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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 740
    • Views: 118,314
    10-11-2018, 08:45 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 43,570
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,618
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,437
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,430
    07-17-2014, 08:31 AM Go to last post
  1. Glyph bug

    Hi, When i try to open cashshop on glyph i got white page with that message "HTTP 401 Unauthorized" etc... Got it on all my account, any...

    Started by WazznMe‎, 04-16-2018 01:46 PM
    • Replies: 4
    • Views: 533
    04-17-2018, 09:29 PM Go to last post
  2. Question Account banned without reason

    I was logged in, suddenly appeared the gm next to me, after a few minutes, "you were disconnected by the gamemaster" as follow the images of the...

    Started by Kaji‎, 04-17-2018 02:25 PM
    • Replies: 0
    • Views: 211
    04-17-2018, 02:25 PM Go to last post
  3. Planet earth calls Trion planet login tracker

    Hi The way you handle things we are going to lose one login badge because you dont care much! It is reported several times in the forums that...

    Started by Oyranos‎, 04-16-2018 06:07 PM
    • Replies: 1
    • Views: 207
    04-17-2018, 12:29 PM Go to last post
  4. Issue whit the login tracker

    I have been logging in every day of this month, however this does not count the entry for the bonus reward Is this an error? PD: attached screenshot

    Started by Hiyorin‎, 04-17-2018 02:57 AM
    • Replies: 1
    • Views: 117
    04-17-2018, 03:14 AM Go to last post
  5. Disconnect when using search box

    I keep getting dc'd whenever I type in the search box in the Folio and Action house.. sigh.. this is very frustrating... PLS HELP!

    Started by Skya‎, 04-17-2018 02:25 AM
    • Replies: 0
    • Views: 69
    04-17-2018, 02:25 AM Go to last post
  6. UI not saving

    Hello all, Every time i log in. My UI is reverted back to default. Game also turn back to full screen when I wanted it windowed borderless. So I...

    Started by MelonMelon‎, 04-16-2018 01:01 PM
    • Replies: 1
    • Views: 110
    04-16-2018, 01:28 PM Go to last post
  7. Blocking people in maria

    It's so funny to do that so please do something. You banned some guys in Prophecy, do the same here thank you. https://ibb.co/kRyu97...

    Started by Hakushoku‎, 04-16-2018 01:24 PM
    • Replies: 0
    • Views: 113
    04-16-2018, 01:24 PM Go to last post
  8. For what i paid 115 eur

    WHY I CANT GO MISTMERROW in prime time. I think I paid money for playing game not for afk. What I can do afk in MM? or what? why moders not ban...

    Started by Nightlos‎, 04-16-2018 01:10 PM
    • Replies: 0
    • Views: 135
    04-16-2018, 01:10 PM Go to last post
  9. Unhappy Steam Tried to re-download after i back up the game..

    Guys i tried to back up the archeage and it gave me an error. after that it tried to re-download 13 gb all over again but my files stay still there....

    Started by Klaromin‎, 04-15-2018 02:42 PM
    • Replies: 1
    • Views: 134
    04-15-2018, 09:52 PM Go to last post
  10. Exclamation You have been disconnected by a gamemaster. From a mob? Why?

    A mob in Sandeep attacked me - put me in a bubble. Afterward, I received a message - You have been disconnected by a gamemaster. Now...

    Started by Archeageplz‎, 04-15-2018 01:26 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 490
    04-15-2018, 03:02 AM Go to last post
  11. Disconnected by a gamemaster after buying patron

    Hello As soon as I log in I get disconnected by a gamemaster. I just bought patron to get ahead in the queue and this happends... I also made a...

    Started by thightgirl‎, 12-17-2016 10:48 AM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 895
    04-15-2018, 02:29 AM Go to last post
  12. Exclamation to all GMs

    when is the skill que going to fixed for us Aussie players it use to be ok but now even with WTfarst im geting 1 maana star per Second or worse....

    Started by smokiess‎, 04-08-2018 02:24 AM
    • Replies: 2
    • Views: 415
    04-14-2018, 11:05 PM Go to last post
  13. can't purchase credits

    hi, i was able to purchase credits in the first day of the FS but now i can't, ticket is 1074635, i rly need to solve this.

    Started by mgcpnts‎, 04-14-2018 02:52 AM
    • Replies: 0
    • Views: 164
    04-14-2018, 02:52 AM Go to last post
  14. How to reset UI?

    Is it possible to reset UI so the shortcut bars are back to default positions? I accidentally moved one of my shortcut bars to the bottom right...

    Started by Lakuza‎, 11-19-2014 04:12 AM
    2 Archeage Team Post(s)
    • Replies: 6
    • Views: 4,660
    04-14-2018, 02:12 AM Go to last post
  15. lags help

    I have for 2-3 seconds every 2-3 minutes the game hangs help solve the problem. Thank you in advance

    Started by santersa‎, 04-08-2018 01:06 PM
    • Replies: 1
    • Views: 156
    04-14-2018, 12:45 AM Go to last post
  16. Problem with glyph app

    Since today it seems like glyph application causes Archeage to crash instantly without warning or error message. Both Glyph and AA are crushing at...

    Started by Valben‎, 04-13-2018 02:33 PM
    • Replies: 0
    • Views: 148
    04-13-2018, 02:33 PM Go to last post
  17. Post ledgendary founders free pack exspired please help thanks

    so only just today a friend told me about the free pack via email call a special gift for you apon entering the code into my new account that I use...

    Started by misty‎, 04-13-2018 09:53 AM
    • Replies: 0
    • Views: 151
    04-13-2018, 09:53 AM Go to last post
  18. Unhappy I pay a subscription but i can't play

    Can a gm please look at my ticket? 1073961 I pay a subscription but i can't play for more than three days After having retrieved the...

    Started by mani‎, 04-13-2018 05:31 AM
    • Replies: 1
    • Views: 148
    04-13-2018, 05:33 AM Go to last post
  19. Exclamation Suspicious Activity Detected Debuff since over 10 hours

    Can a gm please look at my ticket??? #1073961 I was handing packs at the trader on my main with some alts in the car and after i handed in all of a...

    Started by ColdestHeart‎, 04-12-2018 02:36 PM
    • Replies: 3
    • Views: 234
    04-12-2018, 10:44 PM Go to last post
  20. Unable to buy Patron... Again...

    Keep receiving this message. Have been getting this message every time i seem to come back to the game and want to buy patron. Greetings from...

    Started by Toofahz‎, 04-12-2018 09:17 PM
    • Replies: 0
    • Views: 109
    04-12-2018, 09:17 PM Go to last post

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