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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    66 Pages
    1 2 3 ... 66
    • Replies: 655
    • Views: 63,159
    04-24-2017, 11:16 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 231
    • Views: 24,963
    03-25-2017, 07:50 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 32,197
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,912
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,679
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,595
    07-17-2014, 08:31 AM Go to last post
  1. Unhappy Name change says applied, but name didn't change!

    As the title says, I applied a name change on my character and it said it was succesful but when i logged in my name is still the same! Ticket ID...

    Started by Nipls‎, 02-24-2017 05:15 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 210
    02-25-2017, 11:15 AM Go to last post
  2. Unhappy Name Change Bugged

    good morning this morning I tried to make the name change, but I had the account logged in, and then it did not work, I turned off the game and I...

    Started by Sparta‎, 02-25-2017 09:47 AM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 170
    02-25-2017, 10:30 AM Go to last post
  3. Wrapped Carrot Dash

    Hello I enter library with my alts and I saw in the chat that I acquired that item - a Wrapped carrot dash but there is nothing in my...

    Started by Oyranos‎, 02-23-2017 02:56 PM
    • Replies: 0
    • Views: 281
    02-23-2017, 02:56 PM Go to last post
  4. Please set my account country to France

    Please set my account country to France Request #838738 It's too long to get an answer, i'm in holiday tomorrow and i don't have a subscription.

    Started by Iceolo‎, 02-23-2017 10:41 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 155
    02-23-2017, 01:31 PM Go to last post
  5. Angry My Account has Wrong Country

    I cannot purchase anything from your store because for some reason your system put my account automatically into Alberta, Canada when I'm in...

    Started by xColavita‎, 02-13-2017 11:35 AM
    2 Archeage Team Post(s)
    • Replies: 9
    • Views: 618
    02-23-2017, 01:12 PM Go to last post
  6. Ember Nymph

    Sooo I chose a warborn to start off with. I'm doing just the racial quest line quests. Went to Damian talked to him and got my transformation gem....

    Started by Cptmcdunderpants‎, 02-20-2017 11:15 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 490
    02-23-2017, 09:05 AM Go to last post
  7. Having trouble with Archeage, either technical or in-game?

    Visit the support page and submit a ticket. That is all you are going to see them tell you on here. There really is no purpose for this forum other...

    Started by Archaelin‎, 02-23-2017 08:39 AM
    • Replies: 0
    • Views: 121
    02-23-2017, 08:39 AM Go to last post
  8. You have been disconnected by Gamemaster

    Doing trade run with guildie, waiting in the middle of the ocean for dced friend then suddenly Bam! "You have been disconnected by Gamemaster" ...

    Started by uhruhri‎, 09-19-2014 06:58 AM
    7 Pages
    1 2 3 ... 7
    3 Archeage Team Post(s)
    • Replies: 64
    • Views: 10,645
    02-23-2017, 08:22 AM Go to last post
  9. Question What should I do with game launcher to play game?

    And now it says that tbb.dl file is not there in the steam>steamapps>games>common> ache-age files. But it is there...not sure wat to do next any...

    Started by PrincessCaraboo‎, 02-22-2017 03:26 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 213
    02-23-2017, 06:42 AM Go to last post
  10. What is Happening with Trion Support? I'm waiting for a answer for almost a week.

    What is happening? I've sended a ticket Friday and since then I'm waiting and not even an email informing me that the ticket was received I've got......

    Started by Stronghart‎, 02-22-2017 05:28 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 203
    02-22-2017, 05:31 PM Go to last post
  11. Redeem Snail

    Solved

    Started by Mercurial‎, 02-22-2017 10:39 AM
    • Replies: 0
    • Views: 112
    02-22-2017, 10:39 AM Go to last post
  12. Fail to load game data!

    Hello everyone, I get this message today after the pacth (febuary 21) My History.txt is tell me <version 327948f> I was wondering if anyone...

    Started by laonsela‎, 02-21-2017 02:31 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 314
    02-22-2017, 05:37 AM Go to last post
  13. Whole client download every 2 days

    Hello, I've been playing Archeage for a few days now and every 2 days or so Trion launcher asks me to download a few files (when I choose 'play' )...

    Started by Vitanous‎, 02-21-2017 10:37 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 258
    02-22-2017, 01:03 AM Go to last post
  14. Game won't load when i click play

    After clicking play, hackshield comes up and nothing happens. The play button turns red again. Ive followed all the troubleshoot and still doesnt...

    Started by Icee‎, 09-17-2014 01:13 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 17
    • Views: 5,385
    02-22-2017, 12:26 AM Go to last post
  15. Sad

    The whole community of archeage. I want an answer from the management about banning my account. I'm playing two weeks for more than 8 hours a day....

    Started by genivitor‎, 02-21-2017 05:43 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 232
    02-21-2017, 10:50 PM Go to last post
  16. Angry Account Suspended/Banned

    Hello, today at around 4:30 PM GMT+2 I received the message: "You have been disconnected by a GameMaster" and when I tried to log in it said Account...

    Started by Snecharrr‎, 02-21-2017 08:51 AM
    2 Archeage Team Post(s)
    • Replies: 8
    • Views: 486
    02-21-2017, 02:08 PM Go to last post
  17. Website login to multiple patron accounts... now ERROR 2025 IP ban, HELP!

    So I just noticed that I didn't collect the compensation potion on my accounts, and so I started logging into all my Patron accounts (I have 9 patron...

    Started by kueklol‎, 02-21-2017 01:38 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 201
    02-21-2017, 02:03 PM Go to last post
  18. Arrow Graphic issues and lag

    So to start with history, i have played Archeage before. My laptop is quite ♥♥♥♥ty :) but i have managed to play on normal to medium settings before....

    Started by Natasha3690‎, 01-03-2017 11:27 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 553
    02-21-2017, 01:28 PM Go to last post
  19. suspension/ban

    Good Morning. I have a server account reckoning with only one character and today it was disconnected by gamemaster. Now when trying to login. I...

    Started by genivitor‎, 02-21-2017 08:22 AM
    • Replies: 1
    • Views: 190
    02-21-2017, 08:49 AM Go to last post
  20. history version

    Hello, can i get please the current version number of the history file and the previous one as i get failed to load data error europe servers

    Started by Hagag‎, 02-20-2017 06:38 PM
    • Replies: 7
    • Views: 381
    02-21-2017, 03:44 AM Go to last post

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