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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 748
    • Views: 31,423
    Today, 12:00 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    79 Pages
    1 2 3 ... 79
    • Replies: 782
    • Views: 130,720
    05-20-2019, 09:47 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    26 Pages
    1 2 3 ... 26
    18 Archeage Team Post(s)
    • Replies: 258
    • Views: 50,334
    04-12-2019, 06:16 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,690
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 435133f Current version number - 436736f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 11,500
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,487
    07-17-2014, 08:31 AM Go to last post
  1. Unhappy Failed to Load Game and Failed Patch

    Hello, I have been trying to play Archeage through Steam but everytime I open it, I receive a "Failed to Load Game" message. I then proceeded to...

    Started by Zaanchi‎, 05-06-2019 11:02 AM
    • Replies: 0
    • Views: 72
    05-06-2019, 11:02 AM Go to last post
  2. Error 2025

    Hi I'm on mobile phone since I can't enter glyph website. My ticket is 1209927 Please look into it. Ty.

    Started by Nerv‎, 05-03-2019 03:43 PM
    • Replies: 2
    • Views: 110
    05-06-2019, 08:09 AM Go to last post
  3. Exclamation New Account is level 45+ with Archeum Pack, unable to purchase higher credit packages

    Seems to be an issue with the glyph launcher syncing with characters? Been 4 days and still can't purchase higher tier packs. (this is my older...

    Started by PhalinReds‎, 05-01-2019 11:16 AM
    • Replies: 7
    • Views: 216
    05-06-2019, 01:57 AM Go to last post
  4. Suspicious Activity Detected Debuff

    Hello, i left my account on the ladder of the cargo ship while i alt tabbed and was playing my other account. I came back seeing my account having...

    Started by Qtpotato‎, 05-05-2019 01:51 AM
    • Replies: 1
    • Views: 98
    05-05-2019, 09:52 PM Go to last post
  5. Keep getting disconnected

    Disconnecting after getting online every 5 seconds. Happened so suddenly after game was smooth for 2hours. wtf.

    Started by Mangogogo‎, 05-05-2019 06:04 PM
    • Replies: 0
    • Views: 98
    05-05-2019, 06:04 PM Go to last post
  6. Help?

    25/4/2019 I started a ticket cuz i cant play the game and i still got no response on it, idk, +1 week without any help from glyph supporters? You...

    Started by FrostR‎, 05-05-2019 10:32 AM
    • Replies: 1
    • Views: 90
    05-05-2019, 10:38 AM Go to last post
  7. Ruining arena with alts

    Narberal from ezi server queue in naval arena with 4 alts and when the game start he place them in the steering wheel position and letting them afk...

    Started by Rainex‎, 05-05-2019 06:19 AM
    • Replies: 0
    • Views: 111
    05-05-2019, 06:19 AM Go to last post
  8. Missing mails/demo items

    It has been over a week with no response to my ticket about my missing mails and demo items/items i mailed myself. I did not receive my mails like...

    Started by TunaClub‎, 05-05-2019 04:50 AM
    • Replies: 0
    • Views: 71
    05-05-2019, 04:50 AM Go to last post
  9. Question Transfer item between different account

    I have an ember nymph on an other account, I come back to the game and find out that my favorite pet don't exist on the game anymore since the event...

    Started by Noxya‎, 05-04-2019 01:01 PM
    • Replies: 1
    • Views: 91
    05-04-2019, 09:00 PM Go to last post
  10. EU Servers broke!

    Unable to connect to EU Server Screen when starting Glyph up. It goes through all the cinematics then screen goes black before disconnecting...

    Started by Azia‎, 04-29-2019 11:57 PM
    • Replies: 7
    • Views: 366
    05-04-2019, 03:23 AM Go to last post
  11. Unable to purchase credit pack

    Hello! It's been a week since I'm trying to buy a credit pack. I've tried VISA and paypal payment methods, both don't work. Made ticket...

    Started by honya15‎, 05-04-2019 02:55 AM
    • Replies: 0
    • Views: 61
    05-04-2019, 02:55 AM Go to last post
  12. Trion store packs delivered to the wrong character!!!

    So i got the homecoming warrior package, the server evolutions account gift, the worldweaver account compensation and the servers evolutions...

    Started by Neralsi‎, 05-02-2019 04:43 PM
    • Replies: 1
    • Views: 96
    05-03-2019, 04:38 PM Go to last post
  13. Upgrade Farm Cart Mission

    When I am doing the bluesalt mission of upgrading the farm cart, I accidently craft it into chroma. If I continue to upgrade it into wagon chroma,...

    Started by RonaldNC‎, 02-17-2019 10:51 PM
    • Replies: 2
    • Views: 252
    05-03-2019, 01:27 PM Go to last post
  14. Can't select EU Ezi server. NA works fine. The gods have disconnected you.

    Good day. Ticket #1208627 "The gods have disconnected you" on try to select Ezi server on login screen. NA servers work fine. VPN fixes it but...

    Started by Process‎, 04-29-2019 06:56 AM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 16
    • Views: 349
    05-03-2019, 11:24 AM Go to last post
  15. #1209809

    I can't enter Glyph Website of Client. It seems like im Ip blocked so i Have to use Mobile internett. Then comes the 2nd problem and that is after...

    Started by SiinT‎, 05-03-2019 05:34 AM
    • Replies: 0
    • Views: 85
    05-03-2019, 05:34 AM Go to last post
  16. Mails Removed

    hi, i want to ask u why u remove the demolition notice of the merge server? u tell to us they remain on mailbox for 1 year…. this morning i have,...

    Started by Brambal‎, 04-15-2019 12:50 PM
    7 Pages
    1 2 3 ... 7
    6 Archeage Team Post(s)
    • Replies: 68
    • Views: 4,672
    05-03-2019, 01:38 AM Go to last post
  17. Question Request #1207488

    I sent in a ticket on April 22, 2019 and I have yet to hear from anyone regarding my issue. Did my ticket get lost? Should I send in another one?

    Started by nyani‎, 05-02-2019 10:40 AM
    • Replies: 2
    • Views: 86
    05-02-2019, 02:12 PM Go to last post
  18. erneute Lags von 1-4Sekunden

    huhu ich verspüre abartige Lags/Delays auf dem server JAKAR EU, aber auch auf KADUM (US) Egal ob beim Laufen, der Abernten,... Seit Tagen geht...

    Started by Zarcata‎, 05-02-2019 05:52 AM
    • Replies: 1
    • Views: 67
    05-02-2019, 09:21 AM Go to last post
  19. service client

    voila 1 semaine que j ai fait une requête au sujet de 3 mois d abonnement acheter et que je n ai pas reçu. et toujours pas de réponse . pour ma...

    Started by metys‎, 05-02-2019 04:33 AM
    • Replies: 2
    • Views: 97
    05-02-2019, 08:09 AM Go to last post
  20. Support or not Support, thats the question

    To whom it may concern. I am posting for a friend of mine, having no chance to reactivate his account because he is using a "web.de" email (a...

    Started by Spooni‎, 05-02-2019 07:19 AM
    • Replies: 0
    • Views: 211
    05-02-2019, 07:19 AM Go to last post

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