks.

    Started by Lin‎, 02-27-2017 02:19 PM
    • Replies: 1
    • Views: 127
    Yesterday, 07:39 AM Go to last post
  9. Unable to add new payment method, ticket #857102

    Hi. I just tried to add a new payment method to pay for a patron subscription and it doesn't work. Either I get the message "encountered internal...

    Started by Jez‎, Yesterday 04:52 AM
    • Replies: 0
    • Views: 44
    Yesterday, 04:52 AM Go to last post
  10. can't add payment

    hi , i got a problem . I create my account some times ago and i want to purchase a premium member . But when i write information about my card the...

    Started by Todoki‎, Yesterday 04:39 AM
    • Replies: 0
    • Views: 47
    Yesterday, 04:39 AM Go to last post
  11. Glyph Issues - ERROR 1005

    Everytime I try to download the ArcheAge, after the whole download is done, i'm getting the Error 1005 "Could not apply the actualization" I already...

    Started by Serphy‎, Yesterday 02:36 AM
    • Replies: 0
    • Views: 70
    Yesterday, 02:36 AM Go to last post
  12. 6 days with no response...

    according to support this is a time sensitive issue but it has been close to a week now with no response... what is going on?? ticket number -...

    Started by Pandemic east‎, 03-17-2017 05:39 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 325
    Yesterday, 01:48 AM Go to last post
  13. i can't log

    i start the game, the letters appear, show the Trion, xl games e cryogene scren and...after a few seconds, the game is closed. In more the 2 years...

    Started by UBIK‎, 03-25-2017 03:20 AM
    • Replies: 2
    • Views: 188
    03-25-2017, 09:41 AM Go to last post
  14. Banned because u think im using third partys programs...

    854525 2 days ago, I logged into my account, select my char and I was on cinderstone, but need to do a dog walk, and for not be pushed out the...

    Started by kalonicenazar‎, 03-23-2017 12:04 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 211
    03-24-2017, 08:30 AM Go to last post
  15. Mouse/camera issue

    Hello guys. I canīt play because of my mouse/camera. Whene i moove the mouse the camera goes crazy and unplayable. Tried all, even format and noting...

    Started by DestroProphecy‎, 02-14-2017 08:29 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 214
    03-23-2017, 07:48 PM Go to last post
  16. Please improve the glyph client with this small, but essential change

    Hey team Trion. Please fix Glyph. I formatted my computer two days ago. All the updates and such have exceeded my houses 300GB softcap monthly...

    Started by thatios‎, 03-23-2017 11:02 AM
    • Replies: 1
    • Views: 115
    03-23-2017, 12:51 PM Go to last post
  17. Angry Patron time missing

    I entered the web archeage to make a revision of my days of the patron disappears 11 days of the patron, the worse only couple of hours I still had...

    Started by XNeonesisX‎, 02-08-2017 12:49 AM
    2 Archeage Team Post(s)
    • Replies: 8
    • Views: 310
    03-23-2017, 10:32 AM Go to last post
  18. Angry Game Master Kicking out of the Game?

    Game Master Kicking out of the Game? 0.0"" Hey guys! I got kicked out when i tried to log to my secound new created Acc in NA on legacy Server....

    Started by Colette‎, 03-21-2017 04:11 AM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 12
    • Views: 511
    03-23-2017, 07:06 AM Go to last post
  19. @trion Ticket sent 9 days ago still no answer.

    How much longer will I have to wait for my ticket to be treated? my tickets actually cause I did 2, one more recently. 1 or 2 days it's ok, but...

    Started by Deguza‎, 03-17-2017 07:50 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 186
    03-23-2017, 04:04 AM Go to last post
  20. Angry Constant DC from the game

    I understand that it's not everyone who's experiencing this issue, but seems like good portion of the players are still getting ♥♥♥♥ed by it.

    Started by badaboom‎, 03-22-2017 05:16 PM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 231
    03-23-2017, 03:59 AM Go to last post

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