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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    68 Pages
    1 2 3 ... 68
    • Replies: 673
    • Views: 86,255
    10-08-2017, 06:24 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 33,076
    06-09-2017, 12:16 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 38,195
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 5,903
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,813
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,762
    07-17-2014, 08:31 AM Go to last post
  1. Deleted 23.5k Gold

    Disconnected the game and there was no gold when I entered again. what is the reason?

    Started by Schokoladen‎, 07-26-2017 11:45 AM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 692
    07-27-2017, 06:23 AM Go to last post
  2. Constant Crashes to Desktop Since today's "update"

    Since today's (7/26) update, I've been getting constant crashes to desktop. I've been trying to play for 30 mins roughly now and have crashed 3...

    Started by Ogrillion‎, 07-26-2017 03:54 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 112
    07-26-2017, 11:17 PM Go to last post
  3. Frequent Lag/Disconnects since "Update"

    Ever since Wednesday's "update", I've been getting random lag spikes and frequent disconnects from the game that have never occurred prior. I know...

    Started by Ogrillion‎, 07-14-2017 05:15 PM
    • Replies: 4
    • Views: 256
    07-26-2017, 09:39 AM Go to last post
  4. Moved: failed to load game data

    just patched my game, and "failed to load game data" keeps popping up, ive deleted my aa documents folder fully closed glyth etc

    Started by TheDevil‎, 07-26-2017 08:41 AM
    • Replies: -
    • Views: -
    07-26-2017, 08:32 AM Go to last post
  5. Salphira Server just went "Under Maintenance"

    plssss send haaalpp!! D:

    Started by AcesOfLust‎, 07-26-2017 12:36 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 122
    07-26-2017, 01:00 AM Go to last post
  6. Angry CryRenderD3D10.dll Error Code 126

    anybody else get this and know of the fix for this CryRenderD3D10.dll . I start aa and this comes up and I even uninstalleld and reinstalled it...

    Started by AuGEM‎, 07-25-2017 10:47 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 245
    07-25-2017, 11:06 PM Go to last post
  7. Error Code 126

    trojan detected... Error loading DLL: CryNetword.dll, error code 126

    Started by Mixdavila‎, 04-18-2017 11:24 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 389
    07-25-2017, 11:14 AM Go to last post
  8. Error 1005

    Can anyone help me with this error? There is nothing on glyph site. While i update AA after downloading it says failed to update and says error 1005....

    Started by TheMightySardine‎, 07-24-2017 03:05 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 243
    07-25-2017, 04:29 AM Go to last post
  9. why my account suspended.?

    why my account get suspend? i am farm and gearing up my gear. but why i get baned like this. its not fair i think. i not do somthing wrong. please...

    Started by nelson darmawan‎, 07-23-2017 03:39 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 242
    07-24-2017, 10:18 AM Go to last post
  10. Post Get Suspended

    :confused: Thread Hello,,my account have get Thread and i dont know why? when i running pack from Gwenoid Forest to TC with Rampage sudenly...

    Started by Tinna‎, 07-23-2017 03:23 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 339
    07-24-2017, 10:15 AM Go to last post
  11. Permanent Ban for not breaking the rules?

    According to the Letter of the Community Manager 2016 and a recet post by celestrata to another user, I do not understand the permanent ban of...

    Started by adasfgsg‎, 07-24-2017 06:35 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 210
    07-24-2017, 10:14 AM Go to last post
  12. Exploit or Not?

    This dude been using clipper collision to destroy anyone doing rum runner. He either block the river or use clipper despawn ability to collide...

    Started by Alende‎, 07-22-2017 02:53 PM
    • Replies: 1
    • Views: 200
    07-24-2017, 01:59 AM Go to last post
  13. Unhappy Game closing within cities. \ jogo fechando dentro das cidades

    Well I'd like the help of yourselves in a big problem that I'm having in the archeage. I formatted the pc and now whenever I enter the archeage I...

    Started by inks‎, 07-23-2017 09:07 PM
    • Replies: 0
    • Views: 94
    07-23-2017, 09:07 PM Go to last post
  14. Question im sorry can you help me?

    i got suspended and got reply determined that the action taken against your account for fraudulent activity was correct, i never do anything wrong...

    Started by perchival‎, 07-23-2017 03:22 AM
    • Replies: 0
    • Views: 94
    07-23-2017, 03:22 AM Go to last post
  15. Question Get suspended when im woke up

    One day, when I will play archeage with my account when I wake up. I suddenly got a notification that my account has been exposed suspended. There...

    Started by Gabrielist‎, 07-22-2017 09:46 PM
    • Replies: 0
    • Views: 138
    07-22-2017, 09:46 PM Go to last post
  16. Exclamation Fps 20 when alt tab!

    When I try to open 2 games or put some task over the window of one of them, one of them gets 20 fps so I can not use follow, any tips to fix? In...

    Started by X4d9z‎, 07-22-2017 11:03 AM
    • Replies: 2
    • Views: 131
    07-22-2017, 02:05 PM Go to last post
  17. Poem splash screen does not reach the end

    So this problem has just appeared. Yesterday, everything was fine. Today, when I try to launch the game, the poem splash screen comes, then achieve...

    Started by natifice‎, 07-21-2017 06:20 AM
    • Replies: 2
    • Views: 130
    07-22-2017, 11:57 AM Go to last post
  18. Error 1005 at installation

    After realizing I had AA in the wrong drive, I uninstalled it + Glyph and reinstalled Glyph to the other drive.. Only now I cant install AA,...

    Started by Reiyla‎, 07-22-2017 11:06 AM
    • Replies: 1
    • Views: 106
    07-22-2017, 11:48 AM Go to last post
  19. Family bug, Friend bug and chat bug.

    Hello I have few problems with family. I got 12 member in list and on my screen : 12/13? When i erase 1 character. In family list 11 character...

    Started by Alaynia‎, 07-10-2017 01:18 PM
    • Replies: 2
    • Views: 199
    07-22-2017, 10:45 AM Go to last post
  20. Question got suspended

    Hi...i got suspended while i will do bunker n appear GM kicked me and i dont know the reason i submitted a ticket request #946862....i got replied...

    Started by Yangchai‎, 07-21-2017 01:11 PM
    • Replies: 1
    • Views: 318
    07-21-2017, 05:25 PM Go to last post

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