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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    69 Pages
    1 2 3 ... 69
    • Replies: 683
    • Views: 102,760
    02-03-2018, 10:15 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 235
    • Views: 38,792
    01-25-2018, 09:54 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 7,606
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,516
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,414
    07-17-2014, 08:31 AM Go to last post
  1. Name change - refund?

    Hello. With the release of names coming tonight, I am looking to change my character's name. If I purchase a name change and the name(s) I want are...

    Started by Phearce‎, 01-31-2018 02:08 PM
    • Replies: 0
    • Views: 102
    01-31-2018, 02:08 PM Go to last post
  2. Didn't receive APEX in game

    nvm done

    Started by son1k‎, 01-31-2018 01:26 PM
    • Replies: 0
    • Views: 147
    01-31-2018, 01:26 PM Go to last post
  3. I am paid through the 2nd of february 2018

    ON ONE ACCOUNT I DO NOT KNOW WHICH. I HONESTLY BELIEVE THOUGH, THAT IT IS PAID THROUGH THE 5TH. SO TRION CHARGED ME LAST NIGHT, TOOK PATRON OFF ALL 3...

    Started by KianaMorpheus‎, 01-31-2018 11:58 AM
    • Replies: 0
    • Views: 104
    01-31-2018, 11:58 AM Go to last post
  4. need help logging in

    updated game, went to play gave me error. i play on one computer only have na chars don't play EU. someone help thanks. i'm not to computer savvy so...

    Started by JungleKitty‎, 01-31-2018 11:47 AM
    • Replies: 0
    • Views: 79
    01-31-2018, 11:47 AM Go to last post
  5. Quest marker display problem... maybe?

    My quests show as having an unknown location in the completed phase of the quest. It makes finding the quest turn in NPC a pain, just, a real pain....

    Started by FiDget‎, 01-01-2018 12:17 AM
    • Replies: 6
    • Views: 460
    01-29-2018, 04:02 AM Go to last post
  6. Been banned a long time

    My account was perma banned back in 2014 and i submitted four tickets way back then well i was like fin let me try again well i sent in a ticket and...

    Started by Liriun24‎, 01-28-2018 11:49 AM
    • Replies: 1
    • Views: 179
    01-28-2018, 02:20 PM Go to last post
  7. Angry Abuse of Chat Ban

    Hi, I've been a player since 2014 and is my first time that I received 1666666min (~3 years) of chat ban after having an altercation with a ex...

    Started by Physician‎, 01-26-2018 12:15 AM
    4 Pages
    1 2 3 ... 4
    • Replies: 30
    • Views: 1,890
    01-27-2018, 03:43 PM Go to last post
  8. ArcheAge Error

    Failed to load game data! version 373911f How can repair this problem ? screenshot...

    Started by YooMin‎, 01-25-2018 11:17 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 202
    01-26-2018, 09:20 AM Go to last post
  9. Game, glyph and forums unreachable

    REQUEST #1006703 GAME, GLYPH AND FORUMS UNREACHABLE Today at 01:25 Unable to connect, the game crashes before server select loads. Forums and...

    Started by DevilsTrap‎, 11-17-2017 01:26 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 714
    01-26-2018, 09:07 AM Go to last post
  10. problem connection with selection character

    Hello is my account or a problem ingame one time im inside the game and i click on selection of character i get disconnected i also getting black...

    Started by Dyna‎, 01-22-2018 07:31 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 176
    01-26-2018, 07:40 AM Go to last post
  11. Servers ded?

    I get DC and now only Black Screen and game crash.

    Started by Aleluja‎, 01-24-2018 02:35 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 13
    • Views: 613
    01-25-2018, 09:42 AM Go to last post
  12. Black Screen on log in

    I am getting a black screen that last about 5 minutes then finally the screen comes up where the server select is but no servers are there, only that...

    Started by Sakrateri‎, 01-20-2018 09:26 AM
    • Replies: 8
    • Views: 309
    01-24-2018, 03:47 PM Go to last post
  13. wtf is going on? AA missing only shows 2 games

    I logged into glyph to update the game and what do i see? this! Only rift and defiance are showning up wtf is happening?! i wanted to get back in the...

    Started by Tokublaze‎, 01-22-2018 10:36 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 170
    01-23-2018, 02:55 AM Go to last post
  14. Exclamation cant pay for credits or apex with with steam wallet

    I go for make a payment with steam and the wallet aint a option if someone could please point me in the needed direction about my problem

    Started by absolem‎, 01-22-2018 08:23 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 125
    01-23-2018, 12:26 AM Go to last post
  15. Account Hacked - Trion responding with "meh"

    So yesterday, while I was at work, someone hacked my account and stole a number of valuable items including my erenor club that I spent the better...

    Started by Redlily‎, 01-20-2018 10:51 AM
    3 Pages
    1 2 3
    • Replies: 22
    • Views: 1,773
    01-22-2018, 04:25 AM Go to last post
  16. Exclamation how to reclaim questing farm designs

    how do I go about getting my 8 x8 and 16 x 16 back because I have been off the game for along time and over time I lost my 8 x 8 my 16 also was...

    Started by absolem‎, 01-19-2018 01:47 PM
    • Replies: 1
    • Views: 149
    01-20-2018, 11:41 AM Go to last post
  17. transfer failed serve thunderwings >>> vengence

    I made a transfer of the thunderwings to the vengence, the credit was debited from the account, but the transfer was not made. I'm wasting time in...

    Started by llkykyoll‎, 01-18-2018 04:58 PM
    • Replies: 2
    • Views: 155
    01-19-2018, 08:58 AM Go to last post
  18. can't log in constant black screen

    I can't log in I keep getting a black screen when i go past the splash screen and the trion logo..

    Started by Daelus‎, 01-19-2018 07:39 AM
    • Replies: 3
    • Views: 142
    01-19-2018, 08:50 AM Go to last post
  19. Missing about 40-50 titles since 4.0 patch

    solved.

    Started by Nikitah‎, 01-19-2018 07:45 AM
    • Replies: 0
    • Views: 165
    01-19-2018, 07:45 AM Go to last post
  20. Angry Currently ineligible for transfer.

    I am trying to move a character. FAECRIMSONWOLF from Reckoning server to Vengeance.. But it keeps saying that I have an auction house listing. That...

    Started by Faelaa‎, 01-18-2018 06:54 PM
    • Replies: 0
    • Views: 120
    01-18-2018, 06:54 PM Go to last post

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