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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    68 Pages
    1 2 3 ... 68
    • Replies: 676
    • Views: 93,796
    12-14-2017, 02:13 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 234
    • Views: 35,736
    10-19-2017, 01:41 AM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 40,514
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 6,675
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,146
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,058
    07-17-2014, 08:31 AM Go to last post
  1. Na/Eu patching and constantly editing history.txt file stupidity

    This has been the third time I've been locked out of the game for logging on EU without realizing it was patched. Now I've been locked out of the...

    Started by alibaba‎, 06-29-2016 01:02 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 1,410
    06-29-2016, 04:57 PM Go to last post
  2. Failed to load game data

    After installing new patch I am unable to login. It get to the last line of the archeage ascension load screen then it give me the error. Failed to...

    Started by Mykinater‎, 06-29-2016 12:25 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 712
    06-29-2016, 04:19 PM Go to last post
  3. 10GB download from nowhere!

    Hi, Im a EU Kyprossa player, I get disconected by gods and try to reconect game, and it say i have to do a 10GB update. I did the mainteinance update...

    Started by xDRAHAN‎, 06-29-2016 10:24 AM
    2 Pages
    1 2
    3 Archeage Team Post(s)
    • Replies: 18
    • Views: 2,905
    06-29-2016, 02:58 PM Go to last post
  4. where is My server?

    uh I dont see Nazar on NA list server..where is my character??

    Started by Song 1st‎, 06-29-2016 12:17 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 290
    06-29-2016, 12:26 PM Go to last post
  5. Friend has 239 files missing, updated - still can't login.

    I've looked everywhere and can't find a solution to this issue. She was logged in without problems yesterday, hasn't touched anything in her...

    Started by Diggot‎, 06-29-2016 09:34 AM
    • Replies: 0
    • Views: 195
    06-29-2016, 09:34 AM Go to last post
  6. Ingame skins not loading

    Hello, i was wondering if you could help me with a problem i have with the game. About two days ago i noticed that some ingame graphics are not...

    Started by Monabella‎, 06-28-2016 07:08 AM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 404
    06-29-2016, 09:10 AM Go to last post
  7. Need assistance !! I need to to know the version of AA after 2.9 Ascencion Update

    Hey guys help Me :c i was playing on EU server today and got update 83mb.. i thinkits cool..then i update it..after that i play about 30 minutes..and...

    Started by Song 1st‎, 06-29-2016 03:10 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 628
    06-29-2016, 09:04 AM Go to last post
  8. Cant Login on EU-Servers

    If I try to login on the EU-servers, i get the message that the gods have disconnected me. Also i cant click on any server to connect there. As for...

    Started by Darkfalcon‎, 06-29-2016 06:22 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 621
    06-29-2016, 08:52 AM Go to last post
  9. Exclamation Cancelling patron but still be charged

    I do not play AA for at least 3 months and have canceled all the payment for that. 4 days ago, i checked my bank account i found out that TRION...

    Started by arajaja0402‎, 06-29-2016 03:16 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 341
    06-29-2016, 08:45 AM Go to last post
  10. 72 hour + timer on ticket

    As mentioned. WHAT THE HELL IS GOING ON? Got a nice weapon which i crafted t6 to sell... accidently equiped as i used it at t5. after a nice...

    Started by Seplon‎, 06-26-2016 11:27 PM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 813
    06-29-2016, 08:44 AM Go to last post
  11. Thumbs up Why the hell there is no official thread on how to fix the 10gb download?

    I mean it's ok if you can't fix the launcher itself to avoid such trouble, but at least you should post a thread on how to deal with your...

    Started by xShadowWalkerx‎, 06-29-2016 06:13 AM
    • Replies: 6
    • Views: 578
    06-29-2016, 07:02 AM Go to last post
  12. My character Cant get leadership Point + cant do jurry

    i Need GM for this one :(:( well i was off about 1 year.. then i comeback just a week ago.. but i just known this after i check my Character stats.....

    Started by Song 1st‎, 06-29-2016 05:15 AM
    • Replies: 2
    • Views: 414
    06-29-2016, 05:43 AM Go to last post
  13. *sigh* Glyph - can't log in, again!

    Well Glyph worked swimmingly for about 2 weeks and fried again. This time on both Win7 and Win10 machines which means I can't play at all. Hope it...

    Started by Moleman‎, 06-27-2016 10:56 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 698
    06-29-2016, 04:20 AM Go to last post
  14. Found a typo in your terms and conditions.

    Hi Trion, I was reading the terms and conditions and believe I found a typo. Is alright if quote the terms and conditions on forums? Or do you...

    Started by Alazar‎, 06-28-2016 01:38 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 302
    06-28-2016, 10:43 AM Go to last post
  15. Question Dream ring quest bugged

    Hey guys, i got my dream ring quest about a month ago. I got it and did all of it up to the first ring and was about to get the ring and my mouse...

    Started by Jillana‎, 06-19-2016 12:06 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 566
    06-28-2016, 08:58 AM Go to last post
  16. CS- you need to READ messages before replying to them

    As an example refer to ticket # 654301 Why is it that every single time something happens and your stupid game eats an item you "thank me for...

    Started by arby‎, 06-26-2016 12:47 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 602
    06-28-2016, 08:40 AM Go to last post
  17. Account not working? flagged as a bot? "Servers are busy"

    Hello guys, so I created a 3rd account, activated patron, created a character and logged out. Then when I tried to login again I wont come past the...

    Started by Silverwing‎, 06-24-2016 05:58 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 449
    06-27-2016, 11:27 PM Go to last post
  18. Antler-accord elk armor

    copy paste from my ticket of 5 days ago or maybe fix it, really the reinder is a elk just a litle tall

    Started by Vgansa‎, 06-27-2016 12:47 PM
    • Replies: 0
    • Views: 1,099
    06-27-2016, 12:47 PM Go to last post
  19. Exclamation Can't log in at support page!

    I need assistance about few question I have and I can't log in on support page. I have 3 accounts and I am able to log in only with one of them, ...

    Started by tdsecchi‎, 06-24-2016 10:13 AM
    • Replies: 2
    • Views: 359
    06-27-2016, 03:00 AM Go to last post
  20. Gold Missing from Account

    I am missing several thousand gold from my account from last night. I have two factor authentication so I don't think my account was hacked but not...

    Started by kserritt‎, 06-25-2016 02:54 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 331
    06-25-2016, 03:15 PM Go to last post

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