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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 732
    • Views: 111,515
    05-09-2018, 09:02 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 238
    • Views: 41,073
    04-05-2018, 05:48 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,514
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,909
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,904
    07-17-2014, 08:31 AM Go to last post
  1. 7th day bonus reward

    So I logged in more than seven times on my character and I did the login tracker every time aswell, but it still says 'Logins: 0' so I dont get the...

    Started by Julay‎, 05-10-2018 06:34 AM
    • Replies: 0
    • Views: 83
    05-10-2018, 06:34 AM Go to last post
  2. Archeage paid character transfers

    all the transfer rules were met! credits took away the transfer was not made = (please check the ticket #1088122

    Started by Unded‎, 05-10-2018 06:12 AM
    • Replies: 0
    • Views: 119
    05-10-2018, 06:12 AM Go to last post
  3. Quest Broken Harani Race Quest Line Chapter 6 -> Parting ways

    Hi there! My main race quest line seems to be broken. In the first Quest of Chapter 6, called Parting ways, I have to kill Ashabel. I did that and...

    Started by Snixells‎, 05-10-2018 03:00 AM
    • Replies: 0
    • Views: 75
    05-10-2018, 03:00 AM Go to last post
  4. Support website NOT loading

    Can't get to support website for help ticket. Keeps sending me to the glyph log-in screen. :mad:

    Started by deathleaf‎, 05-10-2018 12:25 AM
    • Replies: 0
    • Views: 77
    05-10-2018, 12:25 AM Go to last post
  5. Game crashing from as long as i can remember playing this

    What is with this game crashing all the time. It's not my computer because I've gotten another computer since then and my nephews computer crashes on...

    Started by zhainne‎, 05-08-2018 09:19 PM
    • Replies: 1
    • Views: 133
    05-09-2018, 09:12 AM Go to last post
  6. Question Over 3 days now without patron - support response time?

    Hey guys, just wonder if this is normal - I had 60 days patron and after 1 month still 30 days left. I cancelt the automatic abo because I had...

    Started by GoldenN‎, 05-08-2018 10:58 AM
    • Replies: 0
    • Views: 123
    05-08-2018, 10:58 AM Go to last post
  7. account banned for no apparent reason !!

    https://prntscr.com/jet8t6 There are four days that I have made a ticket, wanting to know the reason for banning my account, I wanted to know the...

    Started by Foon‎, 05-07-2018 06:13 AM
    • Replies: 1
    • Views: 273
    05-07-2018, 08:11 AM Go to last post
  8. Trion Website 'Help' section not Working

    Can sign in to the regular site, but when I need to make a ticket it won't let me log in. I had some items deleted (Skateboard, a mount, and a...

    Started by WhatInXXXTARNATION‎, 05-05-2018 02:14 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 177
    05-06-2018, 01:16 PM Go to last post
  9. my rights as a customer.

    I contacted billing, about the appalling server lag, which is still present today. I requested my paid services, be refunded or extended under my the...

    Started by sillywabbitEZI‎, 05-05-2018 07:50 PM
    • Replies: 0
    • Views: 157
    05-05-2018, 07:50 PM Go to last post
  10. Has been banned. Why ???

    Good day! I was in the game when I received a message to the post office that an attempt to enter the throne under my login and change the password....

    Started by stratas‎, 05-01-2018 07:59 AM
    3 Pages
    1 2 3
    1 Archeage Team Post(s)
    • Replies: 21
    • Views: 1,627
    05-05-2018, 06:19 PM Go to last post
  11. Cool migrating from legacy servers

    what is the forecast to return the server migration?

    Started by anthares‎, 05-05-2018 04:45 PM
    • Replies: 0
    • Views: 91
    05-05-2018, 04:45 PM Go to last post
  12. Question Is there a limit for saved accounts in Glyph?

    As the title asks, is there a limit for accounts saved in Glyph dropdown list?

    Started by Salphiragod‎, 04-30-2018 12:43 PM
    • Replies: 2
    • Views: 175
    05-05-2018, 09:01 AM Go to last post
  13. Baht's Final Gift Quest line broken for me

    I cant open Baht's Chest in Silent Forrest, recently i emptyed all those little booklet's in my inventory to free up room and i think this could be...

    Started by Bloodbath2018‎, 05-05-2018 06:39 AM
    • Replies: 0
    • Views: 67
    05-05-2018, 06:39 AM Go to last post
  14. a bug with a tractor and packs

    name Valkiria or Batake I ask you to restore the money spent on the packs, because the bug with a re-invocation of the tractor thx

    Started by serega‎, 05-04-2018 11:18 PM
    • Replies: 0
    • Views: 96
    05-04-2018, 11:18 PM Go to last post
  15. ticket respond time?

    is there any staff/gm working at ticket support/ban appeals? It's been 3 days since i submitted a ticket and send email to ban appeals, still no...

    Started by Gerrs‎, 05-03-2018 09:21 PM
    • Replies: 0
    • Views: 106
    05-03-2018, 09:21 PM Go to last post
  16. Can't craft tax certs

    Hello, I have patron and 6000 labor. I am using tax certs to level. I cannot craft any certs, even though my labor is full. I have tried houses in...

    Started by Sebis‎, 05-03-2018 06:45 PM
    • Replies: 1
    • Views: 94
    05-03-2018, 06:47 PM Go to last post
  17. I used 2 apex but 1 apex credit did not come

    eu nick = Ganjaman as i say ı used 2 apex but 1250 credit missing pls help. tnx

    Started by babaavlar1‎, 05-03-2018 01:49 PM
    • Replies: 0
    • Views: 89
    05-03-2018, 01:49 PM Go to last post
  18. Can't make purchase

    Ticket Number 1081974. Problem is not on my end, I have checked with my financial institute, all is well there.

    Started by Nandy‎, 04-29-2018 09:53 PM
    • Replies: 1
    • Views: 105
    05-03-2018, 07:46 AM Go to last post
  19. Glyph issue post may 2 patch

    I logged on my first characeter it was fine, attemped to log on the 2nd character and it was asking to redownload the game, I asked and multiple...

    Started by SoulFeast‎, 05-02-2018 10:50 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 400
    05-03-2018, 06:06 AM Go to last post
  20. Errors with textures, on the character debuff

    I drive the packs along the route Arcum iris-Solis. I sat on the donkey on the tractor, fell through the textures. I lost the pack, and also gave me...

    Started by Rammstein1‎, 04-29-2018 11:44 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 368
    05-03-2018, 04:11 AM Go to last post

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