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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    69 Pages
    1 2 3 ... 69
    • Replies: 687
    • Views: 104,829
    03-19-2018, 03:28 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 237
    • Views: 39,378
    03-13-2018, 10:16 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 7,794
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,584
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,504
    07-17-2014, 08:31 AM Go to last post
  1. Patron - No LP regen?

    This is the first time I've had a problem with my Patron Status since alpha/beta. I logged off a day ago after having spent all of my LP and, upon...

    Started by Llethander‎, 10-15-2014 02:35 AM
    • Replies: 0
    • Views: 237
    10-15-2014, 02:35 AM Go to last post
  2. Disconnect when jumping into a big raid

    Seems like i always d/c when i jump into a massive load player, i tried everything that trion has suggested but none works, any solution/help maybe?

    Started by Minervafication‎, 10-14-2014 11:41 PM
    • Replies: 0
    • Views: 213
    10-14-2014, 11:41 PM Go to last post
  3. falsely CONFIRMED ban?

    Are you serious Trion? Greetings, Thank you for your appeal inquiry. After reviewing pertinent logs, we have determined that the action...

    Started by Sizu‎, 10-14-2014 11:07 PM
    • Replies: 0
    • Views: 290
    10-14-2014, 11:07 PM Go to last post
  4. Not recieving new security feature email

    It's been... not sure how long but the short of it is that I haven't gotten the email that the launcher and website is saying I will be getting...

    Started by Deakn‎, 10-14-2014 10:25 PM
    • Replies: 0
    • Views: 259
    10-14-2014, 10:25 PM Go to last post
  5. So, Archeage likes to reboot my computer! :D

    Like the title says, when playing it just randomly reboots my computer. It seems to happen just whenever it feels like ruining my day hah. Like today...

    Started by Anonomoose‎, 10-13-2014 07:17 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 1,933
    10-14-2014, 09:37 PM Go to last post
  6. Game freeze to a solid color on screen

    It happen occasionally in the past but today, it freeze 4 times in a row. No issue with intro screen, character selection screen, loading of...

    Started by Akatsuki48‎, 10-09-2014 08:17 AM
    • Replies: 2
    • Views: 548
    10-14-2014, 08:30 PM Go to last post
  7. Payment Method Page Not Working

    It's been about a week and the "Add Payment Method" page is still not working for me. Attached is a screenshot of what happens every time I try to...

    Started by 10xray1‎, 10-10-2014 04:54 PM
    2 Pages
    1 2
    • Replies: 14
    • Views: 2,374
    10-14-2014, 08:10 PM Go to last post
  8. Unhappy Unable to add a new payment method

    After playing the open beta, I immediately knew I wanted to purchase a founder's pack. My girlfriend and I were planning to spend all weekend in the...

    Started by Chewy21‎, 09-12-2014 05:01 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 17
    • Views: 3,056
    10-14-2014, 08:00 PM Go to last post
  9. would you just listen to what im saying support instead of looking at your stupid script ive dont all that ♥♥♥♥ like srsly..

    it wont let me post everything on one post MY CRASH LOG: 01:44:29> <CRITICAL EXCEPTION> 01:44:29> Exception Code: 0xC0000005 01:44:29> Exception...

    Started by dcofjapan‎, 10-13-2014 11:06 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 1,397
    10-14-2014, 07:49 PM Go to last post
  10. account hacked!!!!!!!!!!

    early this morning i got a bunch of emails saying someone was buying credits and apex with my credit card on my account.. so i loged on and noticed...

    Started by dustbust‎, 10-13-2014 05:17 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 18
    • Views: 3,028
    10-14-2014, 07:47 PM Go to last post
  11. 7 Days no reply on Ticket Anniversary

    A day like today, seven days ago, I was suddenly banned from Archeage when I was taking a rest from playing. I waited patiently for a mail to be...

    Started by GiveSkeletonKingBack‎, 10-14-2014 10:08 AM
    2 Pages
    1 2
    • Replies: 15
    • Views: 1,995
    10-14-2014, 07:33 PM Go to last post
  12. Angry After a week of waiting for Appeals to get to to my ticket...

    Could someone at Trion please give us some insight into what's going on with the appeals/customer service department? How is it possibly acceptable...

    Started by SaucyLovin‎, 10-14-2014 03:19 PM
    • Replies: 2
    • Views: 347
    10-14-2014, 06:55 PM Go to last post
  13. cant contact support because of apache error

    well ive been trying to make a ticket but when i click contact support i get a white page with some ♥♥♥♥♥♥♥♥ about a "get" error. no matter how i...

    Started by wacko1‎, 10-14-2014 05:46 PM
    • Replies: 0
    • Views: 275
    10-14-2014, 05:46 PM Go to last post
  14. Random disconnect

    Hey, anyone having trouble with disconnecting the last like 12 hours? I keep disconnecting like every 10-20 minutes. My friend has no problem at...

    Started by Phingum‎, 10-06-2014 07:01 AM
    • Replies: 6
    • Views: 1,260
    10-14-2014, 05:37 PM Go to last post
  15. Game wont let me join a server

    I started a character on Lucius last night. Today i go to play and i keep getting "the gods have disconnected you, check your network settings and...

    Started by Yavimaya‎, 10-14-2014 04:21 PM
    • Replies: 0
    • Views: 353
    10-14-2014, 04:21 PM Go to last post
  16. PC reboots whenever i exit out of the game

    Hello, Whenever i go to exit out of the game, my computer restarts itself. this has happened twice. i am hesitant to go back in the client because...

    Started by systris‎, 07-19-2014 08:45 PM
    3 Pages
    1 2 3
    1 Archeage Team Post(s)
    • Replies: 25
    • Views: 8,019
    10-14-2014, 04:04 PM Go to last post
  17. Auto-banning system OP

    The mighty "25 Labor non GM watching without warning nor investigating auto-banning system"~~~ The banning system is a total bull. I dont know if...

    Started by o0kluim0o‎, 10-10-2014 04:04 PM
    • Replies: 2
    • Views: 487
    10-14-2014, 03:50 PM Go to last post
  18. banned

    my account has been banned from yesterday, and i did nothing! I didn't buy any gold or send any e-mail, they just banned my account, and i try to...

    Started by Hexablade‎, 10-14-2014 03:44 PM
    • Replies: 0
    • Views: 394
    10-14-2014, 03:44 PM Go to last post
  19. Glider disappeared

    My game crashed and after relogging into the game my settings were changed back to the standard and my glider was gone. Well the settings are not the...

    Started by Daydreamer‎, 08-23-2014 05:41 AM
    • Replies: 7
    • Views: 1,677
    10-14-2014, 02:29 PM Go to last post
  20. Display driver has stopped and recovered

    I've had this problem since starting AA. I have a nividia 580gtx and drivers are up to date. Initially this error would crash the game completely...

    Started by Morykyra‎, 08-04-2014 12:22 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 3,269
    10-14-2014, 01:02 PM Go to last post

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