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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 667
    • Views: 79,019
    08-07-2017, 12:00 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 30,675
    06-09-2017, 12:16 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 36,385
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 5,322
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,469
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,376
    07-17-2014, 08:31 AM Go to last post
  1. game dont load

    Someone managed to correct the error of not being able to log in (glyph does not update the game and disconnect in the server selection). If it...

    Started by polarisz‎, 08-16-2017 03:48 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 104
    08-16-2017, 11:52 PM Go to last post
  2. Game not loading up AGAIN.

    So, anyone else game not loading after you click play again just like last week? Like seriously in 1 week how does this happen twice?

    Started by Byrning‎, 08-16-2017 04:08 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 190
    08-16-2017, 11:50 PM Go to last post
  3. Double download

    why does the game download twice when i get it through steam? i use steam since it's a little bit more stable than the standalone (that is, i don't...

    Started by gruffen2‎, 08-16-2017 11:39 AM
    • Replies: 2
    • Views: 106
    08-16-2017, 03:36 PM Go to last post
  4. Prevent steam glyph from auto-updating

    How do you prevent the steam version of glyph to not auto-update the game? It started doing this in the last update or the one before that and it...

    Started by SamKook‎, 08-16-2017 06:58 AM
    • Replies: 2
    • Views: 90
    08-16-2017, 07:42 AM Go to last post
  5. Error #2014 after the patch

    my main account was unable to login, while logging into the site works fine. Anyone else having trouble after the patch?

    Started by AleXiC94‎, 08-16-2017 02:50 AM
    • Replies: 0
    • Views: 77
    08-16-2017, 02:50 AM Go to last post
  6. Transfers Bug

    I've been trying to transfer my character from another server and it says my char is online. I already transfered some alts, and some friends did...

    Started by Khandake‎, 08-15-2017 06:43 PM
    • Replies: 3
    • Views: 146
    08-15-2017, 11:57 PM Go to last post
  7. Question GM helps me, my Char is bugged, and with suspected debuff of 4h Case 962376

    I was entering my pack, and my chart was not loading completely And the floor loaded on top of my Char, and killed me and I ended up getting bugged...

    Started by Lheonna‎, 08-15-2017 07:48 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 118
    08-15-2017, 11:46 AM Go to last post
  8. Trouble with support response

    I have been trying to transfer a character for the last four days and each time support tells me the cooldown has been reset when it has not. This...

    Started by Trechu‎, 08-14-2017 08:17 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 154
    08-14-2017, 10:04 AM Go to last post
  9. Hello i need ur help pls

    Hello guys the game from steam is bugged when i openned marketplace i couldnt click in the mini window who appeared in front of my screen..and when i...

    Started by nickkan‎, 08-13-2017 03:48 AM
    • Replies: 0
    • Views: 92
    08-13-2017, 03:48 AM Go to last post
  10. Unable to get past splash screen

    Me and several ppl are having issues logging back into game. All of us crashed. Stuck at intro crash back to desktop. NA- Tahyang Server

    Started by joecalebsimmons‎, 07-25-2016 05:04 PM
    5 Pages
    1 2 3 ... 5
    • Replies: 48
    • Views: 4,271
    08-12-2017, 11:51 AM Go to last post
  11. Lost my patron after maintenance

    Hello,after today´s patch i lost my patron,even tho glyph says i have 200 days of patron left,which is true as i have 6 month sub. Today i logged...

    Started by TheMightySardine‎, 08-02-2017 12:31 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 173
    08-12-2017, 03:58 AM Go to last post
  12. Unhappy Authentication failure

    Good morning I am currently experience an "Authentication Failure" when trying to sign in. I get passed the splash screen but get this error message...

    Started by Mysticdreamer‎, 08-12-2017 03:38 AM
    • Replies: 0
    • Views: 75
    08-12-2017, 03:38 AM Go to last post
  13. Trion we all disconnect and lost more packs

    Trion we all disconnect in the server and loss pack while doing trade run, I loss larder packs compensation please.:(

    Started by blizplix‎, 08-10-2017 10:12 PM
    • Replies: 2
    • Views: 281
    08-11-2017, 05:10 AM Go to last post
  14. Game Not Running

    After a brief update today the game will not run ??? Any idea why ?

    Started by SteveK‎, 08-09-2017 04:51 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 224
    08-10-2017, 07:10 PM Go to last post
  15. Game is crashing before server selection screen

    Tryied everything i could find on the web after it starts this issue out of nothing. Gods have disconnected me once then it never got to server...

    Started by Mendingo‎, 08-10-2017 01:49 PM
    • Replies: 0
    • Views: 83
    08-10-2017, 01:49 PM Go to last post
  16. Failed to load game data and unable to apply updates

    Hello, since the game came back online from the maintenance ( NA ) i cant enter in the game,i get failed to load game data.if i try to enter doing...

    Started by riouds‎, 01-03-2017 01:21 PM
    • Replies: 8
    • Views: 901
    08-10-2017, 08:45 AM Go to last post
  17. Can't access forum thread, says I need level 15 or higher

    I'm trying to access the following thread: http://forums.archeagegame.com/showthread.php?310476-Failed-to-Load-Game-Data-error-gt-Patch-numbers ...

    Started by Nashlighter‎, 08-09-2017 06:15 PM
    • Replies: 2
    • Views: 116
    08-10-2017, 12:09 AM Go to last post
  18. Freezing when Loading on VM

    Not sure what you changed in this last patch, but suddenly the game freezes as soon as the character is loaded. I've spent the day deleting folders,...

    Started by Marinia‎, 08-09-2017 11:42 PM
    • Replies: 0
    • Views: 82
    08-09-2017, 11:42 PM Go to last post
  19. Trion Live Support down?

    As far as I know they still have 1 hour 20 mins of Live Support time left. Is Live Support down?

    Started by kwart‎, 08-08-2017 03:39 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 216
    08-09-2017, 05:24 PM Go to last post
  20. server offline (cant login)

    hi there ... I was trying to login the game, but I came across a warning that I was disconnected right away in the server selection, I find this...

    Started by evy‎, 08-09-2017 04:01 PM
    • Replies: 0
    • Views: 98
    08-09-2017, 04:01 PM Go to last post

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