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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 738
    • Views: 115,819
    08-07-2018, 12:36 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,574
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,152
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,206
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,208
    07-17-2014, 08:31 AM Go to last post
  1. Downloading the latest patch, very slow.

    Hello, i usually download patches fine with no problems at all. but with the recent hotfix patch that just got released earlier, i'm having troubles...

    Started by Rus‎, 10-17-2015 05:14 AM
    • Replies: 1
    • Views: 328
    07-11-2018, 01:50 AM Go to last post
  2. Downloaded files are corrupted #1039

    Hello guys, I'm desperate. I've been looking forward to playing this game and now that I finally got the opportunity (CB4 KEY) I can't even update it...

    Started by Klarsack‎, 08-22-2014 12:46 AM
    2 Pages
    1 2
    • Replies: 13
    • Views: 10,266
    07-10-2018, 01:28 PM Go to last post
  3. My characters are gone

    Hi, I Havn't played Archeage since 2015 now, redownloaded the game yesterday and found out that my character was missing, nowhere to be found,...

    Started by Obscurse‎, 07-09-2018 07:06 AM
    • Replies: 0
    • Views: 126
    07-09-2018, 07:06 AM Go to last post
  4. Unable to pay for patreon due to country associated to account?

    Hi folks, I have the following message while trying to sign up "Your PayPal account is registered with a different country than the account you...

    Started by Choops‎, 07-07-2018 11:05 AM
    • Replies: 0
    • Views: 166
    07-07-2018, 11:05 AM Go to last post
  5. Exclamation Glyph Store website loading times

    Seems to be about 10x or more slower than usual for me (glyph.trionworlds.com). Anyone else having this issue and what can I do about it?

    Started by manastars‎, 07-06-2018 05:42 PM
    • Replies: 0
    • Views: 103
    07-06-2018, 05:42 PM Go to last post
  6. how is this a game?

    I've got ban and you said "we will not respond any question about your ban and we have claims to dont explain. Dont mail us again, we will not unban...

    Started by FlashBurns‎, 06-30-2018 07:17 AM
    • Replies: 2
    • Views: 195
    07-05-2018, 12:50 PM Go to last post
  7. lol, avast detecting glyph activity as malware

    avast detecting this week's update as malware. it did not do this last week. had to disable it to run trion update. doing full system scan now.. ...

    Started by Hodor69‎, 07-04-2018 09:20 AM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 562
    07-05-2018, 09:24 AM Go to last post
  8. download failed code 6 http #0 glyph

    so yeah i was playing fine earlier but only recently just got DC'ed from my router and now that im connected back up i cannot even launch glyph...

    Started by DiBBz‎, 07-17-2014 05:48 PM
    • Replies: 9
    • Views: 7,228
    07-05-2018, 03:09 AM Go to last post
  9. Exclamation Glyph/Archeage client making millions of .sst files

    My glyph and archeage client has been having a really weird bug lately, that the user folders starts creating millions of .sst files that take up ALL...

    Started by ColdestHeart‎, 07-04-2018 07:51 PM
    • Replies: 0
    • Views: 99
    07-04-2018, 07:51 PM Go to last post
  10. Legends Return Starter pack bought through steam isnt working

    Earlier today i bought the Legends Return 30 day starter pack through steam, but its not showing up in game? I can see the dlc in my library on steam...

    Started by Bajer‎, 07-03-2018 03:35 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 145
    07-03-2018, 10:36 AM Go to last post
  11. Submitting a Ticket

    Hey I'm trying to submit a ticket for something that happened to me In game but it won't let me login it keeps asking me to login to the site but...

    Started by Retributive‎, 07-01-2018 06:22 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 196
    07-03-2018, 07:34 AM Go to last post
  12. Transferring...

    My character is currently stuck. It says theres a item listed on the auction house when i've logged in multiple times and there is nothing. I...

    Started by OrionOPP‎, 07-02-2018 10:06 AM
    • Replies: 0
    • Views: 87
    07-02-2018, 10:06 AM Go to last post
  13. Transfer failed

    Hello, It's been over 24 hours since my group's tried to transfer and failed. All of us sent tickets last night, and all of them got resolved with...

    Started by Patshu‎, 06-05-2018 01:05 PM
    • Replies: 2
    • Views: 316
    07-01-2018, 10:47 PM Go to last post
  14. Thumbs up where is my STORMWRAITH KIRIN REWARDS?

    I purchased $50 and $100 credit packs after marketplace update and sales event announcement. I did not get any codes to get the rewards. Funny thing...

    Started by Dandel‎, 06-28-2018 06:00 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 383
    07-01-2018, 04:30 AM Go to last post
  15. Exclamation Missing Daily ArcheAge Celebration Week Pack #2

    According to the blog post ArcheAge Celebration Week! I would expect to get one pack daily between June 29 and July 5, as a 0 credit pack in my...

    Started by LigH‎, 06-30-2018 09:27 AM
    • Replies: 1
    • Views: 138
    06-30-2018, 10:49 PM Go to last post
  16. suspicious buff from moving one pack with a car from haranioutlet in ds to nuiaside

    and no answer for several hours now from my request for help, its said 7 hours open but that is not the truth, 7 hours ago i was already sleeping...

    Started by Sapphiayxz‎, 06-30-2018 08:40 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 381
    06-30-2018, 03:15 PM Go to last post
  17. Patron problem! 2 days no solved

    2 days ago i buy patron. No problem in first day. But after update my patron is gone. I wrote support but 2 days is gone now. Im really sad. 5000+...

    Started by Rebellionchas‎, 06-29-2018 03:38 PM
    • Replies: 1
    • Views: 162
    06-30-2018, 11:27 AM Go to last post
  18. Error #1016 when change server

    when i try to log in to EU server, Glyph launcher always pop up eror #1016 but its didn't happen on NA server. i can loggin like usual im...

    Started by cruelnoob‎, 04-15-2015 12:27 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 690
    06-30-2018, 06:27 AM Go to last post
  19. Login servers are intermittent

    Can't login to Nui server at all, and logging in to my account on the trion website is hanging intermittently.

    Started by saltminer‎, 06-29-2018 09:31 AM
    • Replies: 2
    • Views: 134
    06-29-2018, 09:43 AM Go to last post
  20. Login failed

    LOGIN FAILED, the server is currently busy...,, why the error?? anyone??

    Started by Hzlchua‎, 06-29-2018 12:25 AM
    • Replies: 1
    • Views: 106
    06-29-2018, 12:56 AM Go to last post

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