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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    82 Pages
    1 2 3 ... 82
    • Replies: 818
    • Views: 44,837
    Yesterday, 11:52 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    89 Pages
    1 2 3 ... 89
    • Replies: 882
    • Views: 152,858
    Yesterday, 07:54 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    29 Pages
    1 2 3 ... 29
    18 Archeage Team Post(s)
    • Replies: 286
    • Views: 58,781
    01-17-2020, 04:44 PM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 8,232
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 13,912
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 27,325
    07-17-2014, 08:31 AM Go to last post
  1. Unhappy Name Change Bugged

    good morning this morning I tried to make the name change, but I had the account logged in, and then it did not work, I turned off the game and I...

    Started by Sparta‎, 02-25-2017 09:47 AM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 518
    02-25-2017, 10:30 AM Go to last post
  2. Wrapped Carrot Dash

    Hello I enter library with my alts and I saw in the chat that I acquired that item - a Wrapped carrot dash but there is nothing in my...

    Started by Oyranos‎, 02-23-2017 02:56 PM
    • Replies: 0
    • Views: 836
    02-23-2017, 02:56 PM Go to last post
  3. Please set my account country to France

    Please set my account country to France Request #838738 It's too long to get an answer, i'm in holiday tomorrow and i don't have a subscription.

    Started by Iceolo‎, 02-23-2017 10:41 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 392
    02-23-2017, 01:31 PM Go to last post
  4. Ember Nymph

    Sooo I chose a warborn to start off with. I'm doing just the racial quest line quests. Went to Damian talked to him and got my transformation gem....

    Started by Cptmcdunderpants‎, 02-20-2017 11:15 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 1,672
    02-23-2017, 09:05 AM Go to last post
  5. Having trouble with Archeage, either technical or in-game?

    Visit the support page and submit a ticket. That is all you are going to see them tell you on here. There really is no purpose for this forum other...

    Started by Archaelin‎, 02-23-2017 08:39 AM
    • Replies: 0
    • Views: 293
    02-23-2017, 08:39 AM Go to last post
  6. Question What should I do with game launcher to play game?

    And now it says that tbb.dl file is not there in the steam>steamapps>games>common> ache-age files. But it is there...not sure wat to do next any...

    Started by PrincessCaraboo‎, 02-22-2017 03:26 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 552
    02-23-2017, 06:42 AM Go to last post
  7. What is Happening with Trion Support? I'm waiting for a answer for almost a week.

    What is happening? I've sended a ticket Friday and since then I'm waiting and not even an email informing me that the ticket was received I've got......

    Started by Stronghart‎, 02-22-2017 05:28 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 494
    02-22-2017, 05:31 PM Go to last post
  8. Redeem Snail

    Solved

    Started by Mercurial‎, 02-22-2017 10:39 AM
    • Replies: 0
    • Views: 282
    02-22-2017, 10:39 AM Go to last post
  9. Fail to load game data!

    Hello everyone, I get this message today after the pacth (febuary 21) My History.txt is tell me <version 327948f> I was wondering if anyone...

    Started by laonsela‎, 02-21-2017 02:31 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 797
    02-22-2017, 05:37 AM Go to last post
  10. Whole client download every 2 days

    Hello, I've been playing Archeage for a few days now and every 2 days or so Trion launcher asks me to download a few files (when I choose 'play' )...

    Started by Vitanous‎, 02-21-2017 10:37 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 814
    02-22-2017, 01:03 AM Go to last post
  11. Game won't load when i click play

    After clicking play, hackshield comes up and nothing happens. The play button turns red again. Ive followed all the troubleshoot and still doesnt...

    Started by Icee‎, 09-17-2014 01:13 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 17
    • Views: 7,809
    02-22-2017, 12:26 AM Go to last post
  12. Sad

    The whole community of archeage. I want an answer from the management about banning my account. I'm playing two weeks for more than 8 hours a day....

    Started by genivitor‎, 02-21-2017 05:43 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 730
    02-21-2017, 10:50 PM Go to last post
  13. Website login to multiple patron accounts... now ERROR 2025 IP ban, HELP!

    So I just noticed that I didn't collect the compensation potion on my accounts, and so I started logging into all my Patron accounts (I have 9 patron...

    Started by kueklol‎, 02-21-2017 01:38 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 776
    02-21-2017, 02:03 PM Go to last post
  14. Arrow Graphic issues and lag

    So to start with history, i have played Archeage before. My laptop is quite ♥♥♥♥ty :) but i have managed to play on normal to medium settings before....

    Started by Natasha3690‎, 01-03-2017 11:27 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 1,680
    02-21-2017, 01:28 PM Go to last post
  15. suspension/ban

    Good Morning. I have a server account reckoning with only one character and today it was disconnected by gamemaster. Now when trying to login. I...

    Started by genivitor‎, 02-21-2017 08:22 AM
    • Replies: 1
    • Views: 461
    02-21-2017, 08:49 AM Go to last post
  16. history version

    Hello, can i get please the current version number of the history file and the previous one as i get failed to load data error europe servers

    Started by Hagag‎, 02-20-2017 06:38 PM
    • Replies: 7
    • Views: 2,116
    02-21-2017, 03:44 AM Go to last post
  17. archeage re-download

    Update archeage EU and when I returned to NA ask me to re-download, I have to download again or wait for the NA update?

    Started by Voden17‎, 02-21-2017 02:19 AM
    • Replies: 0
    • Views: 345
    02-21-2017, 02:19 AM Go to last post
  18. got auto teleported while carrying a pack

    REQUEST #835441 got ported 3x while riding on my alts hauler with wasted time/pack/eco. got ported to the sky and underground causing me to die...

    Started by Stakz27‎, 02-18-2017 12:10 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 518
    02-20-2017, 04:36 PM Go to last post
  19. 20/02/2017 Character missing

    Hi, i started playing few years ago, and quit before lvl 55 cap came out, i came back after the release of the lvl 55cap came out, i started playing...

    Started by Moovingon‎, 02-20-2017 01:23 PM
    • Replies: 1
    • Views: 448
    02-20-2017, 01:29 PM Go to last post
  20. Unhappy Multiple Disconnects (Gods Have disconnected you)

    Hi, I've been trying to play today but i keep getting disconnected. I thought it was my ISP so i made AT&T swap out my modem, but nope it's still...

    Started by Cherufe‎, 02-18-2017 07:07 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 461
    02-19-2017, 01:55 PM Go to last post

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