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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 738
    • Views: 115,885
    08-07-2018, 12:36 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,606
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,175
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,221
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,217
    07-17-2014, 08:31 AM Go to last post
  1. Lost Items on Mail

    How to recover lost mail? is there a way to recover them? its a lot of stuff :( . Would appreciate a solution GM. Thanks

    Started by ImBusy‎, 11-08-2016 03:10 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 1,306
    11-11-2016, 05:57 PM Go to last post
  2. Tested symptons of issues

    I know you are aware of the issue, I have already claimed my loyalty tokens (thank you), but on the off chance that this information may be useful...

    Started by thatios‎, 11-11-2016 02:03 PM
    • Replies: 0
    • Views: 350
    11-11-2016, 02:03 PM Go to last post
  3. Questions for Fresh start.

    If i create a new account now to use for the fresh start servers, will i actually be able to use it? or do i wait for the dec 10 update to create my...

    Started by Djinsei‎, 11-10-2016 04:00 PM
    • Replies: 2
    • Views: 318
    11-11-2016, 11:03 AM Go to last post
  4. Missing Items in Mailbox

    How to recover all the missing items in MAILBOX? lost a lot Appreciate it if resolved ASAP

    Started by ImBusy‎, 11-11-2016 05:06 AM
    • Replies: 1
    • Views: 419
    11-11-2016, 05:15 AM Go to last post
  5. Glyph multiple account login does not save accounts

    I can't be the only one with this problem, but I couldn't find anything in the search feature that matched my problem. Glyph will not save...

    Started by Edgeglow‎, 11-10-2016 01:45 AM
    • Replies: 2
    • Views: 807
    11-10-2016, 02:22 AM Go to last post
  6. Error 1005

    I have uninstalled and reinstalled Archeage/Glyph 4 times today since the patch. I'm still getting the error. I have read the various "fixes" but...

    Started by Obni‎, 11-09-2016 07:27 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 769
    11-10-2016, 12:07 AM Go to last post
  7. -Constant crashes - after patch

    Server keeps booting everyone every 10 minutes or so..... ..Tahyang

    Started by Battlehawke‎, 11-09-2016 06:13 PM
    • Replies: 4
    • Views: 382
    11-09-2016, 06:29 PM Go to last post
  8. Game Crashing and LAG

    Several people on my server Salphira have been crashing since patch came out there have also been huge lag spikes every few minutes and this is with...

    Started by Devilscandy‎, 11-09-2016 06:16 PM
    • Replies: 0
    • Views: 358
    11-09-2016, 06:16 PM Go to last post
  9. Event bugs

    Completed the Delicious Turkey quest and didn't get credit for it. One more of those and I will be screwed out of the pet after two months of hard...

    Started by MMOSoul‎, 11-09-2016 05:13 PM
    • Replies: 0
    • Views: 322
    11-09-2016, 05:13 PM Go to last post
  10. Account got ban/suspended

    Hi my account got ban/suspended for some reason and I didn't even know why. Anyways I already submitted a i just want to make sure that I'm making a...

    Started by Yeldan‎, 11-09-2016 02:40 PM
    • Replies: 1
    • Views: 603
    11-09-2016, 02:47 PM Go to last post
  11. Failed To Load Game Data: Yet again. The Sequel.

    4th patch in a ROW that has caused me to fail to load game data. each time I need to completely re-install the game, sometimes multiple times. I...

    Started by ArchiusPendragon‎, 11-09-2016 11:42 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 474
    11-09-2016, 02:45 PM Go to last post
  12. Unhappy Trojan in glyph executable

    The Glyph application downloaded a Trojan, or maybe my antivirus mistook it for one. It said that "glyphcrashhandler.exe" is PDM:...

    Started by Truffula‎, 11-02-2016 10:02 PM
    3 Pages
    1 2 3
    2 Archeage Team Post(s)
    • Replies: 23
    • Views: 5,198
    11-09-2016, 03:21 AM Go to last post
  13. TCB chunks?

    Wth kind of error is that from? I'd just logged in on my of my characters in Aranzeb and hadn't even moved yet. It's says it's a CryEngine error...

    Started by Pagan‎, 09-19-2015 02:18 PM
    • Replies: 2
    • Views: 676
    11-09-2016, 12:04 AM Go to last post
  14. Is there anyone I can contact? Important/urgent

    Hello! Is there anyone I can contact directly? I bought a one month subscription to Archage last month thinking it would be a one off...not realizing...

    Started by Evangalist‎, 11-05-2016 02:48 PM
    • Replies: 2
    • Views: 668
    11-08-2016, 12:06 AM Go to last post
  15. Can't start more than one clients

    Up until yesterday I was able to run up to 5 clients on my computer, usually running just 3, all controlled manually (for different profficiencies)...

    Started by Ereveton‎, 11-06-2016 08:29 AM
    • Replies: 1
    • Views: 547
    11-07-2016, 12:43 AM Go to last post
  16. fell out of the world now game is broken

    (I sent a ticket last night and still no response, and the gms in-game havent even seen me yet) I was driving my car around and accidentally drove...

    Started by mattmanlex‎, 11-06-2016 06:15 AM
    3 Archeage Team Post(s)
    • Replies: 8
    • Views: 1,038
    11-07-2016, 12:14 AM Go to last post
  17. Account delete

    Hello I plan back in this game after new server release but read that need new account to acces it. Problem that i don't want create another Email...

    Started by MinR‎, 11-06-2016 04:37 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 1,027
    11-06-2016, 08:21 AM Go to last post
  18. Thumbs up can only have 2 characters

    I tried this game way back when and liked it ... didn't have much time to give it but I came back ... now I wanted to start fresh and was limited to...

    Started by Lodendsg‎, 11-04-2016 08:36 PM
    • Replies: 2
    • Views: 620
    11-05-2016, 10:20 AM Go to last post
  19. Unskippable cutscene crash

    Hi Whenever I launch the game I get 4 cutscenes, 3 of them I can skip with escape and then the last one I can't seem to skip and my game crashes...

    Started by samdrewpictures‎, 07-30-2014 06:59 PM
    • Replies: 9
    • Views: 5,735
    11-05-2016, 09:22 AM Go to last post
  20. Please fix your store

    I have multiple accounts and I am finding it a disaster to work with the trion store. I purchase lots of items online, my paypal is very busy, but...

    Started by boplf‎, 11-04-2016 11:54 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 578
    11-04-2016, 05:06 PM Go to last post

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