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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 231
    • Views: 23,426
    Yesterday, 07:50 PM Go to last post
  2. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 31,082
    03-21-2017, 01:21 AM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    65 Pages
    1 2 3 ... 65
    • Replies: 643
    • Views: 58,583
    03-19-2017, 04:12 AM Go to last post
  4. Sticky Thread Sticky: Upcoming changes to support requests starting August 1

    In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via...

    Started by Celestrata Bloodsong‎, 07-26-2016 09:04 AM
    2 Pages
    1 2
    4 Archeage Team Post(s)
    • Replies: 17
    • Views: 3,550
    01-25-2017, 08:38 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 330995 Current version number - 332428 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,457
    10-29-2016, 09:02 AM Go to last post
  6. Post Sticky Thread Sticky: Windows 10 - Our Current Status!

    UPDATE: As of today (July 27), and barring any last-minute changes made by Microsoft, ALL Trion games are ready for Windows 10 release. If you have...

    Started by TrionBrasse‎, 06-04-2015 05:48 PM
    11 Pages
    1 2 3 ... 11
    2 Archeage Team Post(s)
    • Replies: 102
    • Views: 37,665
    08-13-2016, 03:46 PM Go to last post
  7. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,477
    03-18-2016, 01:11 PM Go to last post
  8. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,418
    07-17-2014, 08:31 AM Go to last post
  1. Fps drops and client freezing

    Hello, i'm having these problems since closed beta. I can run the game at max resolution without problems and I play most of the games on high/max...

    Started by diogoasouza‎, 10-05-2014 11:29 PM
    • Replies: 0
    • Views: 220
    10-05-2014, 11:29 PM Go to last post
  2. Hey guys im not very tech savvy...could you take a look at this...

    I have no idea if this is good or bad....

    Started by Dasani‎, 10-05-2014 10:26 PM
    • Replies: 2
    • Views: 262
    10-05-2014, 10:48 PM Go to last post
  3. Exclamation Kinda stuck in a bug. GM's can't help me.

    To whom it may concern. So, with the assistance of a helpful GM a couple days ago, it was confirmed that my account is bugged. It works like this:...

    Started by Quale‎, 10-05-2014 10:35 PM
    • Replies: 0
    • Views: 295
    10-05-2014, 10:35 PM Go to last post
  4. Angry About purchasing credits...

    Has anyone recently successful purchased the credit?

    Started by BraxusYang‎, 10-05-2014 07:56 PM
    • Replies: 1
    • Views: 252
    10-05-2014, 09:45 PM Go to last post
  5. Founders packs not showing up and support tickets not appearing either

    So, made 3 characters around early access, all got founders day 1 level 1, made my other 3 today, 8 hours later none of them have mails for the trade...

    Started by Hekantonkheries‎, 10-05-2014 09:09 PM
    • Replies: 2
    • Views: 280
    10-05-2014, 09:43 PM Go to last post
  6. Authentication Server down (5 October)

    EU Authentication Servers seem to be down again. Update: Trion is working towards a...

    Started by TactfulRanger‎, 10-05-2014 01:52 AM
    51 Pages
    1 2 3 ... 51
    • Replies: 508
    • Views: 136,772
    10-05-2014, 09:41 PM Go to last post
  7. This is absurd

    Every single time, not once has your game not done this. Every day when I go to play 'Your" game TRION. I have to relaunch it 4 to 6 times. ...

    Started by Booley‎, 10-05-2014 09:13 PM
    • Replies: 0
    • Views: 396
    10-05-2014, 09:13 PM Go to last post
  8. Any help for 1004 Error

    So after about 2 weeks of playing ArcheAge the game decided to go all Korean on me so I uninstalled it, after the uninstall I tried to reinstall it,...

    Started by Posh‎, 10-05-2014 08:30 PM
    • Replies: 0
    • Views: 332
    10-05-2014, 08:30 PM Go to last post
  9. canīt play archeage (glyph problem)

    hello, well i have a very low internet conection, so my friend just downloaded this game (he has a better conection) so i did copy and paste on glyph...

