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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    68 Pages
    1 2 3 ... 68
    • Replies: 673
    • Views: 86,255
    10-08-2017, 06:24 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 33,076
    06-09-2017, 12:16 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 38,195
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 5,903
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,813
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,762
    07-17-2014, 08:31 AM Go to last post
  1. Prevent steam glyph from auto-updating

    How do you prevent the steam version of glyph to not auto-update the game? It started doing this in the last update or the one before that and it...

    Started by SamKook‎, 08-16-2017 06:58 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 249
    09-27-2017, 08:42 PM Go to last post
  2. No side quests in Ynystere?

    I created a second character and progressed through the Warborn quests. I like to do all the side quests and everything, but when I got to Ynystere...

    Started by CrimsonTallis‎, 09-23-2017 03:34 PM
    • Replies: 0
    • Views: 69
    09-23-2017, 03:34 PM Go to last post
  3. Lost my character and LOST the other Characters name

    Yes you did, I turned in tickets on both. Melisande is not there, she was an Elf, on Morpheus, she had all the goodies, the costumes, the treehouse,...

    Started by KianaMorpheus‎, 09-23-2017 05:08 AM
    • Replies: 1
    • Views: 137
    09-23-2017, 06:04 AM Go to last post
  4. Give Me one more light hope and this is my last chance to try to speak

    Suddenly i got issues about "You have been disconnected by a game master". and i already send mail on support,all i got is same answer its like no...

    Started by ipman‎, 09-15-2017 08:22 PM
    • Replies: 2
    • Views: 307
    09-21-2017, 01:31 PM Go to last post
  5. Persistent emails to pay tax from old servers (before merge) makes us to lose tax and labor

    Hello, accidently I click pay tax, I got confused because my other toons got emails to pay tax for Tempest server and didnt even read that this is...

    Started by Seirios‎, 09-18-2017 09:43 PM
    • Replies: 1
    • Views: 102
    09-21-2017, 12:06 PM Go to last post
  6. endless arrows

    After the server merge endless arrows for people with not great ping like myself has been significantly slower than the past. Endless arrows in...

    Started by Hyena‎, 09-21-2017 09:24 AM
    • Replies: 1
    • Views: 103
    09-21-2017, 09:52 AM Go to last post
  7. 3rd Anniversary --> Rampage C200

    Hello everyone, I'm doing this quest all days 3 times. Anyone get something worth from this event? Also They must solve issue about Whalesong...

    Started by LoraleiEU‎, 09-21-2017 03:05 AM
    • Replies: 1
    • Views: 210
    09-21-2017, 03:45 AM Go to last post
  8. 3rd Anniversary fails

    Hi I want to report many misinformation in items in your anniversary event, also quests. The shadowguard event with tokens, we can purchase with...

    Started by Seirios‎, 09-20-2017 09:27 PM
    • Replies: 0
    • Views: 150
    09-20-2017, 09:27 PM Go to last post
  9. Cannot retrieve item from mail after merge

    I put in a ticket asking for help since it will not let me retrieve this item from my mail after the merge. It sent it to me along with all my other...

    Started by Charleene‎, 09-14-2017 02:45 PM
    • Replies: 1
    • Views: 117
    09-20-2017, 07:36 PM Go to last post
  10. Memory hearth is missing from the fireplace

    REQUEST #980393 My Memory Hearth is missing from the fireplace in the mansion. Help!

    Started by Airish Finnisia‎, 09-16-2017 10:52 PM
    • Replies: 1
    • Views: 124
    09-20-2017, 03:11 PM Go to last post
  11. need help no patreon

    i log on and i have no patreon but checked my account says i have 8days lefted

    Started by juu‎, 09-20-2017 12:07 PM
    • Replies: 0
    • Views: 78
    09-20-2017, 12:07 PM Go to last post
  12. unable to complete my purchase

    Need help, hope a dev is on.

    Started by twcutter‎, 09-19-2017 01:03 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 140
    09-19-2017, 11:33 PM Go to last post
  13. Payed Patron Status vanished

    Since 4 days my payed Patron is vanished, , cannot pay taxes, no loyality Tokens etc. Every day i lost 2400 AP ..write 4 Tickets (981128) buy only...

    Started by Thargh‎, 09-18-2017 12:38 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 163
    09-19-2017, 07:09 AM Go to last post
  14. Server merge downtime (on a non-merging server) broke 150euro worth of Crest Ink's

    Hi, just to start with this is regarding Eanna - EU, a non-merging server just to make that clear. After logging into the game after the merge of...

    Started by Kinryuu‎, 09-13-2017 06:28 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 269
    09-18-2017, 04:51 AM Go to last post
  15. OK I am done, 1350m prisoner time with 0 record

    Not gonna spend anything in this potato game anymore if you cant deal it fast.

    Started by Amenamida‎, 09-17-2017 06:16 PM
    • Replies: 2
    • Views: 193
    09-18-2017, 12:46 AM Go to last post
  16. Angry Can't create more than 2 characters on my alt account.

    My alt account which has patron and has 2 characters on Retribution server only, and no others, and nothing on NA servers. The account only has 2...

    Started by Trubbles‎, 09-17-2017 11:54 AM
    • Replies: 2
    • Views: 123
    09-17-2017, 04:57 PM Go to last post
  17. failed to load data

    just got this on new update

    Started by antoniobradiano‎, 09-15-2017 06:04 PM
    • Replies: 4
    • Views: 153
    09-16-2017, 04:01 PM Go to last post
  18. Exclamation NEED HELP REMOVEING BLOCKER on THUNDERWING

    This player is clearly blocking the only path out of Ahnimar tis guy is clearly useing boxes to block trade runs

    Started by Agelex‎, 09-16-2017 02:33 AM
    • Replies: 3
    • Views: 179
    09-16-2017, 03:41 AM Go to last post
  19. Graphic problems

    Where can I make a ticket? At ArcheAge login, I was given a chest with a Dread Steed and armor, black armor for me. Then I lost the armor. But...

    Started by Brynn‎, 09-15-2017 08:39 PM
    • Replies: 0
    • Views: 104
    09-15-2017, 08:39 PM Go to last post
  20. Why was my account randomly banned?

    So, left my game up while I was afk. When I came back I had a message on my screen which said "You have been disconnected by a game master". Tried...

    Started by Gwirion‎, 09-15-2017 07:44 PM
    • Replies: 0
    • Views: 167
    09-15-2017, 07:44 PM Go to last post

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