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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 732
    • Views: 111,202
    05-09-2018, 09:02 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 238
    • Views: 40,992
    04-05-2018, 05:48 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,480
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,890
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,890
    07-17-2014, 08:31 AM Go to last post
  1. Account limited to 2 chars on 1 server

    Hi i have patron status and clearly on the bottom of the screen it says you can have up to 4 characters on ONE server and a total of 6 characters...

    Started by brayan3058‎, 10-16-2016 09:28 AM
    • Replies: 8
    • Views: 888
    10-17-2016, 04:59 AM Go to last post
  2. Farm 8x8 loss ?

    Hello, from now thank you very much for reading my query. It all started when one day not connect for a few months the game which had not given me...

    Started by Juleon‎, 10-09-2016 01:52 AM
    • Replies: 3
    • Views: 670
    10-15-2016, 10:22 AM Go to last post
  3. Toy Pieces quest does not count for the Achievement

    Event : Kill a worldboss and deliver it to the turkey nest. (Current event) If you get the toy sent to your mailbox then even if you deliver you...

    Started by Darsy‎, 10-14-2016 04:44 PM
    • Replies: 1
    • Views: 867
    10-15-2016, 07:53 AM Go to last post
  4. Question ArcheAge starts as korean version on pts

    Since the update from Sept. 26th, I've been unable to run the game on public test server. I start the game from glyph launcher as usual and the...

    Started by Nalaari‎, 10-02-2016 01:33 AM
    2 Archeage Team Post(s)
    • Replies: 7
    • Views: 1,842
    10-14-2016, 01:17 PM Go to last post
  5. Game Exploit

    There is a siege tower stuck in the Nuia Base Alliance entrance in Halcyona, and we can't get it out. It is blocking our golems from leaving and it...

    Started by Limastra‎, 10-14-2016 11:16 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 550
    10-14-2016, 12:28 PM Go to last post
  6. Failed to Load Framework dll, check your version

    So as the name implies, I got a "Failed to Load Framework dll, check your version" error when attempting to launch ArcheAge today. I've done a...

    Started by cbale2000‎, 10-13-2016 06:01 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 635
    10-14-2016, 08:38 AM Go to last post
  7. PTS server wont load

    When ever i try to load the game this happens. Only for PTS. https://i.gyazo.com/b58ab2a5f0ddfe80df0f6c6eabf122d2.png

    Started by xDaemos‎, 10-13-2016 09:44 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 628
    10-14-2016, 08:34 AM Go to last post
  8. 24H Chat ban still 3 days later

    It seems my chat ban still is ongoing after 3 days was wondering why? Also have a second problem thread is below. ...

    Started by unique‎, 10-14-2016 03:10 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 385
    10-14-2016, 08:33 AM Go to last post
  9. Generic Response twice

    Hello, I contacted support got a generic response responded again and got the same exact message. I made this support ticket after seeing the same...

    Started by unique‎, 10-13-2016 03:56 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 608
    10-14-2016, 08:32 AM Go to last post
  10. Billing issue, time wait for response?

    I just had a billing issue and with live chat gone I had to submit a ticket. Will it take multiple days to get a response?

    Started by Romerican423‎, 10-13-2016 02:17 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 453
    10-14-2016, 08:22 AM Go to last post
  11. Castle Work Permit gone

    So here's what happened to me, i went to prison and then my castle work permit was gone. Is that intended? its the first time that happened to me...

    Started by NastySakis‎, 10-14-2016 07:49 AM
    • Replies: 0
    • Views: 212
    10-14-2016, 07:49 AM Go to last post
  12. Just came back

    Hello, I just came back to the game from a 2 year break. I was always a trickster i noticed the homecoming gear and selected ranger without doing...

    Started by unique‎, 10-13-2016 12:13 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 577
    10-13-2016, 09:40 AM Go to last post
  13. Angry livestream prize :( @Celes plz Halp

    how i know if i won something from the AA livestream? there is like a list or something? if there is 1 then i would like to know if i won something...

    Started by Acruxio‎, 10-10-2016 02:27 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 548
    10-12-2016, 06:09 PM Go to last post
  14. Support Center just deleted $200 worth of credits intentionally.

    Hi there. I asked to get the 100 loyalty token bonus that you get with the $50 credit purchase (since I didnt get one). I bought 4x karma koin...

    Started by Lydia‎, 10-12-2016 01:06 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 466
    10-12-2016, 05:20 PM Go to last post
  15. Can't Login to Account (web)

    It says I'm logging in from a different site (which I'm not, at least I don't think my IP changed under me recently, will need to check that). At...

    Started by notebene‎, 10-12-2016 10:56 AM
    • Replies: 0
    • Views: 251
    10-12-2016, 10:56 AM Go to last post
  16. finally recovered my account from hackers, customer support treats me like sh..

    Finally was able to recover my account after my email and account were compromised. Most of my items were gone and my character was under a...

    Started by fairytaler‎, 10-11-2016 10:42 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 600
    10-11-2016, 02:06 PM Go to last post
  17. patron paid but not working

    I have a 31-day patron but it does not work in the game, a support is not responding

    Started by off‎, 10-11-2016 02:26 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 420
    10-11-2016, 09:41 AM Go to last post
  18. 4 apex

    I bought 4 APEXS they charged me but haven't given me the items and my ticket hasn't gotten a response and its been 16 hours.

    Started by Wildshot‎, 10-09-2016 12:00 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 432
    10-11-2016, 09:20 AM Go to last post
  19. Help with getting back a destroyed ayanad epic club by mistake

    I need some opinions of other people that maybe had a similar problem. I was regrading a tier 6 divine club to epic. This was a back up club. My...

    Started by Kahllan‎, 10-03-2016 04:55 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 945
    10-11-2016, 08:22 AM Go to last post
  20. Angry Curious... would a ticket help find out who emptied some chests?

    Recently, had a few chests cleared out. Still trying to figure out who may have been able to do it. Open to guild... I submitted a ticket, in...

    Started by InfluenzaCoughsalot‎, 09-26-2016 12:28 PM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 1,327
    10-10-2016, 08:49 AM Go to last post

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