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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    88 Pages
    1 2 3 ... 88
    • Replies: 875
    • Views: 148,519
    12-03-2019, 06:56 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    29 Pages
    1 2 3 ... 29
    18 Archeage Team Post(s)
    • Replies: 281
    • Views: 56,809
    11-28-2019, 07:16 PM Go to last post
  3. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    81 Pages
    1 2 3 ... 81
    • Replies: 802
    • Views: 41,977
    11-26-2019, 11:10 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 7,929
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 13,539
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 26,972
    07-17-2014, 08:31 AM Go to last post
  1. Angry My Account has Wrong Country

    I cannot purchase anything from your store because for some reason your system put my account automatically into Alberta, Canada when I'm in...

    Started by xColavita‎, 02-13-2017 11:35 AM
    2 Pages
    1 2
    3 Archeage Team Post(s)
    • Replies: 12
    • Views: 3,482
    10-02-2019, 07:45 PM Go to last post
  2. xlcommon.dll

    Help me pleaseeeeee

    Started by bielbttcs‎, 09-18-2014 10:39 AM
    3 Pages
    1 2 3
    • Replies: 27
    • Views: 4,440
    10-02-2019, 01:13 PM Go to last post
  3. My Glyph and Paypal account have Different Countries

    Hi, I'm having difficulties for buying the pre-order of archeage unchained. idk if im the only one, but i need that done soon or Will lose the chance...

    Started by Esdelly‎, 09-04-2019 04:09 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 560
    10-01-2019, 07:58 PM Go to last post
  4. How to make UI larger for a 4k monitor?

    I am currently playing on a 42" 4k tv as my 'monitor'. The resolution is set at 3840 x 2160. When I use this resolution in game the game fits...

    Started by epatti‎, 09-25-2019 05:10 PM
    • Replies: 1
    • Views: 301
    10-01-2019, 12:54 PM Go to last post
  5. Post Unchained servers don't show up for me

    - Why doesn't my test server 1 and 2 appear on my glyph manager? I prepaid AA packages unchained - When I finish downloading the PTS server and...

    Started by Oll dirty bastard‎, 10-01-2019 11:02 AM
    • Replies: 0
    • Views: 131
    10-01-2019, 11:02 AM Go to last post
  6. Exclamation Aau ticket

    Can the tickets be checked already? it's been a week for me already still no response. REQUEST #1279390

    Started by Seireitei‎, 10-01-2019 08:03 AM
    • Replies: 0
    • Views: 113
    10-01-2019, 08:03 AM Go to last post
  7. Unhappy What is the hold up???

    I put in a ban appeal after a Paypal error a week ago and still no response. Or are you keen on making me another statistic? This is not how you...

    Started by Sn1pe‎, 09-27-2019 08:37 AM
    • Replies: 1
    • Views: 231
    10-01-2019, 05:18 AM Go to last post
  8. Archeage unchained on Steam for South America

    "We already know that archeage unchained will be available for sale on steam just like archeage old but. Since 2014 we've had archeage blocked on...

    Started by D Walker‎, 09-26-2019 04:35 AM
    • Replies: 2
    • Views: 403
    10-01-2019, 04:34 AM Go to last post
    • Replies: 0
    • Views: 111
    10-01-2019, 04:19 AM Go to last post
  9. Exclamation Hacker on NA Kadum

    ****(i'm guessing there is many other accounts for him) is a known hacker for years of archeage, surpisingly his hack from years ago is still...

    Started by BlackouTT‎, 09-26-2019 01:46 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 409
    09-30-2019, 12:25 PM Go to last post
  10. Patron not working

    So i purchase patron with apex i buy in game usually and decided to purchase a year sub. the apex patron ended and the 1 year sub should have kicked...

    Started by Reehay‎, 09-30-2019 01:54 AM
    • Replies: 0
    • Views: 84
    09-30-2019, 01:54 AM Go to last post
  11. No reply for a week on ticket

    It has been a week I did not get a reply for my ticket. At first I was trying to remove the mobile authentificator that was there 5 years ago since I...

    Started by Chapters‎, 09-27-2019 02:08 PM
    • Replies: 1
    • Views: 176
    09-29-2019, 11:06 PM Go to last post
  12. Archeage Unchained Purchase

    Hi, Please can someone look at ticket 1273627, I've not had a response in 5 days? Thank you.

    Started by Heyd‎, 09-18-2019 06:08 AM
    • Replies: 1
    • Views: 423
    09-29-2019, 11:05 PM Go to last post
  13. Exclamation Cannot log into the game: Login failed.

    Hi, I installed an authenticator yesterday and since I can no longer enter the game. Upon lanching the client, it prompts: Login Failed....

    Started by Bullbutt‎, 09-29-2019 03:50 PM
    • Replies: 0
    • Views: 212
    09-29-2019, 03:50 PM Go to last post
  14. Can no longer see unchained purchase

    I bought an archeum chainbreaker pack for unchained and last week changed my email address on the account associated, when I did I noticed that I no...

    Started by Cinnon121‎, 09-29-2019 12:41 PM
    • Replies: 0
    • Views: 145
    09-29-2019, 12:41 PM Go to last post
  15. Error 2022 and Additional Memory

    I have ArcheAge through Steam, but my glyph keeps black screening when I launch the game and it says to check your network settings. "Error 2022"...

    Started by SKGames2014‎, 09-28-2019 07:14 PM
    • Replies: 0
    • Views: 139
    09-28-2019, 07:14 PM Go to last post
  16. Down - 9-28-2019 11:40AM ET

    glyph gives the good ol black screen once more. no login screen :z(

    Started by Krynch‎, 09-28-2019 08:41 AM
    • Replies: 1
    • Views: 168
    09-28-2019, 12:16 PM Go to last post
  17. Glyph update

    not working ,infinitely loop

    Started by md6600‎, 09-27-2019 10:43 PM
    • Replies: 6
    • Views: 416
    09-28-2019, 04:01 AM Go to last post
  18. "Automated account self-service is not available for you at this time."

    Hello. I recently got back into ArcheAge for the upcoming release of AA: Unchained. I submitted a ticket (#1277778) for this about a week ago and...

    Started by Elusios‎, 09-27-2019 10:15 AM
    • Replies: 0
    • Views: 98
    09-27-2019, 10:15 AM Go to last post
  19. credits unable to buy

    here is REQUEST #1280518 about to lose patron

    Started by Alby‎, 09-26-2019 06:24 PM
    • Replies: 0
    • Views: 106
    09-26-2019, 06:24 PM Go to last post

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