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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    It seems like multiple people are having issues and I just got one today - one of my accounts had 30 days patron left - but log in and no patron buff...

    Started by Desiac‎, 11-29-2018 06:49 PM
    69 Pages
    1 2 3 ... 69
    • Replies: 688
    • Views: 23,653
    Today, 12:05 PM Go to last post
  2. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,128
    02-09-2019, 10:22 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 247
    • Views: 47,746
    01-26-2019, 03:35 PM Go to last post
  4. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    76 Pages
    1 2 3 ... 76
    • Replies: 751
    • Views: 125,720
    01-18-2019, 09:35 PM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,605
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,019
    07-17-2014, 08:31 AM Go to last post
  1. Error 1004

    Got a new SSD and i am trying to install AA onto it but after the base game is downloaded i keep getting the error 1004. Right after it gives me...

    Started by DutchyDutch‎, 12-30-2017 11:15 PM
    • Replies: 4
    • Views: 651
    02-11-2019, 12:08 AM Go to last post
  2. Exclamation 'Suspicious activity detected'

    So yesterday I was doing some trade runs with my Timber coupe. When I arrived at the trading posts buildings weren't loading in and I couldn't...

    Started by Mirkk‎, 02-10-2019 05:49 AM
    • Replies: 0
    • Views: 130
    02-10-2019, 05:49 AM Go to last post
  3. Loading a character from character creation

    Whenever I try and load my premade character on character creation I get the message: "File contains information that can't be reflected". Anyone...

    Started by saekomdalkom‎, 09-18-2014 04:27 AM
    • Replies: 1
    • Views: 373
    02-10-2019, 04:34 AM Go to last post
  4. Angry Got banned by a Gamemaster.

    Hello, Last night on the 25th of January i was hit with a message while playing saying "You have been disconnected by a Gamemaster". then when i...

    Started by Merako‎, 01-26-2019 04:52 AM
    • Replies: 4
    • Views: 603
    02-09-2019, 06:17 PM Go to last post
  5. gods dcd god dcd

    whats in the mood is going on!. after this patch i keep crashing every 5/10m its insane . i used to spend hours without getting dcd/ and now i...

    Started by Keela‎, 02-08-2019 06:18 PM
    • Replies: 0
    • Views: 106
    02-08-2019, 06:18 PM Go to last post
  6. All my Farms and Houses are gone

    Request #1186606 January 15, 2019 23:23 I made an request because I came back to the game since some time and all my housings and farms are...

    Started by JoeLila‎, 02-03-2019 08:58 AM
    • Replies: 3
    • Views: 283
    02-07-2019, 11:03 AM Go to last post
  7. unable to transfer server.

    ive been trying for an hour now and been unable to transfer server, we did everything we need to do leave guild etc, logged accounts off, and we are...

    Started by bishcuit‎, 11-14-2018 01:12 PM
    12 Pages
    1 2 3 ... 12
    2 Archeage Team Post(s)
    • Replies: 116
    • Views: 7,537
    02-07-2019, 10:17 AM Go to last post
  8. Exclamation Support Team Update Please

    Dear Djaya, or any GM. Can you please provide the community an update on the efforts of the support team and how the process of solving account...

    Started by Shinketsu‎, 01-27-2019 03:58 AM
    • Replies: 9
    • Views: 487
    02-07-2019, 09:09 AM Go to last post
  9. Chargeback and won, no support, couldn't play.

    Well not being able to play for a few months and with no customer support for the game I decided to quit a while back. I'm sure after charging back...

    Started by BlitzStorm‎, 02-05-2019 02:26 PM
    • Replies: 0
    • Views: 153
    02-05-2019, 02:26 PM Go to last post
  10. MY support ticket Request #1189888

    I know this is like a long shot, but can somebody please look at my support ticket. This is getting extremely frustrating. Am boiling inside by...

    Started by Blacksun123‎, 01-31-2019 08:32 AM
    • Replies: 1
    • Views: 197
    02-02-2019, 08:33 AM Go to last post
  11. Weapon VFX setting repeatedly re-enables and causes video lag and crashes - YEARS OLD issue/bug

    Trying desperately to permanently disable this Weapon VFX setting but it refuses to comply: ESC > Options > Quality > Visual Effects > Weapon VFX ...

    Started by Hodor69‎, 01-31-2019 04:18 PM
    • Replies: 2
    • Views: 148
    02-01-2019, 12:07 PM Go to last post
  12. Last resort

    Well..since I am unable to submit a ticket due to the peer issue, and those I have submitted never seem to be answered, I am trying this approach. ...

    Started by Faeleah‎, 01-22-2019 08:32 AM
    • Replies: 1
    • Views: 213
    01-31-2019, 10:22 PM Go to last post
  13. Mail sent to a wrong name

    Hello, since I made a ticket a week ago with no answer and after realise that gamigo doesnt answer request anymore. I'd like to know if there is a...

    Started by Azyd‎, 01-28-2019 04:47 PM
    • Replies: 3
    • Views: 263
    01-31-2019, 09:50 PM Go to last post
  14. Angry Cant login to server ..GODS DC YOU

    anyone else having this problem???? https://cdn.discordapp.com/attachments/200374205710204929/538610084448698398/unknown.png

    Started by MrPain‎, 01-25-2019 11:52 PM
    2 Pages
    1 2
    • Replies: 14
    • Views: 553
    01-26-2019, 06:56 PM Go to last post
  15. Weapon missing/disappeared/can not be found

    ANFRAGE/Request #1153643 Created: 20. Oktober 2018 23:11 I would like you to finally check my ticket. I am missing my weapon for over 3 month now...

    Started by Darsy‎, 01-24-2019 02:45 AM
    • Replies: 1
    • Views: 203
    01-25-2019, 10:31 PM Go to last post
  16. Snowball Arena And About Maintance

    Well i want to ask something . Why we can't use snowball arena still ? If you guys activated it wrongly u can remove it via any maintance but its...

    Started by MementoMori‎, 01-25-2019 10:13 PM
    • Replies: 0
    • Views: 112
    01-25-2019, 10:13 PM Go to last post
  17. Support Resolving 3 month old tickets without resolution or comments

    Why are you resolving tickets without any responses? A lot of us having been waiting over 3 months just to get a response!!

    Started by Xjenovalifex‎, 01-24-2019 11:16 AM
    • Replies: 1
    • Views: 198
    01-25-2019, 03:07 PM Go to last post
  18. transfer failed since 2 months

    i paid 2700 credits to transfer from jakar to taris , and my transfer failed . now i am waiting 2 months for gamigo to fix it but no respond ...

    Started by Raed‎, 01-24-2019 01:56 PM
    • Replies: 0
    • Views: 131
    01-24-2019, 01:56 PM Go to last post
  19. Glyph Stuck in Update Loop

    When I start Glyph, it downloads and installs the update, restarts Glyph, then downloads and updates again, over and over again. Not able to get...

    Started by JoeFri85‎, 01-23-2019 04:54 PM
    • Replies: 0
    • Views: 100
    01-23-2019, 04:54 PM Go to last post
  20. Glyph update over and over

    Glyph keeps downloading update - as it says in title...over and over, but never launches the game. Ive deleted glyph and redownloaded it - same...

    Started by Avarina‎, 05-12-2016 11:07 PM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 2,614
    01-23-2019, 04:36 PM Go to last post

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