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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    81 Pages
    1 2 3 ... 81
    • Replies: 808
    • Views: 137,975
    Yesterday, 08:55 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    27 Pages
    1 2 3 ... 27
    18 Archeage Team Post(s)
    • Replies: 265
    • Views: 53,481
    08-23-2019, 10:08 PM Go to last post
  3. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    78 Pages
    1 2 3 ... 78
    • Replies: 778
    • Views: 37,767
    08-16-2019, 09:18 PM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 7,269
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 12,320
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 26,001
    07-17-2014, 08:31 AM Go to last post
  1. Please UNBAN US

    I tried to log in today, but apparently I'm banned? Can a GM help me with this please as I don't know what I may have done what lead to this. I...

    Started by Robins‎, 10-23-2014 12:32 AM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 1,288
    10-23-2014, 01:44 AM Go to last post
  2. Cant add card to account.

    #141022-000049 Petition number. Ive called my bank and they say it should be working absolutely fine. Tried over 20 times. Please help. I...

    Started by Niamh‎, 10-21-2014 03:14 PM
    • Replies: 8
    • Views: 551
    10-23-2014, 12:32 AM Go to last post
  3. Angry game crashes when play is pressed

    game crashes every time play is pressed now. used to only do it sometimes, then you patched something and game messes up everytime, im getting fed up...

    Started by Caitsith‎, 10-23-2014 12:16 AM
    • Replies: 0
    • Views: 179
    10-23-2014, 12:16 AM Go to last post
  4. Unexpected Free Time & Refund?

    This is not really a complaint.....but I think I got some sort of error in my favor. My Patron status renewed on 10/20; this was intended, I had a...

    Started by Gulruon‎, 10-22-2014 09:40 PM
    • Replies: 2
    • Views: 481
    10-23-2014, 12:11 AM Go to last post
  5. Woke up to a ban, Cant access Live support.

    Yesterday received in game mail thanking me for reporting an Auction house bot by GM Smackdown. Today banned. I have seen a GM chat log in...

    Started by Smoopy‎, 10-22-2014 06:46 PM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 4,658
    10-22-2014, 11:32 PM Go to last post
  6. Innocent Players Banned

    I can't speak for everyone, but being in the same boat as them I know that there are at least some innocence being banned. I've not done a single...

    Started by Koral‎, 10-22-2014 06:44 PM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 1,281
    10-22-2014, 10:13 PM Go to last post
  7. Question about the ban

    Account was suddenly banned after update last night and I've been driving myself nuts sitting here since then poring through threads here and...

    Started by NyamoAlt‎, 10-22-2014 09:18 PM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 1,454
    10-22-2014, 10:00 PM Go to last post
  8. GlyphClient.exe - Bad Image

    C:\Program Files (x86)\Glyph\LIBEAY32.dll is either not designed to run on Windows or it contains an error. Try installing the program again using...

    Started by Berserk‎, 09-25-2014 03:29 PM
    • Replies: 5
    • Views: 2,554
    10-22-2014, 09:37 PM Go to last post
  9. Sails images disappearing

    Hi guys, since yesterday (22/10/2014) my sails images are being reseted, the same thing is happening with the inks that have it images reseted to...

    Started by Cleber‎, 10-22-2014 09:33 PM
    • Replies: 0
    • Views: 179
    10-22-2014, 09:33 PM Go to last post
  10. Game closing and opening web browser

    I have experienced several times where my game instantly closes and opens Firefox to a webpage about the games hack shield. I'm a bit worried that...

    Started by Desidemona‎, 10-22-2014 09:30 PM
    • Replies: 0
    • Views: 282
    10-22-2014, 09:30 PM Go to last post
  11. my account has been ban

    i woke up went log in to find my main account to be account not sure y plz help it would be good to get it back i done a lot of work on this account...

    Started by Maxm2014‎, 10-22-2014 06:04 PM
    • Replies: 9
    • Views: 891
    10-22-2014, 09:22 PM Go to last post
  12. Question Can't get past HackShield Pro?

    After I updated the game this morning, it won't start at all, just gets stuck on HackShield Pro loading. I tried running it with no antivirus, no...

    Started by Um Abbas‎, 10-21-2014 10:18 PM
    2 Pages
    1 2
    • Replies: 16
    • Views: 3,036
    10-22-2014, 09:18 PM Go to last post
  13. Poor performance

    Hello, I just installed ArcheAge and am somewhat surprised by the low quality graphics. I'm hoping this is just a bug. Fully maxed, the FPS...

    Started by HypnoToad‎, 10-22-2014 05:42 PM
    • Replies: 2
    • Views: 450
    10-22-2014, 08:51 PM Go to last post
  14. Banned Account for No Reason

    Hey, can you please fix your banning system? My friend Lubbock has been banned for no reason. He did not, under any circumstances, violate any of...

    Started by Najenda‎, 10-22-2014 08:47 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 384
    10-22-2014, 08:47 PM Go to last post
  15. Wrongfully Banned, GMs please look into my account!!

    Would a GM please look into this matter or expedite the process here? i have been wrongfully banned and i don't know what else to do. I have sent in...

    Started by mastaflakes‎, 10-22-2014 07:24 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 10
    • Views: 885
    10-22-2014, 08:37 PM Go to last post
  16. Unfair Ban!

    I came home from school today to find that I couldn't log in because it said I was banned. I have NEVER used any third party program or exploits, so...

    Started by VictoryFair‎, 10-22-2014 01:47 PM
    3 Pages
    1 2 3
    1 Archeage Team Post(s)
    • Replies: 21
    • Views: 3,379
    10-22-2014, 08:37 PM Go to last post
  17. 8 days and still banned.

    Question Reference # 141016-000354 Date Created: 10/15/2014 07:40 PM Date Last Updated: 10/20/2014 11:22 AM Status: Waiting Character name-...

    Started by gastrapetes‎, 10-22-2014 08:01 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 411
    10-22-2014, 08:36 PM Go to last post
  18. Exclamation Banned for no reason

    So let's begin at the beginning: I saw a small farm that was going to be demolished today at 7:45 AM (CST), next to my house. I woke up early this...

    Started by Mlakar‎, 10-21-2014 07:31 AM
    7 Pages
    1 2 3 ... 7
    1 Archeage Team Post(s)
    • Replies: 65
    • Views: 10,391
    10-22-2014, 08:36 PM Go to last post
  19. żIs this a reason for being Banned?

    A friend (Sub-Leader) of my guild has been banned recently without any reason nor warning, he haven't used any hack or third-party program but...

    Started by Amenofis‎, 10-22-2014 01:02 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 15
    • Views: 2,422
    10-22-2014, 08:36 PM Go to last post
  20. Angry Wrong ban.

    Hello! i dont use bots, i dont buy gold to spammers. i make tradepacks for gold. can you tell me pls why i have a ban? i only have 150g. one house...

    Started by edgar robles‎, 10-22-2014 08:22 PM
    • Replies: 0
    • Views: 421
    10-22-2014, 08:22 PM Go to last post

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