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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    77 Pages
    1 2 3 ... 77
    • Replies: 764
    • Views: 128,834
    Today, 09:40 AM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    It seems like multiple people are having issues and I just got one today - one of my accounts had 30 days patron left - but log in and no patron buff...

    Started by Desiac‎, 11-29-2018 06:49 PM
    78 Pages
    1 2 3 ... 78
    • Replies: 777
    • Views: 29,740
    Yesterday, 05:15 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    26 Pages
    1 2 3 ... 26
    18 Archeage Team Post(s)
    • Replies: 258
    • Views: 49,567
    04-12-2019, 06:16 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,500
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 11,034
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,321
    07-17-2014, 08:31 AM Go to last post
  1. Really low FPS

    Hi, After this server downtime my FPS has dropped to between 5-15. Changing graphic settings doesn't seem to make a difference, neither did updating...

    Started by Pandaru‎, Today 11:42 AM
    • Replies: 0
    • Views: 21
    Today, 11:42 AM Go to last post
  2. Ticket--Please review

    I just wanted to not complain or disparage Gamigo etc. Please look at my tickets 1202853 and 1201346. they were generated 3-28 and 4-4. It would...

    Started by DWolf‎, 04-12-2019 09:34 AM
    • Replies: 3
    • Views: 130
    Today, 11:11 AM Go to last post
  3. Trouble with an error when launching the game

    Hey y'all. So I heard about the changes that were made to the game, and decided to reinstall it on steam. Everything went very smoothly until I...

    Started by birdtraier‎, Yesterday 05:24 PM
    • Replies: 0
    • Views: 63
    Yesterday, 05:24 PM Go to last post
  4. Question Running Archeage without admin rights?

    Hi, I've been wanting to play Archeage for quite some time now. However, my issue is that there seems to be no way to avoid granting Archeage admin...

    Started by Carol18‎, 04-14-2019 03:47 AM
    • Replies: 1
    • Views: 87
    Yesterday, 04:29 PM Go to last post
  5. name change not working

    on my other account, i am attempting to do a name change. i have sufficient credits, but when i click the option, the new page where i would choose...

    Started by Schmendrick‎, 02-07-2019 05:59 PM
    4 Pages
    1 2 3 ... 4
    • Replies: 37
    • Views: 2,949
    Yesterday, 03:58 AM Go to last post
  6. Lost farms + chests and everything in them ingame, looking for reason to come back.

    Hello, i'm Mysticsword, an old Archeage player (since day 1 - Initially Orchidna, then Anthalon, now Jakar) who, due to certain PC issues (burnt down...

    Started by Mysticmaster‎, 03-26-2019 02:45 PM
    • Replies: 9
    • Views: 444
    04-16-2019, 12:24 PM Go to last post
  7. EU server down

    Cant play the server are down Please restart the server. EU server that is

    Started by pavmelas‎, 04-16-2019 10:05 AM
    • Replies: 1
    • Views: 106
    04-16-2019, 12:18 PM Go to last post
  8. Hero Quest - Naval Support

    Ticket Number : 1205403 In Game Character Name : Felseven Server : Aria Occupation :...

    Started by Felz‎, 04-15-2019 04:53 PM
    • Replies: 0
    • Views: 52
    04-15-2019, 04:53 PM Go to last post
  9. Account

    It has been over 1 week since I submitted my ticket about a stolen account. I updated my ticket per Djaya. I have loads of high value gear on my...

    Started by Omen Spy‎, 04-15-2019 03:07 PM
    • Replies: 0
    • Views: 75
    04-15-2019, 03:07 PM Go to last post
  10. Manastorm Ticket: Walking on Clouds

    Bought a Manastorm Ticket: Walking on Clouds item that states "Allows you to choose one of the following items: -Wrapped Cumulus Magithopter...

    Started by Beerangel‎, 04-11-2019 10:13 AM
    2 Archeage Team Post(s)
    • Replies: 8
    • Views: 449
    04-15-2019, 12:40 PM Go to last post
  11. I can not move my character.

    eh sent a ticket and I have more than 10 days waiting for an answer but as always I know that nothing is compensated I see myself in the obligation...

    Started by Kirimaru‎, 04-15-2019 12:25 PM
    • Replies: 0
    • Views: 125
    04-15-2019, 12:25 PM Go to last post
  12. Missing glider and labor cap bug !!!

    Well , recently right after getting out of a red dragon instance i noticed that my legendary red dragon glider dissappeared all the sudden and also...

    Started by Mus‎, 04-14-2019 06:36 AM
    • Replies: 2
    • Views: 76
    04-15-2019, 08:52 AM Go to last post
  13. Goldsellers

    Goldsellers seem to run rampant atm. You can see lvl 1 non-patron characters in Mirage across many (all?) servers spamming in local chat. I...

    Started by Turambaredolas‎, 04-14-2019 05:43 PM
    • Replies: 0
    • Views: 89
    04-14-2019, 05:43 PM Go to last post
  14. Exclamation Account Recovery - No response after weeks

    This is the second week coming now and i have not heard a single thing about my account recovery request. I have been patiently waiting to play again...

    Started by Bambie‎, 04-14-2019 08:26 AM
    • Replies: 0
    • Views: 87
    04-14-2019, 08:26 AM Go to last post
  15. Wrong Account for Steam Pack

    Dear Support Team I bought the Legends Return Starter Pack on Steam but i got it on the wrong account. I dont used it, can you please change it...

    Started by Minata‎, 03-07-2019 09:41 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 671
    04-14-2019, 08:18 AM Go to last post
  16. Exclamation 5 days missing patron. NO response from support/CM

    I sent a ticket to support last Friday and posted to the specified missing patron thread as soon as i noticed my patron was missing with my ticket...

    Started by JasperAUS‎, 04-02-2019 06:36 PM
    • Replies: 5
    • Views: 263
    04-11-2019, 06:28 AM Go to last post
  17. unable to transfer server.

    ive been trying for an hour now and been unable to transfer server, we did everything we need to do leave guild etc, logged accounts off, and we are...

    Started by bishcuit‎, 11-14-2018 01:12 PM
    14 Pages
    1 2 3 ... 14
    1 Archeage Team Post(s)
    • Replies: 133
    • Views: 9,341
    04-10-2019, 10:29 AM Go to last post
  18. game won't update and failed to load game data

    so i had my NA alts up on my laptop before the servers were brought down for the update and they of course got disconnected due to the update i am...

    Started by Txeptyip‎, 04-03-2019 12:24 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 276
    04-10-2019, 07:41 AM Go to last post
  19. Angry Account suspended, ticket 1194763 almost 2 months no respone

    CAN YOU PLEASE LOOK IN TO MY TICKET (1194763) I Need Some Explaining. :mad:

    Started by yolowang‎, 04-07-2019 10:46 PM
    • Replies: 1
    • Views: 141
    04-09-2019, 05:40 PM Go to last post
  20. Never got my reward in free for all arena for March

    I am in taris server I was first in free for all arena rankings in taris for March Never got my reward my ticket is 1203851 ty

    Started by 777fireblade‎, 04-09-2019 06:14 AM
    • Replies: 1
    • Views: 93
    04-09-2019, 05:33 PM Go to last post

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