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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    68 Pages
    1 2 3 ... 68
    • Replies: 676
    • Views: 93,796
    12-14-2017, 02:13 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 234
    • Views: 35,736
    10-19-2017, 01:41 AM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 40,514
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 6,675
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,146
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,058
    07-17-2014, 08:31 AM Go to last post
  1. lagging hard

    My game is lagging, which never happened before, and all my other online-game work fine. i asked a few friend who is online, they said they are not...

    Started by Visa‎, 08-12-2014 04:20 PM
    • Replies: 2
    • Views: 474
    10-12-2014, 03:45 PM Go to last post
  2. Live Chat for Patron ?

    Your stupid live chat is not working, i'm founder (gold pack) and impossible to use it. Fix this already, i paid and i have acces to NOTHING

    Started by Dayvan‎, 10-09-2014 08:53 AM
    2 Pages
    1 2
    • Replies: 15
    • Views: 880
    10-12-2014, 03:37 PM Go to last post
  3. Unhappy am i banned?

    yesterday i was doing a trade run near marinople i spawned by row boat jumped to it and ended up with a loading screen sending me to this underwater...

    Started by metcar‎, 10-11-2014 05:28 PM
    • Replies: 8
    • Views: 1,068
    10-12-2014, 03:35 PM Go to last post
  4. Can't create character.

    No matter what name I try to pick it says "Name is pending deletion please wait after maintenance." I find it hard to believe that every single name...

    Started by Hemorrhage‎, 09-06-2014 09:34 AM
    • Replies: 6
    • Views: 1,603
    10-12-2014, 03:09 PM Go to last post
  5. The Gods Have Disconnected You! Naima Edition

    I was turning in a quest. My meeting was graced with a grey Take Reward button and a prompt disconnection! Well, then.

    Started by Ametenshi‎, 10-12-2014 02:30 PM
    • Replies: 0
    • Views: 246
    10-12-2014, 02:30 PM Go to last post
  6. CUSTOM CREST => IT WORKS! Here is how...

    Must be 256 x 256 pixels. Must be 150 dpi / pixels per inch (This must be exact. At 72 dpi / pixels per inch it did not work) Must be saved as .PNG...

    Started by Necromancer‎, 10-12-2014 11:45 AM
    • Replies: 2
    • Views: 380
    10-12-2014, 01:41 PM Go to last post
  7. Store down?

    I've been trying all day to buy credits and apex and all day long it's been erroring out

    Started by TimeViewer‎, 10-12-2014 12:55 PM
    • Replies: 0
    • Views: 346
    10-12-2014, 12:55 PM Go to last post
  8. No Idea why my chat is blocked

    Server: (NA) Ezi Character: Miska Class: Ebonsong Issue: Chat blocked If a Gamemaster can please provide Evidence on why my Character is Chat...

    Started by Natsunoai‎, 10-12-2014 12:49 PM
    • Replies: 0
    • Views: 480
    10-12-2014, 12:49 PM Go to last post
  9. Crime points Missions Bugged for me (Marianople)

    I'm in Marianople right next to Facility Manager Ryan and Landscape Manager Angela and I canīt get any quest from them. I have never done these...

    Started by xXane‎, 10-12-2014 12:45 PM
    • Replies: 0
    • Views: 503
    10-12-2014, 12:45 PM Go to last post
  10. Starting the game opens Korean support page

    When i start the game, Sometimes it opens the Korean support page http://archeage.xlgames.com/faq?id=1161. And the game does not open up. How do i...

    Started by SpiritWolf‎, 10-12-2014 12:42 PM
    • Replies: 0
    • Views: 372
    10-12-2014, 12:42 PM Go to last post
  11. Logout - Server connection Lost

    Hi! Last resort before uninstall and give up on this game... Been a long time Rift player, been trying to log in and play Archeage since...

    Started by n0s‎, 10-12-2014 12:36 PM
    • Replies: 0
    • Views: 521
    10-12-2014, 12:36 PM Go to last post
  12. Can't Play...

    Everytime i log into my Character Misika on Ezi Server for NA it says a Game Master disconnected me. Tell me why this is happening. I honestly have...

    Started by Natsunoai‎, 10-12-2014 12:23 PM
    • Replies: 0
    • Views: 258
    10-12-2014, 12:23 PM Go to last post
  13. AA not launching

    Last night i played the game just perfect.This morning,i press "PLAY" button,and it redirects me to the "hackshield problem suppport" section on the...

    Started by AJoX‎, 10-12-2014 11:05 AM
    • Replies: 0
    • Views: 488
    10-12-2014, 11:05 AM Go to last post
  14. Exclamation Tag

    Hello, For 1 week, I do not arrive any more has to see the tag on cape or boats. It is enough annoying. I already have to uninstall the game...

    Started by Isoniel‎, 10-12-2014 05:48 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 431
    10-12-2014, 11:05 AM Go to last post
  15. SOOOO i cant launch the game at all

    Every time I get the glyph client loaded up and then hit the almighty play button i getslammed with a crash report. Every single time.....soooo Im at...

    Started by kohii‎, 10-12-2014 11:00 AM
    • Replies: 0
    • Views: 349
    10-12-2014, 11:00 AM Go to last post
  16. I have a question about "Suspected Buff".

    I just log on my character and appear a new buff "Suspected Buff" talking about illegal program, wtf? I'm not a bot and don't use one or something....

    Started by Philli‎, 10-12-2014 10:28 AM
    • Replies: 0
    • Views: 257
    10-12-2014, 10:28 AM Go to last post
  17. Unhappy Constant Disconnecting ever since Friday night/ Sat Morning

    Been playing with reasonably stable connectivity ever since launch, however out of the blue myself and three other guildmates have been getting...

    Started by Achemedies‎, 10-12-2014 08:24 AM
    • Replies: 5
    • Views: 427
    10-12-2014, 10:27 AM Go to last post
  18. My system.cfg file keeps getting modified after I exit game

    So bit of a background, I made the mistake of using Nvidia Experience to optimize Archeage, which resulted in the game being unplayable in DX9. So I...

    Started by Gobblepuff‎, 09-17-2014 08:47 AM
    • Replies: 1
    • Views: 881
    10-12-2014, 10:24 AM Go to last post
  19. Latency

    Dear ArcheAge Technical Support, "How to check ? Open ur resource monitor in tab network, check archeage.exe, see the IP of your actual server and...

    Started by Sickqq‎, 10-12-2014 10:21 AM
    • Replies: 0
    • Views: 465
    10-12-2014, 10:21 AM Go to last post
  20. First time updating client, it's stuck in an infinite loop of decompressing

    Just installed AA last night and have not been able to finish downloading the update, as it gets stuck in an infinite loop while decompressing. The...

    Started by Annabis‎, 10-12-2014 10:15 AM
    • Replies: 0
    • Views: 333
    10-12-2014, 10:15 AM Go to last post

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