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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 740
    • Views: 118,312
    10-11-2018, 08:45 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 43,569
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,618
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,436
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,430
    07-17-2014, 08:31 AM Go to last post
  1. Character back to Level on another computer

    Hi, I'm a new Archeage player. My character is level 22 ingame. I have a laptop at home and wanted to log on with this computer, and my character...

    Started by Elduende‎, 08-28-2018 12:47 PM
    • Replies: 2
    • Views: 250
    08-28-2018, 11:40 PM Go to last post
  2. Suspicious Activitiy Detected issues

    hi, i was moving lilyut packs with lion on hauler today with my 2 seconds eccounts (name are Cagrii and Duygu) and my main when I riding hauler...

    Started by teknoodayii‎, 08-28-2018 04:03 PM
    • Replies: 0
    • Views: 147
    08-28-2018, 04:03 PM Go to last post
  3. Lost a plot, did not get the design back

    Hello all/Trion, My boyfriend lost a Lunar Scarecrow Farm Kit the day before yesterday due to not paying his taxes on time. However the issue...

    Started by Fuzzy Paws‎, 08-25-2018 12:15 PM
    • Replies: 5
    • Views: 529
    08-26-2018, 07:34 AM Go to last post
  4. Account Hacked...

    Please help me... I just got back from a break. My ticket number is 1137960

    Started by Retributive‎, 08-25-2018 09:27 AM
    • Replies: 0
    • Views: 190
    08-25-2018, 09:27 AM Go to last post
  5. Tranfer failed

    Request #1137306 Help with the transfer dear trion staff.

    Started by Tallulah‎, 08-23-2018 11:45 AM
    • Replies: 9
    • Views: 368
    08-25-2018, 06:41 AM Go to last post
  6. Unhappy How do I recover my things?

    HI!, How do I recover my things? like the house, the farms in my accounts.. I was many months without entering the game since I travel to a...

    Started by RataFoxLimited‎, 08-21-2018 01:41 PM
    • Replies: 1
    • Views: 206
    08-21-2018, 08:59 PM Go to last post
  7. 'Gods have Disconnected you' since patch on 15th

    Normally I've never had an issue like this, I could log all of my accounts in at the some time with no problem. Since the patch, Running more then...

    Started by CavemanSean‎, 08-18-2018 12:33 AM
    • Replies: 1
    • Views: 231
    08-21-2018, 04:44 AM Go to last post
  8. Error 1020 "Failed to Launch Game"

    Every since yesterday I have been unable to play Archeage due to the above error. It mentions something about two bin32 folders, but when looking...

    Started by Isilwen‎, 08-20-2018 07:49 AM
    • Replies: 1
    • Views: 266
    08-21-2018, 04:37 AM Go to last post
  9. Unable to access support

    I am unable to create a Help Ticket. Every time I go to the support page, it ask me to login again. What gives? Is support so swamped that they have...

    Started by MrSavage‎, 08-18-2018 12:35 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 361
    08-21-2018, 04:35 AM Go to last post
  10. AA EZI - Some progress is lost after Server Crash

    After Server Crash, some weird things happen. What is known for now: Arena Progress (affect all arenas I think) is lost for some days...

    Started by blycee‎, 08-19-2018 06:38 AM
    • Replies: 0
    • Views: 293
    08-19-2018, 06:38 AM Go to last post
  11. Error 1004 and 1039 "Glyph Client" Upgrade to Creators Edition (Windows 10, Version 1703)

    good day to everyone. I am a frequent reader of the forum although I do not usually comment. I have already had a serious problem for more than...

    Started by Akagun‎, 08-15-2018 09:45 AM
    • Replies: 0
    • Views: 252
    08-15-2018, 09:45 AM Go to last post
  12. Unhappy Freighters and Haulers bouncing

    Freighters and Haulers are bouncing randomly in game... at first this was funny but now it is causing medical issues, giving headaches, nausea,...

    Started by MasterShades‎, 07-31-2018 07:33 PM
    • Replies: 5
    • Views: 425
    08-09-2018, 06:01 PM Go to last post
  13. Archeage is running very slow

    I have a laptop with i7 4th gen, 16 GB Ram, Geforce GT 750m 2 gb ram and SSD. Archeage is slow even when I press optimize button. What should I do?

    Started by Tolkoton‎, 08-04-2018 12:42 PM
    • Replies: 4
    • Views: 374
    08-07-2018, 04:48 AM Go to last post
  14. Ticket Day 5, no reply

    I understand, tough day at Trion HQ. That said, I expect at least a status update. REQUEST #1117886

    Started by alive‎, 07-20-2018 02:52 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 14
    • Views: 842
    08-02-2018, 10:53 AM Go to last post
  15. Question 30 Days of patron remaining, but no patron buff

    Just like the title says, I have 30 days of patron still active, but no patron buff on my account. It seems as though the system that gives patron...

    Started by Astren‎, 08-02-2018 10:30 AM
    • Replies: 1
    • Views: 144
    08-02-2018, 10:41 AM Go to last post
  16. Help, still paying subscription fee - can't remember Email or anything from my Account

    Hey everyone, after checking my credit card transfers, I discovered that I am still paying the monthly archeage supscription fee on my account...

    Started by mixblaza‎, 08-01-2018 09:43 AM
    • Replies: 2
    • Views: 283
    08-02-2018, 08:43 AM Go to last post
  17. Question [Marketplace] Lucky Hiram Fusions

    @Muzzy I've noticed something weird in marketplace and i am kinda intrigued. So, here is the thing; if you look at marketplace under GOLD section,...

    Started by CryptoDom‎, 07-20-2018 04:09 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 1,155
    08-02-2018, 04:22 AM Go to last post
  18. Bought an APEX on the Auction house, but received no credits upon use.

    Earlier today, I purchased an APEX from the EU auction house. Used it soon after, then went to the market to purchase a 30-day patron, but saw I...

    Started by WoadOnBush‎, 07-26-2018 02:39 PM
    • Replies: 1
    • Views: 209
    08-01-2018, 05:44 PM Go to last post
  19. Frequent Lag/Disconnects since "Update"

    Ever since Wednesday's "update", I've been getting random lag spikes and frequent disconnects from the game that have never occurred prior. I know...

    Started by Ogrillion‎, 07-14-2017 05:15 PM
    • Replies: 5
    • Views: 519
    07-31-2018, 11:11 PM Go to last post
  20. Thumbs up Patron active but benefits removed!?

    Hello, I'll get straight to the point. I currently have Patron running on a yearly subscription and until yesterday everything was fine. However...

    Started by Diddle18‎, 07-31-2018 10:05 AM
    • Replies: 0
    • Views: 177
    07-31-2018, 10:05 AM Go to last post

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