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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    82 Pages
    1 2 3 ... 82
    • Replies: 812
    • Views: 44,424
    Yesterday, 05:57 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    29 Pages
    1 2 3 ... 29
    18 Archeage Team Post(s)
    • Replies: 285
    • Views: 58,572
    01-13-2020, 01:40 PM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    89 Pages
    1 2 3 ... 89
    • Replies: 880
    • Views: 152,526
    01-13-2020, 05:32 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 8,194
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 13,878
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 27,282
    07-17-2014, 08:31 AM Go to last post
  1. Hacked Account almost 3 weeks no response

    I spoke with live chat and have an open ticket that was submitted to the "restoration team" on 10/7/14. It is approaching three weeks and I have...

    Started by Neverlucky‎, 10-23-2014 12:48 PM
    • Replies: 5
    • Views: 672
    10-24-2014, 02:15 PM Go to last post
  2. Crashing after server select

    I have an annoying problem where I start Archeage, it loads through to the server select screen. I then select my server click connect, it loads up...

    Started by Sendatsu‎, 10-22-2014 06:18 PM
    • Replies: 2
    • Views: 688
    10-24-2014, 02:10 PM Go to last post
  3. Ban

    good evening. I have not used any programs and not used any illegal actions. I would like to know the reason for the ban. 3 days I am waiting for...

    Started by Ksize‎, 10-20-2014 11:19 AM
    2 Pages
    1 2
    • Replies: 18
    • Views: 1,744
    10-24-2014, 02:02 PM Go to last post
  4. My IP is banned buy my account is not. Please Help

    I payed $150 and have been around since alpha. Why am I IP banned. I am only able to log in over my mobile phone tethering because I am IP banned....

    Started by Primsun‎, 10-24-2014 01:32 PM
    • Replies: 3
    • Views: 468
    10-24-2014, 02:01 PM Go to last post
  5. Lost tradepacks due to entering unreleased land..

    We can actually see the tradepacks on the bottom of the sea, but when we get close we are teleported to the nearest priestess.. Please return our...

    Started by Haps‎, 10-24-2014 01:56 PM
    • Replies: 0
    • Views: 313
    10-24-2014, 01:56 PM Go to last post
  6. Wth!!!?

    I got this message when the game started loading. What do I do?

    Started by BuffyTheMedic‎, 10-24-2014 01:39 PM
    • Replies: 1
    • Views: 562
    10-24-2014, 01:44 PM Go to last post
  7. Archeage won't load from Glyph

    For no reason, and without any system or software changes, I woke up this morning, and when I tried to launch Archeage, nothing happened. I...

    Started by rabbix‎, 10-23-2014 04:56 AM
    • Replies: 2
    • Views: 962
    10-24-2014, 01:15 PM Go to last post
  8. Odd startup issue. Hackshield maybe?

    Sometimes when I start the game up, instead of opening, it will direct me to an archeage webpage, except it's in Korean. The only english word is...

    Started by DanDaMan‎, 10-24-2014 09:51 AM
    • Replies: 1
    • Views: 287
    10-24-2014, 01:13 PM Go to last post
  9. Patron Problem.

    So, I had/have 8 days left on patron (Cancelled auto renewal because I didn't know if I'd have enough money to pay for recurring) however,...

    Started by Lethlan‎, 10-23-2014 09:03 PM
    • Replies: 7
    • Views: 678
    10-24-2014, 01:09 PM Go to last post
  10. Archeage Freezing

    I don't know what to do, the game just freezes all the time i can't play for an hour without it freezing.

    Started by FLVX‎, 10-24-2014 12:16 PM
    • Replies: 4
    • Views: 548
    10-24-2014, 01:04 PM Go to last post
  11. Posting a Link in Game - PLEASE READ THIS DEVS

    I was banned a few days ago and have sent in my appeal. Still no word back. Since then I have been trying to figure out on my own, what may have...

    Started by PhoteK‎, 10-24-2014 10:27 AM
    • Replies: 2
    • Views: 477
    10-24-2014, 12:54 PM Go to last post
  12. Angry stop the chain kill at resurrection point

    Hello, I'm there to post a suggestion: to block PVP for players who simply want to do their quest, or at least activate a protection after killed...

    Started by yuzuria‎, 10-24-2014 07:09 AM
    • Replies: 2
    • Views: 274
    10-24-2014, 12:54 PM Go to last post
  13. Unhappy Time of the answer and solution?

    About the accounts banned. What's the time to solve the ticket sent? I have sent it yesterday and it have more than 24h that I have no answer from no...

    Started by Amagarelo‎, 10-24-2014 12:47 PM
    • Replies: 1
    • Views: 321
    10-24-2014, 12:50 PM Go to last post
  14. Game freezes/warps

    I can load into the game, but i keep getting damn warps every 10 second... Each warp lasts 10 seconds too , its really pissing me off. It all...

    Started by Judeq‎, 10-24-2014 12:38 PM
    • Replies: 0
    • Views: 277
    10-24-2014, 12:38 PM Go to last post
  15. Archeage reinstalls itself?

    I had to re-download archerage and reinstall it(again),but after installing and starting the game its froze and now its downloading the whole game...

    Started by doodeskader666‎, 10-24-2014 12:24 PM
    • Replies: 0
    • Views: 305
    10-24-2014, 12:24 PM Go to last post
  16. (Patron status trouble) Dear administration, help me pls!

    My account was banned and i think that all know about it ;) I want to go to the live chat to solve this problem. For that i need patron status and i...

    Started by Genoss‎, 10-24-2014 12:07 PM
    • Replies: 0
    • Views: 352
    10-24-2014, 12:07 PM Go to last post
  17. Help! the gods have disconnected you

    Does not go to server Nui. Write - the gods have disconnected you.

    Started by BigBoom‎, 10-24-2014 11:59 AM
    • Replies: 0
    • Views: 402
    10-24-2014, 11:59 AM Go to last post
  18. [HELP] -- Unable to connect to ANY server.

    I receive the following message after trying to connect to a server. Happens with every server I connect to. I have allowed the game to access the...

    Started by Daxton‎, 10-24-2014 10:06 AM
    • Replies: 2
    • Views: 334
    10-24-2014, 11:56 AM Go to last post
  19. Unhappy pls tell me i can get my id ?

    i got wave ban . if can t unban my id tell me . i see you all silent for what pls help ans for this thk very much Question Reference #...

    Started by FsOz‎, 10-24-2014 11:36 AM
    • Replies: 0
    • Views: 352
    10-24-2014, 11:36 AM Go to last post
  20. Regarding the enormous ammount of unfair banning posts, Part 2

    Thank you for your answer, but I am still unsatisfied by the way things are being handled. I know it's probably not on your power to change any of...

    Started by Nonirs‎, 10-24-2014 10:10 AM
    • Replies: 6
    • Views: 880
    10-24-2014, 11:16 AM Go to last post

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