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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 30,903
    Yesterday, 01:21 AM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    65 Pages
    1 2 3 ... 65
    • Replies: 643
    • Views: 57,944
    03-19-2017, 04:12 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    23 Pages
    1 2 3 ... 23
    18 Archeage Team Post(s)
    • Replies: 229
    • Views: 23,119
    03-09-2017, 09:55 AM Go to last post
  4. Sticky Thread Sticky: Upcoming changes to support requests starting August 1

    In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via...

    Started by Celestrata Bloodsong‎, 07-26-2016 09:04 AM
    2 Pages
    1 2
    4 Archeage Team Post(s)
    • Replies: 17
    • Views: 3,478
    01-25-2017, 08:38 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 330302 Current version number - 330995 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,395
    10-29-2016, 09:02 AM Go to last post
  6. Post Sticky Thread Sticky: Windows 10 - Our Current Status!

    UPDATE: As of today (July 27), and barring any last-minute changes made by Microsoft, ALL Trion games are ready for Windows 10 release. If you have...

    Started by TrionBrasse‎, 06-04-2015 05:48 PM
    11 Pages
    1 2 3 ... 11
    2 Archeage Team Post(s)
    • Replies: 102
    • Views: 37,409
    08-13-2016, 03:46 PM Go to last post
  7. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,431
    03-18-2016, 01:11 PM Go to last post
  8. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,379
    07-17-2014, 08:31 AM Go to last post
  1. NA server select screen crashes too now

    I can't get to the server select screen... screen stays black after the cinematic, then crashes

    Started by Fanger‎, 03-19-2017 11:46 AM
    • Replies: 0
    • Views: 74
    03-19-2017, 11:46 AM Go to last post
  2. Quest "A little girls wish" not available

    Hello, i cant accept that quest. The NPC (Belle in Ynystere) doesnt have it for me. I have the 15 dolls but nothing :( Anything i have to do...

    Started by Miccah‎, 03-19-2017 05:00 AM
    • Replies: 0
    • Views: 71
    03-19-2017, 05:00 AM Go to last post
  3. Invalid token after using code from mail

    So,i decided to take a look into store on glyph site. Went to log in,and they said that they want the authentication code,so i put it in there. It...

    Started by TheMightySardine‎, 03-17-2017 04:59 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 101
    03-18-2017, 08:56 AM Go to last post
  4. Support lag much?

    its been 2 weeks since i contacted support about my account recovery. this is quite ridiculous. i want my pay to win farm land back and my coffin...

    Started by Drsilkynipz‎, 03-17-2017 11:16 PM
    • Replies: 0
    • Views: 63
    03-17-2017, 11:16 PM Go to last post
  5. Can anyone tell me the previous version number in the history.txt file?

    Looks like I'm getting the splash screen crash and the fix I found is to change the history.txt number with a previous version. Can someone help...

    Started by Seregon‎, 03-17-2017 01:14 PM
    • Replies: 1
    • Views: 136
    03-17-2017, 01:35 PM Go to last post
  6. Support is a joke. Seriously.

    Can anyone tell them to stop replying to us with canned answers and maybe check their info BEFORE telling to do stuff we've already done?! There...

    Started by Islyn‎, 03-17-2017 07:26 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 172
    03-17-2017, 12:35 PM Go to last post
  7. Community Center Supplies quest. (vacation/family quest)

    Where the ♥♥♥♥ do I get this from? I can get the blue salt delivery quest (10g) and family quest : ironwood tree, but not the first family daily...

    Started by craazzz‎, 12-13-2016 01:46 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 3,169
    03-17-2017, 11:31 AM Go to last post
  8. @trion Ticket sent 9 days ago still no answer.

    How much longer will I have to wait for my ticket to be treated? my tickets actually cause I did 2, one more recently. 1 or 2 days it's ok, but...

    Started by Deguza‎, 03-17-2017 07:50 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 104
    03-17-2017, 09:31 AM Go to last post
  9. Transferring Credits from Legacy to Fresh Start?

    Hi, returning player here. My account is flagged for Legacy, however many of the friends I've gamed with in the past have moved to Fresh Start...

    Started by Ogrillion‎, 03-17-2017 01:38 AM
    • Replies: 3
    • Views: 139
    03-17-2017, 04:13 AM Go to last post
  10. Can't log into Prophecy

    Was logged in and gods disconnected me for whatever reason. Get to server select and select Prohpecy and get disconnected again. This is on multiple...

    Started by MyName‎, 03-16-2017 08:59 PM
    • Replies: 1
    • Views: 120
    03-17-2017, 02:46 AM Go to last post
  11. One account for playing on the new and old server. Impossible?

    Hello. If I started playing on fresh server, can I create a character on the legacy server? Thx.

    Started by PNiRyb‎, 03-16-2017 11:51 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 155
    03-17-2017, 12:13 AM Go to last post
  12. Angry Patron time missing

    I entered the web archeage to make a revision of my days of the patron disappears 11 days of the patron, the worse only couple of hours I still had...

    Started by XNeonesisX‎, 02-08-2017 12:49 AM
    2 Archeage Team Post(s)
    • Replies: 7
    • Views: 232
    03-16-2017, 09:43 PM Go to last post
  13. Account hacked no log in

    Hi all, My friend got a big Problem. This morning he could play normally. After work he tried log in but he couldnt. Wie tried reset Password 3...

    Started by Ily‎, 03-02-2017 06:36 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 361
    03-16-2017, 03:19 PM Go to last post
  14. Exclamation error 1005 Unable to apply update

    it has been like this after the updates. pls help.

    Started by MuiFabio‎, 03-16-2017 04:09 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 72
    03-16-2017, 09:18 AM Go to last post
  15. Failed Again

    Every time this game updates I fail to apply updates. There is a work around and takes me about twenty minutes. BUT.. I guess I have gotten to the...

    Started by Qirri‎, 03-08-2017 08:07 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 211
    03-15-2017, 11:18 PM Go to last post
  16. Ticket - 849583 Response requested.

    Hi, Could i please get some assistance with this ticket as soon as possible. Thanks!

    Started by Syzrim‎, 03-13-2017 03:38 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 158
    03-14-2017, 09:44 AM Go to last post
  17. Ticket #844941 - I need an answer please

    Hello I send a ticket few days ago, I want to play this game again and I need a response from the staff about my problem. Sorry about the potato...

    Started by Kjelle‎, 03-09-2017 01:14 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 218
    03-14-2017, 05:40 AM Go to last post
  18. Multiple clients

    Hej! Am wondering if it's allowed to run multiple Clients of the game on the same Pc?

    Started by Blinkk‎, 03-14-2017 05:25 AM
    • Replies: 1
    • Views: 100
    03-14-2017, 05:30 AM Go to last post
  19. Second time I was given this debuff..

    First time it took 12h to solve.... how long am I expecting now? Honestly remove this system w/e it is Sitting with a 4h retribution and suspicious...

    Started by safire‎, 03-14-2017 05:07 AM
    • Replies: 0
    • Views: 89
    03-14-2017, 05:07 AM Go to last post
  20. Can't we change the associated country of our Glyph account ?

    Hi ! I tried to purchase something from the store but i can't use any of my payment methods because they're from different country, which is wrong or...

    Started by Yskh‎, 01-13-2017 08:30 AM
    2 Archeage Team Post(s)
    • Replies: 8
    • Views: 1,915
    03-13-2017, 11:09 PM Go to last post

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