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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    73 Pages
    1 2 3 ... 73
    • Replies: 727
    • Views: 108,574
    04-20-2018, 02:00 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 238
    • Views: 40,197
    04-05-2018, 05:48 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,165
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,757
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,722
    07-17-2014, 08:31 AM Go to last post
  1. My Game Crashed with no error after 2-5 minutes of gameplay on FS server

    I managed to find this crash report in the Document/Archeage file but I have no idea on how to fix it. Any help would be appreciated pls. ...

    Started by Stormie12‎, Today 09:50 AM
    • Replies: 0
    • Views: 22
    Today, 09:50 AM Go to last post
  2. Incorrect information on 10.99 package

    So don't wait -- bump up that labor cap, get 500 Vocation per day, Patron time, and more! there is no item that gives 500 vocation per day it...

    Started by iamthesky‎, Today 06:20 AM
    • Replies: 0
    • Views: 47
    Today, 06:20 AM Go to last post
  3. Support answer my ticket ffs

    Since Saturday FFS what are you doing? Ticket 1079823.... First you ban without any reason, then you don't answer tickets. When you took my...

    Started by Sath1r‎, Today 01:52 AM
    • Replies: 2
    • Views: 66
    Today, 02:27 AM Go to last post
  4. Exclamation Credits wasn't added on my account

    Nickname: Mazeum Server: Ezi (Europe) Time: 23.04.2018 6:57 am-7:03am (UTC) Game details: I bought 2 APEX from other seller. It was in Mirage....

    Started by Mazeum‎, Today 12:33 AM
    • Replies: 0
    • Views: 42
    Today, 12:33 AM Go to last post
  5. Game crashing when typing on Auction House

    I have a new computer with a fresh installation of Windows 10 and Archeage. Everything works fine except that the game crashes when I try to type in...

    Started by Musei‎, 03-08-2018 12:19 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 288
    Yesterday, 02:44 PM Go to last post
  6. Congratulations, you are a bot

    Support completely refuses to do the work. Administration blocks accounts just for no reason. The certificate of innocence simply does not accept....

    Started by Beluchue‎, Yesterday 10:38 AM
    • Replies: 2
    • Views: 96
    Yesterday, 11:51 AM Go to last post
  7. 3 on 4 accounts banned since 2 days ...

    Friday night i got disconnected and banned on 3 of my 4 accounts (my main and 2 alts), when i was playing them. Disconnected by a Gamemaster as a...

    Started by Sath1r‎, Yesterday 04:26 AM
    • Replies: 1
    • Views: 362
    Yesterday, 05:47 AM Go to last post
  8. Unhappy mechanized warfare quest cant learn the skill

    mechanized warfare quest cant learn the skill every time it try it says requirement not meet can not go to next quest

    Started by Bigmatt‎, 04-20-2018 11:06 AM
    • Replies: 3
    • Views: 96
    04-21-2018, 05:24 PM Go to last post
  9. Help with account issue

    could a staff help with my Ticket please its the weekend and i would love to log on to my account and play. ticket- 1079127

    Started by dreee‎, 04-21-2018 11:27 AM
    • Replies: 0
    • Views: 54
    04-21-2018, 11:27 AM Go to last post
  10. God's always disconnecting me

    Today, in 15:00 (+02) I play on my NA character with nickname "Aliwer". I delivered packs from Gweonid Forest to Solzreed. God's disconnecting me...

    Started by Nuwa‎, 04-21-2018 08:35 AM
    • Replies: 4
    • Views: 73
    04-21-2018, 11:20 AM Go to last post
  11. Account banned.

    Hi, Yesterday in the evening, I was farming in my fields when I got banned. I received a mail that told me that I was banned, but it seems they...

    Started by Hyruleishere‎, 04-21-2018 05:41 AM
    • Replies: 1
    • Views: 101
    04-21-2018, 07:36 AM Go to last post
  12. WoW For Real ? Got Banned As A Level 18 Player While Leveling ?

    A few minutes ago I saw a message which was saying that I got Disconnected by a GameMaster. I was on my New Account on FS Server. I was just lvl 18...

    Started by Xiju‎, 04-19-2018 04:40 PM
    • Replies: 7
    • Views: 315
    04-21-2018, 07:32 AM Go to last post
  13. Problem whit my garden's help me please

    Good I have a big problem, after the acctualizacion to 4.5 my character lost 5 farms of 7 I had I would like to know what happened? I do not have the...

    Started by kendra‎, 04-21-2018 06:49 AM
    • Replies: 0
    • Views: 37
    04-21-2018, 06:49 AM Go to last post
  14. Exclamation game crash upon loading

    i have a problem this solution does not fix! watching the forums and having not played in several months i set about trying to fix it as told by...

    Started by zomdie‎, 04-20-2018 08:12 AM
    • Replies: 3
    • Views: 62
    04-21-2018, 03:07 AM Go to last post
  15. Blocking your account for the fact that you have lags server

    As I lifted the chest in GoldenRuins. During Kadom (Mistmerrow). Include faster from branch Songcraft and dash (while the server lag, they work...

    Started by Tesy‎, 04-21-2018 12:37 AM
    • Replies: 1
    • Views: 141
    04-21-2018, 02:08 AM Go to last post
  16. Do you outsource your support?

    I am starting to wonder if your ticket support staff have a full understanding of english. I don't say this to talk trash or complain, but rather...

    Started by Bruttles‎, 04-20-2018 02:32 PM
    • Replies: 1
    • Views: 84
    04-20-2018, 08:42 PM Go to last post
  17. No email of being suspended or Ban

    can someone from the support team look at my ticket please, i have not receive any email of being Ban or suspended and my account is Ban. ticket -...

    Started by dregade‎, 04-20-2018 04:28 PM
    • Replies: 0
    • Views: 68
    04-20-2018, 04:28 PM Go to last post
  18. Stuck on select server screen..

    I can't log into game.. I click on select server , hit connect... and nothing.... it just stays like that ... everything was fine before.. I was...

    Started by Skya‎, 04-20-2018 01:26 PM
    • Replies: 1
    • Views: 47
    04-20-2018, 01:40 PM Go to last post
  19. Endless arrow ping

    After all these posts on the forum regarding the ping of the endless arrow, I notice that no trion reply has been given .. No testing has been done....

    Started by Spartiors‎, 10-05-2017 12:49 PM
    • Replies: 4
    • Views: 697
    04-20-2018, 01:34 PM Go to last post
  20. I got Banned while Questing ( lvl 16 ) Disconnected by Gamemaster

    Hey there, i just got Disconnected by GameMaster while questing. I just was lvl 16 in Dewstone Plains. I made 2 Screenshots

    Started by Lagun‎, 04-20-2018 11:38 AM
    • Replies: 1
    • Views: 74
    04-20-2018, 11:48 AM Go to last post

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