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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 749
    • Views: 123,451
    01-15-2019, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 246
    • Views: 46,522
    01-11-2019, 06:38 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,325
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,814
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,848
    07-17-2014, 08:31 AM Go to last post
  1. Restarting computer itself

    Hello, Well, I got my gtx 970 week ago. Its just restarting the computer, computer like freezes and then it will restarting the computer with...

    Started by ElectronGuyzz‎, 10-20-2014 03:24 PM
    • Replies: 0
    • Views: 429
    10-20-2014, 03:24 PM Go to last post
  2. Patron

    My patron was deaktivated, but i have month more plz help have write ticket but no answer plz check that Fragereferenznummer:141019-002803...

    Started by killerjoe‎, 10-20-2014 02:05 PM
    • Replies: 1
    • Views: 425
    10-20-2014, 03:17 PM Go to last post
  3. New Threads never get approved. (gm please)

    Hello. 2 days ago i wanted to make a guild advertisement thread following by the rules, and yet i have not seen the post getting approved I...

    Started by Lokerian‎, 10-20-2014 03:09 PM
    • Replies: 0
    • Views: 248
    10-20-2014, 03:09 PM Go to last post
  4. Incorrect Patron paid time + Unable to use support pages, live chat, submit ticket, etc

    Hello, I'm having an issue with my patron status only being paid till Nov 16th, while I am a Trailblazer and should at least be covered until...

    Started by Aniabas‎, 10-17-2014 10:19 AM
    • Replies: 3
    • Views: 282
    10-20-2014, 03:02 PM Go to last post
  5. Crashing after upgrade to patron ?

    Hi, I just started paying for a subscription and suddenly I cant play the game. It just crashes to deskrop within minutes without any warning or...

    Started by woodie‎, 10-20-2014 03:00 PM
    • Replies: 0
    • Views: 176
    10-20-2014, 03:00 PM Go to last post
  6. gamekick after accepting gladiator arena entry

    Hey me and my friends are constantly getting kicked out of the game whenever we enter Gladiator arena, we don't even get to the loading screen, just...

    Started by Esuni‎, 10-20-2014 02:47 PM
    • Replies: 0
    • Views: 262
    10-20-2014, 02:47 PM Go to last post
  7. Month removed from patron, I still have patron but cannot talk to live support

    UPDATE: All issues resolved :) Ty trion.

    Started by blackerjack‎, 10-20-2014 02:24 PM
    • Replies: 1
    • Views: 258
    10-20-2014, 02:44 PM Go to last post
  8. Patron duration reduced

    As the game was launching, I purchased one month's subscription. Along with the other patrons, I received a month of free patron for the launch...

    Started by Ibrins‎, 10-17-2014 02:19 PM
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 4,166
    10-20-2014, 02:43 PM Go to last post
  9. Exclamation Crest Image missing+Tabs+invetory

    Hello My Crest ink images are bugged the image dissapeared+ Everytime i restart archeage my Bag Resets+My Tabs Reset PLEASE FIX...

    Started by TurtleTrouble‎, 10-20-2014 02:10 PM
    • Replies: 1
    • Views: 359
    10-20-2014, 02:28 PM Go to last post
  10. cant login

    Ok this is my 2nd account what logs in fine my other account I just cannot log in via website or game I reset password over 20 times I get email...

    Started by Con2k‎, 10-20-2014 02:25 PM
    • Replies: 0
    • Views: 230
    10-20-2014, 02:25 PM Go to last post
  11. Can I get a GM response?

    A week and a half ago I submitted a ticket and spoke with live chat about my farm being missing or hacked. My reference number is 141009-000164. For...

    Started by Linda‎, 10-20-2014 02:24 PM
    • Replies: 0
    • Views: 184
    10-20-2014, 02:24 PM Go to last post
  12. Exclamation Bought Patron with Apex, and did not Worked !

    Hi, the first month I bought patron access with paypal, Since It was about to expire ... I bought 2 APEX with gold, used them get the credits and...

    Started by Stradh‎, 10-20-2014 01:10 PM
    • Replies: 1
    • Views: 285
    10-20-2014, 02:20 PM Go to last post
  13. Screen freeze for a second

    Hi ! Wonder if you can help me out here. On the last 2 days all of a sudden my screen freeze if there are even more than a couple people all...

    Started by Rha3gar‎, 10-20-2014 02:04 PM
    • Replies: 0
    • Views: 197
    10-20-2014, 02:04 PM Go to last post
  14. Graphic Lag Issues! HELP!

    Ok, so below is my spec, i'll try to attach some pics of it. cpu : amd 8350 Motherboard : Asus M5A 78L-M mATX Memory : DDR3 16gb (Crucial) GPU...

    Started by salido‎, 10-19-2014 10:40 PM
    • Replies: 2
    • Views: 507
    10-20-2014, 01:52 PM Go to last post
  15. I can't access Live Chat

    I am a founder and a current patron, i also have a lot of credits on my account. Chat Unavailable You must have a recent purchase or Patron...

    Started by Skarm‎, 10-20-2014 10:50 AM
    • Replies: 6
    • Views: 352
    10-20-2014, 01:39 PM Go to last post
  16. Exclamation unable to connect

    i've been tring to play archage for a while now but i am unable to connect to any server and i don't know why can i please get some help

    Started by foxman67‎, 10-20-2014 01:38 PM
    • Replies: 0
    • Views: 361
    10-20-2014, 01:38 PM Go to last post
  17. Angry Patron Status is gone but I bought the Trailblazer pack

    I bought the trailblazer pack which means I should get 3 months right? Well my patron status is gone in game and when I checked on the Trion website...

    Started by Soulslayer‎, 10-20-2014 01:18 PM
    • Replies: 1
    • Views: 240
    10-20-2014, 01:20 PM Go to last post
  18. Patron Status Still messed up

    Patron has 4 months on it after i was forced to get patron yesterday so i would have it back after it expired when it wasn't supposed to. Now...

    Started by ferral72‎, 10-20-2014 10:34 AM
    • Replies: 9
    • Views: 589
    10-20-2014, 01:12 PM Go to last post
  19. Patron subscription messed up!

    My patron subscription is not properly working and says I only have 1 day left. First, I thought we were suppose to get 30 days bonus time due to...

    Started by Versillius‎, 10-20-2014 01:10 PM
    • Replies: 0
    • Views: 294
    10-20-2014, 01:10 PM Go to last post
  20. HELP! Tickets 141019-000351 and 141020-000766 - can't access account page!

    Mobile authenticator suddenly ceased being recognized. I can play the game but I can't access my account info. I can't change payment plan or...

    Started by Noyimo‎, 10-20-2014 07:52 AM
    • Replies: 2
    • Views: 347
    10-20-2014, 01:02 PM Go to last post

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