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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    66 Pages
    1 2 3 ... 66
    • Replies: 654
    • Views: 62,799
    04-18-2017, 11:23 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 231
    • Views: 24,857
    03-25-2017, 07:50 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 32,036
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Upcoming changes to support requests starting August 1

    In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via...

    Started by Celestrata Bloodsong‎, 07-26-2016 09:04 AM
    2 Pages
    1 2
    4 Archeage Team Post(s)
    • Replies: 17
    • Views: 3,990
    01-25-2017, 08:38 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 335439 Current version number - 336253 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,853
    10-29-2016, 09:02 AM Go to last post
  6. Post Sticky Thread Sticky: Windows 10 - Our Current Status!

    UPDATE: As of today (July 27), and barring any last-minute changes made by Microsoft, ALL Trion games are ready for Windows 10 release. If you have...

    Started by TrionBrasse‎, 06-04-2015 05:48 PM
    11 Pages
    1 2 3 ... 11
    2 Archeage Team Post(s)
    • Replies: 102
    • Views: 39,049
    08-13-2016, 03:46 PM Go to last post
  7. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,665
    03-18-2016, 01:11 PM Go to last post
  8. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,568
    07-17-2014, 08:31 AM Go to last post
  1. glyph freezing computer on verifying

    when I pres play on glyph, to play archeage it freezes every action on my computer and all I can do ir force restart with the power button. ive...

    Started by gettobyker‎, 04-11-2017 08:35 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 175
    04-15-2017, 04:59 AM Go to last post
  2. You Have been Disconnected by a Gamemaster

    I haven't been on this game since 2014, my only character that i had was a level 2, because i would get disconnected by a game master every time i...

    Started by xCrossfire666x‎, 04-12-2017 06:47 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 197
    04-14-2017, 02:14 PM Go to last post
  3. ... cant play at all now since the creators update

    game lags like crazy.. archeage.exe uses 80-90%cpu an the the entire game freezes an i get disconnected by the gods.. am i going to be comped for...

    Started by Dimmizer‎, 04-13-2017 04:31 PM
    • Replies: 1
    • Views: 102
    04-13-2017, 04:33 PM Go to last post
  4. Name Change Issue

    Is there anyway to get a name change between two of my characters? Using the name change doesn't open up the old name afterwards.

    Started by Aycee‎, 04-13-2017 11:58 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 58
    04-13-2017, 12:21 PM Go to last post
  5. Windows 10 Creators Update busted??

    I was on this morning before patch no problems. Shutdown for patch and installed the Creators Update. Come back and glyph will no longer open....

    Started by Modescond‎, 04-12-2017 06:38 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 214
    04-12-2017, 11:20 PM Go to last post
  6. Founders pack code not working

    As the title says. I just started to get back in the game after a year away. Got the code back in December but never used it. Made a new account and...

    Started by Selfless‎, 04-12-2017 02:00 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 85
    04-12-2017, 03:18 PM Go to last post
  7. Need Help! Error with account!

    I am honestly begging for a real review and not an automated response. My fiance and I have been playing this game since launch in September of 2014...

    Started by Kithhex‎, 04-12-2017 02:20 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 167
    04-12-2017, 11:36 AM Go to last post
  8. How well will my new PC run AA?

    So, I've got a new PC coming in this week, and I was wondering how well it'd run AA. Most important things to note would be: Processor: AMD...

    Started by DJRastafari‎, 04-10-2017 10:30 AM
    • Replies: 5
    • Views: 213
    04-12-2017, 08:29 AM Go to last post
  9. Ive done a character transfer and hasn't been transferred for 16 hours and posted 2 support ticket no response?

    any word's or support please appreciate it alot

    Started by Redpandazzzz‎, 04-10-2017 08:08 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 157
    04-11-2017, 07:13 AM Go to last post
  10. why is it taking so long ?

    Made a ticket 9 days ago and yet not a single answer, what is wrong with your support ?

    Started by laranjeira‎, 04-10-2017 03:14 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 145
    04-10-2017, 10:57 AM Go to last post
  11. 9 days and still no reply

    simply i bought starter pack that comes with 30 days patron , 50 taxes , glider skin , etc but only received the patron. so i made a ticket...

    Started by InfernalMED‎, 04-09-2017 06:11 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 141
    04-10-2017, 10:51 AM Go to last post
  12. lost a ton of emails

    lost a ton of emails with attached items. Sudenly a lot of emails don't appear in my emailbox and about a page of emails doesnt appear anymore. Is...

    Started by pavmelas‎, 04-08-2017 07:31 AM
    • Replies: 5
    • Views: 201
    04-08-2017, 02:11 PM Go to last post
  13. 2 days no reply on the support

    please i need that account i already send a ticket it's been two days no reply from you my email is ********

    Started by Betelgeus‎, 04-07-2017 07:23 PM
    • Replies: 1
    • Views: 168
    04-08-2017, 08:40 AM Go to last post
  14. Disconected by the gods

    Hello there, i have a problem. Today I logged in as usually and play from between 10 to 20 minutes, out of now where I get disconnected. This was...

    Started by Kikas‎, 04-07-2017 06:55 AM
    2 Pages
    1 2
    • Replies: 14
    • Views: 425
    04-07-2017, 01:27 PM Go to last post
  15. Client Crash Before Server select

    Hi, Today i was playing normaly on EU - Prophecy and i got a random crash, when i tryed to login the game crashs before server select i tryed...

    Started by Mike Tyson‎, 04-05-2017 05:40 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 239
    04-07-2017, 01:11 PM Go to last post
  16. Angry Impossible access the EU server ( since 3 days )

    Hi, Since 3 days, impossible for my 2 computers of connect on EU servers. I reinstalled the game 4 times, open the port, open admin, reset my...

    Started by Adventura‎, 04-03-2017 03:27 AM
    • Replies: 6
    • Views: 320
    04-07-2017, 09:56 AM Go to last post
  17. Lightbulb I would submit a ticket...but...

    Hello.. my name is Kahm, I play on Dahuta and I'm an Archeage-a-holic.. wait this is AA yea? Not sure cause I cannot log in to the EU servers! Damn...

    Started by Kahm‎, 04-05-2017 10:26 PM
    • Replies: 4
    • Views: 228
    04-06-2017, 07:45 AM Go to last post
  18. Angry Deleted Fresh Start, started Legacy, DC every login

    As subject says, I removed my 2 characters off of the Reckoning Fresh Start server. Started on Morpheus Legacy server and I keep getting...

    Started by BrecMadok‎, 04-05-2017 04:10 PM
    • Replies: 3
    • Views: 149
    04-06-2017, 07:35 AM Go to last post
  19. Exclamation Insane support queue

    hello, I have been waiting on my support ticket for almost 2 weeks now. This is kinda ridiculous and wonder how long i still have to wait. Would...

    Started by lsanderl‎, 04-05-2017 09:48 AM
    2 Archeage Team Post(s)
    • Replies: 7
    • Views: 443
    04-06-2017, 06:37 AM Go to last post
  20. Authentication code

    i can't get the code because i cant log in to my google account my phone was stolen please help me this is my log in account vonlouis157@gmail.com

    Started by Betelgeus‎, 04-05-2017 10:11 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 98
    04-05-2017, 11:16 PM Go to last post

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