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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    76 Pages
    1 2 3 ... 76
    • Replies: 751
    • Views: 123,730
    01-18-2019, 09:35 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 246
    • Views: 46,627
    01-11-2019, 06:38 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,362
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,836
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,871
    07-17-2014, 08:31 AM Go to last post
  1. Secure Connection Failed

    @BigDataDude Secure Connection Failed An error occurred during a connection to www.trionworlds.com. Peer’s Certificate has been revoked. Error...

    Started by Commanderlee‎, 01-18-2019 06:05 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 521
    Yesterday, 11:34 PM Go to last post
  2. reboot in marianople

    Every time one of my chars enters marianople my computer reboots. It also happens sometimes during game play for no reason I can see. I now have...

    Started by zeenakat‎, Yesterday 01:24 PM
    • Replies: 2
    • Views: 40
    Yesterday, 04:25 PM Go to last post
  3. unable to transfer server.

    ive been trying for an hour now and been unable to transfer server, we did everything we need to do leave guild etc, logged accounts off, and we are...

    Started by bishcuit‎, 11-14-2018 01:12 PM
    11 Pages
    1 2 3 ... 11
    2 Archeage Team Post(s)
    • Replies: 107
    • Views: 6,650
    01-20-2019, 02:17 AM Go to last post
  4. Exclamation support should help us all!

    hello Trion/Gamigo/GMs, we all were very patient and waited days/weeks/months for a solution/answer but we got no help at all.i know the support...

    Started by Oceanz‎, 01-19-2019 11:09 AM
    • Replies: 0
    • Views: 76
    01-19-2019, 11:09 AM Go to last post
  5. Account Login Error mit Firefox

    Mit Firefox (Version 64.0.2) ist kein Login auf die Accountseite möglich.

    Started by navirri‎, 01-18-2019 10:05 AM
    • Replies: 2
    • Views: 180
    01-19-2019, 10:02 AM Go to last post
  6. Question Failed to Load Game Data error

    Hey there, after getting many errors over the past few days (2025 and 1005) im finally able to click the "PLAY" button, but now im getting the...

    Started by Thorogmar‎, 01-10-2019 07:05 PM
    • Replies: 1
    • Views: 110
    01-19-2019, 12:21 AM Go to last post
  7. Angry Stammspieler Status weg obwohl noch 30 Tage auf'm Konto sind HILFE !!!

    Ticket 1187270 So, ich hoffe hier auf schnelle Hilfe da der support bekannterweise ja masslos überfordert ist,ich aber keine lust habe...

    Started by handicrafter‎, 01-18-2019 05:47 PM
    • Replies: 0
    • Views: 50
    01-18-2019, 05:47 PM Go to last post
  8. Patron issues

    It seems like multiple people are having issues and I just got one today - one of my accounts had 30 days patron left - but log in and no patron buff...

    Started by Desiac‎, 11-29-2018 06:49 PM
    5 Pages
    1 2 3 ... 5
    1 Archeage Team Post(s)
    • Replies: 48
    • Views: 2,637
    01-18-2019, 02:48 PM Go to last post
  9. I log in and i went back to Haranya

    Aparently when i log in i was in a quest dialog and i think i accepted coz next thing i know i was next to Bruno and i went back to haranya, i dont...

    Started by gsjoaco‎, 01-16-2019 03:56 PM
    • Replies: 5
    • Views: 255
    01-17-2019, 04:03 PM Go to last post
  10. Thumbs up Random DC / Crashes

    Iv been playing the game from Beta, and I must say never had this many Disconnections and Crash to Desktop as now. Head Start was hell, 20 min play,...

    Started by Immolatuz‎, 09-16-2014 09:54 AM
    • Replies: 4
    • Views: 932
    01-17-2019, 07:45 AM Go to last post
  11. Game Crashes/Won't Load!

    After the recent update this morning, the game won't even load up. The loading splash pops up with the poem of the demon queen and all that, gets to...

    Started by FadedSinner‎, 01-09-2017 11:22 AM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 1,422
    01-17-2019, 12:22 AM Go to last post
  12. current credits with APEX did not come !!!

    Good time of day. I went into the game around 0h: 02 UTC. I collected gold from the auction, I got more than 900 gold. Bought at the APEX auction...

    Started by Ioann‎, 12-28-2018 05:20 PM
    • Replies: 4
    • Views: 299
    01-16-2019, 12:13 AM Go to last post
  13. if I delete my current account that is connected to a legacy server, can I use the same email to create a new one and connect it to a fresh

    I am new to the game and for what I saw a fresh start server is better for me but I already created and played a bit on a legacy server, I do not...

    Started by PepinoJapones‎, 01-14-2019 08:26 AM
    • Replies: 6
    • Views: 175
    01-15-2019, 11:53 PM Go to last post
  14. Unhappy Unable to apply updates. (Error #1005)

    Hello, I've run into an issue and I can't seem to figure out how to fix it.. I ran out of space on my main C: drive so I had to move Archeage to...

    Started by Crossx2‎, 10-20-2018 12:40 PM
    • Replies: 4
    • Views: 358
    01-15-2019, 12:16 PM Go to last post
  15. Unanswered Tickets

    Mine is a problem that started 3 years ago. When Trion couldn't fix the connectivity issue that was on their end (EVERYTHING worked on my end except...

    Started by XSmoky‎, 01-15-2019 06:42 AM
    • Replies: 0
    • Views: 102
    01-15-2019, 06:42 AM Go to last post
  16. Auction house

    I'm just blind nvm lol

    Started by Julay‎, 01-15-2019 04:13 AM
    • Replies: 1
    • Views: 102
    01-15-2019, 04:24 AM Go to last post
  17. Getting founders pack items on new account?

    My wife and I were just downloading the game to come try it out again and we were eyeing the fresh start servers. It appears as though we can't play...

    Started by halldorr‎, 01-13-2019 12:34 PM
    • Replies: 1
    • Views: 120
    01-13-2019, 09:24 PM Go to last post
  18. Sleeping Support?

    I know you Guys are working hard (well at least i hope that) but i wonder if there will be any activities on the Support site. All i see is People...

    Started by Pikapu‎, 01-10-2019 05:06 AM
    • Replies: 4
    • Views: 239
    01-13-2019, 12:06 PM Go to last post
  19. Angry Support requests have been deleted without any solution!

    Could someone explain me why my support requests got deleted?! :mad: Ticket #1153990 : started 10/21/18, got deleted with no response Ticket...

    Started by Darmon‎, 01-03-2019 07:19 PM
    • Replies: 3
    • Views: 303
    01-13-2019, 02:15 AM Go to last post
  20. Is there any way to switch the email my steam account is linked to?

    I want to switch my default email/account associated with Glyph/Archeage, whenever I log in with Steam, it automatically defaults to my old account...

    Started by Hamsman‎, 01-12-2019 12:54 PM
    • Replies: 2
    • Views: 90
    01-12-2019, 01:33 PM Go to last post

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