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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 742
    • Views: 118,502
    10-19-2018, 10:57 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 43,648
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,646
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,452
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,446
    07-17-2014, 08:31 AM Go to last post
  1. Failed to load game data

    Hi please help me how can repair this problem ? Failed to load game data (4.18 2018 update) version 384108F

    Started by YooMin‎, 04-18-2018 01:46 PM
    • Replies: 2
    • Views: 334
    04-19-2018, 02:21 AM Go to last post
  2. can't load game data error

    Im getting the can't load game data error after i just updated the game. anyone else getting this? how can i fix it short of a reinstall?

    Started by Vilai‎, 04-18-2018 06:47 PM
    • Replies: 0
    • Views: 103
    04-18-2018, 06:47 PM Go to last post
  3. Request #1076252

    Please look at my ticket regarding my upgraded plaza fast, i dont want them to say "too much time passed for us to fix" !!! Request #1076252 ...

    Started by Pryam‎, 04-16-2018 03:57 AM
    • Replies: 1
    • Views: 217
    04-18-2018, 01:45 AM Go to last post
  4. Glyph Launcher "Store" link

    I think Your Glyph Launcher "Store " link is broken as I and another get a 404 error . thus cna not reach the store. but Can access store via website...

    Started by AuGEM‎, 04-06-2018 07:54 PM
    • Replies: 6
    • Views: 420
    04-18-2018, 12:10 AM Go to last post
  5. Glyph bug

    Hi, When i try to open cashshop on glyph i got white page with that message "HTTP 401 Unauthorized" etc... Got it on all my account, any...

    Started by WazznMe‎, 04-16-2018 01:46 PM
    • Replies: 4
    • Views: 537
    04-17-2018, 09:29 PM Go to last post
  6. Question Account banned without reason

    I was logged in, suddenly appeared the gm next to me, after a few minutes, "you were disconnected by the gamemaster" as follow the images of the...

    Started by Kaji‎, 04-17-2018 02:25 PM
    • Replies: 0
    • Views: 212
    04-17-2018, 02:25 PM Go to last post
  7. Planet earth calls Trion planet login tracker

    Hi The way you handle things we are going to lose one login badge because you dont care much! It is reported several times in the forums that...

    Started by Oyranos‎, 04-16-2018 06:07 PM
    • Replies: 1
    • Views: 208
    04-17-2018, 12:29 PM Go to last post
  8. Issue whit the login tracker

    I have been logging in every day of this month, however this does not count the entry for the bonus reward Is this an error? PD: attached screenshot

    Started by Hiyorin‎, 04-17-2018 02:57 AM
    • Replies: 1
    • Views: 120
    04-17-2018, 03:14 AM Go to last post
  9. Disconnect when using search box

    I keep getting dc'd whenever I type in the search box in the Folio and Action house.. sigh.. this is very frustrating... PLS HELP!

    Started by Skya‎, 04-17-2018 02:25 AM
    • Replies: 0
    • Views: 70
    04-17-2018, 02:25 AM Go to last post
  10. UI not saving

    Hello all, Every time i log in. My UI is reverted back to default. Game also turn back to full screen when I wanted it windowed borderless. So I...

    Started by MelonMelon‎, 04-16-2018 01:01 PM
    • Replies: 1
    • Views: 110
    04-16-2018, 01:28 PM Go to last post
  11. Blocking people in maria

    It's so funny to do that so please do something. You banned some guys in Prophecy, do the same here thank you. https://ibb.co/kRyu97...

    Started by Hakushoku‎, 04-16-2018 01:24 PM
    • Replies: 0
    • Views: 116
    04-16-2018, 01:24 PM Go to last post
  12. For what i paid 115 eur

    WHY I CANT GO MISTMERROW in prime time. I think I paid money for playing game not for afk. What I can do afk in MM? or what? why moders not ban...

    Started by Nightlos‎, 04-16-2018 01:10 PM
    • Replies: 0
    • Views: 139
    04-16-2018, 01:10 PM Go to last post
  13. Unhappy Steam Tried to re-download after i back up the game..

    Guys i tried to back up the archeage and it gave me an error. after that it tried to re-download 13 gb all over again but my files stay still there....

    Started by Klaromin‎, 04-15-2018 02:42 PM
    • Replies: 1
    • Views: 135
    04-15-2018, 09:52 PM Go to last post
  14. Exclamation You have been disconnected by a gamemaster. From a mob? Why?

    A mob in Sandeep attacked me - put me in a bubble. Afterward, I received a message - You have been disconnected by a gamemaster. Now...

    Started by Archeageplz‎, 04-15-2018 01:26 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 495
    04-15-2018, 03:02 AM Go to last post
  15. Disconnected by a gamemaster after buying patron

    Hello As soon as I log in I get disconnected by a gamemaster. I just bought patron to get ahead in the queue and this happends... I also made a...

    Started by thightgirl‎, 12-17-2016 10:48 AM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 897
    04-15-2018, 02:29 AM Go to last post
  16. Exclamation to all GMs

    when is the skill que going to fixed for us Aussie players it use to be ok but now even with WTfarst im geting 1 maana star per Second or worse....

    Started by smokiess‎, 04-08-2018 02:24 AM
    • Replies: 2
    • Views: 418
    04-14-2018, 11:05 PM Go to last post
  17. can't purchase credits

    hi, i was able to purchase credits in the first day of the FS but now i can't, ticket is 1074635, i rly need to solve this.

    Started by mgcpnts‎, 04-14-2018 02:52 AM
    • Replies: 0
    • Views: 165
    04-14-2018, 02:52 AM Go to last post
  18. How to reset UI?

    Is it possible to reset UI so the shortcut bars are back to default positions? I accidentally moved one of my shortcut bars to the bottom right...

    Started by Lakuza‎, 11-19-2014 04:12 AM
    2 Archeage Team Post(s)
    • Replies: 6
    • Views: 4,671
    04-14-2018, 02:12 AM Go to last post
  19. lags help

    I have for 2-3 seconds every 2-3 minutes the game hangs help solve the problem. Thank you in advance

    Started by santersa‎, 04-08-2018 01:06 PM
    • Replies: 1
    • Views: 160
    04-14-2018, 12:45 AM Go to last post
  20. Problem with glyph app

    Since today it seems like glyph application causes Archeage to crash instantly without warning or error message. Both Glyph and AA are crushing at...

    Started by Valben‎, 04-13-2018 02:33 PM
    • Replies: 0
    • Views: 152
    04-13-2018, 02:33 PM Go to last post

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