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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 661
    • Views: 66,179
    05-22-2017, 03:06 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 232
    • Views: 26,205
    04-30-2017, 04:57 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 33,185
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 4,179
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,803
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,746
    07-17-2014, 08:31 AM Go to last post
  1. treehouse abandoned??

    Hello. I am Sewer from morpheus. i have a treehouse in Halcycona that never shows "recovering oak tree". Instead it always is an "abandoned oak...

    Started by sewer‎, 05-18-2017 02:27 PM
    • Replies: 0
    • Views: 108
    05-18-2017, 02:27 PM Go to last post
  2. Unable to Patch 05/17/17 Patch

    I am attempting to patch a small 88 meg patch but it errors out and will not let me play. What is it that you developers do on your end that when...

    Started by Nava327‎, 05-18-2017 06:01 AM
    • Replies: 0
    • Views: 91
    05-18-2017, 06:01 AM Go to last post
  3. Cannot buy patron status

    I tried purchasing patron status today with a credit card and paypal, but I kept receiving a message stating that my payment could not be processed...

    Started by mistersir‎, 05-17-2017 07:27 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 86
    05-17-2017, 11:56 PM Go to last post
  4. We dont want a merge on Leviathan

    Today i heard that theres a speculation about merging Leviathan with another server. We dont really want this to happen. We had our chance to...

    Started by Ninina‎, 05-17-2017 06:58 PM
    • Replies: 0
    • Views: 99
    05-17-2017, 06:58 PM Go to last post
  5. Nuian Main quest missing, How do i get it back?

    Considering i'll be damned if i am going to wait 96 to 120 hours (Four to five days) for Customer Support to help me with this. I have a level 12...

    Started by Tenkata‎, 09-16-2014 07:51 PM
    2 Pages
    1 2
    • Replies: 14
    • Views: 11,132
    05-17-2017, 02:43 PM Go to last post
  6. Ping reduce program question.

    Okay so I've tried to look into this several times, my friends even looked into it put in tickets we never get a straight answer.. So I would like...

    Started by Fidoishere‎, 05-14-2017 12:27 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 185
    05-16-2017, 10:52 PM Go to last post
  7. Nonstop DC issue

    Gonna try to keep this short, Im a returned player and wasn't playing for 1 and half year. I used to leave my character online to gain Labor Points....

    Started by lyathern‎, 05-16-2017 04:25 AM
    • Replies: 2
    • Views: 122
    05-16-2017, 02:37 PM Go to last post
  8. Random lag only in AA since patch

    When I logged on today, I was prompted to update the game. Since then, I'm getting random bouts of severe lag that go as fast as they come and I'm...

    Started by Ogrillion‎, 05-04-2017 03:09 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 219
    05-16-2017, 02:46 AM Go to last post
  9. Quest Objective Blocking.

    Hello, I have run into a problem with someone blocking a quest objective, which is making it impossible to continue with the quest Plots and...

    Started by Coolisys‎, 05-13-2017 02:06 PM
    • Replies: 1
    • Views: 112
    05-14-2017, 02:40 PM Go to last post
  10. Game crashes on poem.

    Nvm, its solved.

    Started by sasukenshin‎, 05-14-2017 02:01 PM
    • Replies: 0
    • Views: 73
    05-14-2017, 02:01 PM Go to last post
  11. Support tickets

    How come there is such a long wait for a ticket to be reviewed, i have 2 tickets open at this moment and i am waiting for them to be reviewed. ...

    Started by Liiwiie‎, 05-14-2017 12:21 AM
    • Replies: 0
    • Views: 106
    05-14-2017, 12:21 AM Go to last post
  12. Suspicious activity detected

    guessing it had to do with new pet , was driving my speedboat in abysal and it just gave me the debuff plz fix

    Started by RaxRaxRax‎, 05-09-2017 05:27 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 279
    05-13-2017, 11:32 AM Go to last post
  13. Windows 10 CREATOR UPDATE - Any issues? Please post them in detail here!

    Hello everyone! Windows 10 has been working very well with ArcheAge and all of our other games. However, the recent Win 10 Creator's Update has...

    Started by Celestrata Bloodsong‎, 04-26-2017 01:44 PM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 414
    05-13-2017, 07:31 AM Go to last post
  14. Can't join EU server while can join NA servers

    Hello, When I select "Europe" in the Glyph and start game, the game launches, first screen with the poem is on, the game loads and then suddenly...

    Started by Halrand‎, 05-13-2017 05:47 AM
    • Replies: 0
    • Views: 63
    05-13-2017, 05:47 AM Go to last post
  15. Exclamation TRION Customer Support

    REQUEST #892748 GODS HAVE DISCONNECTED YOU April 26, 2017 14:07 Hello TRION, So I opened a ticket about 3 months ago REQUEST #792924 & GM...

    Started by Dimmizer‎, 05-10-2017 08:35 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 349
    05-11-2017, 08:58 AM Go to last post
  16. Unhappy why many people were banned and all of my friends

    Dear GM What happen with all my friends and other people ID were banned a the same time around 14:32 pm in Thailand. Can you Check this problems.

    Started by momoko12345‎, 05-11-2017 01:01 AM
    • Replies: 0
    • Views: 148
    05-11-2017, 01:01 AM Go to last post
  17. Bug opening BloomFang?

    I clicked on a box from the shop and it opened up my unbound bloomfang? Is there any way to have it rebound?

    Started by Snickas‎, 05-08-2017 11:22 AM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 242
    05-10-2017, 11:49 PM Go to last post
  18. Killing pirates in preason

    Hello Team. Clarify please, is it a bug or just a game mechanics that after pirate is placed to the prison and war is declared to pirates guild I...

    Started by AmonDes‎, 04-27-2017 11:51 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 262
    05-10-2017, 07:55 AM Go to last post
  19. Payment keeps getting canceled

    My friend recently got back into archeage and used steam to redownload archeage and was playing on his old account for abit.. but made a new account...

    Started by demonpanda‎, 05-09-2017 05:45 PM
    • Replies: 0
    • Views: 219
    05-09-2017, 05:45 PM Go to last post
  20. Device Removed ! please reload the game .

    For days im having this issue and cant find a damn solution anywhere ... anyone has any kind of fix for that ? TRION ?

    Started by Nipponick‎, 05-08-2017 02:20 PM
    • Replies: 4
    • Views: 176
    05-09-2017, 12:59 PM Go to last post

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