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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    76 Pages
    1 2 3 ... 76
    • Replies: 751
    • Views: 123,774
    01-18-2019, 09:35 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 246
    • Views: 46,648
    01-11-2019, 06:38 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,367
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,839
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,877
    07-17-2014, 08:31 AM Go to last post
  1. Angry Support requests have been deleted without any solution!

    Could someone explain me why my support requests got deleted?! :mad: Ticket #1153990 : started 10/21/18, got deleted with no response Ticket...

    Started by Darmon‎, 01-03-2019 07:19 PM
    • Replies: 3
    • Views: 307
    01-13-2019, 02:15 AM Go to last post
  2. Is there any way to switch the email my steam account is linked to?

    I want to switch my default email/account associated with Glyph/Archeage, whenever I log in with Steam, it automatically defaults to my old account...

    Started by Hamsman‎, 01-12-2019 12:54 PM
    • Replies: 2
    • Views: 95
    01-12-2019, 01:33 PM Go to last post
  3. Angry IP whitelist

    This is a spam filter introduced by Trion. It happens when you log into too many alts, randomly. My IP is 100% blocked from logging in game, trions...

    Started by Volcan3‎, 01-11-2019 09:17 AM
    • Replies: 3
    • Views: 130
    01-12-2019, 12:30 PM Go to last post
  4. Pigment and Dyes Mixed up. Can't Make the Rampage S200 lite anymore.

    So it would seem that when the 5.0 patch went through and the dyes were replaced by dye tickets, the ability to make white pigment also got messed...

    Started by LilithiaofMorpheus‎, 11-13-2018 10:35 PM
    • Replies: 9
    • Views: 485
    01-12-2019, 08:01 AM Go to last post
  5. No longer have access to my email

    I no longer have access to my email I used back when I created my account and I can no longer log into my account since it sends the authentication...

    Started by Digiception‎, 01-11-2019 12:15 PM
    • Replies: 0
    • Views: 97
    01-11-2019, 12:15 PM Go to last post
  6. Question Cant login (common problem for many players)

    People got DC and now we cannot login

    Started by Stalker‎, 01-10-2019 11:13 PM
    10 Pages
    1 2 3 ... 10
    • Replies: 93
    • Views: 2,823
    01-11-2019, 11:33 AM Go to last post
  7. Na server Kadum crashed 30 min ago ?

    Na server Kadum crashed 30 min ago ?

    Started by Readme‎, 01-10-2019 11:47 PM
    • Replies: 1
    • Views: 116
    01-11-2019, 07:34 AM Go to last post
  8. Unhappy Please help error #2025

    Please help! My tickets are 1181757 and 1184178. It's been 3 days already, I couldn't log in any of my accounts. I'm going to lose my land soon....

    Started by Vinh‎, 01-06-2019 02:25 AM
    • Replies: 2
    • Views: 163
    01-10-2019, 03:23 AM Go to last post
  9. Crazy glyph behavior after every patch - RNG UPDATE/PLAY

    Patched the game today 78MB - > success Reaopen glyph - > Play close - reopen -> Update .... .... .... RNG UPDATE RNG PLAY

    Started by RexNero‎, 01-09-2019 03:09 AM
    • Replies: 0
    • Views: 113
    01-09-2019, 03:09 AM Go to last post
  10. Angry No patching game destroyed

    not getting patch and cant even log in this is 2nd time its messed up and again wait ages for it to be fixed good job good job keep messing game even...

    Started by XmahinaX‎, 01-08-2019 09:20 PM
    • Replies: 1
    • Views: 203
    01-09-2019, 02:11 AM Go to last post
  11. Suspicious Activity Debuff

    Dear GMs, I got the suspicious debuff since Friday last week. The same day I wrote and ticket and still no one from support worked on it. I beg...

    Started by Pilosophia‎, 01-08-2019 11:32 AM
    • Replies: 0
    • Views: 61
    01-08-2019, 11:32 AM Go to last post
  12. Exclamation Payment method error

    I started playing a week ago, wanted to buy a PAtron but stumbled upon this error Your PayPal account is registered with a different country than...

    Started by Chipperloki‎, 01-08-2019 02:58 AM
    • Replies: 1
    • Views: 73
    01-08-2019, 04:02 AM Go to last post
  13. Exclamation Unable to purchase

    hello! i have been trying to buy patron / credits for four months unable to make any type of purchases. i tried going thru steam / paypal using...

    Started by choppychops‎, 01-08-2019 12:10 AM
    • Replies: 1
    • Views: 71
    01-08-2019, 03:34 AM Go to last post
  14. People Hacking Game

    What is it with Trion and Gamingo doing nothing about people hacking the game and using macros and exploits and whatever else to cheat and steal? ...

    Started by Farmvilla‎, 01-07-2019 01:57 PM
    • Replies: 0
    • Views: 121
    01-07-2019, 01:57 PM Go to last post
  15. Exclamation Got a suspicious activity detected debuff by mistake

    Hi, my character "Rafa" on nui server got a "suspicious activity detected" debuff by mistake. I was with my boyfriend ("Volcan") on his merchant and...

    Started by Rafaogata‎, 07-11-2018 03:31 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 686
    01-06-2019, 07:57 PM Go to last post
  16. Lets address the elephant in the room @any staff member :\

    Ticket Responses.... when will we get them? I'm starting to think I'll see eternal buffed players before a guild member of mine gets a response on...

    Started by Gadhelyn‎, 01-05-2019 12:47 AM
    • Replies: 0
    • Views: 143
    01-05-2019, 12:47 AM Go to last post
  17. Day 20 of no patron, day 53 of no credits

    20 days without patron. A little maths fun for those who like such things. Between NA and EU, that represents: 115,200 labor 320 loyalty 4x 500...

    Started by popalong‎, 12-29-2018 05:11 AM
    • Replies: 6
    • Views: 311
    01-04-2019, 05:46 AM Go to last post
  18. Exclamation #Support team on holiday, housekeepers try to help us. Refound?

    Problem : error #2025 / ipblock (Glyph login fail, can"t acces website) Solution: mail support@trionworlds.com Source:...

    Started by Holyman‎, 12-27-2018 02:29 AM
    • Replies: 3
    • Views: 266
    01-03-2019, 02:15 AM Go to last post
  19. Can Run the game

    Can Run the game. I have uninstalled the game, deleting the folders, uninstalling the launcher, donwload the launcher again, installing the launcher...

    Started by Aurorita‎, 12-26-2018 01:51 AM
    • Replies: 2
    • Views: 165
    01-02-2019, 12:47 PM Go to last post
  20. Email was hacked, need to get in contact with a GM or CS

    My Associated Email Address connected to my Glyph account was hacked, and i need to change my email address so that my account does not become...

    Started by FreDDzy‎, 12-30-2018 01:27 AM
    • Replies: 0
    • Views: 163
    12-30-2018, 01:27 AM Go to last post

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