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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 738
    • Views: 115,867
    08-07-2018, 12:36 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,595
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,172
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,217
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,216
    07-17-2014, 08:31 AM Go to last post
  1. The God's hate me and some of my friends... (random DC).

    I played Archeage during the whole alpha and beta and I NEVER got this issue. I get this horrible random DC's, which makes the game unplayable. I...

    Started by Arlekiel‎, 10-14-2014 09:10 PM
    2 Pages
    1 2
    • Replies: 16
    • Views: 2,864
    10-18-2014, 05:15 AM Go to last post
  2. Thumbs up WTF? Patron Disappears?

    I buy APEX on 1 October INGAME and have PATRON, but now disappears!! :confused: Please FIX! IGN: Roxfeat Server: Shatigon

    Started by elroxgamer‎, 10-18-2014 05:08 AM
    • Replies: 0
    • Views: 295
    10-18-2014, 05:08 AM Go to last post
  3. Series of Error Messages

    Short version: Error 1016 and 2025 spam prior to hackshield loading and after "The gods have disconnected you" in the Cinematic Loop of Doom (just...

    Started by Korkee‎, 10-17-2014 10:20 PM
    • Replies: 1
    • Views: 249
    10-18-2014, 05:00 AM Go to last post
  4. Can't add a payment to my account

    Has someone had the same problem as I have? I've sent a technical ticket three days ago but no answer. I just can't add a billing card to my...

    Started by Jaalan‎, 10-18-2014 04:39 AM
    • Replies: 1
    • Views: 281
    10-18-2014, 04:47 AM Go to last post
  5. Question Small Farm Disappeared?

    So I placed my small farm about 24hrs ago. The second I placed it disappeared, checked my inventory not there ... so I googled it said it should be...

    Started by PsychoDoll‎, 10-18-2014 04:46 AM
    • Replies: 0
    • Views: 468
    10-18-2014, 04:46 AM Go to last post
  6. additional payment options?

    Hello, Will archeage ever get new options to pay for patron/credits? Currently, I can only pay with a creditcard (which I don't have) or with a...

    Started by Badjas‎, 10-18-2014 04:12 AM
    • Replies: 0
    • Views: 256
    10-18-2014, 04:12 AM Go to last post
  7. Server lag - EU Dahuta

    I wonder IF you would ever fix the server lag?! Specially at pick hours. Even now I can't log in since it keeps kicking me out every 5 min or so,...

    Started by Elemag‎, 10-17-2014 05:48 PM
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 1,607
    10-18-2014, 03:53 AM Go to last post
  8. manual patch? Glyph is a Piece of Sh#t.

    Well, maybe not entirely. I have no problem with Defiance, the other Glyph game I have. But I can't patch! I try to start it, the latest 150meg...

    Started by edg666‎, 10-10-2014 04:29 AM
    • Replies: 4
    • Views: 2,243
    10-18-2014, 02:54 AM Go to last post
  9. Issues Playing the Game (Video Card Question)

    Hey everyone, I downloaded Glyph and installed ArcheAge. When I went to hit play it kept sending me to a FAQ page that was written in Korean. So,...

    Started by Khaak‎, 10-17-2014 10:53 PM
    • Replies: 9
    • Views: 569
    10-18-2014, 02:13 AM Go to last post
  10. New Level 1 Guild Member banned for nothing?

    About 2 days ago (when GM's came online asking for names of bots they can ban), a newly joined guild member who created a character primarily to chat...

    Started by Lakuza‎, 10-18-2014 12:12 AM
    • Replies: 0
    • Views: 258
    10-18-2014, 12:12 AM Go to last post
  11. I lose money for Archeage paymente metod

    I try to buy archeage patron, i cant for website issues. I contact 2 times for live chat, and the assistence only know say, wait 15min more.I try...

    Started by Nomure‎, 10-17-2014 11:42 PM
    • Replies: 0
    • Views: 228
    10-17-2014, 11:42 PM Go to last post
  12. Question Guild Interface, error changing permissions, am leader

    I am in the Guild Interface currently, trying to change a few permissions for different ranks, or even the rank names. Example, changing Commander...

    Started by voltorsfury‎, 10-17-2014 11:20 PM
    • Replies: 0
    • Views: 281
    10-17-2014, 11:20 PM Go to last post
  13. bots shatigon after fix of server lag hope helps

    ban them :mad: http://imgur.com/3o3TYpl

    Started by Ursus‎, 10-17-2014 11:14 PM
    • Replies: 0
    • Views: 266
    10-17-2014, 11:14 PM Go to last post
  14. Exclamation Game screwed up after patch

    Well, I installed AA about 3 weeks ago and until a week ago everything was fine, until that long patch update that took almost a day. After that My...

    Started by Gotyoulooking‎, 10-17-2014 10:05 PM
    • Replies: 1
    • Views: 454
    10-17-2014, 10:50 PM Go to last post
  15. Need some advice/ low fps

    Hello great community of archeage, I'm Bannister on Ollo(which I havent played since September) and Risk on inoch , I am writing to you because I...

    Started by Bannister‎, 10-17-2014 10:40 PM
    • Replies: 0
    • Views: 334
    10-17-2014, 10:40 PM Go to last post
  16. The gods have disconnected you + Failed Password & Login information

    Like on subject DC & Failed Login ! Server Dahuta.

    Started by Saett‎, 10-17-2014 06:51 PM
    2 Pages
    1 2
    • Replies: 16
    • Views: 964
    10-17-2014, 10:33 PM Go to last post
  17. Cannot make new payment on website

    Everytime I make a new payment on website for credit, I fill in blanks with my info and then click add new payment method and it clears everything...

    Started by maxrena‎, 10-17-2014 10:25 PM
    • Replies: 0
    • Views: 182
    10-17-2014, 10:25 PM Go to last post
  18. Connection issue

    Hi, all EU servers have now heavy problem with connection. Take care about it.

    Started by sJEF‎, 10-17-2014 10:14 PM
    • Replies: 2
    • Views: 431
    10-17-2014, 10:22 PM Go to last post
  19. Hackshield presents more trouble for a friend of mine

    Today, she tried to get on Battlenet for WoW and and apparently battlenet told her it couldn't connect to the internet and we found out today,...

    Started by Pietro‎, 10-17-2014 09:54 PM
    • Replies: 6
    • Views: 530
    10-17-2014, 10:10 PM Go to last post
  20. My character and most NPCs are invisible

    I just logged into the game about 15-20 mins ago and my character was invisible at the Character Select screen. Once I got in-game, she was also...

    Started by Neyjour‎, 10-17-2014 06:28 PM
    • Replies: 1
    • Views: 422
    10-17-2014, 10:02 PM Go to last post

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