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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 241
    • Views: 44,326
    11-08-2018, 12:29 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 742
    • Views: 119,287
    10-19-2018, 10:57 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,760
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,513
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,529
    07-17-2014, 08:31 AM Go to last post
  1. Manually patching from PTS

    Any guide on how to make the manual patching from PTS files ? :confused:

    Started by Alikal‎, 12-08-2016 02:00 PM
    • Replies: 0
    • Views: 312
    12-08-2016, 02:00 PM Go to last post
  2. Exclamation Cannot launch game in dx9

    When ever i try run the game in dx9 , it closes when loading the splash art no error message at all it just closes. Game loads fine when running...

    Started by MixtaMike‎, 12-07-2016 02:46 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 392
    12-08-2016, 12:06 AM Go to last post
  3. Unhappy Account couldn't load.

    Good night everyone. I'm comming back for Revelation 3.0, for a fresh start, I played this game before, did donate and enjoy it so much, I really...

    Started by ElGladiador‎, 12-06-2016 07:07 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 544
    12-07-2016, 11:33 AM Go to last post
  4. Charakter is online since 30h waiting for Support

    Hi, due to a Debuff Im not able to play Archeage on my Main since nearly 7 days. The debuff last 5h and disappered then, so i can move but Im...

    Started by Summerbreeze‎, 12-07-2016 04:32 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 323
    12-07-2016, 09:57 AM Go to last post
  5. Exclamation Can't pay with Rixty, and other issues.

    I am trying to renew the patron on an account via purchasing credits. I pay with Rixty. I keep getting "Oops, there was a problem. Please click...

    Started by randomxyn‎, 12-07-2016 08:28 AM
    • Replies: 0
    • Views: 413
    12-07-2016, 08:28 AM Go to last post
  6. New accounts for fresh start

    When will we be able to create new accounts , add funds/patron to said accounts that will work with fresh start servers

    Started by wizbiz‎, 11-27-2016 10:38 AM
    5 Pages
    1 2 3 ... 5
    5 Archeage Team Post(s)
    • Replies: 40
    • Views: 8,312
    12-07-2016, 06:41 AM Go to last post
  7. Extra Life Rewards

    Just wanted to check about these. I know things have been incredibly hectic and it's the holiday, but the last anything was said the distribution was...

    Started by Ricki‎, 11-25-2016 06:06 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 927
    12-07-2016, 01:40 AM Go to last post
  8. My Chrome Sub is BROKEN

    My Chrome sub is making the sound that mounts make when you summon then, but won't actually summon. It's been this way for two days I can't seem to...

    Started by Peegina‎, 12-06-2016 11:53 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 339
    12-07-2016, 12:05 AM Go to last post
  9. My ayanad gone!

    Dear GM, I receive email explain that my account has been banned due to a violation of our Terms of Use, Code of Conduct, Privacy Policy, or End...

    Started by erick10‎, 12-05-2016 12:04 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 501
    12-06-2016, 10:22 AM Go to last post
  10. Patron Suscription

    If I purchase a 12 month recurring Patron Subscription, i need pay all $131.88 once, or will pay only 10.99 x month ? :confused:

    Started by Toshinden‎, 12-05-2016 09:49 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 416
    12-06-2016, 12:03 AM Go to last post
  11. Ticket in for 2 days

    For 2 days now I've had a ticket up that the game won't let me use the same CC I use on my main account on my alt account. This is causing me to one...

    Started by Thealtaccount‎, 12-04-2016 04:15 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 532
    12-05-2016, 07:51 AM Go to last post
  12. Cant install PTS

    Good morning, I tried to install PTS twice but i can not do it. It download all content and start to apply changes but it stop only 15sec left and...

    Started by Numerian‎, 12-05-2016 01:35 AM
    • Replies: 0
    • Views: 251
    12-05-2016, 01:35 AM Go to last post
  13. Exclamation Purchase Assistance - Unknown Purchase on my Account after i stopped playing.

    back in about June i bought a 3 month patron pack for myself to play a bit. After those 3 months were up i quit playing for awhile until now. I am...

    Started by FireFistIroh‎, 12-03-2016 04:04 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 497
    12-05-2016, 12:41 AM Go to last post
  14. travelling, can't log in

    live in Pennsylvania, travelling and it is telling me I have to login through the patcher...? Not sure what to do. Any help would be appreciated.

    Started by Stargem‎, 12-04-2016 11:33 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 471
    12-04-2016, 02:50 PM Go to last post
  15. Thumbs up Error loading DLL: CryRenderD3D10.dll error code126

    Please help me how to fix this one. I just installed it right now but now I'm getting that error, I waiting 13 hours to download this game and it's...

    Started by Shun Oguri‎, 07-19-2014 07:48 PM
    4 Pages
    1 2 3 ... 4
    • Replies: 35
    • Views: 60,848
    12-04-2016, 02:02 AM Go to last post
  16. Glyph Issue

    Cannot get logged in; login screen only processes to about the 3rd line and then closes,

    Started by Lokoo‎, 11-21-2016 05:48 AM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 1,146
    12-03-2016, 05:17 AM Go to last post
  17. Unable to connect to any server I don't already have characters on

    I'm currently trying to recreate my character appearance for the PTS because the old presets won't work with the new version, however the one server...

    Started by Excessive Paranoia‎, 11-30-2016 04:17 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 502
    12-02-2016, 11:05 PM Go to last post
  18. error 1005 while downloading pts

    now i can't log on pts or actual game wtf also error 1017

    Started by alibaba‎, 12-01-2016 05:00 PM
    • Replies: 0
    • Views: 353
    12-01-2016, 05:00 PM Go to last post
  19. Updating payment info

    I need to update my CC expiration but there doesn't seem to be a way to do so. Anyone know?

    Started by Mordai‎, 12-01-2016 01:49 PM
    2 Archeage Team Post(s)
    • Replies: 4
    • Views: 485
    12-01-2016, 03:34 PM Go to last post
  20. Major trouble with Trion's webserver (2025)

    This post might become long so TL;DR: I'm 99% sure that my network trouble is on Trion's end and support wont help me. I'm doing this post because...

    Started by Tet Heiland‎, 11-28-2016 12:30 AM
    2 Archeage Team Post(s)
    • Replies: 6
    • Views: 1,043
    12-01-2016, 01:20 PM Go to last post

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