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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    81 Pages
    1 2 3 ... 81
    • Replies: 808
    • Views: 137,926
    Today, 08:55 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    27 Pages
    1 2 3 ... 27
    18 Archeage Team Post(s)
    • Replies: 265
    • Views: 53,462
    Yesterday, 10:08 PM Go to last post
  3. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    78 Pages
    1 2 3 ... 78
    • Replies: 778
    • Views: 37,748
    08-16-2019, 09:18 PM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 7,267
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 12,315
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,995
    07-17-2014, 08:31 AM Go to last post
  1. "Your client was not authorized to make a login request" error 2017

    ok, the problem i'm having is it says "your client was not authorized to make a login request. Please try again later. (Error #2107) That's it So I...

    Started by Famoussnuffy‎, Today 09:32 AM
    • Replies: 3
    • Views: 23
    Today, 09:56 AM Go to last post
  2. Unhappy error 2017

    After installing the game on a new computer, i started getting this error 2017 when i try to log into the glyph program or website. I am sent an...

    Started by cedrick‎, Yesterday 12:54 PM
    • Replies: 2
    • Views: 126
    Today, 09:43 AM Go to last post
  3. No Credits even Paid for that?

    i wanted to buy credits for my accounts but didnt get anything over 12 hours now. Ticket IDs: 1259580 1259801 please solve this asap, cuz i...

    Started by Paddy‎, Today 07:59 AM
    • Replies: 0
    • Views: 21
    Today, 07:59 AM Go to last post
  4. I cannot login since last "glyph update"

    Hey guys, i am trying to login on a new computer and it says: "Your client was not authorized to make a login request. Please try again later. (Error...

    Started by guandita‎, 08-22-2019 04:53 AM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 18
    • Views: 1,741
    Today, 07:27 AM Go to last post
  5. Error 404 - Glyph Account Page

    I haven't been able to log into the Glyph account page in days to renew subscription or check on deals. Every time I try to log in I get: Error...

    Started by Enyo‎, Yesterday 07:32 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 152
    Yesterday, 04:51 PM Go to last post
  6. Exclamation APEX did not gave me credits ???

    4 Days ago i got myself 2 APEX from marketplace which i do every month on NA server... i had 152 before using them, upon using those 2 APEX's i had...

    Started by dOOdOOp‎, Yesterday 01:44 AM
    • Replies: 1
    • Views: 56
    Yesterday, 03:05 PM Go to last post
  7. verschwundenes Gewächshaus und entgangene AP Tränke durch Wartung

    Seit der letzten Wartung ist mein Gewächshaus verschwunden, es hatte erst 5/10 abgeerntet. Der Support kommt mit der Totschlagantwort;"da hat jemand...

    Started by Druida‎, Yesterday 09:55 AM
    • Replies: 0
    • Views: 38
    Yesterday, 09:55 AM Go to last post
  8. Possibly bugged/broken ship Rigging?

    So I've been conducting a few side-by-side tests on an Eznan Zephyr Square Main&Foresail combo on a Lutesong Junk, and another Lutesong Junk with the...

    Started by Yumite‎, Yesterday 09:22 AM
    • Replies: 0
    • Views: 47
    Yesterday, 09:22 AM Go to last post
  9. Exclamation Can't login to game

    I try to log in.....I get through the opening loading sequence but before it even shows the servers to select one I get a black screen with the...

    Started by Booberri‎, 08-22-2019 05:29 PM
    • Replies: 4
    • Views: 141
    08-22-2019, 05:45 PM Go to last post
  10. ACC Side via Glyph not reachable/BAD GATEWAY

    hi, i cant login on my Acc Side, used Glyph. After few Minutes side Says: BAD GATEWAY i have to inform against Patron for me

    Started by Druida‎, 08-22-2019 12:07 PM
    • Replies: 0
    • Views: 79
    08-22-2019, 12:07 PM Go to last post
  11. New Credits bye not possible / Neue Credits kaufen nicht möglich

    Wenn ich Credits kaufen möchte kommt folgendes im Account Der Kauf konnte nicht abgeschlossen werden! Es tut uns leid, aber dein Auftrag konnte...

    Started by Laaune‎, 08-22-2019 08:25 AM
    • Replies: 0
    • Views: 67
    08-22-2019, 08:25 AM Go to last post
  12. All my credits just dissapeared

    As the title says, i tried to spend my credits and poof , my credits just got reset to 0 and the items i was trying to buy said not purchased and...

    Started by Callum‎, 08-22-2019 07:03 AM
    • Replies: 4
    • Views: 100
    08-22-2019, 08:20 AM Go to last post
  13. Credits weg...

    Habe für credits einmal was gekau tund zwar den Euelenbreifkasten auf einmal hat er mir 400cr abgezogen und nicht 200 und habe auch nichts bekommen...

    Started by MrChikoo‎, 08-22-2019 07:21 AM
    • Replies: 0
    • Views: 65
    08-22-2019, 07:21 AM Go to last post
  14. game windows vanishes after patch

    The patch did something and I cannot play. 1) the splash screen loads normal and a game window opens up. 2) I see the Trion logo and and...

    Started by Oyranos‎, 08-21-2019 02:48 AM
    • Replies: 5
    • Views: 196
    08-21-2019, 06:11 AM Go to last post
  15. Change of country code REQUEST #1256877

    Hi I recently moved from one country to another and Im having issues making purchases on your website because of the restriction you have on...

    Started by MiroH‎, 08-20-2019 12:46 PM
    • Replies: 0
    • Views: 79
    08-20-2019, 12:46 PM Go to last post
  16. problem with '' Reshade ''

    Hi friends, I have a problem with '' reshade '' I would like to change some of the image parameters but the interface reshade does not respond to the...

    Started by Orkiss‎, 08-18-2019 04:52 PM
    • Replies: 0
    • Views: 111
    08-18-2019, 04:52 PM Go to last post
  17. Cant login EU Server Jakar

    I cant login, authenticate failed, login server down ?

    Started by Cyrill‎, 08-16-2019 10:47 AM
    • Replies: 2
    • Views: 152
    08-16-2019, 10:49 AM Go to last post
  18. Missing credits

    bought 2 apex from AH and only got 1250 credits.

    Started by The Pharaoh‎, 08-14-2019 01:20 PM
    • Replies: 0
    • Views: 120
    08-14-2019, 01:20 PM Go to last post
  19. Unable to update game

    So I recently got a new desktop and decided to reinstall archeage, everything was going fine, installed glyph and started to install the game. After...

    Started by GrimAtlas‎, 08-13-2019 10:34 AM
    • Replies: 1
    • Views: 134
    08-14-2019, 12:17 PM Go to last post
  20. Error 1005

    I'm a returning player, and installed glyph, but when i try to install archeage it installs and patches but is unable to update and apply the patches...

    Started by Played‎, 08-13-2019 04:06 PM
    • Replies: 1
    • Views: 106
    08-14-2019, 12:16 PM Go to last post

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