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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 667
    • Views: 78,425
    08-07-2017, 12:00 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 30,471
    06-09-2017, 12:16 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 36,238
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 5,281
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,432
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,335
    07-17-2014, 08:31 AM Go to last post
  1. 955320 and 955314

    3 days. only automated response. ...

    Started by Rhaevyn‎, 08-03-2017 11:53 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 199
    08-07-2017, 06:22 AM Go to last post
  2. Game keeps crashing to desktop

    it's getting ridiculous. It's crashed 20+ times in the past dog damned hour... login, take a step, crash login take a step crash login, turn left...

    Started by Junkymagi‎, 04-13-2015 12:17 AM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 4,485
    08-07-2017, 04:26 AM Go to last post
  3. random crashing 5 times in 1 day

    My client has been randomly crashing everyday for like a week now. How to fix? It just crashes and gives me no reason why. My game window just poofs...

    Started by Aprilieo‎, 08-05-2017 07:24 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 122
    08-06-2017, 07:02 PM Go to last post
  4. Exclamation Someone put a farmhouse above my treehouse

    Literally someone put a farmhouse above my treehouse and other guy put somes 8x8 around the spots so i cant move it... there's any chance someone can...

    Started by Faqin‎, 08-06-2017 04:01 PM
    • Replies: 0
    • Views: 83
    08-06-2017, 04:01 PM Go to last post
  5. Disconnected by the Gods at server select screen

    This issue began on 8/4/2017. I have been logging in just fine since I started playing in February. The disconnect by the gods check your...

    Started by Baxton‎, 08-05-2017 09:59 AM
    • Replies: 2
    • Views: 118
    08-06-2017, 11:18 AM Go to last post
  6. 72 Hour Ban that could have been Prevented.

    Hi, Recently got a 72 hour ban for violating code of conduct by mailing this known cheater (harshly) in game after he constantly verbally...

    Started by Physician‎, 08-04-2017 11:17 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 512
    08-06-2017, 11:14 AM Go to last post
  7. Request (955041)

    4 day without answer:confused:

    Started by Akim‎, 08-01-2017 12:48 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 195
    08-06-2017, 07:58 AM Go to last post
  8. updating on eu wont let me play on na?

    since when i get home from work, im stuck playing in na ( no queue since na is usually sleeping/working at that time). However i did the last...

    Started by Ketec‎, 09-23-2014 09:48 PM
    9 Pages
    1 2 3 ... 9
    • Replies: 87
    • Views: 12,515
    08-06-2017, 02:36 AM Go to last post
  9. Angry How long does Support Ticket take?

    Received a notification today about me getting 72 hour ban from the game for violating code of conduct by mailing a cheater numerous times harshly....

    Started by Physician‎, 08-04-2017 08:26 PM
    • Replies: 3
    • Views: 187
    08-05-2017, 06:15 AM Go to last post
  10. #957313

    please guys its the second time this has happened to us we have ten accounts and can only login from a personal hotpot.....plz fix before u leave for...

    Started by Ulyssesthirteen‎, 08-04-2017 04:44 PM
    • Replies: 1
    • Views: 98
    08-04-2017, 08:18 PM Go to last post
  11. I accidentally took my name from the list of heroes

    As I said the title, I took my name from the list of hero I am a Brazilian player I do not understand much English I wonder if they will put it...

    Started by unbug‎, 08-02-2017 06:09 PM
    • Replies: 4
    • Views: 204
    08-04-2017, 03:54 PM Go to last post
  12. Returning players - Do you want them or not???

    So I am a returning player, I started on fresh start a little bit after the return to erenor mails. I had an issue with billing on FS and got a...

    Started by Fonoi‎, 08-03-2017 07:08 AM
    2 Pages
    1 2
    3 Archeage Team Post(s)
    • Replies: 16
    • Views: 509
    08-04-2017, 10:14 AM Go to last post
  13. Question Had to reset password 3 days in a row to login

    For three days now, I've had to reset my password to login to Glyph. This, despite the fact that I verified my password was typed in correctly, and...

    Started by dirrtygmoney‎, 08-03-2017 08:17 AM
    • Replies: 3
    • Views: 175
    08-04-2017, 08:00 AM Go to last post
  14. Mouse hypersensitivity

    I basically can't click and drag to change my camera angle. My camera will go from looking at the ground to straight into the sky with the slightest...

    Started by ConCons‎, 08-04-2017 12:56 AM
    • Replies: 1
    • Views: 73
    08-04-2017, 12:58 AM Go to last post
  15. acc banned

    me and my friends accounts were both banned. my friend decided he didn't like the game and quit so he gave me his account and he had that chest deal...

    Started by cdn321‎, 08-01-2017 05:05 PM
    • Replies: 1
    • Views: 150
    08-01-2017, 07:02 PM Go to last post
  16. chat ban

    i permanently chat banned. where can i look, why i got permanent chat ban?

    Started by Squidward‎, 08-01-2017 07:19 AM
    • Replies: 2
    • Views: 165
    08-01-2017, 12:10 PM Go to last post
  17. Bloomfang bug/ and Marvlous Player Support

    Bloomfang bug I just wann say thank you to customer support im now rotten since last Thurday morning and im very pleased about it that Trion...

    Started by Igelwood‎, 07-31-2017 11:00 AM
    • Replies: 2
    • Views: 101
    08-01-2017, 11:55 AM Go to last post
  18. Exclamation Authenticator failures - cannot login to game/glyph account management

    Ticket #955109 Hey all, just tried to login to Archeage and was asked to authenticate with my mobile device- the auth app seems to be working...

    Started by CorScor‎, 07-31-2017 11:50 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 102
    08-01-2017, 10:25 AM Go to last post
  19. Exclamation Black Screen Switching Characters

    I've seen older posts regarding this issue without a resolution, so I thought I'd try again. Ever since the 3.5 patch, I have been unable to switch...

    Started by Krison‎, 07-04-2017 06:55 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 391
    08-01-2017, 08:34 AM Go to last post
  20. Angry game master leave us when we got banned for no reason

    This is 3 day after i got banned,and GM said fraudalent activity is corect what does he mean fraudalent activity when i just do this every day:...

    Started by Akim‎, 07-31-2017 02:32 PM
    • Replies: 1
    • Views: 139
    07-31-2017, 03:28 PM Go to last post

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