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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 734
    • Views: 113,838
    05-29-2018, 12:21 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 238
    • Views: 41,664
    04-05-2018, 05:48 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,766
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,023
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,014
    07-17-2014, 08:31 AM Go to last post
  1. unable to complete glyph purchase

    attached to this account, needs to be verified by human eyes. Please do so, so i can have my speedboat. thanks in advance :)

    Started by jeebs‎, 10-21-2016 09:31 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 373
    10-21-2016, 11:07 PM Go to last post
  2. game stucks while i m playing

    My computer is not bad. 4gb ram 2gb secreen but i cant play the game well. always stucks while i m running or fighting or passing to other map....

    Started by atalaymalal‎, 10-21-2016 07:49 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 486
    10-21-2016, 11:07 PM Go to last post
  3. This is annoying so much

    This is my 3rd thread already, after 52 attempts to purchase the 20$ credits package and over 11 hours of Ticket sending my issue still has no been...

    Started by EliteMax‎, 10-21-2016 02:05 PM
    • Replies: 0
    • Views: 393
    10-21-2016, 02:05 PM Go to last post
  4. Glyph Account Switching is Slow Now

    When you switch accounts on the drop down, it's a little slow now for some reason. Since the last Glyph patch for me. I don't suppose there is any...

    Started by notebene‎, 10-16-2016 03:40 AM
    • Replies: 4
    • Views: 618
    10-21-2016, 01:26 PM Go to last post
  5. Exclamation new archeage update, glyph frozen

    I open glyph i cannot move the window and cant click anything, i cant press update as i cant click anytihng i get the windows sound for "there is a...

    Started by aumym‎, 10-21-2016 09:56 AM
    • Replies: 5
    • Views: 897
    10-21-2016, 01:23 PM Go to last post
  6. i cant press anything once ive logged in glyph client ???????????????????

    i got somthing about some one logged in to another location and everytime i log in im stuck i cant press anything ????? whats this about ..

    Started by Hydras‎, 10-21-2016 05:19 AM
    3 Pages
    1 2 3
    1 Archeage Team Post(s)
    • Replies: 26
    • Views: 2,983
    10-21-2016, 12:45 PM Go to last post
  7. Angry My Patron status is Gone!!!

    Hi i need to get my Patron status back it has disappeared I have tried to contact support via Website all i get is 404 error code "Oops there was a...

    Started by Suulll‎, 10-21-2016 09:35 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 363
    10-21-2016, 10:44 AM Go to last post
  8. Fix Glyph Plz

    Glyph is messed up.

    Started by Hyphen‎, 10-21-2016 10:05 AM
    • Replies: 0
    • Views: 308
    10-21-2016, 10:05 AM Go to last post
  9. Very annoying that I am unable to buy Credits

    I have been trying to buy the 20$ credit package to transfer my character to my friends server (Eanna) and I have not been able to do so. I have been...

    Started by EliteMax‎, 10-21-2016 08:33 AM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 587
    10-21-2016, 09:04 AM Go to last post
  10. Trion Support

    I made a ticket for the support at support.trionworlds.com on monday. after 48 hours i updated the ticket cause no GM was writing something. on...

    Started by Crozz‎, 10-16-2016 02:15 AM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 967
    10-21-2016, 09:00 AM Go to last post
  11. Morpheus's plazas

    Why are plazas "blocked" with boxes in Hellswamp and Two Crowns? Players who own them try to block the access to their plazas so that others cannot...

    Started by cachalote‎, 10-12-2016 10:01 AM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 746
    10-21-2016, 05:29 AM Go to last post
  12. Unable to purchase

    Hello, I am unable to purchase Credits. Is there any way to speed up the Email process of help? Request ID 730619

    Started by EliteMax‎, 10-21-2016 04:26 AM
    • Replies: 0
    • Views: 297
    10-21-2016, 04:26 AM Go to last post
  13. Exclamation Where is my Live folder for ArcheAge?

    I had Archeage open for the patch, screwed up the patch, getting Can't load game data! Error, site say's to goto C:\Program Files...

    Started by RoyAlex‎, 10-19-2016 12:33 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 764
    10-19-2016, 11:08 PM Go to last post
  14. Pack Silo Bug

    I am having issues with my trade pack silos. I cannot access my own pack slots unless someone puts one in. Then I can take out that pack and...

    Started by Blackarroow‎, 10-18-2016 07:40 PM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 1,102
    10-19-2016, 09:01 AM Go to last post
  15. Patron Buff did no auto-apply

    Logged in today to see that my patron buff was gone and my labor was maxed at 2000/2000. But my accounted was prepaid for the next month saying 30...

    Started by Webweaver‎, 10-17-2016 06:18 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 328
    10-17-2016, 07:18 PM Go to last post
  16. Account limited to 2 chars on 1 server

    Hi i have patron status and clearly on the bottom of the screen it says you can have up to 4 characters on ONE server and a total of 6 characters...

    Started by brayan3058‎, 10-16-2016 09:28 AM
    • Replies: 8
    • Views: 909
    10-17-2016, 04:59 AM Go to last post
  17. Farm 8x8 loss ?

    Hello, from now thank you very much for reading my query. It all started when one day not connect for a few months the game which had not given me...

    Started by Juleon‎, 10-09-2016 01:52 AM
    • Replies: 3
    • Views: 685
    10-15-2016, 10:22 AM Go to last post
  18. Toy Pieces quest does not count for the Achievement

    Event : Kill a worldboss and deliver it to the turkey nest. (Current event) If you get the toy sent to your mailbox then even if you deliver you...

    Started by Darsy‎, 10-14-2016 04:44 PM
    • Replies: 1
    • Views: 893
    10-15-2016, 07:53 AM Go to last post
  19. Question ArcheAge starts as korean version on pts

    Since the update from Sept. 26th, I've been unable to run the game on public test server. I start the game from glyph launcher as usual and the...

    Started by Nalaari‎, 10-02-2016 01:33 AM
    2 Archeage Team Post(s)
    • Replies: 7
    • Views: 1,889
    10-14-2016, 01:17 PM Go to last post
  20. Game Exploit

    There is a siege tower stuck in the Nuia Base Alliance entrance in Halcyona, and we can't get it out. It is blocking our golems from leaving and it...

    Started by Limastra‎, 10-14-2016 11:16 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 556
    10-14-2016, 12:28 PM Go to last post

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