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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 744
    • Views: 121,072
    11-22-2018, 12:39 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 243
    • Views: 45,240
    11-20-2018, 09:23 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,036
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,659
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,701
    07-17-2014, 08:31 AM Go to last post
  1. Can't purchase credits

    I'm unable to go into my main account to purchase credits because I received the network error 2025. I don't want to miss the Black Friday sale can...

    Started by Sinnocent‎, 11-24-2018 11:55 AM
    • Replies: 0
    • Views: 84
    11-24-2018, 11:55 AM Go to last post
  2. Question Still didnt receive the compensation packs?

    Hey there, I still didnt receive the compensation pack and my friend didnt also, his IG name: Essranr will we get it anytime soon? we waited...

    Started by GenghisKhan‎, 11-24-2018 05:40 AM
    • Replies: 1
    • Views: 102
    11-24-2018, 07:40 AM Go to last post
  3. 3 week old ticket, no refund.

    Put in a ticket 3 weeks ago asking for at least a refund when my transfer failed. The website said it would take like 2 weeks at most to have someone...

    Started by Bownedd‎, 11-23-2018 09:32 AM
    • Replies: 4
    • Views: 187
    11-23-2018, 04:50 PM Go to last post
  4. Angry Double up event on apex not paying the extra apex

    Bought the $49.99 apex bundle yesterday and I have not gotten my extra 5 apex. There is a ticket in and no one has viewed it. I suggest someone...

    Started by Enigmatic‎, 11-23-2018 01:26 PM
    • Replies: 0
    • Views: 95
    11-23-2018, 01:26 PM Go to last post
  5. Why we are not get Support

    I make a support request 5 day ago and still no anwser … What up ?

    Started by sixlef‎, 11-23-2018 12:14 PM
    • Replies: 0
    • Views: 106
    11-23-2018, 12:14 PM Go to last post
  6. Post Unable to Buy credits wrong country

    Hi, I made the ticket nr #1161430 is there anyone that could fix this issue. Change my country settings

    Started by Anselmo‎, 11-23-2018 03:46 AM
    • Replies: 0
    • Views: 76
    11-23-2018, 03:46 AM Go to last post
  7. Patron Bug

    There is a big problem with patron. On my Glyph account i still have 29 days.... but in game no patron. My "day start" of a nex period of 30 days...

    Started by Harelk31‎, 10-19-2018 08:01 AM
    2 Pages
    1 2
    • Replies: 15
    • Views: 700
    11-22-2018, 10:12 PM Go to last post
  8. Account banned :confused:

    So, i got my account permanently chat banned and had a 3 days ban for renaming mounts as bypassing my chatban, the email said it was my last warning,...

    Started by Cxbae‎, 11-20-2018 07:41 AM
    • Replies: 3
    • Views: 260
    11-22-2018, 10:08 PM Go to last post
  9. Transfert de Perso

    Bonsoir juste pour savoir le service de transfert de perso et pas actif ou me trompe :confused:

    Started by Elfmane‎, 11-19-2018 01:41 PM
    • Replies: 5
    • Views: 146
    11-22-2018, 11:50 AM Go to last post
  10. Anyone... anyone...

    Knock, knock? Who's there? No-one. No-one, who? No-one in support.

    Started by Nevertheless‎, 11-20-2018 09:00 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 10
    • Views: 716
    11-22-2018, 05:30 AM Go to last post
  11. Steam Pack WENT TO WRONG Account ASAP

    As always no warning nothing, I dont know how to change past linked account but, it went to old account so i got RIPPED OFF. Fix this plz Ticket...

    Started by DilaraNaz‎, 11-22-2018 02:47 AM
    • Replies: 0
    • Views: 77
    11-22-2018, 02:47 AM Go to last post
  12. RELICS OF HIRAM ARCHEUM PACK no 2x credit ?

    Hi i bought RELICS OF HIRAM ARCHEUM PACK and i didnt received double credit on it ...

    Started by DeadthingQC‎, 11-21-2018 08:22 PM
    • Replies: 1
    • Views: 120
    11-22-2018, 02:19 AM Go to last post
  13. Missing 5 apex pls check/vermisse 5 Apex bitte nachschauen danke

    Question solved can delite this post thx :) Frage beantworte kann gelöscht werden danke :) ok danke Seshatar, bis jetzt hab ich noch keine apex...

    Started by Dunkelherz‎, 11-21-2018 03:06 PM
    • Replies: 3
    • Views: 99
    11-22-2018, 01:26 AM Go to last post
  14. Support Ticket Request #1154611

    Afternoon to whoever is left in Trion staff, please do have a look at Ticket Request #1154611.

    Started by Capital Punisher‎, 11-22-2018 01:01 AM
    • Replies: 0
    • Views: 75
    11-22-2018, 01:01 AM Go to last post
  15. "Diamond Shores Guard" Hiram Farming Quest

    So there is a quest in ds (title name) that you can pick up to farm 50 mobs for hiram stuff, just like the dailies for sungold, exo and reedwind. ...

    Started by Packer‎, 11-17-2018 12:11 PM
    • Replies: 1
    • Views: 248
    11-21-2018, 05:38 PM Go to last post
  16. steam overlay not clickable

    I cant pull the over lay up when I launch by steam since 5.0 to make purchases please fix also cant open it with the shift tab buttons might wanna...

    Started by absolem‎, 11-21-2018 05:01 PM
    • Replies: 0
    • Views: 69
    11-21-2018, 05:01 PM Go to last post
  17. Missing Credits

    so uh.. its been a couple weeks since this happened and still no response from multiple tickets. My patron is about to run out and I dont...

    Started by popalong‎, 11-17-2018 09:34 PM
    • Replies: 2
    • Views: 118
    11-21-2018, 11:25 AM Go to last post
  18. I haven't received any daily credits. Is this a scam?

    Two days ago I bought daily credit pack and since then I haven't received any single credit. 660 credits are missing so far, which makes me wonder if...

    Started by Instinct‎, 11-21-2018 06:12 AM
    • Replies: 0
    • Views: 86
    11-21-2018, 06:12 AM Go to last post
  19. Would a CM, GM or anyone be able to look into my ticket Please.

    I filed a ticket over a week ago and then filed another one a couple days ago for an account issue that I'm having that is preventing me from logging...

    Started by PhantomNemesis‎, 11-17-2018 07:19 PM
    • Replies: 1
    • Views: 128
    11-20-2018, 06:12 PM Go to last post
  20. Exception_access_violation

    Hello since awhile i crash randomly and when i check the crash report i see this, 00:11:16> <CRITICAL EXCEPTION> 00:11:16> Exception Code:...

    Started by shutan‎, 11-20-2018 05:14 PM
    • Replies: 0
    • Views: 69
    11-20-2018, 05:14 PM Go to last post

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