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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 749
    • Views: 123,448
    01-15-2019, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 246
    • Views: 46,520
    01-11-2019, 06:38 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,325
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,813
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,848
    07-17-2014, 08:31 AM Go to last post
  1. Can't buy Fresh Start Archeum Packs

    So I've been trying to buy one of the Fresh Start Packs since yesterday, and even though I've made sure that I'm on the right account and everything,...

    Started by Phorofyv‎, 12-12-2016 04:14 PM
    • Replies: 0
    • Views: 250
    12-12-2016, 04:14 PM Go to last post
  2. error 1034 while patching to 3.0

    i've already shut down firewall/anti-virus..... i've also submitted a ticket(still no reply)

    Started by xso111‎, 12-12-2016 03:13 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 296
    12-12-2016, 03:51 PM Go to last post
  3. Wrongfully banned.

    Character Name: Riot Server: Vengeance Lvl 1

    Started by JanLuwi‎, 12-12-2016 03:47 PM
    • Replies: 0
    • Views: 327
    12-12-2016, 03:47 PM Go to last post
  4. Stuck in the same spot in queue for over an hour, no disconnect message.

    Hello all. Before leaving for work (around 4:30 PM EST) I did what any sensible player would do, and fired up my queue, in hopes that the stars...

    Started by Niheii‎, 09-20-2014 08:10 PM
    • Replies: 3
    • Views: 545
    12-12-2016, 03:45 PM Go to last post
  5. preorder revalations pack not showing up in store

    I prepurchased the revalations pack, got the mount fine, but still no pack when I log into the store. I was under the impression they were to be...

    Started by Debasue‎, 12-12-2016 01:22 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 357
    12-12-2016, 03:44 PM Go to last post
  6. cant buy patron heeeelp

    ticket number is #768102 someone please check it i need to get land!

    Started by OvidiuHiei‎, 12-12-2016 03:40 PM
    • Replies: 0
    • Views: 233
    12-12-2016, 03:40 PM Go to last post
  7. Unable to submit ticket - Accidental trashing of workers comp pots

    Hi there, I was attempting to make space in my inventory and accidently trashed 3 workers comp pots (bound) from the labor stipend. I was not...

    Started by Traderguy‎, 12-12-2016 12:47 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 212
    12-12-2016, 03:35 PM Go to last post
  8. cant buy credit packs

    cant buy the level 15+ stuff. not cool. I want to p2w

    Started by cScopis‎, 12-12-2016 09:26 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 281
    12-12-2016, 03:33 PM Go to last post
  9. Is Customer Support team working today??

    I need help with REQUEST #766117. Where is the live chat? I need to get it solved asap!

    Started by zoe08‎, 12-11-2016 03:32 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 10
    • Views: 783
    12-12-2016, 03:27 PM Go to last post
  10. Glyph infinite update

    Everytime i open glyph it needs an update and start updating. After it finishes updating, another new update is required and that simply never...

    Started by Sakuray‎, 12-12-2016 11:14 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 850
    12-12-2016, 03:22 PM Go to last post
  11. Cannot Buy Credits After Patron

    I have attempted to buy credits after patron and my transaction keeps getting declined. I was asked to try other payment methods-All with the...

    Started by Yakabeee‎, 12-12-2016 11:10 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 326
    12-12-2016, 03:18 PM Go to last post
  12. Can't Purchase Fresh Start Packs

    the Website keeps saying i must have a Fresh Start Character, My guy is 17 now, and still won't let me buy one of the packs?

    Started by Daphonic‎, 12-11-2016 09:08 PM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 680
    12-12-2016, 03:16 PM Go to last post
  13. No more transfer ?

    I would like to know when Transfers will be avalaible again... I want to transfer my main but it seems the option is disabled. Any infos ?

    Started by Luniliel‎, 12-12-2016 05:03 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 530
    12-12-2016, 03:10 PM Go to last post
  14. Exclamation I got a error and could not delete character on kraken's server

    Well, since launched 3.0 i wanted to see the new class, so i created a dwarf on Kraken's server, after i play a while to see only, you guys announce...

    Started by Wallz‎, 12-12-2016 02:20 PM
    • Replies: 0
    • Views: 300
    12-12-2016, 02:20 PM Go to last post
  15. Game won't load after splash screen, no errors.

    I'm clueless! I was playing fine yesterday on the new European server for hours until I had to go to bed. Now the game simply won't launch and I've...

    Started by Naruto EU‎, 12-11-2016 10:18 AM
    • Replies: 4
    • Views: 595
    12-12-2016, 01:52 PM Go to last post
  16. Reset account status

    Hello I create 2 new account and choose fresh server but now i think it's mistake and want play on legacy any chance reset my accounts status?...

    Started by MindaugasR‎, 12-12-2016 12:53 PM
    • Replies: 0
    • Views: 295
    12-12-2016, 12:53 PM Go to last post
  17. Mistracer Mount Pax Prime 2016 Code - Where to receive it?

    Already redeemed my code and it shows up in my account history but I still haven't received my mount yet. Where do I go to get it?

    Started by Linduviel‎, 12-12-2016 01:01 AM
    • Replies: 1
    • Views: 583
    12-12-2016, 12:35 PM Go to last post
  18. i cant redeen code to put patron, i buy a 3250 pack on Rixty website and are invalid?

    i cant redeen code to put patron, i buy a 3250 pack on Rixty website and are invalid? ticket number, #766983 and #766990, plx check it?

    Started by FernaoOliveira‎, 12-12-2016 02:36 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 806
    12-12-2016, 12:20 PM Go to last post
  19. Lightbulb Account banned

    Hello dear Archeage-Team, i was levling and get disconnected and now iam banned? Can u Help me?

    Started by Chao1994‎, 12-12-2016 07:45 AM
    2 Pages
    1 2
    • Replies: 16
    • Views: 1,287
    12-12-2016, 10:44 AM Go to last post
  20. Game Crashes... my entire Computer?

    So i know this may seem unorthodox and i'm not blaming it on the game itself but, does anyone else have this problem? I can run the game fine, log...

    Started by Violet‎, 07-17-2014 06:22 PM
    3 Pages
    1 2 3
    • Replies: 28
    • Views: 11,970
    12-12-2016, 10:29 AM Go to last post

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