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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    69 Pages
    1 2 3 ... 69
    • Replies: 683
    • Views: 102,760
    02-03-2018, 10:15 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 235
    • Views: 38,792
    01-25-2018, 09:54 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 7,606
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,516
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,414
    07-17-2014, 08:31 AM Go to last post
  1. NA Servers disconnecting

    Hi. would like to know what is going on with your NA servers? I keep on getting disconnected every 4-7 mins. However, when i play EU servers,...

    Started by Miyuzuki‎, 08-13-2016 11:02 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 469
    08-14-2016, 06:48 AM Go to last post
  2. Post Windows 10 - Our Current Status!

    UPDATE: As of today (July 27), and barring any last-minute changes made by Microsoft, ALL Trion games are ready for Windows 10 release. If you have...

    Started by TrionBrasse‎, 06-04-2015 05:48 PM
    11 Pages
    1 2 3 ... 11
    2 Archeage Team Post(s)
    • Replies: 102
    • Views: 50,353
    08-13-2016, 03:46 PM Go to last post
  3. Glyph Launcher + # Accounts

    Celestrata's initial post says we can store 30 accounts. Any more than 10 and the launcher forgets them when it gets restarted.

    Started by Modescond‎, 08-13-2016 09:03 AM
    • Replies: 0
    • Views: 489
    08-13-2016, 09:03 AM Go to last post
  4. Angry Patch Update Issue

    Anyone else having this issue with there openGl i tried reinstalling the game, launcher and my graphics drivers but still have the same issue

    Started by Recca73‎, 08-12-2016 01:26 PM
    • Replies: 1
    • Views: 414
    08-13-2016, 08:16 AM Go to last post
  5. Need help with purchasing

    So i wanted to buy APEXes however when i made purchase of 5 apex pack my money were taken from my credit card however i didnt receive any apex...

    Started by NyantaSan‎, 08-12-2016 09:12 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 463
    08-12-2016, 10:22 AM Go to last post
  6. Login Problems, thanks to Support not being there

    I have the error 2025 every 3 months, i dont know why. i dont get a knew IP when i unplug my fritzbox. on my laptotp i can play, if i connect with...

    Started by Koalissa‎, 08-11-2016 11:53 AM
    • Replies: 0
    • Views: 372
    08-11-2016, 11:53 AM Go to last post
  7. Good Archeage thanks for the ban

    good luck to all

    Started by Galvatyron‎, 08-11-2016 08:44 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 844
    08-11-2016, 09:59 AM Go to last post
  8. Angry Hurry please Urgent !

    ArcheAge : For all players, please, create the ULTIMATE patch for the error 1005 ! :mad: :mad: Don't tell me : unistall and install again the...

    Started by Aelfic on Salphira Vf En‎, 08-10-2016 03:50 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 448
    08-11-2016, 02:02 AM Go to last post
  9. Failed Purchase

    Is anyone else having a problem trying to buy off the Archeage store. All I'm getting is errors and failed purchases. Hopefully someone will have a...

    Started by RoxyRoo‎, 08-07-2016 08:54 AM
    2 Archeage Team Post(s)
    • Replies: 5
    • Views: 814
    08-10-2016, 01:35 PM Go to last post
  10. Still not getting Patron status.

    I paid for Patron status. I received a verification email, time-stamped for 1pm, 8/6/2016. I have logged in and out, played the game, in the last 30+...

    Started by taochilde60‎, 08-08-2016 04:56 AM
    3 Archeage Team Post(s)
    • Replies: 6
    • Views: 710
    08-10-2016, 11:07 AM Go to last post
  11. Patron bugged?

    Hey I recently submitted a ticket on my patron getting all buggy when it was about to renew (In game I dont have it, my account says I do). I was...

    Started by Brandic‎, 08-09-2016 03:35 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 477
    08-10-2016, 07:15 AM Go to last post
  12. Lightbulb Dev suggestion to help gameplay RP experience

    I have a suggestion to the Dev's to help game-play role-playing experiences. I didn't know where to post it so I'm posting it here. I think it...

    Started by SunHawk‎, 08-09-2016 02:25 PM
    • Replies: 0
    • Views: 174
    08-09-2016, 02:25 PM Go to last post
  13. Getting disconnected by the gods at server select screen

    Hello, Since yesterday I get disconnected after I select my server. I tried to log in numerous times reinstalled the game. Nothing yet. Anyone...

    Started by Malficious‎, 08-08-2016 02:44 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 477
    08-09-2016, 06:27 AM Go to last post
  14. Patron Status Missing

    I had a month of patron that i purchased from Apex Credits that expired on Thursday last week. On Wednesday last week i purchased patron directly by...

    Started by alzyrian‎, 08-08-2016 12:23 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 379
    08-08-2016, 11:18 PM Go to last post
  15. Constant dc

    I cant play AA in NA Server always get rekt by the gods and its hard to connect in AA forums Tried to play in EU. I can play without...

    Started by Ikiii‎, 08-08-2016 08:03 PM
    • Replies: 0
    • Views: 250
    08-08-2016, 08:03 PM Go to last post
  16. Missing patron buff....again.

    As the title says, I arrived home from work this morning to find my patron buff missing. This is the third time that this has happened through no...

    Started by Kithelan‎, 08-06-2016 08:00 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 474
    08-06-2016, 10:08 AM Go to last post
  17. Hacked Accounts

    Hello, currently 4 people in my guild have had compromised accounts. On Tahyang several more have been hacked in the past 5 days. They have been...

    Started by Drunkenhero‎, 08-04-2016 01:55 PM
    • Replies: 3
    • Views: 554
    08-05-2016, 12:29 PM Go to last post
  18. Another Hack?!? Tahyang Server's Kadashnikov. Trion response is again.... Not helpful.

    As some of you make know, Kadashnikov’s account was recently hacked and striped. All the valuables were sold/regraded/evenstoned. The money was they...

    Started by dylannnng‎, 08-04-2016 05:20 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 2,594
    08-05-2016, 11:25 AM Go to last post
    • Replies: 2
    • Views: 613
    08-05-2016, 10:52 AM Go to last post
  19. Unhappy Fix game_pak

    Is there a way to fix the game_pak file back to default without uninstalling and reinstalling and potentially losing all my saved options and such? ...

    Started by notebene‎, 08-04-2016 04:16 PM
    • Replies: 0
    • Views: 343
    08-04-2016, 04:16 PM Go to last post

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