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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 744
    • Views: 120,924
    11-22-2018, 12:39 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 243
    • Views: 45,064
    11-20-2018, 09:23 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,006
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,640
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,687
    07-17-2014, 08:31 AM Go to last post
  1. Missing Patron Status

    My free month of Patron status has vanished from my glyph account and I just got this email from Trion: ArcheAge Greetings from Trion Worlds:...

    Started by Misto‎, 10-20-2014 11:20 AM
    • Replies: 0
    • Views: 678
    10-20-2014, 11:20 AM Go to last post
  2. Patron status messed up

    Hey Trion.. guess what? my patron status is ♥♥♥♥ed. you set it to 10-20 but yet my account says i still have 2 months +1 day. Game name: Daelus...

    Started by Daelus‎, 10-20-2014 11:15 AM
    • Replies: 0
    • Views: 295
    10-20-2014, 11:15 AM Go to last post
  3. Patron Time Messed Up

    So i have NO ability to contact support since it says i need to have Patron blah blah blah However! i have patron still on my account for another 3...

    Started by Shootersa‎, 10-20-2014 10:54 AM
    • Replies: 0
    • Views: 227
    10-20-2014, 10:54 AM Go to last post
  4. Random game crashing with no error notification

    Just bumping this issue again as it is still happening and it is incredibly annoying at times. Especially when you're in combat or doing trade runs.

    Started by SourJuice‎, 10-20-2014 10:47 AM
    • Replies: 0
    • Views: 266
    10-20-2014, 10:47 AM Go to last post
  5. Error 2016

    I know they said the servers would be coming down at 8am (11am) est but i'm getting Error 2016 when trying to log in to glyph. Anyone else getting...

    Started by striderida1‎, 10-17-2014 04:44 AM
    • Replies: 2
    • Views: 391
    10-20-2014, 10:45 AM Go to last post
  6. Lost my patron...

    Lost my patron and now I can't buy it back with Apex? :confused:

    Started by Animate‎, 10-20-2014 10:41 AM
    • Replies: 0
    • Views: 182
    10-20-2014, 10:41 AM Go to last post
  7. Mouse Sensitivity

    Sometimes, seemingly at random, the sensitivity of the mouse-camera-panning will suddenly change, becoming quite sluggish. This seems to happen a few...

    Started by DanDaMan‎, 10-20-2014 10:11 AM
    • Replies: 0
    • Views: 562
    10-20-2014, 10:11 AM Go to last post
  8. Server-sided lag on Ezi?

    Recently rerolled to Ezi from Kyrios with friends and we are experiencing some strange lag which appears to be server sided. Every 10 seconds or so...

    Started by ecko‎, 10-20-2014 10:10 AM
    • Replies: 0
    • Views: 187
    10-20-2014, 10:10 AM Go to last post
  9. Recruiting for guild Chat Blocked

    so for the past two days I have been recruiting for my guild with no problems now everytime I go to post my recruitment message in faction or nation...

    Started by Coachdrake‎, 10-16-2014 07:35 PM
    • Replies: 2
    • Views: 424
    10-20-2014, 10:09 AM Go to last post
  10. Founder vs starter packs.

    I bought silver founder specifically for the 4 day pre launch that got completely screwed over. Now i see the starter packs are getting the corrupt...

    Started by OffySmash‎, 10-20-2014 09:37 AM
    • Replies: 0
    • Views: 208
    10-20-2014, 09:37 AM Go to last post
  11. Will this computer run this game well?

    http://www.newegg.com/Product/Product.aspx?Item=N82E16883229285R looking to buy a new computer and wanted to make sure this would work

    Started by laleb‎, 10-20-2014 07:35 AM
    • Replies: 2
    • Views: 218
    10-20-2014, 09:13 AM Go to last post
  12. Can't Access Live Chat (purchased a Founder's pack)

    Hi, So i bought 1 of the Founder's pack back before release. I wanted to clear some things up that i had questions for today. Went to Live chat to...

    Started by RokujoYouhei‎, 10-20-2014 09:09 AM
    • Replies: 0
    • Views: 192
    10-20-2014, 09:09 AM Go to last post
  13. Angry 100% HD use, game running incredibly slow.

    I'm experiencing a problem where archeage keeps using 100% of my hard disk, and the game runs so slow that it is most times unplayable. When it is...

    Started by Krahsos‎, 10-07-2014 04:20 PM
    • Replies: 6
    • Views: 1,665
    10-20-2014, 09:05 AM Go to last post
  14. Patron expiring today and bugged live chat

    Hello, my reference number is #141020-002262 My ingame patron timer is showing 20/10/2014 as the expiring date, while on the website it shows that...

    Started by Anath‎, 10-20-2014 08:51 AM
    • Replies: 0
    • Views: 352
    10-20-2014, 08:51 AM Go to last post
  15. Cannot make Purchases and Patron but cannot chat live....where are Trion support peeps and where is phone numbers?

    Well....another area where Patrons are having problems.... Trion Advertise that this is last chance to get credits for chance to get rare mount...

    Started by EmperorBorg‎, 10-20-2014 08:47 AM
    • Replies: 0
    • Views: 270
    10-20-2014, 08:47 AM Go to last post
  16. Patron time missing - plz have a look

    Dear Trion, still missing my 30 days compensation and still got different dates show on NA and EU servers AND in my account: NA Server: expire...

    Started by Hurz‎, 10-20-2014 08:45 AM
    • Replies: 0
    • Views: 283
    10-20-2014, 08:45 AM Go to last post
  17. Question Reference # 141013-002224 i have been waiting for 1 week now!

    1 week ago,my account was banned while I was doing nothing but just send some message for buying some weapons at faction (I'm not a spammer). Also i...

    Started by MilkteaV‎, 10-20-2014 08:29 AM
    • Replies: 0
    • Views: 302
    10-20-2014, 08:29 AM Go to last post
  18. Exclamation Urgent help needed ... it has been 2 weeks now please help anyone from support or gm..

    Can someone from support or any gm willing to help me out the tickets below ? i dont know what to do now since i am emailing appeal and support...

    Started by Bigboss168‎, 10-20-2014 08:11 AM
    • Replies: 1
    • Views: 251
    10-20-2014, 08:13 AM Go to last post
  19. Live chat not working bc of patron status...

    So i am having the same issues with patron time as many people. They said it is fixed in EU but it is NOT fixed EU at all. After two tickets that...

    Started by Vorax‎, 10-20-2014 06:23 AM
    • Replies: 1
    • Views: 242
    10-20-2014, 08:09 AM Go to last post
  20. Exclamation Ticket # 141013-002073 & 141015-001229 chat ban then cant login to account for 2 weeks

    Can someone from support or any gm willing to help me out the tickets below ? i dont know what to do now since i am emailing appeal and support...

    Started by Bigboss168‎, 10-20-2014 08:07 AM
    • Replies: 0
    • Views: 216
    10-20-2014, 08:07 AM Go to last post

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