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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    It seems like multiple people are having issues and I just got one today - one of my accounts had 30 days patron left - but log in and no patron buff...

    Started by Desiac‎, 11-29-2018 06:49 PM
    76 Pages
    1 2 3 ... 76
    • Replies: 751
    • Views: 27,640
    Today, 01:14 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 249
    • Views: 48,676
    03-23-2019, 12:09 AM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    77 Pages
    1 2 3 ... 77
    • Replies: 761
    • Views: 127,513
    03-23-2019, 12:06 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,360
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,851
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,203
    07-17-2014, 08:31 AM Go to last post
  1. Disconnected and unable to get back in.

    I play on Nazar. I was able to log in for a short time on one of my three accounts right after the restart. I was disconnected and now can not get...

    Started by Kathran‎, 12-14-2016 04:28 PM
    • Replies: 0
    • Views: 317
    12-14-2016, 04:28 PM Go to last post
  2. Unhappy Unable to Play since 3.0.0.3 patch

    Before this last patch that was supposed to fix the disconnecting errors I was able to play just fine. Now when I launch the game it takes forever to...

    Started by DarkDragonheart‎, 12-14-2016 04:10 PM
    • Replies: 0
    • Views: 297
    12-14-2016, 04:10 PM Go to last post
  3. Teleport book

    Teleport book not working for me, it doesnt open teleport interace so i cant make ports Please fix this. I sended 4 tickets for this and post on...

    Started by Peladito‎, 12-14-2016 04:07 PM
    • Replies: 0
    • Views: 528
    12-14-2016, 04:07 PM Go to last post
  4. Hello patron and fresh server

    Hi, i want to play on new server and i just bought patron today, for new server. And install archeage. But i saw u can't play fresh server with old...

    Started by st1nky‎, 12-14-2016 06:29 AM
    • Replies: 1
    • Views: 547
    12-14-2016, 02:45 PM Go to last post
  5. the game doesn't work after selecting character

    can someone help me to solve this issue plz :( do any one have the same issue ?

    Started by FNaN‎, 12-14-2016 02:03 PM
    2 Pages
    1 2
    • Replies: 13
    • Views: 831
    12-14-2016, 02:45 PM Go to last post
  6. Unable to complete your purcashe

    trying to purcashe patron acsess..i get the same message with both my Visa and my Paypal.. problem isnt on my end for sure cuz just yestrday i...

    Started by Pongikp‎, 12-14-2016 04:50 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 595
    12-14-2016, 01:39 PM Go to last post
  7. Did not receive Founder's pack code for Fresh Start

    It was my understanding that as a Founder I would receive a new code for the Fresh Start servers. I've been inactive for quite a while, but my...

    Started by scals‎, 12-12-2016 06:58 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 1,672
    12-14-2016, 01:38 PM Go to last post
  8. Black Screen D:

    These past few days, my FS account has been all but unplayable (roughly 2 hours of play time on it since 3.0 launch) with constant black screens...

    Started by angelic‎, 12-14-2016 11:13 AM
    • Replies: 3
    • Views: 723
    12-14-2016, 01:37 PM Go to last post
  9. 3.0 made Archeage more laggy and slower to start.

    I've certainly noticed the following: -Archeage takes longer to launch, glyph "freezes" for some time after you press play. Was not happening before...

    Started by nedrapter‎, 12-13-2016 06:21 PM
    • Replies: 4
    • Views: 666
    12-14-2016, 01:33 PM Go to last post
  10. Ticket sitting 3 days + Ticket#767013

    This ticket has been sitting in the queue for 3 days now. New account, Person went to make a character on Reckoning, it made a level 1 on Kyrios,...

    Started by Haunt3d‎, 12-14-2016 11:45 AM
    • Replies: 0
    • Views: 297
    12-14-2016, 11:45 AM Go to last post
  11. Delete Account

    Hello Today i cancel my patron on 2 account and i want delete them because i can't play with them on legacy server and i don't want play anymore on...

    Started by MindaugasR‎, 12-14-2016 10:26 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 491
    12-14-2016, 10:48 AM Go to last post
  12. Logins down

    Press connect. nothing happen. cmon...

    Started by Oda‎, 12-14-2016 08:40 AM
    • Replies: 2
    • Views: 430
    12-14-2016, 08:58 AM Go to last post
  13. Server selection screen blue with A logo nothing else

    I have read through about 20 pages of support threads the make sure I'm not double posting, as well as googled this. I login through glyph...

    Started by mrde‎, 12-14-2016 08:23 AM
    • Replies: 0
    • Views: 376
    12-14-2016, 08:23 AM Go to last post
  14. This will be ignored: Here is what we're going through

    Let me tell you about myself, I've been a founder and played since Alpha. I think this is a great game, and cannot elaborate on how I feel it's...

    Started by Minax‎, 12-13-2016 11:16 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 2,522
    12-14-2016, 07:13 AM Go to last post
  15. Logged in from different location?

    Just got disconnected from Reckoning because apparently someone logged in from a different location... Is this just a bug or am I being hacked or...

    Started by Damo‎, 12-13-2016 06:12 PM
    • Replies: 2
    • Views: 454
    12-14-2016, 05:23 AM Go to last post
  16. Game wont load once set to DX9

    When i set my game to DX9 and restart the game wont load, it comes of with the loading screen "the logo with the words that highlight as loading"...

    Started by Dampel‎, 12-14-2016 03:51 AM
    • Replies: 1
    • Views: 452
    12-14-2016, 04:12 AM Go to last post
  17. Thanks Trion...

    I pay money for patron and now even can't play due this queue... And I'm lock in this s... even can't now play on legacy thanks... I back from job...

    Started by MindaugasR‎, 12-13-2016 08:06 AM
    • Replies: 9
    • Views: 1,199
    12-14-2016, 02:06 AM Go to last post
  18. Unhappy You have been disconnected by a gamemaster.

    Hello, im trying to play in Prophecy server... if I play in the morning ... no queue... no disconnected by gamemaster... all OK... but when i play in...

    Started by SakuraEly‎, 12-13-2016 10:53 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 1,919
    12-14-2016, 12:39 AM Go to last post
  19. Question Unable to complete your purchase day 3...

    Hello, I've been trying to buy credits on my accounts since day 1 of fresh server start but I cannot buy any credits. Every time I get unable to...

    Started by DIGGL‎, 12-13-2016 05:31 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 404
    12-14-2016, 12:25 AM Go to last post
  20. Silver pack

    I have a patron on the new fresh server, I was thinking to buy a silver pack, my question is The 30 days from the pack add to my patron that I have...

    Started by Dakaal‎, 12-13-2016 11:46 PM
    • Replies: 0
    • Views: 295
    12-13-2016, 11:46 PM Go to last post

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