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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 748
    • Views: 31,423
    Today, 12:00 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    79 Pages
    1 2 3 ... 79
    • Replies: 782
    • Views: 130,720
    05-20-2019, 09:47 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    26 Pages
    1 2 3 ... 26
    18 Archeage Team Post(s)
    • Replies: 258
    • Views: 50,334
    04-12-2019, 06:16 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,690
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 435133f Current version number - 436736f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 11,500
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,487
    07-17-2014, 08:31 AM Go to last post
  1. Can't Create a Character

    Hello there. I'm coming back after a long time away, I played back at launch but was disappointed by several aspects of the game and so I stopped...

    Started by DaniAngione‎, 12-18-2016 08:07 PM
    • Replies: 4
    • Views: 1,567
    12-20-2016, 11:40 AM Go to last post
  2. Missing Patron

    im miss my patron since two days. I made a ticket, #778429 no responce. no patron in game, but in my account i can see the the two days are...

    Started by koalissa‎, 12-20-2016 10:25 AM
    • Replies: 0
    • Views: 365
    12-20-2016, 10:25 AM Go to last post
  3. can't change server

    is a bug or something like that? i buy credit but now i can't change server.. i would like change from kyprosa to leviathan.... someone can help me?...

    Started by Brambal‎, 12-20-2016 12:51 AM
    • Replies: 2
    • Views: 639
    12-20-2016, 07:56 AM Go to last post
  4. Archeage Won't Install - Error #1005 After Decompressing

    Glyph seems to download all the files, verify them, and run the Decompressing phase. Then, no matter what else I've done, it always ends with Error...

    Started by Madrigar‎, 09-20-2014 01:46 PM
    4 Pages
    1 2 3 ... 4
    2 Archeage Team Post(s)
    • Replies: 33
    • Views: 29,668
    12-20-2016, 05:17 AM Go to last post
  5. Error 1005

    I don't know what to do. My internet is slow so i am definitely not sitting through the game downloading again. I've given enough of my time fighting...

    Started by Rysus‎, 12-19-2016 04:33 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 11
    • Views: 2,829
    12-20-2016, 05:08 AM Go to last post
  6. Disconnected by gamemaster

    Hi, I have been playing for the past 1-2 days perfectly fine but now I am being disconnected by gamemaster. I used to have this issue for the first 4...

    Started by oapel‎, 12-19-2016 07:02 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 1,005
    12-20-2016, 01:31 AM Go to last post
  7. How do I get my money back?

    I think the title is good enough. How do I get my money back?

    Started by Dawnn‎, 12-19-2016 01:47 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 778
    12-20-2016, 01:01 AM Go to last post
  8. Missing Gold after server maintinence

    Hello, just before the servers came down today for the patch i had gold on my character seductra, after logging back in a few minutes ago, all of my...

    Started by Seductra1‎, 12-19-2016 07:05 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 440
    12-20-2016, 12:55 AM Go to last post
  9. Failed to load game data

    Okay, this is some next level ♥♥♥♥♥♥♥♥ all over again.. once more we have another error and any of the solutions that you guys give to players arent...

    Started by intel‎, 12-19-2016 07:15 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 419
    12-20-2016, 12:53 AM Go to last post
  10. PC Random Restarts

    Hello, this doesn't happen in any other game or at any other time then when I am playing AA but I can't figure out the exact reason for this problem....

    Started by Ligeros‎, 12-19-2016 07:07 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 10
    • Views: 1,832
    12-20-2016, 12:53 AM Go to last post
  11. Support ticket not working. Please help, need to be resent my code for Legendary Founder's pack from Dec 9 gift email

    I need to be resent my code that was said to be sent in this article. I have an open ticket #774686 Also to clarify, I am a trailblazer with the...

    Started by Rifthunter‎, 12-19-2016 08:31 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 548
    12-20-2016, 12:49 AM Go to last post
  12. Question Game tabs out and sits in taskbar.

    The game is still responsive when it does this and I can get get the game back after poking it for a while buts still an annoying issue.

    Started by Loli29‎, 12-19-2016 11:02 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 518
    12-20-2016, 12:36 AM Go to last post
  13. december 19th update not showing up

    When I start my glyph client, now that the servers have come back online after the maintenance, it's not asking me to update and if I press play,...

    Started by Elizianna‎, 12-19-2016 05:58 PM
    • Replies: 2
    • Views: 414
    12-19-2016, 10:21 PM Go to last post
  14. I canceled update now "Failed to load Game Data"

    Hey, i canceled the update on Na bc i wasnt sure if eu had same update. Then i tried to start eu and "failed to load game data" same thing happens...

    Started by ResurioxZ‎, 12-19-2016 09:49 PM
    • Replies: 2
    • Views: 385
    12-19-2016, 10:10 PM Go to last post
  15. Character Wont Delete Even after Server Maintenece

    Hi all I am new to the game and made a character on one of the legacy worlds then found out what these fresh ones were for. I deleted my character...

    Started by Qualkeck‎, 12-19-2016 07:01 PM
    • Replies: 1
    • Views: 484
    12-19-2016, 07:06 PM Go to last post
  16. Exclamation Failed Character Delete - Submitting ticket daily

    Until we get some response or solution I'm going to be kicking up sand and submitting daily tickets. People should join me as this is the only way to...

    Started by Nephiral‎, 12-19-2016 06:39 PM
    • Replies: 0
    • Views: 500
    12-19-2016, 06:39 PM Go to last post
  17. Failed to load game data error.

    I think closing the other thread may be premature. Tried 3 times gonna try reinstalling.

    Started by BigRoss‎, 12-19-2016 06:22 PM
    • Replies: 1
    • Views: 292
    12-19-2016, 06:25 PM Go to last post
  18. Accidentally Deleted Cabinet

    I opened a ticket a few days ago but instead of left clicking a cabinet (Otherworld Storage Chest), I right clicked it and it went *poof* deleted. I...

    Started by Doodler‎, 12-19-2016 05:46 PM
    • Replies: 0
    • Views: 249
    12-19-2016, 05:46 PM Go to last post
  19. what is this Game full bug

    im waiting 8 hours after enter game http://prntscr.com/dlfzou I will wait eight hours to re-enter http://prntscr.com/dlg40i

    Started by oCaNNaR‎, 12-19-2016 01:04 PM
    • Replies: 1
    • Views: 276
    12-19-2016, 04:43 PM Go to last post
  20. Angry Game Crashing on Splash Screen

    My game crashes after the loading on splash screen hits 3rd line. Now, i already tried your crash fix thingys and even changing DX9 to DX11....

    Started by Frosery‎, 12-18-2016 10:24 PM
    • Replies: 5
    • Views: 806
    12-19-2016, 04:32 PM Go to last post

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