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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 737
    • Views: 114,663
    Today, 10:30 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,073
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,925
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,098
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,096
    07-17-2014, 08:31 AM Go to last post
  1. Suspicious Activity Debuff

    I was playing normal in AA shatigon till i started tping under map and a msg about monster attacking or something like that was showing after a while...

    Started by kio12‎, 03-24-2018 12:39 PM
    • Replies: 0
    • Views: 142
    03-24-2018, 12:39 PM Go to last post
  2. Transfer Failed

    This morning I tried to make a transfer to European servers, but I withdrew credits and the character stayed on the same server. Please, please...

    Started by Unded‎, 03-03-2018 01:45 PM
    • Replies: 2
    • Views: 301
    03-23-2018, 06:07 PM Go to last post
  3. transfer failed

    my transfer failed on 1/15 i was refunded my credits but now when i try to transfer it just says transfer failed and doesnt even give me an option to...

    Started by Blister‎, 03-23-2018 03:23 PM
    • Replies: 0
    • Views: 132
    03-23-2018, 03:23 PM Go to last post
  4. Will Trion win trading in Navals?

    Hello All, So I've seen this enough that I'm guessing it's a major problem. I queue up for navals, get in, and someone grabs the wheel and sits...

    Started by Glavus‎, 03-23-2018 09:19 AM
    • Replies: 1
    • Views: 133
    03-23-2018, 09:34 AM Go to last post
  5. Exclamation Expired patron buff despite buying patron with credits

    I've bought a patron using credits on my account. In the status history it says, that the status is active and that I have 30 days more to use....

    Started by Ellalith‎, 03-23-2018 08:49 AM
    • Replies: 0
    • Views: 99
    03-23-2018, 08:49 AM Go to last post
  6. Unable to complete your purchase!

    Tried to purchase a credit pack but instead got "Unable to complete your purchase!" Sent a support ticket and waiting for a reply. I see no live chat...

    Started by Incarnatus‎, 03-23-2018 07:48 AM
    • Replies: 1
    • Views: 115
    03-23-2018, 08:00 AM Go to last post
  7. Lightbulb Library Ayanad Earring Quest line DONT RESET, REVOLT.

    Hello, Am here because i think and many other people think that if you're on the quest line of the library ayanad earring you should be able to...

    Started by blueeyes‎, 03-21-2018 04:29 PM
    • Replies: 4
    • Views: 377
    03-23-2018, 07:31 AM Go to last post
  8. credit bought

    hello, last night i bought $49.99 usd worth of credits and today when i called to check on my balance it says you guys took $57.99...... is this...

    Started by m3yham‎, 03-22-2018 01:14 PM
    • Replies: 0
    • Views: 125
    03-22-2018, 01:14 PM Go to last post
  9. cant log onto server

    went fishing this morning. got dc'd as usual in the middle of the comp... Since then I have been unable to log back into game. I can log in...

    Started by emeraldscar‎, 03-17-2018 06:59 PM
    • Replies: 2
    • Views: 155
    03-20-2018, 03:35 PM Go to last post
  10. Credits from remastered server

    On Korean servers if you created a new character on the remastered server, delete the character from that server , you can make a new character at...

    Started by Lexaz‎, 03-19-2018 12:49 PM
    • Replies: 0
    • Views: 127
    03-19-2018, 12:49 PM Go to last post
  11. Long time not used account found banned

    Hi, I stop using my account long time ago (may be over 1-2 years), now return and found my account banned. Can you please help?

    Started by szar‎, 03-19-2018 06:37 AM
    • Replies: 2
    • Views: 171
    03-19-2018, 08:07 AM Go to last post
  12. Unable to switch from Hirani to Nuian

    I purchased the pack to pre-register for the fresh start servers coming this April 5th, b ut ran into a problem. I made my character and named...

    Started by Yiffer‎, 03-17-2018 05:40 PM
    • Replies: 1
    • Views: 178
    03-17-2018, 09:21 PM Go to last post
  13. Angry transfer failed

    Requested a server transfer 2 days ago, it failed, my credits were taken away, wrote a ticket to support for which I still didn't get a reply. The...

    Started by alexia‎, 03-16-2018 02:35 PM
    • Replies: 0
    • Views: 112
    03-16-2018, 02:35 PM Go to last post
  14. Exclamation Game closes unexpectedly/randomly

    I've had this issue off and on with Archeage since its release. Sometimes, for seemingly no reason, the client will just close with no warning, no...

    Started by manastars‎, 03-15-2018 01:21 PM
    • Replies: 0
    • Views: 154
    03-15-2018, 01:21 PM Go to last post
  15. Wrongly reported for suspicious activity.

    REQUEST #1055914 I WAS REPORTED FOR SUSPICIOUS ACTIVITY Today at 13:41 Someone reported me for suspicious activity as I was turning in packs at...

    Started by DevilsTrap‎, 03-10-2018 12:59 PM
    • Replies: 0
    • Views: 160
    03-10-2018, 12:59 PM Go to last post
  16. Xfer failed??

    Tried to transfer my toon and get told xfer failed but it took my credits please fix this ticket #1055386

    Started by Koalarear‎, 03-09-2018 02:07 PM
    • Replies: 4
    • Views: 164
    03-09-2018, 03:57 PM Go to last post
  17. Loading in has slowed down

    So a few days ago, I notice that the game started to take longer to load. I especially notice it when loading into the game from character selection....

    Started by Blackmetalone‎, 03-07-2018 12:59 AM
    • Replies: 2
    • Views: 212
    03-08-2018, 10:45 PM Go to last post
  18. Cant buy patron with credits

    Been playing since start and been using credits as a way to get my patron. well patron ran out yesterday got the message in my email so like every...

    Started by LordFalconX‎, 03-07-2018 05:51 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 559
    03-07-2018, 06:27 PM Go to last post
  19. Transfer failed

    Requested a server transfer 24 hours ago, it failed, my credits were taken away, wrote a ticked to support for which i still didn't get a reply after...

    Started by BrutLeX‎, 03-07-2018 02:49 PM
    • Replies: 0
    • Views: 108
    03-07-2018, 02:49 PM Go to last post
  20. Someone tried to hack my account just now. A followup question...

    Someone tried to hack my account just now. I caught it, so not a problem per se, but my question is: How do they get our emails? It's not listed here...

    Started by TheOuroborus‎, 03-06-2018 05:51 PM
    • Replies: 3
    • Views: 267
    03-07-2018, 05:21 AM Go to last post

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