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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 667
    • Views: 78,425
    08-07-2017, 12:00 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 30,471
    06-09-2017, 12:16 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 36,238
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 5,281
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,432
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,335
    07-17-2014, 08:31 AM Go to last post
  1. To everyone still waiting.

    This was my other account : I just got unbanned, what I did that may have helped : Even if you can't acces your ticket, you can still...

    Started by ColdParadox‎, 10-10-2014 08:56 AM
    • Replies: 1
    • Views: 393
    10-10-2014, 10:33 AM Go to last post
  2. Move this forum thread back to Ollo (NA) worldgate subforum

    Not sure why it was moved in the first place. Plenty of our guild recruitment posts are specifically in the ollo subforum and only ours was moved. ...

    Started by Radioactive‎, 10-05-2014 03:42 PM
    • Replies: 4
    • Views: 297
    10-10-2014, 10:29 AM Go to last post
  3. Can't add new payment method error 404~

    I have try it use with paypal and credit card both are not work ~ show up error 404 can anyone tell me how to fix it ??

    Started by hanyoo‎, 09-23-2014 03:14 PM
    • Replies: 2
    • Views: 1,120
    10-10-2014, 10:27 AM Go to last post
  4. Suspected user - Please remove debuff

    What the hell guys, I'm apparently a suspected user. I was chopping my trees with a scroll and I was faster (harani) than non-owners. They...

    Started by Leelium‎, 10-10-2014 10:10 AM
    • Replies: 1
    • Views: 304
    10-10-2014, 10:20 AM Go to last post
  5. patch hanging

    The last patch is hanging on applying for 20+ min. I have a amd a6-3600 6gram radeon onboard card. Do I need to reinstall the whole program or...

    Started by Tainzy‎, 10-09-2014 11:18 AM
    • Replies: 2
    • Views: 308
    10-10-2014, 10:15 AM Go to last post
  6. APEX/Support- my server not listed?

    hey all, I am trying to buy Apex for one of my characters on one of the new EU servers - but it is showing my character on the wrong server! Also,...

    Started by Xantippe‎, 10-09-2014 04:46 AM
    • Replies: 2
    • Views: 265
    10-10-2014, 10:03 AM Go to last post
  7. Charged $30.00 for 3 Apex, but TRION didnt send them to me.

    At 10am this morning my wife bought 3 APEX from the game store. Our account has been charged $30.00. The items have not been sent. Any ideas?

    Started by Klarick‎, 10-09-2014 05:51 PM
    • Replies: 3
    • Views: 322
    10-10-2014, 09:57 AM Go to last post
  8. Unable to Cancel sub..oh dear!!!

    Whilst using chrome, I can not cancel my sub!

    Started by Linc of the Stars‎, 10-08-2014 05:48 PM
    • Replies: 9
    • Views: 1,602
    10-10-2014, 09:57 AM Go to last post
  9. Exclamation Error 2016 and 2025 Post ticket numbers and complaints here.

    I'm showing this thread to trion when I get through on their live chat. If you have a ticket for these errors or just grievances over it, post here....

    Started by BananaHole‎, 10-08-2014 01:33 PM
    2 Pages
    1 2
    • Replies: 19
    • Views: 1,367
    10-10-2014, 09:56 AM Go to last post
  10. Yet another cryengine crash

    So I was able to play the game before the 10/9 patch but now it just gets to the cryengine intro then crashes. I have tried a lot of solutions;...

    Started by CptAN0N‎, 10-10-2014 07:01 AM
    • Replies: 2
    • Views: 278
    10-10-2014, 09:51 AM Go to last post
  11. Archeage download without Glyph?

    Have the Problem that the Glyph Launcher crash every 2 second after loging in. Can I somewhere Download Archeage without the Glyph Launcher. And...

    Started by Neodragon‎, 10-10-2014 09:18 AM
    • Replies: 0
    • Views: 1,293
    10-10-2014, 09:18 AM Go to last post
  12. Game closes after splash screen

    Since patching Archeage hasn't worked and closes after splash screen...

    Started by Erida‎, 10-10-2014 12:36 AM
    2 Archeage Team Post(s)
    • Replies: 6
    • Views: 992
    10-10-2014, 09:09 AM Go to last post
  13. keeps crashing every 30 mins

    the game keeps exiting the game and doesnt show any error message and the hackshield troubleshooting page opens ...

    Started by LiRan‎, 10-10-2014 08:55 AM
    • Replies: 0
    • Views: 234
    10-10-2014, 08:55 AM Go to last post
  14. Unhappy FALSE BAN, some questions

    I have the same problem as HumpsFalsePositive a few days ago. I was playing with 2 friends and was suddenly banned for what seems to be the fact that...

    Started by ErinOllo‎, 10-09-2014 05:53 PM
    • Replies: 7
    • Views: 946
    10-10-2014, 08:54 AM Go to last post
  15. Banned - You have been disconnected by Gamemaster

    I can play the game only in a certain time of the day( night after the University Class), and when i got home, after almost a week, i launched the...

    Started by Melchsee‎, 10-10-2014 08:48 AM
    • Replies: 0
    • Views: 239
    10-10-2014, 08:48 AM Go to last post
  16. what the solution for Error 1034

    hi every one i have a problem without solution when i try to update the game i got this error many times i try this link ...

    Started by The Blue Dragon‎, 10-10-2014 04:21 AM
    • Replies: 1
    • Views: 271
    10-10-2014, 08:25 AM Go to last post
  17. Thumbs up Need Technical Support for Technical Support

    When is the tech support going to get fixed? I filed multiple tickets and got nothing for over 8 days. Then when I got the ticket, it asked me for...

    Started by Maason‎, 10-10-2014 08:00 AM
    • Replies: 1
    • Views: 238
    10-10-2014, 08:16 AM Go to last post
  18. Figured out why some of us are waiting a long time for "once united" to load...

    It's because there are over A MILLION files in the "Documents > ArcheAge > User > UDF" folder that the game is trying to load up before it launches....

    Started by Talemire‎, 09-19-2014 04:19 PM
    • Replies: 2
    • Views: 359
    10-10-2014, 08:09 AM Go to last post
  19. Please Trion care about your paying customers!

    Hi there, Ive been playing ArcheAge since the alpha and bought credits for hundreds of euros. Three days ago Ive been banned without any reason,...

    Started by pitlordpwnz‎, 10-10-2014 07:04 AM
    • Replies: 1
    • Views: 222
    10-10-2014, 07:22 AM Go to last post
  20. Suspected User?

    OK, so i keep getting that debuff and i am starting to wonder if i am actually doing something wrong or not... because it sure is annoying to keep...

    Started by ocs‎, 10-10-2014 05:47 AM
    • Replies: 3
    • Views: 515
    10-10-2014, 07:14 AM Go to last post

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