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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    95 Pages
    1 2 3 ... 95
    • Replies: 941
    • Views: 92,152
    06-25-2021, 05:08 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    31 Pages
    1 2 3 ... 31
    • Replies: 308
    • Views: 83,099
    06-15-2021, 02:00 PM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    92 Pages
    1 2 3 ... 92
    • Replies: 915
    • Views: 206,231
    11-30-2020, 09:42 PM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 11,328
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 17,900
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 30,305
    07-17-2014, 08:31 AM Go to last post
  1. Unable to sign into Support

    I am unable to sign into Support. I have tried three different browsers. I have a ticket I'd like to update, but am unable to access it. Every...

    Started by Nevertheless‎, 08-07-2021 03:18 PM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 374
    09-23-2021, 11:46 AM Go to last post
  2. Why won't Gamigo fix their broken StackPath configuration?

    The StackPath "protection" system deployed by Gamigo is fundamentally flawed in that the Captcha requires the web page to be reloaded before it will...

    Started by mishikal‎, 09-23-2021 11:29 AM
    • Replies: 0
    • Views: 32
    09-23-2021, 11:29 AM Go to last post
  3. Unable to pay with steamwallet anymore

    since last server maintenance it is impossible for me to pay stuff with my steam wallet. I cannot us any of the payment methods you guys provide but...

    Started by Gitsur‎, 09-11-2021 10:57 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 158
    09-18-2021, 12:02 AM Go to last post
  4. Taxes in advance

    I want to pay taxes in advance for my house. It failed and i got the message “ there is not enough archelife left“. Can you help?

    Started by Absa‎, 09-16-2021 09:18 AM
    • Replies: 1
    • Views: 90
    09-16-2021, 10:53 AM Go to last post
  5. Deleted Equipment Awakeing Scroll 3

    Just as the title stated I deleted the only scrolls that can turn my gear into Hirum and continue to progress. The issue is you can't even craft them...

    Started by Aeliah‎, 09-14-2021 08:43 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 110
    09-15-2021, 03:27 AM Go to last post
  6. Angry Site freezes on 'Processing' when trying to purchase credits

    Have tried three times in past 36 hours to purchase credits for Archeage game...after filling in payment information I press 'Complete' button at...

    Started by Celthon‎, 09-12-2021 10:14 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 98
    09-14-2021, 01:38 AM Go to last post
  7. Bought new mounts pack- getting archelife bug now

    So I bought the new 360 days patron time with the 2 mounts. My account page says I have 372 days of patron time left and if I want to prepay taxes I...

    Started by Ashukiriel‎, 05-07-2021 08:45 PM
    • Replies: 5
    • Views: 729
    09-07-2021, 03:40 AM Go to last post
  8. Unhappy AAU Carmila EU

    Request 1738193 ArcheAge Unchained ( Steam ) I try to add a payment method to my account but its telling me ( Please enter in a valid billing...

    Started by Nomari‎, 04-02-2021 06:46 PM
    • Replies: 2
    • Views: 6,606
    08-30-2021, 02:50 PM Go to last post
  9. No errors, game will just not run

    After this latest update, I start the game normally but when the choose server screen is supposed to come up one of the 2 options below happens. 1. ...

    Started by Mithrilana‎, 08-27-2021 09:32 AM
    • Replies: 0
    • Views: 773
    08-27-2021, 09:32 AM Go to last post
  10. Installing AAU on Bootcamp (MacOS) with Win10 - Error 1005

    Hey, I'm preparing my Macbook for the christmas break to play AAU while I'm at my familys place. Since hours I'm trying to install AAU with the...

    Started by Forsty‎, 11-10-2019 08:21 AM
    • Replies: 2
    • Views: 562
    08-22-2021, 01:29 PM Go to last post
  11. Unhappy Glyph Error #1005 installing/updating ArcheAge

    Cannot install ArcheAge specifically. All other Glyph games work. Gamigo support has been useless in resolving this even with the logs I sent them. ...

    Started by Jingle Jims‎, 08-22-2021 09:55 AM
    • Replies: 0
    • Views: 135
    08-22-2021, 09:55 AM Go to last post
  12. Angry Sun's Zenith broken for firran

    Hello, it's been a while since this costume came out and it's a bit disappointing to know the game did not fix such an insane bug on a costume... ...

    Started by Noxya‎, 07-23-2021 08:06 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 370
    08-03-2021, 11:52 PM Go to last post
  13. Angry Glyph updater

    Glyph updator is in a loop! It appeared this morning when I go to get on and itis stuck in a loop ! what the hell is going on? I cna not do anything ...

    Started by GeorgeGEM57‎, 07-31-2021 09:53 AM
    • Replies: 1
    • Views: 229
    07-31-2021, 12:54 PM Go to last post
  14. Server is not available for transfer.

    Im transfering from aria to dochul. Left the guild , no family,no auction posting ,demolished my properties , aria west is dominating the server...

    Started by Coldfury‎, 07-23-2021 03:42 AM
    • Replies: 1
    • Views: 240
    07-23-2021, 05:53 AM Go to last post
  15. Are support blocking accounts from making tickets?

    Support telling me to login to my account to make a ticket but the login page just cycles and cycles. I can login from other accounts np though?...

    Started by ebev‎, 07-14-2021 11:49 PM
    2 Archeage Team Post(s)
    • Replies: 4
    • Views: 407
    07-16-2021, 05:07 AM Go to last post
  16. Large Credit Box's content bug

    Hello! I have used the "Large Credit Box" from the "Urban Chameleon" collection achivement, I got a 2000 credit pack, and instead of giving me...

    Started by Silentshadow00‎, 07-11-2021 04:54 AM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 388
    07-16-2021, 12:42 AM Go to last post
  17. Question gods disconnect, and error 1034

    on my game i get kicked off in about 1 min, as usual it tells me (check internet), Not the problem connection is working properly. Also on loading i...

    Started by dingopopi‎, 07-14-2021 08:53 AM
    • Replies: 0
    • Views: 240
    07-14-2021, 08:53 AM Go to last post
  18. Items deleted after merge too soon

    I read very very clearly that the items in our mail that were sent there because of the last merge would stay for ONE YEAR. It has not been one year...

    Started by Moriah Dawn‎, 07-10-2021 02:52 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 302
    07-12-2021, 05:28 AM Go to last post
  19. Authentication Code not sending my mail...

    ı try several times Authentication Code not sending my mail...please help.....

    Started by ahbapp‎, 07-06-2021 01:43 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 340
    07-09-2021, 05:17 PM Go to last post
  20. error #1017

    i was re-installing Archeage it took all day and night just to get where i had 8 gigs left to download, then suddenly i had to install java and when...

    Started by TheArtisticFox‎, 07-21-2014 10:26 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 7,142
    07-09-2021, 04:38 PM Go to last post

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