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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    68 Pages
    1 2 3 ... 68
    • Replies: 676
    • Views: 93,796
    12-14-2017, 02:13 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 234
    • Views: 35,736
    10-19-2017, 01:41 AM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 40,514
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 6,675
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,146
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,058
    07-17-2014, 08:31 AM Go to last post
  1. Lost hot tub buff and both vocation buffs with all the dc

    ive lost hot tub buff with the dcs. The stipends timed out rofl

    Started by Ulyssesthirteen‎, 11-17-2017 05:51 AM
    • Replies: 0
    • Views: 114
    11-17-2017, 05:51 AM Go to last post
  2. Can't buy credits, DC's all the time.

    Welp, seems the game doesn't want me to play =/ I tried buying patron in all its forms (2 apex, patron pass, credits to buy the apex, etc.) And...

    Started by Sharyn‎, 11-17-2017 04:52 AM
    • Replies: 0
    • Views: 126
    11-17-2017, 04:52 AM Go to last post
  3. Documents folder

    How to tell Glyph or ArcheAge wher to search for ArcheAge folder in documents ? Recently I switch my documents folder from my SSD to new HDD and when...

    Started by Alistair73‎, 11-16-2017 09:01 AM
    • Replies: 0
    • Views: 141
    11-16-2017, 09:01 AM Go to last post
  4. login game data

    hi can any one help me i am a old player just comeing bk to game i have been playing for about 1 week now and now i can not get on game i get can...

    Started by mycleo‎, 11-16-2017 08:29 AM
    • Replies: 0
    • Views: 127
    11-16-2017, 08:29 AM Go to last post
  5. Not getting item based labor regeneration from sleep

    Not sure if this is just me or not, but I know I had my super pj's on and only got 100 labor back from sleep. Don't really care too much for a one...

    Started by Elwood‎, 11-15-2017 12:03 PM
    • Replies: 2
    • Views: 177
    11-15-2017, 05:35 PM Go to last post
  6. Question Why does DC sometimes reset your UI setup?

    Looking for answers from support why this happens? I cant understand why a UI would reset to default layout because of disconnect, please enlighten...

    Started by Maklah‎, 11-15-2017 09:43 AM
    • Replies: 0
    • Views: 127
    11-15-2017, 09:43 AM Go to last post
  7. Disconnection issues

    Me and My guild and many other in Vengence keep getting disconnected, when will your servers be resolved with this occurring issue? Never heard of a ...

    Started by Vyleth‎, 11-14-2017 05:38 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 275
    11-14-2017, 06:37 PM Go to last post
  8. Exclamation Game crashes

    Hello, I would like to report a situation I been experiencing since the last update and some of my guild mates as well. The whole thing started...

    Started by Cookye‎, 11-14-2017 01:48 PM
    • Replies: 0
    • Views: 137
    11-14-2017, 01:48 PM Go to last post
  9. Trion... Can not subscribe. Internal Server Error Fix Immediately

    When trying to subscribe or update payment methods I receive Internal Server Error, please try again later. Or.. After clicking submit, Nothing...

    Started by Malpherian‎, 11-13-2017 06:32 PM
    • Replies: 0
    • Views: 135
    11-13-2017, 06:32 PM Go to last post
  10. Millions of "microsoft serialized certificate store" files; isn't this an OLD issue?

    I just found that one of the folders in one of my AA USER files is bogged down with millions of these files. This is after my SSD alerted me it was...

    Started by tezumak‎, 11-13-2017 08:15 AM
    • Replies: 0
    • Views: 110
    11-13-2017, 08:15 AM Go to last post
  11. Can't create a custom crest

    Hi so I've searched for how to upload crest emblems and it just isn't working for me. I named the file UUC.png (also tried in lower case) in the...

    Started by Adzigari‎, 09-26-2014 12:59 PM
    2 Pages
    1 2
    • Replies: 14
    • Views: 4,461
    11-13-2017, 04:59 AM Go to last post
  12. i need help verry urgent

    just have new fresh install (and new computer) and now i have bug in AA <00:19:44> D3D Device Need Reset <00:19:44> resetting terrain texture...

    Started by Octaviah‎, 11-10-2017 01:21 PM
    • Replies: 2
    • Views: 292
    11-12-2017, 09:04 PM Go to last post
  13. Banned

    My accounts were all just banned with no reason.... I have done library farms using pets and multiple accounts but at no time have i violated the...

    Started by alessa‎, 11-12-2017 01:02 PM
    • Replies: 1
    • Views: 439
    11-12-2017, 01:39 PM Go to last post
  14. Previous Version number

    Need the previous version number prior to version 362990f Would be nice if there was a sticky thread that the version numbers were updated each...

    Started by Sindal‎, 11-11-2017 11:23 AM
    • Replies: 0
    • Views: 141
    11-11-2017, 11:23 AM Go to last post
  15. Founder Title

    I was a founder at launch and had the title on a character that i deleted a year and a half ago when i returned. Is there no way to get this title...

    Started by Enyo‎, 11-09-2017 08:34 PM
    • Replies: 1
    • Views: 147
    11-10-2017, 03:43 PM Go to last post
  16. Archeage wont start

    My game dont start after last update. Any one tell me the solution tnx.:confused::confused: https://imgur.com/a/FQui5:confused:

    Started by Baba Avci‎, 11-10-2017 11:07 AM
    • Replies: 0
    • Views: 143
    11-10-2017, 11:07 AM Go to last post
  17. Steam Download Issues - Unable to Load + Virus?

    Hello! I've been trying to help my friend get into the game so we can play together, but she's had issues getting the game to download. The first...

    Started by Pheebinator‎, 11-06-2017 12:25 PM
    • Replies: 2
    • Views: 179
    11-10-2017, 10:56 AM Go to last post
  18. Unhappy Bad network dropped

    "the gods have disconnected you check your network status and read any recent alerts":(:(

    Started by egg000‎, 11-09-2017 09:21 PM
    • Replies: 0
    • Views: 108
    11-09-2017, 09:21 PM Go to last post
  19. Error 1005 at installation

    After realizing I had AA in the wrong drive, I uninstalled it + Glyph and reinstalled Glyph to the other drive.. Only now I cant install AA,...

    Started by Reiyla‎, 07-22-2017 11:06 AM
    • Replies: 2
    • Views: 186
    11-09-2017, 07:52 PM Go to last post
  20. Accounte blocked !

    Created the topic here because I do not answer in the support at the post! Is it possible to unlock my account? Yes, I know that I violated the...

    Started by below‎, 11-08-2017 07:20 PM
    • Replies: 0
    • Views: 175
    11-08-2017, 07:20 PM Go to last post

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