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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    92 Pages
    1 2 3 ... 92
    • Replies: 913
    • Views: 176,837
    10-21-2020, 08:06 PM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    87 Pages
    1 2 3 ... 87
    • Replies: 866
    • Views: 67,314
    10-12-2020, 06:31 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    31 Pages
    1 2 3 ... 31
    • Replies: 300
    • Views: 71,088
    06-23-2020, 05:48 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 10,089
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 16,579
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 29,083
    07-17-2014, 08:31 AM Go to last post
  1. Twitch rewards stuck, support ticket says sorry,we don't care.

    Hello everyone! So I don't get the twitch drop from last week Thuesday anymore to my connected account.ONe day before i was able to claim...

    Started by Tomicsavo‎, Yesterday 05:21 AM
    • Replies: 2
    • Views: 97
    Today, 02:01 PM Go to last post
  2. library third floor painting

    for months now I have been trying to get the 8th piece of the third floor painting . I go 3 to 4 times a day and it is never there. is it possible by...

    Started by claudett‎, 06-14-2017 08:36 AM
    • Replies: 2
    • Views: 621
    11-22-2020, 02:48 PM Go to last post
  3. Didnt got my Archepass Upgrade Ticket after purchase.

    hi i buyed the Archepass Bundle for 9.99 and i got the credits but i didnt got the Archepass Upgrade Ticket. I got no ingame mail or something else...

    Started by Ivii‎, 11-22-2020 12:01 PM
    • Replies: 1
    • Views: 60
    11-22-2020, 12:40 PM Go to last post
  4. quest hiran ring

    hi I here again, I died for Ericson, and he disappeared, I reset the quest, and she disappeared, can you help me. name quest>>>Defeat corrupted...

    Started by Lunnah‎, 11-18-2020 01:18 PM
    • Replies: 0
    • Views: 103
    11-18-2020, 01:18 PM Go to last post
  5. GLyph keeps shutting down

    When i start Glyph client it loads up and withing a few seconds it just closes. No error report it just closes. Whats wrong?

    Started by Verity‎, 11-14-2020 10:05 AM
    • Replies: 1
    • Views: 137
    11-17-2020, 03:43 PM Go to last post
  6. Unable to install game

    Hello I have been streaming AAU and have been told there seems to be a problem with game installation. A couple wanted to play the game and they...

    Started by Lherana‎, 11-05-2020 08:03 PM
    • Replies: 3
    • Views: 232
    11-16-2020, 03:26 AM Go to last post
  7. Thumbs up Unwanted emails

    It's enough now, stop the spam!!!! I have opted out off the promo emails on all my accounts, and don't want to receive all the spam..... And...

    Started by Bellita‎, 11-12-2020 11:31 PM
    • Replies: 0
    • Views: 144
    11-12-2020, 11:31 PM Go to last post
  8. Angry CryRenderD3D10.dll Error Code 126

    anybody else get this and know of the fix for this CryRenderD3D10.dll . I start aa and this comes up and I even uninstalleld and reinstalled it...

    Started by AuGEM‎, 07-25-2017 10:47 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 2,396
    11-12-2020, 03:26 AM Go to last post
  9. Thumbs up Error loading DLL: CryRenderD3D10.dll error code126

    Please help me how to fix this one. I just installed it right now but now I'm getting that error, I waiting 13 hours to download this game and it's...

    Started by Shun Oguri‎, 07-19-2014 07:48 PM
    4 Pages
    1 2 3 ... 4
    • Replies: 37
    • Views: 82,546
    11-11-2020, 09:46 AM Go to last post
  10. Unhappy Powerstone Pumpkin cannot equip any Powerstone

    The Powerstone Pet that came with the Pumpkin Pass cannot equip any Powerstone.

    Started by Maleficent Tremere‎, 11-10-2020 12:08 PM
    • Replies: 0
    • Views: 126
    11-10-2020, 12:08 PM Go to last post
  11. Question Since Today's Update: Randomly Rebooting Computers During Gameplay

    Hello. Since the update today, our computers have started rebooting randomly during gameplay for both my husband and I. There is no rhyme or...

    Started by ZenGoddess‎, 09-10-2020 10:40 PM
    • Replies: 4
    • Views: 2,036
    11-05-2020, 09:53 PM Go to last post
  12. Authentication failed on login...

    Authentication failed when I try to load the game. I tried both EU - legacy and unchained and both give the same message.

    Started by Lubcho‎, 10-31-2020 10:50 PM
    • Replies: 8
    • Views: 864
    11-01-2020, 07:19 AM Go to last post
  13. Game keeps crashing when I try to load into garden.

    Never had a problem remotely close to this before. I'm standing outside of garden... the first room loads for about 1 second (loads but doesn't let...

    Started by Damightypizza‎, 10-29-2020 08:31 PM
    2 Pages
    1 2
    • Replies: 16
    • Views: 811
    10-31-2020, 04:58 PM Go to last post
  14. Smile Bonus Credits

    Hello I purchased a pack of credits and did not receive the BONUS credits. I would just like to bring this to everyone attention just in case there...

    Started by Wairua Fury‎, 10-30-2020 11:25 AM
    • Replies: 4
    • Views: 259
    10-31-2020, 10:41 AM Go to last post
  15. Screen Resolution Is Scuffed

    I was having issues uninstalling and adjusting an updated version of FOV mod, I fully uninstalled and reinstalled Archeage Unchained using the Glyph...

    Started by Wafflebunneh‎, 10-16-2020 06:45 AM
    • Replies: 2
    • Views: 418
    10-29-2020, 09:51 PM Go to last post
  16. "Fail to initialize SteamAPI" - cannot start game since last update

    Hi all, the title says it all I get this error message when I try to start the game. Before the update today it worked properly. Of course I...

    Started by Zleepy‎, 06-12-2020 03:22 PM
    • Replies: 3
    • Views: 659
    10-28-2020, 11:09 AM Go to last post
  17. Exclamation Mute portable phonographs

    Please allow us to mute portable phonographs, I play music in Archeage and people are trolling my music halls with portable phonographs. I need an...

    Started by Lyali‎, 10-28-2020 08:18 AM
    • Replies: 0
    • Views: 166
    10-28-2020, 08:18 AM Go to last post
  18. Blocked an absolutely law-abiding account

    Blocked my archeage free account although I never broke the rules. I quote the reason: irregular activity with your purchases/items. I started...

    Started by Lesunda‎, 10-23-2020 07:26 AM
    • Replies: 0
    • Views: 326
    10-23-2020, 07:26 AM Go to last post
  19. Can't load the game

    It loads up to logos "gamigo" -> XL -> Cryengine .. then black screen for a while and crash (just closes without any errors)

    Started by Bratan‎, 10-22-2020 08:08 AM
    • Replies: 0
    • Views: 245
    10-22-2020, 08:08 AM Go to last post
  20. Exclamation Missing Main Character after 4 Years not Playing!

    I get my account back and my main character is no longer there. What a drag... How do I go about petitioning to get my character restored? My ALTs...

    Started by Carend‎, 10-19-2020 09:49 PM
    • Replies: 3
    • Views: 369
    10-21-2020, 03:20 PM Go to last post

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