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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    80 Pages
    1 2 3 ... 80
    • Replies: 798
    • Views: 40,988
    Yesterday, 03:53 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    88 Pages
    1 2 3 ... 88
    • Replies: 871
    • Views: 147,089
    Yesterday, 05:57 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    28 Pages
    1 2 3 ... 28
    18 Archeage Team Post(s)
    • Replies: 278
    • Views: 56,104
    11-16-2019, 09:14 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 7,830
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 13,409
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 26,854
    07-17-2014, 08:31 AM Go to last post
  1. Stuck on Blue Salt Quests

    I've been having a very difficult time getting in touch with customer support, I've put in tickets, and tried reaching out to the community employees...

    Started by Napples‎, Today 08:34 AM
    • Replies: 0
    • Views: 52
    Today, 08:34 AM Go to last post
  2. Actually action people breaking TOS/Doxxing?


    Started by SpookyTanuki‎, Yesterday 07:45 PM
    • Replies: 0
    • Views: 56
    Yesterday, 07:45 PM Go to last post
  3. Crashing at server select, also cant reach the forums

    So for the past three days I've been unable to run the game. The game crashes to desktop just after the trion worlds logo or when trying to click on...

    Started by Galrogyab‎, 11-17-2019 09:36 PM
    • Replies: 1
    • Views: 62
    Yesterday, 06:13 PM Go to last post
  4. Glyph client

    So I bought the the game last night, installed it and opened it this morning then ended up closing it and the glyph client. The next time I tried to...

    Started by Burkill‎, Yesterday 04:29 PM
    • Replies: 0
    • Views: 46
    Yesterday, 04:29 PM Go to last post
  5. Unhappy Chapter 15 Sebaths letter

    So... i accidently deleted the item "Sebaths Letter" which i need to move on in my story quest Chapter 15, is it possible to restore it? MY...

    Started by SpartanAlpaca‎, Yesterday 02:57 PM
    • Replies: 0
    • Views: 35
    Yesterday, 02:57 PM Go to last post
  6. Will there every be support for Archeage Unchained?

    Your support ticket method is not working as it's been over a week for me with an open ticket and know a family member that has waited over 2 weeks...

    Started by WhiteKnights‎, 11-14-2019 09:33 AM
    • Replies: 2
    • Views: 126
    Yesterday, 06:07 AM Go to last post
  7. Exclamation Fake Email Adress for location check? NEED HELP PLS CANT BUY STUFF!!!

    Hey together, if i try to buy stuff in the shop there comes a steam overlay and this massage: Du scheinst dich von einem neuen Standort aus...

    Started by Splycer‎, 04-28-2019 01:39 AM
    • Replies: 5
    • Views: 567
    Yesterday, 06:03 AM Go to last post
  8. Missing Patron Days

    OCT 9th : I bought a 30 days Patron with credits from APEX OCT 15th : Got a mail that said my Patron status is expired at this date, Glyph Store not...

    Started by Rinalee‎, 11-07-2019 12:52 AM
    • Replies: 3
    • Views: 173
    11-17-2019, 04:00 PM Go to last post
  9. buy credit but dont get it

    Ich versuche es mal auf deutsch Ich habe 3 Mal credits gekauft 2x fur 39 euro " aus Versehen vom aa unchaned da hin gelinkt worden und es war für...

    Started by aliibaba‎, 11-16-2019 08:11 PM
    • Replies: 0
    • Views: 60
    11-16-2019, 08:11 PM Go to last post
  10. Stuck in Golden Plains Battle team.

    I queued up as a team for yesterday's battle. My team was unable to have the slots fill up so I tried leaving the team but couldn't. I get a message...

    Started by tomcruisecontrol‎, 11-16-2019 02:07 PM
    • Replies: 1
    • Views: 90
    11-16-2019, 06:56 PM Go to last post
  11. Bought the game on an email that doesnt exist

    Hi, (this is a friends account so i can post in the forums) basically i bought archeage on an email that doesnt exist which is mentelis1997@yahoo.gr,...

    Started by huri‎, 11-16-2019 05:44 AM
    • Replies: 0
    • Views: 76
    11-16-2019, 05:44 AM Go to last post
  12. Thumbs up Secure or unsecured ???

    Account - Shop. Prices in Green icon = unsecured (without https - reported by Google ) Prices in Brown icon = secured (recognized by Google)...

    Started by Aege‎, 11-07-2019 05:30 PM
    • Replies: 2
    • Views: 169
    11-15-2019, 05:02 PM Go to last post
  13. >>> Error 1016 <<<

    Somebody can help with error 1016 i have one day i cant play for this error.

    Started by PlayerVyru‎, 11-14-2019 07:57 AM
    • Replies: 1
    • Views: 66
    11-15-2019, 03:02 PM Go to last post
  14. New Mount (Pearl Steed)

    I spend 130k for the new (Pearl Steed) the Speed is 11.5 like a normal,horse the skills is only 1, (run!) The Defense ist like ♥♥♥♥. It doesnt have...

    Started by garryline‎, 11-15-2019 09:47 AM
    • Replies: 1
    • Views: 123
    11-15-2019, 09:54 AM Go to last post
  15. Need help for ticket

    Hello, my account seems banned but i've got no email telling me that. I have no clue why, i wasn't do anything. I've opened a ticket since a week....

    Started by Missfortune‎, 11-15-2019 02:08 AM
    • Replies: 1
    • Views: 81
    11-15-2019, 06:39 AM Go to last post
  16. I bought a package for $ 26. And I can’t enter the game.

    bought the game through Steam, the game does not start, glyph does not see the purchase, how to fix the problem?

    Started by Dima12332112‎, 11-15-2019 03:18 AM
    • Replies: 0
    • Views: 62
    11-15-2019, 03:18 AM Go to last post
  17. Two accounts merged

    I just bought a second account, but did not know that I need to provide a second email address. I thought you have to do that after the purchase. Now...

    Started by Neromi‎, 11-14-2019 08:03 AM
    • Replies: 1
    • Views: 94
    11-14-2019, 10:24 PM Go to last post
  18. Expansion scroll

    Ok so, i buyed the game, i dont remenber the day but the first week or the first 1-2 days, first, i could not buy it because of the usual error of...

    Started by GuardianDoragon‎, 11-14-2019 04:25 PM
    • Replies: 0
    • Views: 56
    11-14-2019, 04:25 PM Go to last post
  19. 14, November 2019 - Is the login broken at the moment?

    I've tried to log in several times now. 4x the queue froze 1x the dc message appeared when I reached the end of the queue Trying to log in the...

    Started by Turambaredolas‎, 11-14-2019 12:21 PM
    • Replies: 0
    • Views: 69
    11-14-2019, 12:21 PM Go to last post
  20. Can't Launch the game.

    Hi all. I simply cannot launch the game. Getting the game installed was a bit of a b***h as well but I finally got it to work. When I click...

    Started by Holscher‎, 11-11-2019 01:32 PM
    • Replies: 2
    • Views: 162
    11-14-2019, 09:18 AM Go to last post

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