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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    68 Pages
    1 2 3 ... 68
    • Replies: 670
    • Views: 82,779
    09-15-2017, 03:30 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 31,941
    06-09-2017, 12:16 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 37,345
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 5,657
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,682
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,572
    07-17-2014, 08:31 AM Go to last post
  1. need help no patreon

    i log on and i have no patreon but checked my account says i have 8days lefted

    Started by juu‎, Today 12:07 PM
    • Replies: 0
    • Views: 18
    Today, 12:07 PM Go to last post
  2. unable to complete my purchase

    Need help, hope a dev is on.

    Started by twcutter‎, Yesterday 01:03 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 60
    Yesterday, 11:33 PM Go to last post
  3. Payed Patron Status vanished

    Since 4 days my payed Patron is vanished, , cannot pay taxes, no loyality Tokens etc. Every day i lost 2400 AP ..write 4 Tickets (981128) buy only...

    Started by Thargh‎, 09-18-2017 12:38 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 95
    Yesterday, 07:09 AM Go to last post
  4. Persistent emails to pay tax from old servers (before merge) makes us to lose tax and labor

    Hello, accidently I click pay tax, I got confused because my other toons got emails to pay tax for Tempest server and didnt even read that this is...

    Started by Seirios‎, 09-18-2017 09:43 PM
    • Replies: 0
    • Views: 34
    09-18-2017, 09:43 PM Go to last post
  5. Server merge downtime (on a non-merging server) broke 150euro worth of Crest Ink's

    Hi, just to start with this is regarding Eanna - EU, a non-merging server just to make that clear. After logging into the game after the merge of...

    Started by Kinryuu‎, 09-13-2017 06:28 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 194
    09-18-2017, 04:51 AM Go to last post
  6. OK I am done, 1350m prisoner time with 0 record

    Not gonna spend anything in this potato game anymore if you cant deal it fast.

    Started by Amenamida‎, 09-17-2017 06:16 PM
    • Replies: 2
    • Views: 110
    09-18-2017, 12:46 AM Go to last post
  7. Angry Can't create more than 2 characters on my alt account.

    My alt account which has patron and has 2 characters on Retribution server only, and no others, and nothing on NA servers. The account only has 2...

    Started by Trubbles‎, 09-17-2017 11:54 AM
    • Replies: 2
    • Views: 71
    09-17-2017, 04:57 PM Go to last post
  8. Give Me one more light hope and this is my last chance to try to speak

    Suddenly i got issues about "You have been disconnected by a game master". and i already send mail on support,all i got is same answer its like no...

    Started by ipman‎, 09-15-2017 08:22 PM
    • Replies: 1
    • Views: 111
    09-17-2017, 12:08 PM Go to last post
  9. Memory hearth is missing from the fireplace

    REQUEST #980393 My Memory Hearth is missing from the fireplace in the mansion. Help!

    Started by Airish Finnisia‎, 09-16-2017 10:52 PM
    • Replies: 0
    • Views: 53
    09-16-2017, 10:52 PM Go to last post
  10. failed to load data

    just got this on new update

    Started by antoniobradiano‎, 09-15-2017 06:04 PM
    • Replies: 4
    • Views: 90
    09-16-2017, 04:01 PM Go to last post
  11. Exclamation NEED HELP REMOVEING BLOCKER on THUNDERWING

    This player is clearly blocking the only path out of Ahnimar tis guy is clearly useing boxes to block trade runs

    Started by Agelex‎, 09-16-2017 02:33 AM
    • Replies: 3
    • Views: 119
    09-16-2017, 03:41 AM Go to last post
  12. Graphic problems

    Where can I make a ticket? At ArcheAge login, I was given a chest with a Dread Steed and armor, black armor for me. Then I lost the armor. But...

    Started by Brynn‎, 09-15-2017 08:39 PM
    • Replies: 0
    • Views: 63
    09-15-2017, 08:39 PM Go to last post
  13. Why was my account randomly banned?

    So, left my game up while I was afk. When I came back I had a message on my screen which said "You have been disconnected by a game master". Tried...

    Started by Gwirion‎, 09-15-2017 07:44 PM
    • Replies: 0
    • Views: 104
    09-15-2017, 07:44 PM Go to last post
  14. Bug with taxes of previous building pre evo

    Hi, I still have mail to pay the taxes from the buildings I owned before the evolution. I don't have the mail for all the buildings: -the...

    Started by Syrielle‎, 09-15-2017 12:08 AM
    • Replies: 1
    • Views: 82
    09-15-2017, 02:09 PM Go to last post
  15. Suspicious Activity Debuff triggered after using Daru Shadow Merchant

    anyone have issues same as this. i got the debuff after using the Daru Shadow merchant npc. also the debuff timer reset back to 5 hrs after i log off...

    Started by ICantNameMyself‎, 09-10-2017 12:00 AM
    • Replies: 5
    • Views: 261
    09-15-2017, 10:58 AM Go to last post
  16. Invalid Target when removing Family member..

    ..as the title says, when I try to right click a certain Family member, I get invalid target. Others seem to work fine, however one in particular...

    Started by Larcen‎, 09-14-2017 04:41 PM
    • Replies: 0
    • Views: 54
    09-14-2017, 04:41 PM Go to last post
  17. Cannot retrieve item from mail after merge

    I put in a ticket asking for help since it will not let me retrieve this item from my mail after the merge. It sent it to me along with all my other...

    Started by Charleene‎, 09-14-2017 02:45 PM
    • Replies: 0
    • Views: 56
    09-14-2017, 02:45 PM Go to last post
  18. Unable to place full kit property on Tempest after placing designs.

    I know I am only allowed 2 incomplete properties on the evolution server Tempest, but having placed them I now cannot place the rest of my kit...

    Started by SteWarlock‎, 09-13-2017 06:49 PM
    • Replies: 3
    • Views: 101
    09-14-2017, 09:14 AM Go to last post
  19. help me

    my character on NA is bugged and can't run game on EU

    Started by lalalala‎, 09-14-2017 06:41 AM
    • Replies: 0
    • Views: 87
    09-14-2017, 06:41 AM Go to last post
  20. I can't claim Third Anniversary Present Pack

    If you can't see link is : https://i.hizliresim.com/zJEY99.png Why i can't claim this ? Is this bug or something. Thanks

    Started by LoraleiEU‎, 09-14-2017 12:53 AM
    • Replies: 4
    • Views: 482
    09-14-2017, 06:09 AM Go to last post

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