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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 740
    • Views: 118,312
    10-11-2018, 08:45 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 43,569
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,618
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,436
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,430
    07-17-2014, 08:31 AM Go to last post
  1. Unable to pay for Patron

    Im trying to get Patron status on my account but every time I try it says "Unable to complete your purchase!" All my information is correct, and I...

    Started by cheatcodehoe‎, 11-26-2016 06:55 PM
    2 Archeage Team Post(s)
    • Replies: 4
    • Views: 526
    11-30-2016, 01:42 PM Go to last post
  2. Lightbulb [Solution] How to save multiple accounts info while playing on Steam!

    This information was actually taken from another thread in PTS section so i wanted to place it here and probably get it pinned because this will fix...

    Started by AleXiC94‎, 11-30-2016 10:43 AM
    • Replies: 0
    • Views: 377
    11-30-2016, 10:43 AM Go to last post
  3. what is Fraudulent use of Billing Information?

    my account been banned ,they say because of fraudulent account activity.because i very sure i don`t do anything wrong.really what is fraudulent...

    Started by Edouard95‎, 11-30-2016 04:33 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 485
    11-30-2016, 09:34 AM Go to last post
  4. 3.0 fresh start accoutn question

    Is there a way i can just get me charterers wiped off of my current account and then have it flagged ready for the fresh start servers. It is a lot...

    Started by dralch‎, 11-30-2016 05:23 AM
    • Replies: 0
    • Views: 316
    11-30-2016, 05:23 AM Go to last post
  5. Not receiving video title

    This one was pasted from the "Game feedback" section, Now I'll type it in the correct section. If I were able to delete the previous thread I would....

    Started by Niruo‎, 11-21-2016 01:55 AM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 12
    • Views: 2,362
    11-30-2016, 02:16 AM Go to last post
  6. Exclamation Stop my patron to charge me at a higher rate?

    You guys sent me an email stating my patron was suspended, please update your payment. I have 2 cards on file one is expired but the default is not....

    Started by Inkedbettie‎, 11-29-2016 09:22 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 664
    11-30-2016, 12:02 AM Go to last post
  7. Trying to play on PTS, but nothing happens when I click play

    Wrong forum, please delete.

    Started by Excessive Paranoia‎, 11-29-2016 09:14 PM
    • Replies: 0
    • Views: 274
    11-29-2016, 09:14 PM Go to last post
  8. Unable to purchase patron status

    Ive tried multiple credit cards and it keeps giving me errors, ive been tried waiting and submitted a ticket yesterday but have yet to receive a...

    Started by Kilmar‎, 11-29-2016 10:52 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 347
    11-29-2016, 11:59 AM Go to last post
  9. Glyph won't let me remove CC info

    deleted post, solved through CC company, will just block Trion on the card.

    Started by Komiku‎, 11-25-2016 12:23 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 594
    11-28-2016, 08:02 AM Go to last post
  10. Foolish error

    I mistakenly evenstoned my new tassets, breaking them down into parts. Would there be an possibility of a mulligan, of retrieving my original piece?...

    Started by Beneanybaby‎, 11-26-2016 04:48 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 510
    11-28-2016, 01:42 AM Go to last post
  11. Payments

    Hi, I'm a returning player to the game and have been spending some money. Every time I do, my order goes through some sort of "review" process....

    Started by Concubine‎, 11-26-2016 06:57 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 514
    11-27-2016, 08:42 AM Go to last post
  12. Amazon archeum packs

    Hello, Please update Archeage Amazon Game Code Packs, I usually purchase multiple game codes and pass them out as well as apply them to my own...

    Started by Michael Vanity‎, 11-26-2016 11:39 PM
    • Replies: 0
    • Views: 521
    11-26-2016, 11:39 PM Go to last post
  13. Bought new 150$ packs, and didnt get anything.

    Bought the new 150$ pack, and only got a untradeable wrapped hellfire Pegasus, nothing else. No credits added to the account or items in the mail, or...

    Started by Meowing‎, 11-26-2016 03:47 PM
    • Replies: 2
    • Views: 375
    11-26-2016, 04:28 PM Go to last post
  14. Error 2025 no fix on forums working

    Hi, I've been locked out of the glyph website and the glyph app on all of my pcs for almost 20 hours. I am having trouble resetting my IP address and...

    Started by maiagarimasu‎, 11-26-2016 07:45 AM
    • Replies: 3
    • Views: 386
    11-26-2016, 10:09 AM Go to last post
  15. @ Celestrata Fresh Start Accounts

    Cmon guys.. please be more SPECIFIC on when and how we create fresh start accounts. We know that we need a new account, but if we create one now.....

    Started by Frammallamadingdong‎, 11-25-2016 10:09 PM
    • Replies: 0
    • Views: 416
    11-25-2016, 10:09 PM Go to last post
  16. Compensation - received pet but no login badge.

    Hey there, few people in our guild with the same problem, we've got only the pet but not the login badge. Is there any reason or way to receive it?...

    Started by Deliqo‎, 11-23-2016 09:06 AM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 597
    11-23-2016, 03:26 PM Go to last post
  17. Compenstaion question

    Will I receive the compensation if my patron just expired today?

    Started by Dreader‎, 11-23-2016 04:04 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 562
    11-23-2016, 10:57 AM Go to last post
  18. archeage + wtfast

    hi i come here because i need to help for run wtfast with archeage , at the moment i have error because wtfast is launche ,i really need this...

    Started by beriolil‎, 11-23-2016 08:45 AM
    • Replies: 0
    • Views: 516
    11-23-2016, 08:45 AM Go to last post
  19. Shatigon down?

    when i log in I get "verify username and password"?

    Started by Stalker‎, 11-22-2016 11:25 PM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 614
    11-23-2016, 03:15 AM Go to last post
  20. Transfer service down?

    trying to transfer a few alts around. says characters are online but that was an hour ago... everything is logged out anyone else having this...

    Started by DelBuddy‎, 11-22-2016 11:37 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 743
    11-23-2016, 12:01 AM Go to last post

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