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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    86 Pages
    1 2 3 ... 86
    • Replies: 856
    • Views: 58,644
    07-05-2020, 07:48 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    92 Pages
    1 2 3 ... 92
    • Replies: 911
    • Views: 168,759
    06-29-2020, 09:26 PM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    31 Pages
    1 2 3 ... 31
    • Replies: 300
    • Views: 66,883
    06-23-2020, 05:48 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 9,478
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 15,885
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 28,506
    07-17-2014, 08:31 AM Go to last post
  1. Login Loop the last week

    The last few days (3-4), every time I try to log in I get the login video loop. I have to close and relaunch the client several times to get the game...

    Started by Gagtech‎, 10-26-2014 08:10 AM
    • Replies: 0
    • Views: 468
    10-26-2014, 08:10 AM Go to last post
  2. No characters or NPCs loading

    it just started happening yesterday. it makes the game unplayable because all i see are names, no NPCs or players or mobs, nothing but their names....

    Started by Katyablue‎, 09-29-2014 12:04 PM
    3 Pages
    1 2 3
    1 Archeage Team Post(s)
    • Replies: 21
    • Views: 7,679
    10-26-2014, 07:54 AM Go to last post
  3. Unhappy Credit Purchases not working....

    Im getting a little upset, its been over 48hrs and I STILL can't purchase credits. I see where it says on your webpage that you can only use a credit...

    Started by SownEquation‎, 10-26-2014 07:12 AM
    • Replies: 1
    • Views: 673
    10-26-2014, 07:17 AM Go to last post
  4. Archeage Error - "Failed to load game data!"

    I got this message in the inital Archeage green logo loading, got this log in game folder C:\Users\User\Documents\ArcheAge BackupNameAttachment="...

    Started by Birita‎, 07-17-2014 05:53 PM
    4 Pages
    1 2 3 ... 4
    1 Archeage Team Post(s)
    • Replies: 33
    • Views: 29,556
    10-26-2014, 06:41 AM Go to last post
  5. Reported a bot = Got my chat blocked

    So I reported a botter / Gold seller and got my chat blocked. Seriously, I do something to help you guys track down these guys and just get...

    Started by Mosh83‎, 10-26-2014 05:14 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 805
    10-26-2014, 06:10 AM Go to last post
  6. Exclamation Account banned/suspended . No information given.

    Hello, i've recieved your e-mail after i got booted off the game while going to Kraken boss with my guildmates by a game master. In the e-mail...

    Started by Vigil2‎, 10-24-2014 10:13 AM
    5 Pages
    1 2 3 ... 5
    1 Archeage Team Post(s)
    • Replies: 44
    • Views: 4,769
    10-26-2014, 05:55 AM Go to last post
  7. Unhappy trion team please help !!!!! account is banned

    Hello guys I am really upset that my account has been banned :(. I am the one who play ArcheAge in a honest way. I haven't done anything against the...

    Started by ssworddfromaier‎, 10-26-2014 05:38 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 521
    10-26-2014, 05:53 AM Go to last post
  8. To ALL GM's.. update please!!

    Please update on my banned account.. please.. i have never done anything illegal.. please.. Name: Krow Server: Inoch Question Reference #...

    Started by Doomradial‎, 10-26-2014 05:37 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 632
    10-26-2014, 05:53 AM Go to last post
  9. GM is already 7 days and i dont understand why i got ban ??

    GM. please reply to my appeals . i really dont understand why i got ban. i didnt do anything bad to my main account: mark88arsitek@gmail.com that...

    Started by elyanwee2‎, 10-26-2014 05:42 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 520
    10-26-2014, 05:53 AM Go to last post
  10. Account banned for no reason

    got the issue with error #2003 PLS RESOLVE THE PROBLEM ....l Question Reference # 141026-001889 Date Created: 10/26/2014 07:10 AM Date Last...

    Started by pinkpanther‎, 10-26-2014 05:45 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 821
    10-26-2014, 05:51 AM Go to last post
  11. Unbanned Thread

    For anyone who was unrightfully banned and got unbanned. Iam banned right now and waiting to getting unbanned. Please post what Trion said...

    Started by Canvas2‎, 10-22-2014 03:40 PM
    3 Pages
    1 2 3
    • Replies: 22
    • Views: 4,972
    10-26-2014, 05:28 AM Go to last post
  12. Gms, Question about the appeals process

    Is there a reason appeals sent in later in the day on the 22nd have been handled before my own? I am having a real difficulty understanding why that...

    Started by Koral‎, 10-25-2014 08:01 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 4,415
    10-26-2014, 05:16 AM Go to last post
  13. fullscreen windowed available?

    hi, as topic says. is there somewhere i can make fullscreen windowed mode? i am playing on one screen and have a 2nd screen for browsing, evertyme...

    Started by hatebreed‎, 10-26-2014 05:14 AM
    • Replies: 0
    • Views: 408
    10-26-2014, 05:14 AM Go to last post
  14. Incorrect Patron time remaining

    Hello, I bought patron time with in-game gold for almost a month now. Patron time was put into my account indeed, and then I got enough money for...

    Started by TchanTchong‎, 10-24-2014 02:58 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 491
    10-26-2014, 05:13 AM Go to last post
  15. Unable to make purchases?

    Hi guys, whenever I try to buy something it just comes up saying "We were unable to complete your purchase". I've tried a couple of cards and...

    Started by mafiaingrid‎, 10-25-2014 04:20 PM
    • Replies: 3
    • Views: 401
    10-26-2014, 05:11 AM Go to last post
  16. Character, NPC, Monster names all missing!!!

    as the title says.. settings are all checked.. ctrl+v is not the solution. how do i fix this?

    Started by Doomradial‎, 10-26-2014 12:55 AM
    • Replies: 1
    • Views: 606
    10-26-2014, 05:10 AM Go to last post
  17. graphic settings / lvl of detail

    Hello, im using the highest settings ingame for the graphic but still i got this strange change in details from bushes, trees or landscape. Looks...

    Started by Bemmel‎, 10-25-2014 06:58 AM
    • Replies: 5
    • Views: 736
    10-26-2014, 04:50 AM Go to last post
  18. Question GM Taakaze's mildy unprofesionalisim and a question about a known botter/hacker on Enla NA

    I am thoroughly enjoying the game, this isn't a run of the mill complaint thread. However - When GM Taakaze came onto the server just a day or so ago...

    Started by ORly‎, 10-26-2014 04:50 AM
    • Replies: 0
    • Views: 468
    10-26-2014, 04:50 AM Go to last post
  19. Crash because of converting Archeums?!?!

    Past week I have noticed that my crashes every time I convert from Dust -> Shard. Disconvert from Shard -> Dust is no problems. Is this just a...

    Started by TheCaptainFluffy‎, 10-26-2014 04:20 AM
    • Replies: 0
    • Views: 364
    10-26-2014, 04:20 AM Go to last post
  20. Just how hard is it support to give a damn answer?

    I opened my ♥♥♥♥ing ticket right after that gm banned me on 21 oct, but how come some people already got answers while i'm ♥♥♥♥ING NOT!?

    Started by Tenshinokuma‎, 10-26-2014 03:56 AM
    • Replies: 0
    • Views: 333
    10-26-2014, 03:56 AM Go to last post

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