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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 245
    • Views: 45,388
    Today, 03:38 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 745
    • Views: 121,246
    Yesterday, 09:24 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,049
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,667
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,710
    07-17-2014, 08:31 AM Go to last post
  1. Exclamation PLEASE HELP! What to do now? cant sign in my account...

    As the title says.... cant sign in ?! cant collect the daily now also..... RIP -_- I keep getting this message, what to do????? i checked my...

    Started by GenghisKhan‎, Today 03:22 PM
    • Replies: 1
    • Views: 40
    Today, 06:44 PM Go to last post
  2. Exclamation Patron issue

    Ticket #1167755 Ticket #1167751 (Urgent) Accounts still has 30days of patron but no patron buff ingame, tried repurchasing thru apex and swipe...

    Started by Hansssss‎, Yesterday 09:20 PM
    • Replies: 3
    • Views: 91
    Today, 04:49 PM Go to last post
  3. TRANSFER FAILED -Lost my credits.

    TRANSFER FAILED i purchased credits to make a transfer. When i made the server transfer the transfer failed, but my credits were still removed...

    Started by h57547467k‎, Today 09:42 AM
    • Replies: 4
    • Views: 59
    Today, 01:20 PM Go to last post
  4. Exclamation Patron BUG

    Hello, I have 30 days on website but no patron buff inGame ! please fix this BUG, I need to pay my taxes Ticket # 1168512

    Started by Nicopot‎, Today 07:36 AM
    • Replies: 0
    • Views: 77
    Today, 07:36 AM Go to last post
  5. 2,700 TRANSFER FAILED Please contact Customer Support

    Yesterday I went with my friends to transfer to another server, from the 4 only 2 managed to go, me and my other friend stayed behind with the error:...

    Started by NaiiMyName‎, Today 07:25 AM
    • Replies: 0
    • Views: 38
    Today, 07:25 AM Go to last post
  6. Angry Broken Transfers from a month ago ....

    Can we please get some sort of response? The people who have broken transfers cant join guilds/family have land or auctions until this is resolved...

    Started by Kawaiiaza‎, 11-27-2018 08:01 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 442
    Today, 07:21 AM Go to last post
  7. ETA on Transfers being Fixed?

    Title says it all. When are we going to be able to transfer again?

    Started by Sorceryy‎, 12-14-2018 10:25 PM
    • Replies: 1
    • Views: 84
    Today, 07:14 AM Go to last post
  8. If 53 days isn't "delayed", then what is?

    Ticket #1154491 Marketplace Issue. 53 days :mad: Ticket #1157668 + various follow ups. Missing Credits. 38 days :mad::mad: Ticket #1166833 +...

    Started by popalong‎, 12-14-2018 10:39 AM
    • Replies: 1
    • Views: 130
    Yesterday, 09:18 PM Go to last post
  9. Angry No Patron but i payed for it!

    Yesterday I logged into the game and saw I don't have the Patron buff. I went to the Shop Site and saw i have still 30 days of Patron left. I...

    Started by groggsche‎, 12-07-2018 09:10 AM
    • Replies: 5
    • Views: 229
    Yesterday, 09:17 PM Go to last post
  10. Help buy wrong

    help buy with "loyalty" a glider called . the bad thing is that I bought with the wrong character. :( I would greatly appreciate the help to solve...

    Started by XNeonesisX‎, Yesterday 09:08 PM
    • Replies: 0
    • Views: 25
    Yesterday, 09:08 PM Go to last post
  11. Get your ♥♥♥♥ together

    I heard of many people having tickets open for more than 1 month, you guys should maybe start building a support team and be responsive to the...

    Started by Catboi‎, Yesterday 09:17 AM
    • Replies: 3
    • Views: 101
    Yesterday, 11:31 AM Go to last post
  12. Hiram packages.

    Hello dear GM's. I just come back to play with my friends a few days ago .I wanted to pick hiram packages for gear up faster I have nothing to do...

    Started by Wexnord‎, 12-16-2018 05:44 PM
    • Replies: 0
    • Views: 97
    12-16-2018, 05:44 PM Go to last post
  13. Accidently trashed an item from bag

    Accidently trashed a not-crystalised fully gemmed legendary ayanad life shirt from my inventory to the ground while trying to clean my bag. Please...

    Started by Xearion‎, 12-15-2018 09:06 AM
    • Replies: 0
    • Views: 110
    12-15-2018, 09:06 AM Go to last post
  14. The mass lay off seem to of affected ticket times.

    As the title says, Tickets seem to be taking longer then normal to be answered. I haven't even received a conformation email when I filed the ticket....

    Started by BlitzStorm‎, 11-13-2018 05:54 PM
    • Replies: 2
    • Views: 192
    12-14-2018, 06:17 PM Go to last post
  15. Exclamation Suspecious activity.

    Ticket id:#1167519 Hello so my avatar was having 2 debuffs ( felon and suspicious activity) from Dec 7 - dec 11. Dec 12- Dec 13 - no debuf...

    Started by Tehra‎, 12-14-2018 05:22 AM
    • Replies: 0
    • Views: 74
    12-14-2018, 05:22 AM Go to last post
  16. Exclamation #Failed to Load Game Data error

    Excerpted from a closed thread that is no longer being updated. Version Number for Patch update on 08/01/18 is: 399014 Version Number for...

    Started by DevilsTrap‎, 01-24-2018 07:06 PM
    2 Pages
    1 2
    • Replies: 12
    • Views: 2,755
    12-12-2018, 05:53 PM Go to last post
  17. Lost patron with time time left.

    People keep posting, and nothing is being done. I will have to use credits and sell my land if nothing is done by tomorrow, then I will have to demo...

    Started by Xthos‎, 12-12-2018 01:56 PM
    • Replies: 0
    • Views: 66
    12-12-2018, 01:56 PM Go to last post
  18. Broken Patron

    You see all of these threads about people who have paid for patron and have lost it with 30-90 days left on their accounts and still nothing is being...

    Started by Desiac‎, 12-12-2018 01:37 PM
    • Replies: 0
    • Views: 63
    12-12-2018, 01:37 PM Go to last post
  19. Angry PLease Unban my account

    Account got banned Hi there, I'm Davren ...and sometime ago i was banned. What happened was simple i purchased some apex, and was charged...

    Started by Nightshade Leader Davren‎, 12-12-2018 01:03 PM
    • Replies: 0
    • Views: 83
    12-12-2018, 01:03 PM Go to last post
  20. Exclamation Support ticket death?

    Ticket: 1159785 Opened: Saturday at 08:41 (almost 1 week) Posts: 1 (starting post) Last activity: 3 days ago it seems like someone looked at...

    Started by Alicechan‎, 11-23-2018 06:30 AM
    • Replies: 9
    • Views: 500
    12-12-2018, 11:47 AM Go to last post

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