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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,101
    02-09-2019, 10:22 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 247
    • Views: 47,619
    01-26-2019, 03:35 PM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    76 Pages
    1 2 3 ... 76
    • Replies: 751
    • Views: 125,478
    01-18-2019, 09:35 PM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,575
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,999
    07-17-2014, 08:31 AM Go to last post
  1. Friend kept getting pushed back in Queue

    Ok this is really frustrating, I am trying to have friends come play with me, they don't have a patron account so it's like ok their queue times will...

    Started by NickTheGamer‎, 12-13-2016 12:28 PM
    • Replies: 0
    • Views: 297
    12-13-2016, 12:28 PM Go to last post
  2. I just want to play...

    Queuing for reckoning has become total insanity. I took 2 extra days off work to play this game and I've had less than 7 hours in the game the whole...

    Started by Praxea‎, 12-13-2016 12:07 PM
    • Replies: 0
    • Views: 285
    12-13-2016, 12:07 PM Go to last post
  3. Can't create character / See listed items

    Since yesterday, I'm unable to create a character on my second character slot, nor am I able to see my listed items on the "List Item" tab of the...

    Started by Doobs‎, 12-13-2016 12:01 PM
    • Replies: 0
    • Views: 262
    12-13-2016, 12:01 PM Go to last post
  4. Refund Notice.

    I've requested my refund. I woke up at 6AM EST to ensure a good queue position. At 1:30PM, tending to my queue to ensure that I'm not disconnected, ...

    Started by dJin‎, 12-13-2016 11:37 AM
    • Replies: 1
    • Views: 330
    12-13-2016, 11:39 AM Go to last post
  5. Trion please fix that queue

    realy i dont care if i take 3k people in queue since if i wait i enter, me and all my friends just try to enter and constantly dc from the game and...

    Started by osamaaaa‎, 12-13-2016 10:31 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 1,043
    12-13-2016, 11:38 AM Go to last post
  6. I've made tickets, I've had tickets "answered and not fixed" I've made forum posts


    Started by Pootie‎, 12-12-2016 02:04 PM
    2 Archeage Team Post(s)
    • Replies: 5
    • Views: 529
    12-13-2016, 11:25 AM Go to last post
  7. Redeemed my pet but it was given to the wrong Character in game.

    Hello, I used a Code to redeem a pet ( from the Razer rewards store ) but the pet was given to the wrong Character It didn't ask me anything. Is...

    Started by webiao‎, 12-13-2016 11:23 AM
    • Replies: 0
    • Views: 287
    12-13-2016, 11:23 AM Go to last post
  8. Que Commands?

    Is there a key command to refresh the que window if it appears stuck or it disappears if you alt-enter to switch between windowed and full screen?

    Started by Karack2‎, 12-13-2016 11:13 AM
    • Replies: 0
    • Views: 322
    12-13-2016, 11:13 AM Go to last post
  9. Reckoning Queue Freezing

    Every time I get into the queue for Reckoning it freezes my spot and does not update anymore about a half hour after I am in queue. It has been doing...

    Started by Hatrick‎, 12-13-2016 10:35 AM
    • Replies: 0
    • Views: 340
    12-13-2016, 10:35 AM Go to last post
  10. Exclamation ArcheAge Revelation Founder's Appreciation Crate Voucher

    I redeemed my "ArcheAge Revelation Founder's Appreciation Crate Voucher" before creating a character, and it said it would be given to the first...

    Started by TheNugget‎, 12-13-2016 09:27 AM
    • Replies: 1
    • Views: 568
    12-13-2016, 09:31 AM Go to last post
  11. Fiend without Patron get's Queued before me?

    I was in a queue with a friend who isn't patron and has never played this game. I was in Queue for a good 15 minutes before him on my fresh start...

    Started by NickTheCanadian‎, 12-13-2016 09:30 AM
    • Replies: 0
    • Views: 254
    12-13-2016, 09:30 AM Go to last post
  12. Cant Login

    Hello everyone I cant log in to archeage and I get blackscreen afther the cryengine animation. Then I wait for 5 or 10 minutes and I finaly get...

    Started by Kostis‎, 12-13-2016 08:56 AM
    • Replies: 0
    • Views: 274
    12-13-2016, 08:56 AM Go to last post
  13. Where is support?? i cannot play

    HI, I make new account yesterday i bought patron credits i spend many money, and what?? 1hour before launching server i must verify my localization...

    Started by Ireth8484‎, 12-11-2016 05:06 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 950
    12-13-2016, 08:47 AM Go to last post
  14. Thumbs up Payment Cancel

    I am canceling the payment I made by paypal. I already tried to be friendly but it is not possible. Ticket: 767300 and 768545

    Started by julianosan‎, 12-13-2016 05:39 AM
    • Replies: 1
    • Views: 259
    12-13-2016, 08:44 AM Go to last post
  15. Version Number Needed

    Hello, I need to repatch 3.0 for some glyph issues, i was wondering if anyone knows the EXACT version before the 2.5gb patch Thanks in advance

    Started by Ravelneth‎, 12-12-2016 11:00 AM
    • Replies: 3
    • Views: 257
    12-13-2016, 08:05 AM Go to last post
  16. Waited in queue for hours and the disconnected when logging in

    So the title says it all. Its extremely frustrating when you patiently wait in line for hours and then get disconnecting when logging in. Waited...

    Started by Spencesir‎, 12-13-2016 03:35 AM
    • Replies: 1
    • Views: 293
    12-13-2016, 06:36 AM Go to last post
  17. Error #1005

    for the nth time today.. and yes I did everything you asked for including troubleshooting,reinstall,etc. So what gives?? A lot have the same problem...

    Started by ALEZ‎, 12-13-2016 06:16 AM
    • Replies: 0
    • Views: 261
    12-13-2016, 06:16 AM Go to last post
  18. Cannot buy anything! Why wont you take my money :P

    I cant buy anything on my account ive put in tickets and no responses, says my account needs to be authorized by a human. I just want to get the...

    Started by Fourmaccount‎, 12-13-2016 05:49 AM
    • Replies: 2
    • Views: 245
    12-13-2016, 06:14 AM Go to last post
  19. Exclamation Do I really need to create an email/account per new account?

    Do I really need to create a new email per account? We have seen quite some improvements in support for multiple accounts, can we not have one email...

    Started by Tankermain‎, 12-13-2016 05:29 AM
    • Replies: 0
    • Views: 362
    12-13-2016, 05:29 AM Go to last post
  20. Game wont load past start up splash screen.

    Ive reinstalled, put exceptions on the folder and exe. The splash highlights up to "violence" and then disappears without any errors.

    Started by Awthentik‎, 12-10-2016 06:28 PM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 6,854
    12-13-2016, 04:52 AM Go to last post

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