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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 231
    • Views: 23,426
    Yesterday, 07:50 PM Go to last post
  2. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 31,082
    03-21-2017, 01:21 AM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    65 Pages
    1 2 3 ... 65
    • Replies: 643
    • Views: 58,583
    03-19-2017, 04:12 AM Go to last post
  4. Sticky Thread Sticky: Upcoming changes to support requests starting August 1

    In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via...

    Started by Celestrata Bloodsong‎, 07-26-2016 09:04 AM
    2 Pages
    1 2
    4 Archeage Team Post(s)
    • Replies: 17
    • Views: 3,550
    01-25-2017, 08:38 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 330995 Current version number - 332428 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,457
    10-29-2016, 09:02 AM Go to last post
  6. Post Sticky Thread Sticky: Windows 10 - Our Current Status!

    UPDATE: As of today (July 27), and barring any last-minute changes made by Microsoft, ALL Trion games are ready for Windows 10 release. If you have...

    Started by TrionBrasse‎, 06-04-2015 05:48 PM
    11 Pages
    1 2 3 ... 11
    2 Archeage Team Post(s)
    • Replies: 102
    • Views: 37,665
    08-13-2016, 03:46 PM Go to last post
  7. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,477
    03-18-2016, 01:11 PM Go to last post
  8. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,418
    07-17-2014, 08:31 AM Go to last post
  1. missing patron

    Request #827234 is the ticket number I am missing patron with 31 days left.

    Started by Ulyssesthirteen‎, 02-07-2017 01:09 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 176
    02-07-2017, 05:32 PM Go to last post
  2. contant game crashes

    so basicly title says it all iv noticed since last patch everybody has been having to deal with constant crashes for some reason and it only...

    Started by CypressHigh‎, 02-06-2017 11:46 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 190
    02-07-2017, 12:25 AM Go to last post
  3. Disconnected by Gamemaster

    Today I was disconnected by a gamemaster. Thinking it was just normal server lag I relogged and a few mins later I was disconnected by a gamemaster...

    Started by Kadbra‎, 02-01-2017 07:28 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 17
    • Views: 1,162
    02-06-2017, 08:37 PM Go to last post
  4. Patron time missing!

    Yesterday I logged in and I've got 18 days missing on my Patron time. I own 2 accounts, got patron on the same day, one account has the proper 18...

    Started by Alakazam‎, 02-06-2017 03:36 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 130
    02-06-2017, 03:48 PM Go to last post
  5. I deleted my old e-mail adress now i can not get authentication code

    Hi, As in title , i deleted my e-mail adress long ago which was connected to my Archeage account , now i want to return back, i already sent 2...

    Started by IngasCengiz‎, 02-04-2017 09:31 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 222
    02-05-2017, 11:14 PM Go to last post
  6. Corgi Issue. Looks like a big yellow ball.

    Seems I fixed it by copying my game from laptop. Sorry for useless post How do i fix this? I would like to not redownload the entire game :)

    Started by Nerdbert‎, 02-05-2017 04:44 PM
    • Replies: 0
    • Views: 106
    02-05-2017, 04:44 PM Go to last post
  7. Ban from Trion and lost me Familly Chest

    all on title trion dont want to give me more information about the ban. i dont use any soft 3rd party or cheat in Archeage. i started...

    Started by Jaidyte‎, 02-05-2017 07:51 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 245
    02-05-2017, 08:35 AM Go to last post
  8. asking and help

    dear glyph i've been sending ticket with number REQUEST #825528 i wonder its null-null login im affraid it cant sent... here my problem i was...

    Started by Maysound‎, 02-04-2017 08:01 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 171
    02-05-2017, 07:53 AM Go to last post
  9. Opening behind Taskbar

    God damn this is infuriating, used to be when i opened the game in windowed mode it would always display 'over' the taskbar, now when i open it its...

    Started by Hatyn‎, 02-04-2017 11:41 AM
    • Replies: 2
    • Views: 163
    02-04-2017, 12:05 PM Go to last post
  10. 6-th banned account without any information

    Hello, i am having such a "good" situation with your game. Each week on saturday your gamemasters banned my accounts. Then i wrote to the CS and they...

    Started by Gizerman‎, 02-03-2017 11:40 PM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 500
    02-04-2017, 11:10 AM Go to last post
  11. Unhappy account banned?

    hello, this morning i tried logging in and received a message that my account has been banned. i have no idea why, the last thing i did in game...

    Started by GAiNZ‎, 02-04-2017 03:09 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 265
    02-04-2017, 11:08 AM Go to last post
  12. Hacked account, still no help

    Hi, I submitted a ticket regarding one of my accounts/characters being hijacked along with the attached e-mail. It's been three days since the...

    Started by Chelx‎, 02-03-2017 01:40 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 309
    02-03-2017, 10:05 PM Go to last post
  13. Login Tracker Bug - Losing Days

    I noticed this happen at least a couple of times last month, but just thought maybe i was imagining it, but made a point to test it over the last two...

    Started by HanQuixote‎, 02-03-2017 06:47 PM
    • Replies: 0
    • Views: 96
    02-03-2017, 06:47 PM Go to last post
  14. Billing failure since friday last week no answer yet

    I haven't been able to make game purchases since Friday of last week. I have tried all the suggestions, nothing works. It's not my bank either. ...

    Started by Bruttle2‎, 02-03-2017 02:28 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 157
    02-03-2017, 06:08 PM Go to last post
  15. Not able to play on NA Servers

    Hello all, several days ago i wanted to create a character on one of the fresh NA servers. But i noticed that the field "Connect" is grayed out...

    Started by Schuldiner‎, 02-03-2017 03:18 PM
    • Replies: 0
    • Views: 94
    02-03-2017, 03:18 PM Go to last post
  16. Ticket support

    I dont know how ticket support works here but ive made a ticket 4 days ago. It hasnt been answered but i see players making a ticket yesterday or the...

    Started by Aihi‎, 02-02-2017 12:51 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 190
    02-03-2017, 02:06 PM Go to last post
  17. Mayday Mayday...Debuffed and gameplay locked while driving my car

    Still no response from Trion, I will continue to post here to see if anyone else has had this issue and had it fixed. i was driving from Rokhala...

    Started by mrde‎, 02-03-2017 07:11 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 236
    02-03-2017, 10:52 AM Go to last post
  18. Angry Game crashes Every 5-10 min

    Hello,i have this new issue that is happening to me lately these past days which the game crashes for me every 5 -10 mins and takes me directly to...

    Started by Zeeva‎, 02-03-2017 04:09 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 139
    02-03-2017, 09:56 AM Go to last post
  19. Bug xp

    I don't Received xp when I kill monster,only when I open bag or complet a quest

    Started by Lazognar‎, 02-03-2017 07:13 AM
    • Replies: 0
    • Views: 79
    02-03-2017, 07:13 AM Go to last post
  20. It's been two days with no assistance

    I submitted two tickets as well as emailed support over the weekend and I've yet to get any assistance. I just need someone to change my account's...

    Started by Ivychan‎, 01-31-2017 11:35 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 223
    02-03-2017, 12:43 AM Go to last post

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