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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    68 Pages
    1 2 3 ... 68
    • Replies: 676
    • Views: 93,796
    12-14-2017, 02:13 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 234
    • Views: 35,736
    10-19-2017, 01:41 AM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 40,514
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 6,675
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,146
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,058
    07-17-2014, 08:31 AM Go to last post
  1. Exclamation URGENT: Deleted Character -- Slot Not Returned. Bought and Used Slot -- STILL NO SLOT!

    I am dumbfounded. I am trying to make a firran female on Hanure and level her to 15+ so she can get the evolution package before server merges. ...

    Started by Concubine‎, 08-29-2017 09:41 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 212
    08-29-2017, 09:57 AM Go to last post
  2. Unhappy Hepl me!

    Please help me, I did not hang out for a long time from the game. But I was hacked, and deleted all the things and spent 1k gold, I'll send you what...

    Started by Angelms‎, 08-29-2017 07:21 AM
    • Replies: 3
    • Views: 185
    08-29-2017, 07:47 AM Go to last post
  3. Hurricane Harvey affecting Texas

    Hi, I am writing to you to request some assistance with regards to my 5 accounts due to the circumstances affecting our state following Hurricane...

    Started by Frogbu‎, 08-28-2017 07:50 AM
    • Replies: 1
    • Views: 246
    08-28-2017, 07:54 AM Go to last post
  4. Suspicious Activity Debuff Applied Falsely

    Yesterday I was doing sunken packs with my friends. My game at the time was having rendering issues and I didn't plan on restarting my computer till...

    Started by TheUndeadCpt‎, 05-14-2016 12:08 AM
    • Replies: 9
    • Views: 1,450
    08-26-2017, 11:27 PM Go to last post
  5. Community Center Supplies quest. (vacation/family quest)

    Where the ♥♥♥♥ do I get this from? I can get the blue salt delivery quest (10g) and family quest : ironwood tree, but not the first family daily...

    Started by craazzz‎, 12-13-2016 01:46 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 6,569
    08-25-2017, 09:46 PM Go to last post
  6. Poll Poll: Wait a darn minute here Trion. Why add an Item that requires a payment form to make the item useful

    Characters who are level 50+ on an affected server OR who own land on an affected server get one of these packs PER ACCOUNT: 1. 5 Bound...

    Started by Dualwield‎, 08-24-2017 10:23 AM
    • Replies: 2
    • Views: 321
    08-25-2017, 08:24 AM Go to last post
  7. Hard FPS Drop -> Plz let me enjoy this game..

    Hello, I play since a long time now with some break, i was playing since the start and stop a bit before 3.0 and now i'm back on FS. I love the...

    Started by Orack‎, 08-23-2017 05:38 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 277
    08-24-2017, 06:35 AM Go to last post
  8. Question What's the response time for my ticket?

    Submitted a ticket on Saturday at 14:54, it's late Tuesday and no response. Got suspended / banned without an explanation or evidence proven as to...

    Started by AnonymousX‎, 08-22-2017 07:16 AM
    • Replies: 2
    • Views: 219
    08-23-2017, 08:17 AM Go to last post
  9. Suspicious Activity Detected

    3rd day now Tickets: 946456 & 946045

    Started by Sonick00‎, 07-17-2017 04:16 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 529
    08-23-2017, 06:25 AM Go to last post
  10. Server Stability Issues

    Kraken has Severe Server Hang up's and is unstable! Please fix! Not Client Side its Server Side.

    Started by Shinketsu‎, 08-23-2017 01:38 AM
    • Replies: 0
    • Views: 139
    08-23-2017, 01:38 AM Go to last post
  11. Game is lagging so bad I cant play

    Something is happening that is making me and more people on Kyrios lag so bad we cant pvp at all. I have checked my internet speeds and it is not the...

    Started by Celira‎, 08-22-2017 01:25 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 206
    08-22-2017, 11:08 PM Go to last post
  12. urgent ticket 966945

    can someone please check my ticket 966945, I'm panicking.

    Started by alibaba‎, 08-22-2017 05:38 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 226
    08-22-2017, 11:07 PM Go to last post
  13. Can u check my ticket

    #966447 this my request number can u check it please

    Started by Varna17‎, 08-22-2017 07:04 AM
    • Replies: 0
    • Views: 149
    08-22-2017, 07:04 AM Go to last post
  14. New account

    Hello, are the servers locked atm? I am trying to create a new account, and i am stcuk on the skillset screen .. no way to move forward from there....

    Started by Forumwarrior‎, 08-21-2017 05:56 PM
    • Replies: 2
    • Views: 152
    08-21-2017, 06:16 PM Go to last post
  15. 4gb ram = crash to desktop.... 2gb ram = no crash.

    i'm having the problem when my character enters the world my AA will consistently crash to desktop, but when i changed my Ram from 4gb to my old 2gb...

    Started by xso111‎, 08-19-2017 04:55 PM
    • Replies: 4
    • Views: 264
    08-20-2017, 01:18 PM Go to last post
  16. Exclamation ERROR! character slot failed to sync

    Hi, i was creating an alt, and game just kickme when i hit complete button.. Now before i select my server (Vengeance) i see that i have 2 characters...

    Started by MONOARG‎, 12-23-2016 05:25 AM
    6 Pages
    1 2 3 ... 6
    2 Archeage Team Post(s)
    • Replies: 54
    • Views: 4,491
    08-20-2017, 01:11 PM Go to last post
  17. Why was I banned?

    I've never done anything wrong. Never in my life have I used third party programs in any of my accounts. Am I now being punished for using...

    Started by Canniball1‎, 08-19-2017 10:02 PM
    • Replies: 2
    • Views: 272
    08-19-2017, 10:33 PM Go to last post
  18. Stays in Windowed instead of Full screen mode

    I seem to be having an issue with the game which I always play in full screen changes down to windowed mode and does not let me change it back. ...

    Started by Galya‎, 08-19-2017 08:46 AM
    • Replies: 0
    • Views: 152
    08-19-2017, 08:46 AM Go to last post
  19. Problem with Automatic Ban? KRAKEN

    Ok got band today 8/18/2017 for no reason i dont use other than my own accounts & no one but me has ever enterd my accounts i dont use any third...

    Started by Yehor‎, 08-18-2017 05:39 PM
    • Replies: 2
    • Views: 375
    08-19-2017, 12:16 AM Go to last post
  20. accounts banned

    Hello, i am desperately trying to get some support right now, and getting now answers to my tickets. My accounts were banned (it looks like) and my...

    Started by Forumwarrior‎, 08-18-2017 03:24 PM
    • Replies: 1
    • Views: 256
    08-18-2017, 03:26 PM Go to last post

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