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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    77 Pages
    1 2 3 ... 77
    • Replies: 764
    • Views: 128,855
    Yesterday, 09:40 AM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    It seems like multiple people are having issues and I just got one today - one of my accounts had 30 days patron left - but log in and no patron buff...

    Started by Desiac‎, 11-29-2018 06:49 PM
    78 Pages
    1 2 3 ... 78
    • Replies: 777
    • Views: 29,775
    04-17-2019, 05:15 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    26 Pages
    1 2 3 ... 26
    18 Archeage Team Post(s)
    • Replies: 258
    • Views: 49,576
    04-12-2019, 06:16 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,502
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 11,043
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,325
    07-17-2014, 08:31 AM Go to last post
  1. Demolition mail deleted from evolution please return ticket REQUEST #1206316

    I had about 5 pages of demolition mail removed from my account even though it was stated that they would be there for 1 year. Please return them...

    Started by muddy‎, Yesterday 05:26 PM
    • Replies: 1
    • Views: 30
    Today, 09:14 AM Go to last post
  2. Help with deleting character

    hello, i just come back to the game and i cant play on Jakar because i already have 3 characters above lvl 30 so i have to wait 7 days to play with...

    Started by HuMa‎, Today 06:06 AM
    • Replies: 2
    • Views: 36
    Today, 07:58 AM Go to last post
  3. Account

    It has been over 1 week since I submitted my ticket about a stolen account. I updated my ticket per Djaya. I have loads of high value gear on my...

    Started by Omen Spy‎, 04-15-2019 03:07 PM
    • Replies: 2
    • Views: 94
    Today, 04:15 AM Go to last post
  4. Angry DC DC Lag

    Dc aftert dc after dc. log back in and dc yet again > really arte you going to address this or week after weke of this b.s. Lag lag and dc'ing...

    Started by AuGEM‎, Yesterday 09:02 PM
    • Replies: 0
    • Views: 35
    Yesterday, 09:02 PM Go to last post
  5. name change not working

    on my other account, i am attempting to do a name change. i have sufficient credits, but when i click the option, the new page where i would choose...

    Started by Schmendrick‎, 02-07-2019 05:59 PM
    4 Pages
    1 2 3 ... 4
    • Replies: 38
    • Views: 2,986
    Yesterday, 08:01 PM Go to last post
  6. Really low FPS

    Hi, After this server downtime my FPS has dropped to between 5-15. Changing graphic settings doesn't seem to make a difference, neither did updating...

    Started by Pandaru‎, Yesterday 11:42 AM
    • Replies: 1
    • Views: 39
    Yesterday, 02:10 PM Go to last post
  7. Ticket--Please review

    I just wanted to not complain or disparage Gamigo etc. Please look at my tickets 1202853 and 1201346. they were generated 3-28 and 4-4. It would...

    Started by DWolf‎, 04-12-2019 09:34 AM
    • Replies: 3
    • Views: 139
    Yesterday, 11:11 AM Go to last post
  8. WTF is going on with EU servers?

    For the past few hours I can't log in. I get "gods have disconnected you" and duplicate login message at server selection screen. Morover, the game...

    Started by Arrathor‎, Yesterday 07:40 AM
    • Replies: 0
    • Views: 190
    Yesterday, 07:40 AM Go to last post
  9. Trouble with an error when launching the game

    Hey y'all. So I heard about the changes that were made to the game, and decided to reinstall it on steam. Everything went very smoothly until I...

    Started by birdtraier‎, 04-17-2019 05:24 PM
    • Replies: 0
    • Views: 71
    04-17-2019, 05:24 PM Go to last post
  10. Question Running Archeage without admin rights?

    Hi, I've been wanting to play Archeage for quite some time now. However, my issue is that there seems to be no way to avoid granting Archeage admin...

    Started by Carol18‎, 04-14-2019 03:47 AM
    • Replies: 1
    • Views: 97
    04-17-2019, 04:29 PM Go to last post
  11. Lost farms + chests and everything in them ingame, looking for reason to come back.

    Hello, i'm Mysticsword, an old Archeage player (since day 1 - Initially Orchidna, then Anthalon, now Jakar) who, due to certain PC issues (burnt down...

    Started by Mysticmaster‎, 03-26-2019 02:45 PM
    • Replies: 9
    • Views: 447
    04-16-2019, 12:24 PM Go to last post
  12. EU server down

    Cant play the server are down Please restart the server. EU server that is

    Started by pavmelas‎, 04-16-2019 10:05 AM
    • Replies: 1
    • Views: 109
    04-16-2019, 12:18 PM Go to last post
  13. Hero Quest - Naval Support

    Ticket Number : 1205403 In Game Character Name : Felseven Server : Aria Occupation :...

    Started by Felz‎, 04-15-2019 04:53 PM
    • Replies: 0
    • Views: 54
    04-15-2019, 04:53 PM Go to last post
  14. Manastorm Ticket: Walking on Clouds

    Bought a Manastorm Ticket: Walking on Clouds item that states "Allows you to choose one of the following items: -Wrapped Cumulus Magithopter...

    Started by Beerangel‎, 04-11-2019 10:13 AM
    2 Archeage Team Post(s)
    • Replies: 8
    • Views: 455
    04-15-2019, 12:40 PM Go to last post
  15. I can not move my character.

    eh sent a ticket and I have more than 10 days waiting for an answer but as always I know that nothing is compensated I see myself in the obligation...

    Started by Kirimaru‎, 04-15-2019 12:25 PM
    • Replies: 0
    • Views: 127
    04-15-2019, 12:25 PM Go to last post
  16. Missing glider and labor cap bug !!!

    Well , recently right after getting out of a red dragon instance i noticed that my legendary red dragon glider dissappeared all the sudden and also...

    Started by Mus‎, 04-14-2019 06:36 AM
    • Replies: 2
    • Views: 78
    04-15-2019, 08:52 AM Go to last post
  17. Goldsellers

    Goldsellers seem to run rampant atm. You can see lvl 1 non-patron characters in Mirage across many (all?) servers spamming in local chat. I...

    Started by Turambaredolas‎, 04-14-2019 05:43 PM
    • Replies: 0
    • Views: 91
    04-14-2019, 05:43 PM Go to last post
  18. Exclamation Account Recovery - No response after weeks

    This is the second week coming now and i have not heard a single thing about my account recovery request. I have been patiently waiting to play again...

    Started by Bambie‎, 04-14-2019 08:26 AM
    • Replies: 0
    • Views: 90
    04-14-2019, 08:26 AM Go to last post
  19. Wrong Account for Steam Pack

    Dear Support Team I bought the Legends Return Starter Pack on Steam but i got it on the wrong account. I dont used it, can you please change it...

    Started by Minata‎, 03-07-2019 09:41 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 675
    04-14-2019, 08:18 AM Go to last post
  20. Exclamation 5 days missing patron. NO response from support/CM

    I sent a ticket to support last Friday and posted to the specified missing patron thread as soon as i noticed my patron was missing with my ticket...

    Started by JasperAUS‎, 04-02-2019 06:36 PM
    • Replies: 5
    • Views: 265
    04-11-2019, 06:28 AM Go to last post

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