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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 738
    • Views: 115,994
    08-07-2018, 12:36 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,660
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,197
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,234
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,226
    07-17-2014, 08:31 AM Go to last post
  1. Still need credit refunded, no response

    Still need credit refunded, no response about the issue. Kraken - Aprilieos REQUEST #1122825

    Started by Aprilieo‎, 07-26-2018 06:32 PM
    • Replies: 0
    • Views: 110
    07-26-2018, 06:32 PM Go to last post
  2. LordIcarus hi i am stuck on the login screen it is doing update after update HELP PLEASE

    Will some one fix this game PLEASE I am stuck on the login screen it is doing update after update can some one tell me what the hell is going on HELP...

    Started by does not load‎, 07-25-2018 11:59 AM
    • Replies: 3
    • Views: 124
    07-25-2018, 02:04 PM Go to last post
  3. "TRANSFER FAILED" site bug

    http://i.imgur.com/gwKDMKK.png anyone else having this?

    Started by Doin‎, 02-29-2016 10:22 PM
    1 Archeage Team Post(s)
    • Replies: 9
    • Views: 1,102
    07-25-2018, 12:26 PM Go to last post
  4. Forget the Prime?

    So mirage island has the discontinued stuff. I need to upgrade my shield to prime then supreme... but ya'll forgot to put the Prime in mirage. The...

    Started by Zeeryla‎, 07-23-2018 10:16 PM
    • Replies: 4
    • Views: 192
    07-25-2018, 08:12 AM Go to last post
  5. Exclamation Staff Please Help

    Greetings to all. Dear Staff, I have Submitted 2 Tickets one from my account and one from my Alt Account, Its really an emergency, I Cant log into...

    Started by Ramces‎, 07-23-2018 01:08 AM
    • Replies: 1
    • Views: 188
    07-23-2018, 05:55 PM Go to last post
  6. Install Help

    Tried glyph launcher and steam, downloads fine, shows play button, hits play, unable to load game data, looks at google, changer version number,...

    Started by Veyher‎, 07-22-2018 06:39 PM
    • Replies: 1
    • Views: 93
    07-22-2018, 09:17 PM Go to last post
  7. Error 1039

    Hello! i have an issue i try to download the game and then it says corrupted file 1039 what can i do? any solution? thanks!

    Started by Leonidas01‎, 07-22-2018 08:03 AM
    • Replies: 0
    • Views: 75
    07-22-2018, 08:03 AM Go to last post
  8. Angry I got a problem

    I try everything to get my acount back i played on this acc 4-5years back nog i try to login from my new pc and my new adres now it asked and a new...

    Started by tinkelbell‎, 07-18-2018 03:32 PM
    • Replies: 7
    • Views: 283
    07-22-2018, 05:57 AM Go to last post
  9. Angry The Customer Service is Awful

    Several friends have quit because of this poor customer service and another one is about to do the same because he put in a ticket several days ago...

    Started by SmellULater‎, 07-22-2018 05:46 AM
    • Replies: 0
    • Views: 90
    07-22-2018, 05:46 AM Go to last post
  10. Synthium soaps still broke

    Soaps still arent working to restore costume or undergarment effects. is there an estimated fix for this?

    Started by BlackEyedFerret‎, 07-20-2018 10:31 PM
    • Replies: 0
    • Views: 59
    07-20-2018, 10:31 PM Go to last post
  11. gm please help me

    a few months ago I had created a glyph account and had not been used to play archage, yesterday I tried to raise the level of my account, in the...

    Started by Jacki‎, 07-20-2018 07:59 AM
    • Replies: 0
    • Views: 119
    07-20-2018, 07:59 AM Go to last post
  12. Unhappy Optimization won't turn off

    Hello, I sent a ticket (Request #1120791) I can't seem to turn off the optimization. Stuck running around in blue armor gear. =( Thanks in...

    Started by Giyan‎, 07-18-2018 05:02 PM
    • Replies: 4
    • Views: 188
    07-19-2018, 07:59 AM Go to last post
  13. Exclamation Transfer failed

    solved

    Started by Astrowwww‎, 07-18-2018 03:13 PM
    • Replies: 0
    • Views: 89
    07-18-2018, 03:13 PM Go to last post
  14. Characters

    Game state's May create 2 characters on one server AND 6 across all servers. I only have 2 characters, Both on Vengeance. I went to create a...

    Started by Windamere‎, 07-17-2018 08:24 PM
    • Replies: 3
    • Views: 140
    07-18-2018, 09:33 AM Go to last post
  15. Transfer Failed

    Hello, I attempted to transfer my account the other day, but received the transfer failed message and was told to contact support. However, when I go...

    Started by Warz‎, 07-16-2018 04:01 PM
    • Replies: 0
    • Views: 103
    07-16-2018, 04:01 PM Go to last post
  16. Customer support question

    Did you guys lose some CS ppl to answer tickets or it's just weekend?cause there's some tickets regarding credits eaten by failed transfer attemps...

    Started by Pluion‎, 07-16-2018 07:18 AM
    • Replies: 0
    • Views: 98
    07-16-2018, 07:18 AM Go to last post
  17. Transfer siege scroll

    Let me explain what happened. Z guild got sieged by guild X. That guild X had a officer not the guild leader pick up the scroll. X officer left...

    Started by This‎, 07-15-2018 12:13 AM
    • Replies: 0
    • Views: 114
    07-15-2018, 12:13 AM Go to last post
  18. Question Transfer Failed unable to log in at all. pls send halp

    I'm trying to transfer from conviction to thunderwing (Yes It's been over a month since my last transfer). It took my credits then said transfer...

    Started by Sorceryy‎, 07-14-2018 02:53 PM
    • Replies: 0
    • Views: 97
    07-14-2018, 02:53 PM Go to last post
  19. No support for purchase last 3 days

    Iv try 4 times to buy patron and other staff for the last 3 days - impossible says u are in different country and no option to fix that ... i have 4...

    Started by kitts‎, 07-14-2018 06:09 AM
    • Replies: 0
    • Views: 96
    07-14-2018, 06:09 AM Go to last post
  20. Exclamation Guild Permissions/Rank Name Issue

    I have made changes to the permissions within the Guild module. I have changed it from its default to things, such as King. It tells me that...

    Started by ethosyde‎, 07-12-2018 02:46 PM
    • Replies: 2
    • Views: 127
    07-13-2018, 03:07 PM Go to last post

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