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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 28,045
    06-09-2017, 12:16 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 662
    • Views: 71,156
    06-03-2017, 11:05 AM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 34,451
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 4,576
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,032
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,963
    07-17-2014, 08:31 AM Go to last post
  1. Long ticket wait..

    I have been waiting a few days now for ticket ID : 927555 . It was about getting the crate recovered since I Had sent it to the wrong character and...

    Started by kyerio‎, 06-17-2017 01:45 AM
    • Replies: 0
    • Views: 62
    06-17-2017, 01:45 AM Go to last post
  2. Unhappy suddenly banned account

    hello admin! if you read this, i got my account banned for no reason. i didnt RMT, harrash people with words or act, or violates any rules. i just...

    Started by dhimee‎, 06-17-2017 12:59 AM
    • Replies: 0
    • Views: 98
    06-17-2017, 12:59 AM Go to last post
  3. Smile Help with Submitted Tickets

    I wrote a two different tickets, about two different topics, over 24 hours ago. Still haven't gotten a reply for either one... if you could please...

    Started by Nymerix‎, 06-14-2017 08:15 AM
    • Replies: 2
    • Views: 127
    06-16-2017, 06:26 PM Go to last post
  4. Cash Shop items gone!

    Hey! I didnt play this game for quite a while now (about 1.5 years). When i last played, i bought some Cash shop items (2x80slot chest and some...

    Started by Chawps‎, 06-16-2017 05:32 PM
    • Replies: 0
    • Views: 66
    06-16-2017, 05:32 PM Go to last post
  5. How to permanently disable HDR effects ?

    Title says its all. I disable them and next day when i start the client they are enabled again. How they go away for good ?

    Started by pavmelas‎, 06-15-2017 05:39 AM
    • Replies: 2
    • Views: 140
    06-16-2017, 02:30 AM Go to last post
  6. Character degraded

    server:Anthalon name:Zyrgon nation:Haranya I log this char L54 (my alt) and found skillset downgraded L53 and skill progress is stuck at 0.00% It...

    Started by Venomous‎, 06-14-2017 09:43 PM
    • Replies: 2
    • Views: 142
    06-16-2017, 01:22 AM Go to last post
  7. Endless update loop

    Glyph is stuck in a perpetual updating loop. I moved my game files to root. Glyph was not listed in installed programs. I deleted it and the glyph...

    Started by BobTheRock‎, 06-14-2017 04:25 PM
    2 Archeage Team Post(s)
    • Replies: 9
    • Views: 239
    06-15-2017, 05:50 PM Go to last post
  8. Erenor Eternal Starter Pack (Steam) - Have not received items

    I bought the Erenor eternal starter pack on steam yesterday and I have not received any of the items. My account was given 30 days of patron but that...

    Started by Nice‎, 06-15-2017 02:22 PM
    • Replies: 0
    • Views: 102
    06-15-2017, 02:22 PM Go to last post
  9. Thumbs up help

    Hello AA adms I have a problem the game is updating infinitely, I expect answers thanks

    Started by Raffinha‎, 06-15-2017 11:09 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 83
    06-15-2017, 01:10 PM Go to last post
  10. 3 Month Patron in the Account and ingame f2p

    I have payed for 3 Month Patron (Razer Paket), in the Account Service 90 Days Game Time, but ingame im F2P (no Patron Status). I wrote a Ticket, 3...

    Started by Tschungu‎, 06-15-2017 05:16 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 106
    06-15-2017, 12:53 PM Go to last post
  11. Selected the wrong gear using the soulforged ticket. Can i change it back?

    As title says i've choose the wrong armour using the ticket. It's possible to GM delete those items and give me the coin back? Playing as a abolisher...

    Started by Truthboyz‎, 09-21-2016 07:41 AM
    2 Archeage Team Post(s)
    • Replies: 4
    • Views: 415
    06-14-2017, 11:27 PM Go to last post
  12. Glyph updated and now I can't log in

    Already had one account running and it updated and I couldn't log a second one. I logged out and restarted my PC and I can't log into archeage, glyph...

    Started by Land‎, 06-14-2017 02:46 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 91
    06-14-2017, 11:26 PM Go to last post
  13. Poll Poll: archeage 3.5 and future

    ok so im just coming back joined and within about 5 days ive seen how intresting professions are however i wish to see the earning more worth it i...

    Started by Vyrilien‎, 06-14-2017 10:09 PM
    • Replies: 0
    • Views: 72
    06-14-2017, 10:09 PM Go to last post
  14. Error #1013

    Facing this issue since yesterday. Made a support ticket today and here's ping test and the tracert test. I saw in an article that I need to send...

    Started by Ignitius‎, 06-14-2017 06:38 AM
    • Replies: 4
    • Views: 136
    06-14-2017, 10:30 AM Go to last post
  15. Suspicious Activity Debuff Applied Falsely

    Yesterday I was doing sunken packs with my friends. My game at the time was having rendering issues and I didn't plan on restarting my computer till...

    Started by TheUndeadCpt‎, 05-14-2016 12:08 AM
    • Replies: 7
    • Views: 899
    06-14-2017, 09:19 AM Go to last post
  16. library third floor painting

    for months now I have been trying to get the 8th piece of the third floor painting . I go 3 to 4 times a day and it is never there. is it possible by...

    Started by claudett‎, 06-14-2017 08:36 AM
    • Replies: 0
    • Views: 62
    06-14-2017, 08:36 AM Go to last post
  17. Ancestral levels and medals still not refunded

    I originaly lost 3 levels when thebugg started and that was refunded by gmbigdatadude. After getting 2 levels back, i lost them the very next day and...

    Started by Sourworms‎, 06-14-2017 01:22 AM
    • Replies: 0
    • Views: 62
    06-14-2017, 01:22 AM Go to last post
  18. Enough is Enough constant DC every 5 min

    ok after 3.5 everything was fine then suddenly 2 days ago im having constant dc and its not my pc FIX THIS PLEASE IS ANNOYING.

    Started by zunzun‎, 06-13-2017 02:16 PM
    • Replies: 4
    • Views: 291
    06-13-2017, 09:08 PM Go to last post
  19. @gm

    anyone checking tickets? Been 30 hours since I been able to play. Since I got the car/gloom glitch. I let timer run out. But just comes back.

    Started by Fraggerrr‎, 06-12-2017 05:57 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 234
    06-13-2017, 05:03 PM Go to last post
  20. can't log into account(Not launcher, website, nor forum)

    A member of my guild cant log into the game anymore since yesterday evening. When attempting to launch glyph, it just stays minimized in his taskbar...

    Started by TheFh‎, 06-13-2017 08:41 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 99
    06-13-2017, 01:45 PM Go to last post

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