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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 738
    • Views: 115,798
    08-07-2018, 12:36 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,559
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,141
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,202
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,204
    07-17-2014, 08:31 AM Go to last post
  1. Install Help

    Tried glyph launcher and steam, downloads fine, shows play button, hits play, unable to load game data, looks at google, changer version number,...

    Started by Veyher‎, 07-22-2018 06:39 PM
    • Replies: 1
    • Views: 93
    07-22-2018, 09:17 PM Go to last post
  2. Error 1039

    Hello! i have an issue i try to download the game and then it says corrupted file 1039 what can i do? any solution? thanks!

    Started by Leonidas01‎, 07-22-2018 08:03 AM
    • Replies: 0
    • Views: 74
    07-22-2018, 08:03 AM Go to last post
  3. Angry I got a problem

    I try everything to get my acount back i played on this acc 4-5years back nog i try to login from my new pc and my new adres now it asked and a new...

    Started by tinkelbell‎, 07-18-2018 03:32 PM
    • Replies: 7
    • Views: 283
    07-22-2018, 05:57 AM Go to last post
  4. Angry The Customer Service is Awful

    Several friends have quit because of this poor customer service and another one is about to do the same because he put in a ticket several days ago...

    Started by SmellULater‎, 07-22-2018 05:46 AM
    • Replies: 0
    • Views: 89
    07-22-2018, 05:46 AM Go to last post
  5. Synthium soaps still broke

    Soaps still arent working to restore costume or undergarment effects. is there an estimated fix for this?

    Started by BlackEyedFerret‎, 07-20-2018 10:31 PM
    • Replies: 0
    • Views: 57
    07-20-2018, 10:31 PM Go to last post
  6. gm please help me

    a few months ago I had created a glyph account and had not been used to play archage, yesterday I tried to raise the level of my account, in the...

    Started by Jacki‎, 07-20-2018 07:59 AM
    • Replies: 0
    • Views: 112
    07-20-2018, 07:59 AM Go to last post
  7. Unhappy Optimization won't turn off

    Hello, I sent a ticket (Request #1120791) I can't seem to turn off the optimization. Stuck running around in blue armor gear. =( Thanks in...

    Started by Giyan‎, 07-18-2018 05:02 PM
    • Replies: 4
    • Views: 163
    07-19-2018, 07:59 AM Go to last post
  8. Exclamation Transfer failed

    solved

    Started by Astrowwww‎, 07-18-2018 03:13 PM
    • Replies: 0
    • Views: 86
    07-18-2018, 03:13 PM Go to last post
  9. Characters

    Game state's May create 2 characters on one server AND 6 across all servers. I only have 2 characters, Both on Vengeance. I went to create a...

    Started by Windamere‎, 07-17-2018 08:24 PM
    • Replies: 3
    • Views: 137
    07-18-2018, 09:33 AM Go to last post
  10. Transfer Failed

    Hello, I attempted to transfer my account the other day, but received the transfer failed message and was told to contact support. However, when I go...

    Started by Warz‎, 07-16-2018 04:01 PM
    • Replies: 0
    • Views: 96
    07-16-2018, 04:01 PM Go to last post
  11. Customer support question

    Did you guys lose some CS ppl to answer tickets or it's just weekend?cause there's some tickets regarding credits eaten by failed transfer attemps...

    Started by Pluion‎, 07-16-2018 07:18 AM
    • Replies: 0
    • Views: 97
    07-16-2018, 07:18 AM Go to last post
  12. Transfer siege scroll

    Let me explain what happened. Z guild got sieged by guild X. That guild X had a officer not the guild leader pick up the scroll. X officer left...

    Started by This‎, 07-15-2018 12:13 AM
    • Replies: 0
    • Views: 113
    07-15-2018, 12:13 AM Go to last post
  13. Question Transfer Failed unable to log in at all. pls send halp

    I'm trying to transfer from conviction to thunderwing (Yes It's been over a month since my last transfer). It took my credits then said transfer...

    Started by Sorceryy‎, 07-14-2018 02:53 PM
    • Replies: 0
    • Views: 96
    07-14-2018, 02:53 PM Go to last post
  14. No support for purchase last 3 days

    Iv try 4 times to buy patron and other staff for the last 3 days - impossible says u are in different country and no option to fix that ... i have 4...

    Started by kitts‎, 07-14-2018 06:09 AM
    • Replies: 0
    • Views: 94
    07-14-2018, 06:09 AM Go to last post
  15. Exclamation Guild Permissions/Rank Name Issue

    I have made changes to the permissions within the Guild module. I have changed it from its default to things, such as King. It tells me that...

    Started by ethosyde‎, 07-12-2018 02:46 PM
    • Replies: 2
    • Views: 121
    07-13-2018, 03:07 PM Go to last post
  16. Exclamation Got a suspicious activity detected debuff by mistake

    Hi, my character "Rafa" on nui server got a "suspicious activity detected" debuff by mistake. I was with my boyfriend ("Volcan") on his merchant and...

    Started by Rafaogata‎, 07-11-2018 03:31 PM
    • Replies: 9
    • Views: 340
    07-13-2018, 03:26 AM Go to last post
  17. Obsidium Shield Exploding on Upgrade

    Do the older obsidium still explode when trying to upgrade ? Thought they would not.

    Started by Johnxx‎, 07-12-2018 12:55 AM
    • Replies: 1
    • Views: 128
    07-12-2018, 01:54 AM Go to last post
  18. Vanishing Gold

    To whom it may concern, Yesterday I was AFK and noticed when I came home from work, all of my gold was gone. I am guessing it's because they...

    Started by Perese‎, 07-10-2018 02:29 PM
    • Replies: 2
    • Views: 147
    07-11-2018, 04:57 PM Go to last post
  19. Glyph Auto Launches the Game after Maintenance Update

    Why does the game automatically launch, as if I'd hit the "Play" button, after an update. This functionality started at last weeks maintenance. Is...

    Started by Funnypants‎, 07-11-2018 11:10 AM
    • Replies: 0
    • Views: 84
    07-11-2018, 11:10 AM Go to last post
  20. Downloading the latest patch, very slow.

    Hello, i usually download patches fine with no problems at all. but with the recent hotfix patch that just got released earlier, i'm having troubles...

    Started by Rus‎, 10-17-2015 05:14 AM
    • Replies: 1
    • Views: 328
    07-11-2018, 01:50 AM Go to last post

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