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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    76 Pages
    1 2 3 ... 76
    • Replies: 752
    • Views: 125,831
    Yesterday, 10:04 PM Go to last post
  2. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,136
    02-09-2019, 10:22 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 247
    • Views: 47,784
    01-26-2019, 03:35 PM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,613
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,025
    07-17-2014, 08:31 AM Go to last post
  1. Angry Another bug, HELP!

    Today, 07/02/19, at around 12:02 server time, i was picking up some stuff from my Spooky Anywhere Warehouse to place them in my Storage Chest at my...

    Started by DreadMegaBeard‎, 02-07-2019 05:40 AM
    • Replies: 1
    • Views: 189
    02-12-2019, 08:20 AM Go to last post
  2. Angry Missing credist for 3-m w8 for response

    HI I buy black friday credits when been dubled and i get only half i w8 for 3month for response in my ticket. https://prnt.sc/mhd578

    Started by Micharu Chan‎, 02-06-2019 04:36 AM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 289
    02-11-2019, 11:43 AM Go to last post
  3. Exclamation I'd love to return but im missing designs on all accounts..

    Hey there, I just wanted to bring some attention to the fact that a lot of players are trying to come back to arche age but are missing designs.....

    Started by Flip2‎, 02-10-2019 04:31 PM
    • Replies: 1
    • Views: 118
    02-11-2019, 11:22 AM Go to last post
  4. Error 1004

    Got a new SSD and i am trying to install AA onto it but after the base game is downloaded i keep getting the error 1004. Right after it gives me...

    Started by DutchyDutch‎, 12-30-2017 11:15 PM
    • Replies: 4
    • Views: 653
    02-11-2019, 12:08 AM Go to last post
  5. Exclamation 'Suspicious activity detected'

    So yesterday I was doing some trade runs with my Timber coupe. When I arrived at the trading posts buildings weren't loading in and I couldn't...

    Started by Mirkk‎, 02-10-2019 05:49 AM
    • Replies: 0
    • Views: 130
    02-10-2019, 05:49 AM Go to last post
  6. Loading a character from character creation

    Whenever I try and load my premade character on character creation I get the message: "File contains information that can't be reflected". Anyone...

    Started by saekomdalkom‎, 09-18-2014 04:27 AM
    • Replies: 1
    • Views: 374
    02-10-2019, 04:34 AM Go to last post
  7. Angry Got banned by a Gamemaster.

    Hello, Last night on the 25th of January i was hit with a message while playing saying "You have been disconnected by a Gamemaster". then when i...

    Started by Merako‎, 01-26-2019 04:52 AM
    • Replies: 4
    • Views: 604
    02-09-2019, 06:17 PM Go to last post
  8. gods dcd god dcd

    whats in the mood is going on!. after this patch i keep crashing every 5/10m its insane . i used to spend hours without getting dcd/ and now i...

    Started by Keela‎, 02-08-2019 06:18 PM
    • Replies: 0
    • Views: 106
    02-08-2019, 06:18 PM Go to last post
  9. All my Farms and Houses are gone

    Request #1186606 January 15, 2019 23:23 I made an request because I came back to the game since some time and all my housings and farms are...

    Started by JoeLila‎, 02-03-2019 08:58 AM
    • Replies: 3
    • Views: 285
    02-07-2019, 11:03 AM Go to last post
  10. unable to transfer server.

    ive been trying for an hour now and been unable to transfer server, we did everything we need to do leave guild etc, logged accounts off, and we are...

    Started by bishcuit‎, 11-14-2018 01:12 PM
    12 Pages
    1 2 3 ... 12
    2 Archeage Team Post(s)
    • Replies: 116
    • Views: 7,559
    02-07-2019, 10:17 AM Go to last post
  11. Exclamation Support Team Update Please

    Dear Djaya, or any GM. Can you please provide the community an update on the efforts of the support team and how the process of solving account...

    Started by Shinketsu‎, 01-27-2019 03:58 AM
    • Replies: 9
    • Views: 489
    02-07-2019, 09:09 AM Go to last post
  12. Chargeback and won, no support, couldn't play.

    Well not being able to play for a few months and with no customer support for the game I decided to quit a while back. I'm sure after charging back...

    Started by BlitzStorm‎, 02-05-2019 02:26 PM
    • Replies: 0
    • Views: 153
    02-05-2019, 02:26 PM Go to last post
  13. MY support ticket Request #1189888

    I know this is like a long shot, but can somebody please look at my support ticket. This is getting extremely frustrating. Am boiling inside by...

    Started by Blacksun123‎, 01-31-2019 08:32 AM
    • Replies: 1
    • Views: 197
    02-02-2019, 08:33 AM Go to last post
  14. Weapon VFX setting repeatedly re-enables and causes video lag and crashes - YEARS OLD issue/bug

    Trying desperately to permanently disable this Weapon VFX setting but it refuses to comply: ESC > Options > Quality > Visual Effects > Weapon VFX ...

    Started by Hodor69‎, 01-31-2019 04:18 PM
    • Replies: 2
    • Views: 150
    02-01-2019, 12:07 PM Go to last post
  15. Last resort

    Well..since I am unable to submit a ticket due to the peer issue, and those I have submitted never seem to be answered, I am trying this approach. ...

    Started by Faeleah‎, 01-22-2019 08:32 AM
    • Replies: 1
    • Views: 214
    01-31-2019, 10:22 PM Go to last post
  16. Mail sent to a wrong name

    Hello, since I made a ticket a week ago with no answer and after realise that gamigo doesnt answer request anymore. I'd like to know if there is a...

    Started by Azyd‎, 01-28-2019 04:47 PM
    • Replies: 3
    • Views: 266
    01-31-2019, 09:50 PM Go to last post
  17. Angry Cant login to server ..GODS DC YOU

    anyone else having this problem???? https://cdn.discordapp.com/attachments/200374205710204929/538610084448698398/unknown.png

    Started by MrPain‎, 01-25-2019 11:52 PM
    2 Pages
    1 2
    • Replies: 14
    • Views: 555
    01-26-2019, 06:56 PM Go to last post
  18. Snowball Arena And About Maintance

    Well i want to ask something . Why we can't use snowball arena still ? If you guys activated it wrongly u can remove it via any maintance but its...

    Started by MementoMori‎, 01-25-2019 10:13 PM
    • Replies: 0
    • Views: 112
    01-25-2019, 10:13 PM Go to last post
  19. Support Resolving 3 month old tickets without resolution or comments

    Why are you resolving tickets without any responses? A lot of us having been waiting over 3 months just to get a response!!

    Started by Xjenovalifex‎, 01-24-2019 11:16 AM
    • Replies: 1
    • Views: 201
    01-25-2019, 03:07 PM Go to last post
  20. transfer failed since 2 months

    i paid 2700 credits to transfer from jakar to taris , and my transfer failed . now i am waiting 2 months for gamigo to fix it but no respond ...

    Started by Raed‎, 01-24-2019 01:56 PM
    • Replies: 0
    • Views: 132
    01-24-2019, 01:56 PM Go to last post

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