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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    78 Pages
    1 2 3 ... 78
    • Replies: 778
    • Views: 37,447
    08-16-2019, 09:18 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    81 Pages
    1 2 3 ... 81
    • Replies: 806
    • Views: 137,562
    08-14-2019, 02:38 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    27 Pages
    1 2 3 ... 27
    18 Archeage Team Post(s)
    • Replies: 263
    • Views: 53,176
    06-19-2019, 09:15 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 7,214
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 447962f Current version number - 448921f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 12,265
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,957
    07-17-2014, 08:31 AM Go to last post
  1. Unhappy No patron in game but days are still be counted off

    Hello, On my account settings it clearly shows I have active days left (50+ days). But my character isn't getting ANY of the patron bonuses. ...

    Started by VikingThePirate‎, 07-30-2019 03:20 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 118
    07-31-2019, 02:53 AM Go to last post
  2. I lost my scarecrow farms ;/

    I return from a big pause and seems to not have my scarecrow farms... People told me I lost them during server merge or something so my question is...

    Started by Sadmaker‎, 07-30-2019 01:36 PM
    • Replies: 0
    • Views: 79
    07-30-2019, 01:36 PM Go to last post
  3. Gamigo Attention: Latency to server recently sky-rocketing

    Gamigo a few of us are recently having trouble with latency to server 208.94.25.9 208.94.26.9 (glyph games and app) is fine, but the ArcheAge NA...

    Started by Exey‎, 07-21-2019 12:21 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 356
    07-30-2019, 10:43 AM Go to last post
  4. Exclamation Problem on arenas! botting alts ridiculous!!

    hello i wish report this chinease guy! . he got many alts and are farming points in many of arenas to be top1 all mounths! that is ridiculous! i was...

    Started by TiahalibeL‎, 07-30-2019 05:57 AM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 11
    • Views: 618
    07-30-2019, 09:24 AM Go to last post
  5. Trying to recover my characters! Help!

    Hi guys! I wanna play ArcheAge again after a couple of years without playing it.. I have a new computer so I downloaded the game, but when I start...

    Started by Shunrey‎, 07-27-2019 01:35 PM
    • Replies: 1
    • Views: 117
    07-28-2019, 04:16 PM Go to last post
  6. Lag without latency

    Im playing with 0.5s delay since yesterday. Its just happening with my main character, Marsha, with others everything going well. It only happens...

    Started by Marsha‎, 07-27-2019 08:39 AM
    • Replies: 0
    • Views: 70
    07-27-2019, 08:39 AM Go to last post
  7. Lost things; irreplaceable. Please RETURN or RESET QUESTS so I can redo?

    Orchidna's Diaries - Aranzeb Morpheus Plushie The 3 Library Story Scrolls Taking Wing Book (from Glider quest) The Tales of the Twelve manuscript...

    Started by Islyn‎, 07-25-2019 08:32 AM
    • Replies: 1
    • Views: 121
    07-27-2019, 08:38 AM Go to last post
  8. Account recovery

    i created a support ticket to recover my account cause the email i used is no longer accessible . i want to play the game again its been 2 weeks now...

    Started by Fenric‎, 07-27-2019 04:39 AM
    • Replies: 0
    • Views: 75
    07-27-2019, 04:39 AM Go to last post
  9. Unhappy sem patron

    I am since the day 14/07/2019 without the patron in my archeage account, my account is full of errors but I don't care about that but being without...

    Started by crmuller‎, 07-26-2019 03:22 PM
    • Replies: 0
    • Views: 73
    07-26-2019, 03:22 PM Go to last post
  10. Missing Characters and items.

    So, I put in a ticket awhile ago about my character having been deleted and I went back through a lot of my old emails from 2015-2016 and noted that...

    Started by coldwave101‎, 07-26-2019 02:36 PM
    • Replies: 0
    • Views: 76
    07-26-2019, 02:36 PM Go to last post
  11. Exclamation buy 150 dollars pack recive the credits but no recive the pack

    Today i have this problem, i buy a 150 dollars pack and recive the "complete punchase" screen....i go to the game see the credits but no see the...

    Started by Serverius‎, 07-25-2019 08:08 AM
    • Replies: 1
    • Views: 92
    07-25-2019, 08:10 AM Go to last post
  12. Unhappy authentication failed

    Does anyone know how to fix it? https://gyazo.com/06178644879ac81c110403736f36b09c

    Started by jesuss‎, 07-24-2019 03:47 PM
    • Replies: 1
    • Views: 141
    07-25-2019, 05:00 AM Go to last post
  13. Failed to load game data

    Failed to load game data I got this error message after the recent maintenance (July 24st 2019) What is the current game version now? My history...

    Started by rami3000‎, 07-24-2019 06:46 AM
    • Replies: 2
    • Views: 140
    07-24-2019, 09:24 PM Go to last post
  14. Kadum DOWN

    Kadum Crashed (under maintenance)

    Started by Kravyn‎, 07-24-2019 06:38 PM
    • Replies: 7
    • Views: 599
    07-24-2019, 06:53 PM Go to last post
  15. For the love of god fix your servers.....

    This is seriously getting out of hand with all these DC's....... I can't run packs without dc'ing and i can't change maps without risk of dc'ing i...

    Started by Godriconian‎, 07-20-2019 08:09 PM
    4 Pages
    1 2 3 ... 4
    1 Archeage Team Post(s)
    • Replies: 32
    • Views: 1,629
    07-24-2019, 10:49 AM Go to last post
  16. Didn't recieved my APEX yet

    It's really unbelievable. You buy something from the store and they don't give you what you bought? I've been waiting for 14 days, still no APEX. ...

    Started by Ucandomates‎, 07-24-2019 04:06 AM
    • Replies: 0
    • Views: 85
    07-24-2019, 04:06 AM Go to last post
  17. Suspicious activity detected debuff

    I need some GM to help me I was playing the game when I suddenly got this SUSPICIOUS ACTIVITY DETECTED DEBUFF This debuff has 5 hours of duration,...

    Started by Leaphar‎, 07-21-2019 11:55 AM
    • Replies: 9
    • Views: 473
    07-23-2019, 03:11 PM Go to last post
  18. cant buy Credits

    x

    Started by Elvis‎, 07-20-2019 04:07 AM
    • Replies: 1
    • Views: 141
    07-23-2019, 01:36 PM Go to last post
  19. EU down again please FIX

    yeahhhhhhhhhhhhhhhhhhhhhhhhh

    Started by Stalker‎, 07-23-2019 12:02 PM
    2 Pages
    1 2
    • Replies: 17
    • Views: 708
    07-23-2019, 12:17 PM Go to last post
  20. Exclamation [1232990] Account hacked and seems like customer support doesn't exist and/or don't care

    My account has been hacked and what wasn't nailed to it, bound, was transferred of, I immediately did all that I could, recovered the account,...

    Started by CustomerSupportInexistant‎, 07-22-2019 05:41 AM
    • Replies: 5
    • Views: 374
    07-23-2019, 10:16 AM Go to last post

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