    Started by deathlordcutt‎, 10-05-2014 08:15 PM
    • Replies: 0
    • Views: 267
    10-05-2014, 08:15 PM Go to last post
  10. Paypal details not saved properly

    When adding a paypal method, you are given the option of choosing the paypal methods to pay with after logging into paypal. The problem is that even...

    Started by Kaervan‎, 10-05-2014 08:12 PM
    • Replies: 0
    • Views: 188
    10-05-2014, 08:12 PM Go to last post
  11. The gods have disconnected you - cannot play due to lag

    All this week I've been having lag off and on, but today someone from my internet service came out and replaced my modem because it was causing...

    Started by Pingonaut‎, 10-04-2014 04:07 PM
    • Replies: 6
    • Views: 1,451
    10-05-2014, 06:26 PM Go to last post
  12. Question ArcheAge Update End of applying freeze

    Every time an update is released, I try to download it and it gets all the way to the end and freezes. If I try to cancel the update (to get rid of...

    Started by DriftingCookie‎, 10-05-2014 05:25 PM
    • Replies: 0
    • Views: 329
    10-05-2014, 05:25 PM Go to last post
  13. crest designs

    what kind of crest designs may get me banned? could i get banned for using f.e a symbol from a japanese anime (shingeki no kyojin survey corps...

    Started by benzini‎, 10-05-2014 05:09 PM
    • Replies: 0
    • Views: 307
    10-05-2014, 05:09 PM Go to last post
  14. no founders pack items on 3rd character and broken support page

    i recently created my 3rd character and i have yet to recieve my founders pack item on it and when i try to use the live chat or any other contact...

    Started by kirv‎, 10-05-2014 04:34 PM
    • Replies: 0
    • Views: 199
    10-05-2014, 04:34 PM Go to last post
  15. Unable to complete quest Self-Sufficiency: Craft Wrist Armor Base

    I accidentally deleted the Tough Tendons I need for the Self-Sufficiency: Craft Wrist Armor Base quest. I tried to abandon and re-get the quest, but...

    Started by Ecks919‎, 10-04-2014 07:02 PM
    • Replies: 3
    • Views: 823
    10-05-2014, 04:24 PM Go to last post
  16. Fell down the texture

    I fell down the texture in ynstere after i did a trade run with my friends from falcon. So....i fell down into the ocean with my trade pack just as...

    Started by Neyreyan‎, 10-05-2014 04:18 PM
    • Replies: 0
    • Views: 236
    10-05-2014, 04:18 PM Go to last post
  17. server Shatigon is not visible in my list

    i played this morning and it was still there.

    Started by alfalfa‎, 10-05-2014 03:48 PM
    • Replies: 0
    • Views: 168
    10-05-2014, 03:48 PM Go to last post
  18. Error #2016 Fixed?!

    Hello to anyone and everyone! If you were suffering from error #2016 like I was (For no reason) it may be fixed! Since the update I and I'm...

    Started by Noragami‎, 10-05-2014 03:44 PM
    • Replies: 0
    • Views: 245
    10-05-2014, 03:44 PM Go to last post
  19. The Banning fallout is unacceptable.

    I understand there was some collateral damage when Trion dropped the hammer on the thousands of bots. That's all fine and good. But the inability of...

    Started by lordoperu‎, 10-05-2014 02:02 PM
    • Replies: 2
    • Views: 318
    10-05-2014, 03:40 PM Go to last post
  20. Playing Archeage screws internet?

    Hey, today when I was playing archeage I got disconnected and had to reset my modem. So I do that, internet works again and I log back in, one minute...

    Started by TheWired‎, 10-05-2014 03:02 PM
    • Replies: 0
    • Views: 204
    10-05-2014, 03:02 PM Go to last post

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