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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    66 Pages
    1 2 3 ... 66
    • Replies: 655
    • Views: 63,166
    04-24-2017, 11:16 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 231
    • Views: 24,967
    03-25-2017, 07:50 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 32,201
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,912
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,679
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,597
    07-17-2014, 08:31 AM Go to last post
  1. Can't log on NA servers

    this error.

    Started by PETHEPYRO‎, 12-11-2015 10:59 AM
    2 Pages
    1 2
    • Replies: 15
    • Views: 624
    12-11-2015, 11:46 AM Go to last post
  2. Account Banned After trade gold

    Care guys : Trading gold with my family and got banned of all accounts on my and friend IP. ( i dont't sell, give for someting to buy ) Gold...

    Started by avdeoks‎, 12-11-2015 11:16 AM
    • Replies: 1
    • Views: 364
    12-11-2015, 11:22 AM Go to last post
  3. Angry Paid for Patron but did not receive 30 days

    My subscription was expiring so I paid 14.99 for another 30 days. I got the receipt but I noticed on my account that I still only had one day left....

    Started by Bernard‎, 12-11-2015 06:12 AM
    • Replies: 7
    • Views: 427
    12-11-2015, 10:46 AM Go to last post
  4. Solved: Archeage crashes at splash screen with no error after re-installing

    This was solved for me because there is a symlink in the 'Documents' folder that holds your screenshots and UCC and other client data, and it ended...

    Started by stupidgirl‎, 12-10-2015 11:39 PM
    • Replies: 2
    • Views: 599
    12-11-2015, 09:20 AM Go to last post
  5. Error #2025

    Error # 2025 again. I can not log into the game from Cyprus. But my friend from Italy can enter. Also I can't enter on website...

    Started by Heckfly‎, 12-11-2015 04:11 AM
    • Replies: 1
    • Views: 308
    12-11-2015, 09:16 AM Go to last post
  6. Integrated HD Graphics and Nvidia problem

    So, i bought new laptop, it's nothing special but it should run AA on mid-high smooth on 1366x768. It can run GTA 5 on low settings with 40 FPS, it...

    Started by NAT3690‎, 12-10-2015 02:21 PM
    • Replies: 3
    • Views: 894
    12-11-2015, 09:13 AM Go to last post
  7. game can't start after pacth

    I have redownload the game that won't work ( glyph can start /but the game can't it close before i get to the cinematic page) What i can do...

    Started by gala‎, 12-10-2015 11:11 AM
    • Replies: 1
    • Views: 268
    12-11-2015, 05:49 AM Go to last post
  8. Game failing to start!

    Hello, I can't get my game to start anymore since the last patch. After I press 'PLAY' in Glyph, the Splash Art comes up and stays there untill...

    Started by Legace‎, 11-26-2015 03:08 PM
    • Replies: 5
    • Views: 616
    12-11-2015, 04:11 AM Go to last post
  9. Failed to load game data

    Does anyone have the history text prior to the most recent winter update patch? On the splash screen it says that my game failed to load the game...

    Started by Deora‎, 12-10-2015 11:40 AM
    • Replies: 1
    • Views: 260
    12-10-2015, 04:21 PM Go to last post
  10. this name is pending deletion . Please try again after maintenance

    I exclude my character yesterday, and today they were really deleted , but in the LOBBY talks that have 4 character , but in choosing and creating...

    Started by PokemonGamming‎, 12-09-2015 05:49 PM
    • Replies: 5
    • Views: 342
    12-10-2015, 05:33 AM Go to last post
  11. Banned ?

    Hello there, just got mail that i am banned for "Your ArcheAge account under this email address has been banned for being well over the accidental or...

    Started by ragutiz‎, 12-10-2015 01:43 AM
    • Replies: 1
    • Views: 326
    12-10-2015, 02:35 AM Go to last post
  12. Broken Log-In Tracker Fix

    The fix that was implemented me caused me to miss out on the worker's compensation pot for logging in for 7 days. Is there anything that can be done...

    Started by crypticinsanity‎, 12-09-2015 06:37 PM
    • Replies: 3
    • Views: 284
    12-09-2015, 10:06 PM Go to last post
  13. Friend banned for economy exploitation?

    Can someone from Trion elaborate on this? >After reviewing pertinent logs, we have determined that the action taken against your account for...

    Started by Scarlet‎, 12-09-2015 02:15 AM
    • Replies: 4
    • Views: 556
    12-09-2015, 06:56 PM Go to last post
  14. My Credits Gone and I Did not Receive the Item

    The item was Yellow Regrade Charm. I just bought it, server lag, and nothing after. Server Morpheus.

    Started by Kaylore‎, 12-09-2015 12:01 PM
    • Replies: 1
    • Views: 231
    12-09-2015, 12:26 PM Go to last post
  15. Cant log into NA

    If anyone can help please, EU log in is fine but i get a "Login failed. server is busy, please try again" message. It does not get past the intro,...

    Started by Mageo‎, 12-07-2015 08:26 AM
    • Replies: 2
    • Views: 338
    12-09-2015, 11:07 AM Go to last post
  16. Lag / Disconnects since most recent patch

    Hi, ever since the most recent update i've been experiencing some pretty unplayable lag. I constantly have huge ping spikes and disconnects...

    Started by Scarlet‎, 12-06-2015 02:10 PM
    • Replies: 2
    • Views: 245
    12-08-2015, 03:31 AM Go to last post
  17. Question Unable to log-in

    Just started tonight. I launch game and it simply vanishes after "brand credits". I never see the server list screen. It just goes back to my desktop...

    Started by Ryaj‎, 12-07-2015 11:17 PM
    • Replies: 3
    • Views: 365
    12-07-2015, 11:28 PM Go to last post
  18. Morheus Server Not Listed

    Hi, Salutations! Today I experienced a problem when I log in AA. The Server Morpheus was not listed & I did check for any recent news or patches...

    Started by FunHats‎, 12-07-2015 10:30 PM
    • Replies: 1
    • Views: 258
    12-07-2015, 10:32 PM Go to last post
  19. Angry So

    Since when did having google open and having Discord running (chat app) constitute 3rd party programming? Brother got banned while in the Library in...

    Started by Reidel‎, 12-07-2015 05:54 PM
    • Replies: 0
    • Views: 270
    12-07-2015, 05:54 PM Go to last post
  20. [Glyph Issue] Glyph tell me my pasword/email is wrong but it isn't

    Since one of the recent Patches for Glyph (not sure which one but during the CB of Archeage everything was fine) i can't login into the Glyph...

    Started by Evers‎, 09-17-2014 11:15 AM
    3 Pages
    1 2 3
    2 Archeage Team Post(s)
    • Replies: 26
    • Views: 6,425
    12-07-2015, 04:54 PM Go to last post

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