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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    It seems like multiple people are having issues and I just got one today - one of my accounts had 30 days patron left - but log in and no patron buff...

    Started by Desiac‎, 11-29-2018 06:49 PM
    75 Pages
    1 2 3 ... 75
    • Replies: 746
    • Views: 27,134
    Yesterday, 03:32 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    77 Pages
    1 2 3 ... 77
    • Replies: 760
    • Views: 127,237
    03-16-2019, 07:42 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 248
    • Views: 48,556
    02-27-2019, 10:47 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,326
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,804
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,170
    07-17-2014, 08:31 AM Go to last post
  1. Ticket 1193373

    still waiting to get any feedback on this been over a month now starting to lose hope if someone could actually look at it for me that would be peachy

    Started by nami‎, 03-16-2019 09:45 PM
    • Replies: 3
    • Views: 78
    Today, 07:54 AM Go to last post
  2. account suspendet

    any way to faster forward this ticket plz REQUEST #1197869

    Started by erv‎, 03-13-2019 02:15 AM
    • Replies: 3
    • Views: 301
    Today, 03:37 AM Go to last post
  3. Account suspended

    any way to faster forward this ticket pls request (1198298) got banned and i dont know why ....:mad::mad::mad:

    Started by AFKK‎, 03-14-2019 11:38 AM
    3 Pages
    1 2 3
    • Replies: 29
    • Views: 1,341
    Yesterday, 08:58 PM Go to last post
  4. Wrong Account for Steam Pack

    Dear Support Team I bought the Legends Return Starter Pack on Steam but i got it on the wrong account. I dont used it, can you please change it...

    Started by Minata‎, 03-07-2019 09:41 AM
    • Replies: 7
    • Views: 316
    Yesterday, 07:25 AM Go to last post
  5. Trion or Gamigo Curent Legal Representative

    Dear Sir/Madam, I am writing you for the REQUEST #1198685 & REQUEST #1198496, I will not wait 3 months to close my tickets like you did in the...

    Started by Nikolaos G‎, 03-16-2019 10:52 AM
    • Replies: 5
    • Views: 223
    Yesterday, 04:23 AM Go to last post
  6. Chargeback and won, no support, couldn't play.

    Well not being able to play for a few months and with no customer support for the game I decided to quit a while back. I'm sure after charging back...

    Started by BlitzStorm‎, 02-05-2019 02:26 PM
    • Replies: 2
    • Views: 264
    Yesterday, 04:15 AM Go to last post
  7. Unable to Remove Payment Method

    Please take a look at ticket #1198593, since I'm unable to delete my payment method from my account and I'm getting the message "Please call Trion...

    Started by Chuquinha‎, 03-15-2019 05:35 PM
    • Replies: 1
    • Views: 68
    03-16-2019, 04:04 PM Go to last post
  8. Account issue..

    Hey, I tried to submit a ticket but it's not letting me it's doing an endless login cycle. Here is my question though for the ticket. I'm a returning...

    Started by Retributive‎, 03-15-2019 09:01 PM
    • Replies: 4
    • Views: 140
    03-16-2019, 02:57 AM Go to last post
  9. Subscription to Patron

    Hello, I used to play this game a long time ago but never got very far, only to about level 15. I recently started playing again and wanted to play...

    Started by yeetshot‎, 03-15-2019 03:38 PM
    • Replies: 0
    • Views: 56
    03-15-2019, 03:38 PM Go to last post
  10. Friend ticket!

    Hey gamigo, please look this ticket: (1198298) you banned his account, and now forum account , why??? was an automatized ban!, we don't want to...

    Started by Sugarr‎, 03-14-2019 04:45 PM
    • Replies: 2
    • Views: 137
    03-15-2019, 04:36 AM Go to last post
  11. Account banned

    Hello Team, I was playing on Crimson Rift and receive the messagge "You have been disconnected by a game master". I can't log in since this...

    Started by Elerielle‎, 03-14-2019 03:37 PM
    2 Pages
    1 2
    • Replies: 15
    • Views: 648
    03-15-2019, 04:36 AM Go to last post
  12. Angry Account deaktiviert

    Guten Morgen Supportid:1195765 Seid mehr als einer Woche ist mein Account nun schon unberecfhtigter Weise deaktiviert. Ich habe nicht mal...

    Started by Knieschuss‎, 03-11-2019 12:12 AM
    2 Archeage Team Post(s)
    • Replies: 9
    • Views: 455
    03-14-2019, 02:47 AM Go to last post
  13. Exclamation #Failed to Load Game Data error

    Excerpted from a closed thread that is no longer being updated. Version Number for Patch update on 08/01/18 is: 399014 Version Number for...

    Started by DevilsTrap‎, 01-24-2018 07:06 PM
    2 Pages
    1 2
    • Replies: 13
    • Views: 3,330
    03-13-2019, 10:32 AM Go to last post
  14. Exclamation Got a suspicious activity detected debuff by mistake

    Hi, my character "Rafa" on nui server got a "suspicious activity detected" debuff by mistake. I was with my boyfriend ("Volcan") on his merchant and...

    Started by Rafaogata‎, 07-11-2018 03:31 PM
    2 Pages
    1 2
    • Replies: 13
    • Views: 1,072
    03-12-2019, 01:11 PM Go to last post
  15. Accidently trashed an item from bag

    Accidently trashed a not-crystalised fully gemmed legendary ayanad life shirt from my inventory to the ground while trying to clean my bag. Please...

    Started by Xearion‎, 12-15-2018 09:06 AM
    • Replies: 2
    • Views: 298
    03-10-2019, 03:52 PM Go to last post
  16. Ständige Lags nach dem Monstertöten

    huhu, habe in letzter Zeit immer wieder das Problem, dass ich an kurzen Lags festhänge. Man stürmt auf den Gegner, schlägt ihn um und in der...

    Started by Zarcata‎, 03-09-2019 04:50 AM
    • Replies: 2
    • Views: 102
    03-10-2019, 12:29 AM Go to last post
  17. Apex Not Yielding Credits

    I bought an Apex on (EU)Jakar, opened it.........and NOTHING. Where's my ^%$&^$ credits?!?!?! I got a couple days tops left on my patron!!!!

    Started by r3zs1ckn3ss‎, 03-09-2019 09:37 AM
    • Replies: 0
    • Views: 71
    03-09-2019, 09:37 AM Go to last post
  18. Account

    I had a years subscription which was fine but RL took over and I had to stop playing. I stopped almost a year ago. However I did not realise it was...

    Started by AndyPZ‎, 02-18-2019 05:03 AM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 518
    03-08-2019, 07:24 AM Go to last post
  19. Game not loading

    After pressing play in Glyph, the game-text starts to highlight, now it either stops halfway in or even finishes but then nothing...nothing happens,...

    Started by Avarina‎, 03-08-2019 05:29 AM
    • Replies: 1
    • Views: 69
    03-08-2019, 05:43 AM Go to last post
  20. Exclamation Request #1189990

    Hey this ticket has been open since late January. You took a look at it four days ago and said nothing to me. Please resolve this, thank you.

    Started by Hexydecimal‎, 03-07-2019 07:09 PM
    • Replies: 0
    • Views: 103
    03-07-2019, 07:09 PM Go to last post

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