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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 738
    • Views: 115,885
    08-07-2018, 12:36 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,606
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,175
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,221
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,217
    07-17-2014, 08:31 AM Go to last post
  1. Error 1020

    so i was playing the game everything was fine then i get a message for computer updates telling me to restart the computer and when i go to play the...

    Started by MichaelJ‎, 04-06-2018 05:03 PM
    • Replies: 4
    • Views: 230
    04-06-2018, 07:01 PM Go to last post
  2. Unable to make payment due to nationality

    Ticket: #1069960 Error: Your PayPal account is registered with a different country than the account you are currently using. You must either...

    Started by Kaervek23‎, 04-06-2018 06:18 PM
    • Replies: 0
    • Views: 162
    04-06-2018, 06:18 PM Go to last post
  3. Auction House Cash Shop Locks Up Game No Escape Steam Linked Account

    vid might be speed up 2x Follow the shop links locks up my game and I have to close out from the Windows Task Bar. Tried this several times...

    Started by JemC‎, 04-06-2018 01:14 PM
    • Replies: 0
    • Views: 107
    04-06-2018, 01:14 PM Go to last post
  4. Fix your country selection on account creation

    Seems a little ridiculous that you are not given the option to select a country when you register an account, and for some reason there is no way to...

    Started by Mtv‎, 04-06-2018 10:28 AM
    • Replies: 1
    • Views: 151
    04-06-2018, 10:31 AM Go to last post
  5. How to change acc country

    In this old acc everything is OK but in another (new for FS) can't buy credits/patron saying: with paypal: Your PayPal account is registered with...

    Started by DKarmmaa‎, 04-06-2018 10:28 AM
    • Replies: 1
    • Views: 145
    04-06-2018, 10:30 AM Go to last post
  6. Wrong Account linked to Steam

    I bought a DLC for archeage on steam, but I linked the wrong account. So I can't recieve the DLC on my main account, because it doesn't show up. Is...

    Started by Divyl‎, 01-03-2018 10:51 AM
    • Replies: 1
    • Views: 542
    04-06-2018, 10:26 AM Go to last post
  7. Can not buy PATRON nor CREDITS due to different COUNTRY!

    Hello, I wanna buy PATRON and some CREDITS but it doesn't let me, it says I'm a different country account as my payment method account! :(. ...

    Started by Cucuy‎, 04-06-2018 10:04 AM
    • Replies: 0
    • Views: 118
    04-06-2018, 10:04 AM Go to last post
  8. Address Verification error

    #1068917 "Address verification error. Please check the billing address you provided, or verify the country associated with this account." HELP...

    Started by Daenyx‎, 04-06-2018 09:33 AM
    • Replies: 0
    • Views: 108
    04-06-2018, 09:33 AM Go to last post
  9. I bought Patron and can't get to the game.

    Hello, I just bought patron to get into the game at Fresh Sever but problem is that my account looks like without Patron... When i was Free usre i...

    Started by Aeno‎, 04-06-2018 09:25 AM
    • Replies: 0
    • Views: 111
    04-06-2018, 09:25 AM Go to last post
  10. Quest UI Vanishes If Pulled Out Of Game By PC Programs; Stuck Game Client Open No Escape

    Windows 10 PC. short explanation: When in quest leave via Windows return and quest dialog has vanished visually but can hear it open; no esc...

    Started by JemC‎, 04-06-2018 05:58 AM
    • Replies: 0
    • Views: 111
    04-06-2018, 05:58 AM Go to last post
  11. Redeemed packs missing

    Redeemed my platinum entry pack and never came in game

    Started by itsrambo‎, 04-05-2018 05:32 PM
    • Replies: 2
    • Views: 133
    04-06-2018, 12:58 AM Go to last post
  12. Steam wallet option not showing

    Hello, I am trying to buy credits through steam. I run Archeage through steam and when I get to the window opening up for payment options there...

    Started by PhantomNemesis‎, 04-05-2018 09:23 AM
    • Replies: 3
    • Views: 303
    04-05-2018, 11:07 PM Go to last post
  13. Can't change country.

    Hi, I am getting the payment error about countries when trying to pay for patron on my fresh start account. I need it to be United States. Thank you ...

    Started by Bluenoot‎, 04-05-2018 05:53 PM
    • Replies: 0
    • Views: 164
    04-05-2018, 05:53 PM Go to last post
  14. New Accounts country isn't USA

    I sent a ticket asking for all 4 of my new accounts to be set as US. Do I have to send in a help support for every.. single.. account? :( I can't buy...

    Started by OrangeIce‎, 04-05-2018 01:18 PM
    • Replies: 0
    • Views: 171
    04-05-2018, 01:18 PM Go to last post
  15. Payment system issues

    Ticket # 1068219 Trying to buy a few $5 packs of credits to avoid any glitches when FS goes live. Already getting error messages.

    Started by itsrambo‎, 04-05-2018 12:29 PM
    • Replies: 0
    • Views: 163
    04-05-2018, 12:29 PM Go to last post
  16. Shop only in $ --> no payment in € possible

    Hey, I have created an account in Germany (no vpn used), but always get $ in the shop as a currency. As a result, I can not pay by Paypal or...

    Started by Tillykke1‎, 04-05-2018 12:00 PM
    • Replies: 0
    • Views: 103
    04-05-2018, 12:00 PM Go to last post
  17. Can not download glyph

    Hey guys, i wanted to download glyph but it wont direct me to the download page "http://download.dyn.triongames.com/GlyphInstall.exe" doesn´t wanna...

    Started by KatanaPunk‎, 04-05-2018 08:32 AM
    • Replies: 2
    • Views: 121
    04-05-2018, 09:58 AM Go to last post
  18. Black Screen!

    I saw many people got the same problem. I can log in with my old accounts. I can even log in with my new on the NA und PTS but not on EU because i...

    Started by Zky‎, 04-05-2018 02:24 AM
    • Replies: 3
    • Views: 255
    04-05-2018, 03:26 AM Go to last post
  19. Can I get a refund for FS pack after seeing this disgusting cash shop.

    Ridiculous what you're doing with a FS cash shop. Absolute greed and lack of care for your game and its player base. Is it too late to refund the...

    Started by GingerLady‎, 04-04-2018 05:52 PM
    • Replies: 8
    • Views: 463
    04-05-2018, 02:05 AM Go to last post
  20. Archeage doesnt boot up anymore?

    Started having this issue few days ago. It seems to be a patern: I log in all fine I play all fine Suddenly get the message "God's...

    Started by Ademptio‎, 04-04-2018 12:42 PM
    • Replies: 1
    • Views: 198
    04-04-2018, 12:52 PM Go to last post

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