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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 734
    • Views: 113,322
    05-29-2018, 12:21 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 238
    • Views: 41,490
    04-05-2018, 05:48 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,677
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,992
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,986
    07-17-2014, 08:31 AM Go to last post
  1. my rights as a customer.

    I contacted billing, about the appalling server lag, which is still present today. I requested my paid services, be refunded or extended under my the...

    Started by sillywabbitEZI‎, 05-05-2018 07:50 PM
    • Replies: 0
    • Views: 180
    05-05-2018, 07:50 PM Go to last post
  2. Has been banned. Why ???

    Good day! I was in the game when I received a message to the post office that an attempt to enter the throne under my login and change the password....

    Started by stratas‎, 05-01-2018 07:59 AM
    3 Pages
    1 2 3
    1 Archeage Team Post(s)
    • Replies: 21
    • Views: 1,721
    05-05-2018, 06:19 PM Go to last post
  3. Cool migrating from legacy servers

    what is the forecast to return the server migration?

    Started by anthares‎, 05-05-2018 04:45 PM
    • Replies: 0
    • Views: 97
    05-05-2018, 04:45 PM Go to last post
  4. Question Is there a limit for saved accounts in Glyph?

    As the title asks, is there a limit for accounts saved in Glyph dropdown list?

    Started by Salphiragod‎, 04-30-2018 12:43 PM
    • Replies: 2
    • Views: 193
    05-05-2018, 09:01 AM Go to last post
  5. Baht's Final Gift Quest line broken for me

    I cant open Baht's Chest in Silent Forrest, recently i emptyed all those little booklet's in my inventory to free up room and i think this could be...

    Started by Bloodbath2018‎, 05-05-2018 06:39 AM
    • Replies: 0
    • Views: 75
    05-05-2018, 06:39 AM Go to last post
  6. a bug with a tractor and packs

    name Valkiria or Batake I ask you to restore the money spent on the packs, because the bug with a re-invocation of the tractor thx

    Started by serega‎, 05-04-2018 11:18 PM
    • Replies: 0
    • Views: 109
    05-04-2018, 11:18 PM Go to last post
  7. ticket respond time?

    is there any staff/gm working at ticket support/ban appeals? It's been 3 days since i submitted a ticket and send email to ban appeals, still no...

    Started by Gerrs‎, 05-03-2018 09:21 PM
    • Replies: 0
    • Views: 114
    05-03-2018, 09:21 PM Go to last post
  8. Can't craft tax certs

    Hello, I have patron and 6000 labor. I am using tax certs to level. I cannot craft any certs, even though my labor is full. I have tried houses in...

    Started by Sebis‎, 05-03-2018 06:45 PM
    • Replies: 1
    • Views: 106
    05-03-2018, 06:47 PM Go to last post
  9. I used 2 apex but 1 apex credit did not come

    eu nick = Ganjaman as i say ı used 2 apex but 1250 credit missing pls help. tnx

    Started by babaavlar1‎, 05-03-2018 01:49 PM
    • Replies: 0
    • Views: 110
    05-03-2018, 01:49 PM Go to last post
  10. Can't make purchase

    Ticket Number 1081974. Problem is not on my end, I have checked with my financial institute, all is well there.

    Started by Nandy‎, 04-29-2018 09:53 PM
    • Replies: 1
    • Views: 114
    05-03-2018, 07:46 AM Go to last post
  11. Glyph issue post may 2 patch

    I logged on my first characeter it was fine, attemped to log on the 2nd character and it was asking to redownload the game, I asked and multiple...

    Started by SoulFeast‎, 05-02-2018 10:50 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 419
    05-03-2018, 06:06 AM Go to last post
  12. Errors with textures, on the character debuff

    I drive the packs along the route Arcum iris-Solis. I sat on the donkey on the tractor, fell through the textures. I lost the pack, and also gave me...

    Started by Rammstein1‎, 04-29-2018 11:44 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 390
    05-03-2018, 04:11 AM Go to last post
  13. I cant do nothing with my character

    Hi, Happened on 04-29-2018 I cant do any action in game with my character. This started after the 5 hours of "Suspicious Activity Detected" When...

    Started by Rayzy‎, 05-01-2018 05:36 PM
    • Replies: 1
    • Views: 145
    05-03-2018, 03:36 AM Go to last post
  14. Exploid killing several players in peace zone

    Today a player with an skateboard loading several players (afk and not afk) onto his board to push them down a cliff and killed them. As it was a...

    Started by Fredy22‎, 04-29-2018 11:46 AM
    • Replies: 3
    • Views: 263
    05-03-2018, 03:33 AM Go to last post
  15. Http Status 401 anautherized

    Hi there, Got this massage try load the store on glyph acc. How to fix this issue. Game loads fine but can't go to the store.

    Started by Kingzilla‎, 04-30-2018 05:30 AM
    • Replies: 2
    • Views: 119
    05-02-2018, 04:03 PM Go to last post
  16. Angry authentication codes

    ya know what would be really nice, if you actually sent out authentication codes in a timely manner not a couple of hours later. been trying to log...

    Started by Altered‎, 05-01-2018 07:17 PM
    • Replies: 0
    • Views: 108
    05-01-2018, 07:17 PM Go to last post
  17. fell under the map and got a permanenty debuff

    hi, i was moving Rokhala aged cheese packs today with my main and my alt when it open a loading screen on my main account and he fell under the map,...

    Started by viperxd‎, 04-27-2018 11:03 AM
    • Replies: 5
    • Views: 348
    04-30-2018, 07:07 AM Go to last post
  18. Problem With Texture and Suspicious Activity Debuff

    Yesterday when i tried to sold packs in two crows, i had a texture problem and the NPCs don't showed to me, only their names. when i sold,...

    Started by R0m4nha‎, 04-30-2018 05:28 AM
    • Replies: 0
    • Views: 99
    04-30-2018, 05:28 AM Go to last post
  19. Captain's Protection

    So it just wore off for no reason while I was sitting on a cargo ship bench, leaving me without protection for the whole trip.

    Started by Uverlink‎, 04-26-2018 06:15 AM
    • Replies: 2
    • Views: 151
    04-29-2018, 04:57 PM Go to last post
  20. game wont start

    I installed glyph then I installed Archage, when it finished installing the patch I click on play and nothing happened. The game would not start for...

    Started by red619‎, 04-29-2018 04:43 PM
    • Replies: 0
    • Views: 76
    04-29-2018, 04:43 PM Go to last post

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